Their customer service doesn't exist
Their customer service doesn't exist. They only provide it for claims. I had an issue logging into their app and another uploading docs (that they requested erroneously), and couldnt' reach anyone at all - by phone, email, nothing - for 3+ weeks. I even called their Claims line and asked one of the Claims reps to escalate it, she couldn't do anything.
Pretty branding - that's about all this company has to offer
Resposta da Marshmallow
Hi there,
Our team would be happy to help with any questions you have, however, we could not locate a policy with the details available.
Trustpilot will email you directly with their request for more information through a safe link for your details.
Could you please reply to our request so the team can look into this for you?
Please don’t share your details as an update to your review.
Thank you,
The Marshmallow Team