121officefurniture Opiniões 

159
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I purchased an Ergo 24hr office chair back in late 2024, which arrived quickly within a couple of days. The chair has been great, but unfortunately developed a fault in the locking mechanism. I reac... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Bought a chair from them after seeing it reviewed so well. When it came I was shocked at the poor quality of it, return policy is useless as I'd obviously opened the box. I decided to write a review f... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Ordered a Nautlius Resolute executive mesh chair from 121 Furniture. As a first time buyer I was worried about some of the negative review I saw, let me assure you that they are all false. Had some qu... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Just bought an Ergo office chair from 121 for home use. Seemed too cheap to be true, much better price than anywhere else online. So I was a little bit apprehensive but no need to be at all. Delive... Ver mais

Informações sobre a empresa

  1. Loja de móveis

Informação fornecida por diversas fontes externas

121 Office Furniture are a small family business that incorporates 3 on line sites 121 Office Furniture, 121 Home Furniture and TV Mount Brackets.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

159 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(159)

3 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very efficient order to delivery

Very efficient order to delivery. Original contact email answered within minutes. Product was the cheapest online(I searched long and hard) & the quality is exactly as described. Great company to order from, will be my first stop & recommendation to friends in future when seeking similar products.

5 de agosto de 2021
Opinião espontânea
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Resposta da 121officefurniture

David

Thank you for your review and kind comments.

I hope we can assist you again in the future on one of our 3 sites.

All the best.

Michael

Classificada 5 em 5 estrelas

GREAT CUSTOMER SERVICE!

I always think the success of a company relies on great customer service, and I received that from this company this week. There was a problem with my order, but Steven (who responded swiftly to my emails) managed to rectify it quickly and efficiently, and I received my furniture in good time despite the issues. Great service, and I will definitely be using them again.

24 de julho de 2021
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Resposta da 121officefurniture

Thank you Richard for your kind comments. Sadly nothing is perfect in this world but with any issue small or large we try and resolve these urgently and I am happy to hear we have done this to your satisfaction. I hope we can assist you again at one of our 3 sites.

Regards

Michael

Classificada 4 em 5 estrelas

Lovely quality desk

Nice easy to deal with company with great detail on each product on the website, very useful. I’m very happy with the quality of my new desk and it looks great. Would use again. 4* as the delivery was a month late but I should iterate this was supplier issue which is common in every market these days and not the fault of 121 though they kept me informed and gave me alternative options to pursue if I so chose.

19 de junho de 2021
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Resposta da 121officefurniture

Nick thank you for your kind review.

Indeed delivery issues are common within all trades at this moment in time and one we try and work around as best for our customers. If only we could control what is happening at this moment between ports closing down temporarily or refusing entry to some ships things would be more reliable. Therefor thank you for your understanding approach.

Classificada 5 em 5 estrelas

Professional and reliable

I recently purchased a TV cabinet and found the service to be really good. Initial delivery was prompt and the communication from the store was really good. One of the packages arrived with broken parts but Micheal wasted no time in getting things sorted and after a couple of days a new item was received. Many thanks!

14 de junho de 2021
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Resposta da 121officefurniture

Rakesh

Thanks again for your business and your kind comments.

I hope we can assist you again in the future.

Regards

Michael

Classificada 5 em 5 estrelas

Much better desk than i was expecting for this price.

Looking for low cost desk with dpace for laptop and all the bits and pieces that go with it. This was perfect. Fitted the space exactly and top shelf great for extra TV kept in study. Product better than expected for price. Quite a lot to put together but instructions good enough. I'm very pleased with it.

8 de junho de 2021
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Resposta da 121officefurniture

Ken

Good to hear all is well with your product.

Hope we can assist you again on one of our 3 sites.

Regards

Michael

Classificada 5 em 5 estrelas

Mesh Office Chair Luna Black

Mesh Office Chair Luna Black, best price on the web, it arrived on time, exactly as described, prompt and courteous service. Would order from 121 Office Furniture again.

4 de junho de 2021
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Resposta da 121officefurniture

Abbey

Thank you for your kind review.

I hope you get plenty of use of the popular Luna chair.

I hope we can assist you again on one of our 3 sites, 121 Office Furniture, 121 Home Furniture and 121 TV Mounts.

Regards

Michael

Classificada 5 em 5 estrelas

Great!

Bought a Home Office Desk and a Dams Noble Black Faux Leather Managers Chair on Thursday and arrived on Monday. Customer services response rapidly (and nicely, too!). Highly recommend!

27 de abril de 2021
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Resposta da 121officefurniture

Lam

Good to see you are happy with our service. Hope we can assist you again in the future on one of our 3 sites.

All the best.

Michael

Classificada 5 em 5 estrelas

Great item, arrived promptly

Ordered a Zure Executive chair on Tuesday and it arrived on Thursday. Excellent product at a good price. Delivered by FedEx.

22 de abril de 2021
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Resposta da 121officefurniture

James

Good to see you are another happy customer with the Zure.

Hope we can assist you again at one of our 3 sites.

Regards

Michael

Classificada 5 em 5 estrelas

Can’t Fault

Amazing company, super fast dispatch and even faster delivery. Item as described at an unbeatable price, can’t fault, would shop again.

15 de abril de 2021
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Resposta da 121officefurniture

Aronte

Thank you for your kind words.

I hope we can assist you again in the future on one of our three sites.

Regards

Michael

Classificada 5 em 5 estrelas

Excellent

Excellent! Ordered the 'Derby High Backed Chair' for home use and more than happy with it! Great product, great price and swift delivery what more do you need!

18 de fevereiro de 2021
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Resposta da 121officefurniture

Peter

Thank you for your kind review.

I hope we can assist you on one of our 3 sites again in the future.

