Customer

Booked in my car for 2 new front tyres and wheel alignment. Arrived for the 10am booking, but I waited over an hour only to be told that the alignment lasers weren't working due to the cold. I don't blame the staff for this at all, as this wasn't their fault, but it meant that I'd either have to wait longer or come back another day.

Chose to rebook and brought my car back 2 days later. I was told there was 1 car ahead of mine and that they'd ring me when mine was done, but after going for a wander nearby and no phone call after 1 hour and 50 minutes, I decided to head back and see what was going on. As I approached I realised my car hadn't even moved and this was confirmed when the manager followed me into the office to pick up my keys. He apologised that my car wasn't done and that it wouldn't be long. I waited over 2 hours for a wheel alignment that only took 10 minutes. There may have been issues with the car before mine that I wasn't made aware of but the 2 occasions I've now had that took a lot longer than expected, makes it difficult to give a positive review. This wasn't helped when, a few days later, I found the front tyres had 40 psi in them, when they should have had 32. Staff were friendly but the whole experience took a lot longer than expected and a quick call to explain the delays would have been appreciated.