knight miyon

Good Afternoon,

Thank you for taking the time to leave your review.

I am terribly sorry for any inconvenience caused with your most recent order.

We are very fortunate to have access to some of the finest manufacturing facilities in Europe that are BRC Grade AA rated which is the highest achievable standard. All our products are also made to strict UK GMP (Goods Manufacturing Practice) standards, and we hold a Certificate of Analysis for all our products which are available upon request.

We do also conduct robust third-party testing on all our products to ensure their safety and efficacy.

As with all supplements, results can vary from person to person, as it is a case of trial and error to find which product may work best for you.

If you would like to return any unopened items, you can email our customer service team at customercare@simplysupplements.co.uk, where we are more than happy to help you

Once again, I do apologise for the inconvenience caused.

Kind Regards,

Suzie Hopkins.

Hi Knight,

We’re really sorry for the disruption and frustration caused by the service outage over the weekend. We understand how seriously this impacted customers, particularly those at home during the festive period and we acknowledge that our communication during this period did not meet the standard you should expect from us.

The issue was identified as a network fault affecting multiple areas and was fully resolved on Sunday 28th December. While our teams were working to restore service as quickly and safely as possible, we recognise that delays in updates, limited contact availability and conflicting information added to the experience - and for that, we sincerely apologise.

Feedback like this is being reviewed internally to improve how we handle outages, customer communication and support visibility going forward. We appreciate everyone’s patience while the fault was being resolved and thank you for taking the time to share your experience. We hope we can quickly turn this around to the 5 star experience we strive for across Hey!Broadband as we always wish to take care of our customers.

If you are still facing issues, please contact our Technical Support Team at 0330 822 2878 with your HB number and our friendly team will definitely do their best to remedy the issue.

Best wishes,
Khushi
H!B