Regards

Michael

Classificada 5 em 5 estrelas

Really great service

Really great service! There were a few issues with my order (damage in transit), but they were quick to sort things out and always professional and friendly.

16 de fevereiro de 2021
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Resposta da 121officefurniture

Hi Rebecca

Thank you for you kind words. Yes indeed sadly we can never claim to be perfect as we like all retailers are reliant on couriers handling goods carefully. But we believe if there are any issues we get the matter resolved asap which we believe we did in your case.

I hope we can assist you again in the future.

Regards

Michael

Classificada 4 em 5 estrelas

Office chair blue leather Westminster Executive

Great chair. Extremely comfortable!! Very easy to assemble
Hihghly recommended
The only note I would add though was that the office chair we bought looked a bright navy blue but when arrived was actually a quite a dark blue. It was still OK because it went well with our decoration anyway
Delivery was fast
Great service

12 de fevereiro de 2021
Opinião espontânea
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Resposta da 121officefurniture

Hi Marta

Thank you for your review. Sorry to hear about the colour issue. If it is the wrong chair let me know and we will get the matter resolved. Regarding colour can be a challenge to anyone on the net where the colour on one monitor screen can be different to an other depending on the colour setting on the monitor. I hope this doesn't put you off dealing with 121 again. Regards Michael

Classificada 5 em 5 estrelas

Outstanding

Ordered an Ergo Click Mesh office chair yesterday at around 2pm. The following day at 1pm I am sitting on it having already assembled it. Delivered in perfect order. Very well packaged. No problems at al.
What can I say? You can't beat service like that!
Will definitely use you again.

2 de fevereiro de 2021
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Resposta da 121officefurniture

Paul

Thank you for your kind words. As a small family business we try our best top exceed expectations.

I hope we can assist you again.

Regards

Michael

Classificada 5 em 5 estrelas

My back thanks you

Very happy with the service 121 has given me. There was an minor issue with stock but Steven immediately gave me a call and we worked it out - even received the chair fully assembled for the (minor) trouble!

Will use them again without a doubt!

19 de janeiro de 2021
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Resposta da 121officefurniture

Dion

Thanks for your kind comments on your review.

I hope we can assist you again on one of 3 sites.

Stay Safe

Michael

Classificada 5 em 5 estrelas

Great experience all round

Ordered an ergonomic chair - received a call (which I missed) followed by an immediate follow-up email to let me know it wouldn't be in stock for some time. Thankfully, Steven was very proactive about helping me nail down an alternative and immediately offered to refund the small difference in price. All super smooth and convenient.

The chair was dispatched in good time and I received it with no delay following my initial order, despite the minor hurdle we encountered.

Really impressed, thank you.

4 de janeiro de 2021
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Resposta da 121officefurniture

Jonny

Thank you for your kind comments.

All the best for 2021 in these strange times and I hope we can assist you again in the future.

Regards

Michael

Classificada 5 em 5 estrelas

Great little company

Purchased a mesh Dynamo Ergo prior to charismas.
Communication was excellent and delivery was prompt, and price was spot on.
Would highly recommend this company

31 de dezembro de 2020
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Resposta da 121officefurniture

Antony

Thanks for your kind words. All the best for 2021.

Regards

Michael

Classificada 5 em 5 estrelas

Spot on product, price & service.

Really pleased. Great product, great service and on the money pricing. Ordered an office chair and arrived earlier than anticipated and much better price than John Lewis. Comms throughout were very good. Definitely recommend.

31 de dezembro de 2020
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Resposta da 121officefurniture

Dave

Thank you for your kind words Dave

All the best for 2021.

Regards

Michael

Classificada 5 em 5 estrelas

Just bought the Mesh Office Chair Black…

Just bought the Mesh Office Chair Black Sandro Ergonomic Office Chair. Excellent Seller Professional and friendly service Fast Delivery Very Highly Recommended thanks

17 de dezembro de 2020
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Resposta da 121officefurniture

Mariusz

Thank you for your kind comments.

I hope we can assist you again in the future on one of our 3 sites.

Have as best you can a great festive period.

Regards

Michael

Classificada 1 em 5 estrelas

They don’t refund at all

They don’t refund at all! Bought an office chair for 75 and assembled it immediately found out wasn’t comfortable at all, phoned them to ask for return and refund they said when you open box we don’t accept it!!!!
Like you should know how good is the chair from looking at the box!
I had to sell it half price!
I’ll never buy from this website anymore.

12 de dezembro de 2020
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Resposta da 121officefurniture

Afternoon Farzane

Sorry to see you feel this way.

I have reviewed your order and although I cannot speak for phone calls I see a couple of emails from you. You were told at the time(2 months) that as per our terms and conditions like all of the office furniture trade that if the chair is used its return would be refused by the suppliers as the value off the chair in effect would be reduced as no other purchase quite rightly would accept your chair as a new purchase. This condition is highlighted presently due to the Covid pandemic and it avoids potential transmission of the virus. That said as always we will try and support customers who want to try and return the item and we made it clear if the chair could be dismantled without any marks etc and re-boxed we would have the item uplifted, however we never received this confirmation and assumed you were happy to keep the chair until you have raised this reference almost 2 months later.

Regards

Michael

Classificada 5 em 5 estrelas

Great to deal with

Great to deal with, good range of furniture and something to suit me given my size and weight, got a great office chair, fabulous product, solid as a rock and great price. Arrived four days early with a super polite and helpful delivery driver. Delighted to deal with this company and they followed up after delivery to check everything was ok.

9 de novembro de 2020
Opinião espontânea
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Resposta da 121officefurniture

Simon

Thanks again for your business and good to hear you are happy with your purchase.

I hope we can assist you again on one of our 3 sites.

Regards

Michael

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