Outstanding service from warmzilla
Outstanding service from warmzilla
I recently had the pleasure of working with Warmzilla for the installation of my new boiler, and I can confidently say that the entire experience was nothing short of exceptional. From the initial quote to the aftercare, their service was thorough, professional, and genuinely customer-focused.
My journey began with communication with Liam, who was incredibly helpful and prompt in answering my queries. He set up a call for me with his colleague Rhys, who provided expert advice. After reviewing some pictures I sent, Liam recommended the ideal kilowatt (kW) boiler for my home.
I had initially found a cheaper quote elsewhere for a different boiler, but Warmzilla didn't just match that price; they offered it at £50 less and with a longer warranty. It’s worth noting that Warmzilla is FCA regulated, which is something I personally value as it provides an extra layer of protection for customers.
The payment options were flexible, allowing me to choose between financing or paying upfront. This flexibility is a great advantage for anyone considering a major home investment.
Elliot from Warmzilla contacted me to schedule the installation, which was arranged for just a few days later. He followed up with an email that informed me about the engineer who would be coming, giving me peace of mind.
On the day of installation, my new boiler was delivered, and Waseem, the engineer, arrived promptly. He explained that the installation was slightly complicated and mentioned the need for an additional pump, setting my expectations effectively. Waseem worked tirelessly and ensured that all rubbish was disposed of properly, demonstrating his professionalism and respect for my home. I couldn’t believe how much quieter my new boiler was compared to the 20-year-old unit I had previously! Thank you
The very next day, I received a follow-up call from Josh in customer service to gather my feedback. I felt like my satisfaction was genuinely valued. When I asked about registering my boiler for warranty, Josh informed me that Warmzilla would handle that process on my behalf, which alleviated my worries since many customers often forget to register their products in time.
Additionally, I took advantage of their boiler cover offer, which was a fantastic deal for a limited time. Warmzilla has a user-friendly hub where all my paperwork is conveniently stored in one place, making future reference easy.
In summary, I cannot recommend Warmzilla highly enough. Their friendly, accommodating service and genuine care for their customers set them apart from the rest. If you're considering having work done on your heating system, look no further than Warmzilla you will not be disappointed Thank you so much for an outstanding experience!