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Classificada 5 em 5 estrelas

It is a great service in Leighton Buzzard with amazing Customer Care, very helpful and reliable. We purchased floor panels to infill our existing flooring that has been discontinued and the Merchant w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shane and colleague were polite and respectful. Shane talked through the process of laying the carpet highlighting the possible difficulties. During the process he checked in with me, that the carp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

The initial survey by Phil was very professional and Sarah was incredibly knowledgeable and helpful when choosing the right carpet for us. The final stage was excellent with Shane and James making a... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very happy with the service throughout from Dee and Luke in the office with booking appointments, helping with choices of flooring. Slight issue with front door mat but was resolved promptly. All work... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empreiteiro para instalação/reparação de pisos
  2. Designer de interiores
  3. Fornecedor de pisos de madeira e laminados
  4. Loja de pisos

Escrito pela empresa

1to1 Flooring is Hertfordshire, Bedfordshire and Buckinghamshire's leading independent flooring & carpet retailer. With over 50 years experience in the industry, we pride ourselves from sourcing the finest materials from the best manufacturers. Our in-house fitters are trained from our apprenticeship scheme and specialise in individual products. Our stores are staffed by teams of experienced and highly knowledge individuals, where you will be warmly greeted and walked through all of the available options.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

397 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(397)

32 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It is a great service in Leighton…

It is a great service in Leighton Buzzard with amazing Customer Care, very helpful and reliable. We purchased floor panels to infill our existing flooring that has been discontinued and the Merchant was most helpful in trying to find for us matching brands and colours. Panels arrived on time and everything went smoothly.

1 de junho de 2026
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Resposta da 1to1 Flooring

Thank you for sharing your experience with our wonderful Leighton Buzzard showroom team Helga and Adam, we hope to see you again soon.
The 1 to 1 Flooring Team

Classificada 5 em 5 estrelas

Friendly and professional

Friendly and professional. They took care of my property and worked quickly. The carpet looks great and they are fitted neatly. Very happy with the overall service from the show room to the fitting

8 de setembro de 2026
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Resposta da 1to1 Flooring

Thank you Jennie for your lovely review of both our Harpenden showroom team Kathy and Richard and our carpet fitting team.
We very much appreciate the time it takes for our customers to leave a review and comments are always passed back to all of our team.

Classificada 5 em 5 estrelas

Great job 1 to 1

The initial survey by Phil was very professional and Sarah was incredibly knowledgeable and helpful when choosing the right carpet for us. The final stage was excellent with Shane and James making all the preliminaries stand out in the finished article.
Great job by the whole team.

7 de setembro de 2026
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Resposta da 1to1 Flooring

Thank you Richard for your fabulous feedback on our Luton showroom team Sarah and Phil, they absolutely strive to always go the extra mile for all of their customers. With their exceptional industry knowledge and customer care, they make choosing carpets and flooring very easy.
Great to see that our carpet fitters Shane and James continue to deliver their high standards too.
The 1 to 1 Flooring Team

Classificada 5 em 5 estrelas

Bedroom carpet fitting

Shane and colleague were polite and respectful. Shane talked through the process of laying the carpet highlighting the possible difficulties. During the process he checked in with me, that the carpet was what I was expecting and happy with how it looked. On finishing he checked that I was happy with his work.
Shane worked in a tidy manor.
I highly recommend him and his colleague.

3 de setembro de 2026
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Resposta da 1to1 Flooring

Thank you for taking the time to share your experience with us and our wonderful carpet fitting team.

Classificada 5 em 5 estrelas

Very polite and hard working fitters…

Very polite and hard working fitters who also checked before going ahead when there was need to
Attention to detail was excellent and extremely pleased with the finished result

18 de agosto de 2026
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Resposta da 1to1 Flooring

Thanks so much for your feedback, all of our fitting teams do work so very hard to give our customers a great experience.

Classificada 5 em 5 estrelas

Really happy with the carpets and fitting

Really happy with the carpets and service from 1to1 Flooring. From a sales point of you, really helpful advice in choosing my carpets from Kathy, and friendly fitters Shane and Eddie did a great job with installation. This is the second time I have used 1to1 flooring, and would definitely use again when I next need carpets. Thanks guys!

5 de agosto de 2026
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Resposta da 1to1 Flooring

Thank you Sarah for such great feedback, really lovely to see that our customers return to us time and time again. Kathy at our Harpenden store will I'm look forward to seeing you in the future for more carpets!
Best Wishes,
The 1 to 1 Flooring Team

Classificada 5 em 5 estrelas

Very happy with the service throughout…

Very happy with the service throughout from Dee and Luke in the office with booking appointments, helping with choices of flooring. Slight issue with front door mat but was resolved promptly. All workmen were professional, and friendly. All work was kept tidy during the work on both occasions as we had downstairs and upstairs done at different times. Workmen were a pleasure to have in our home. We are very happy with the end result. Carpet fitter Scott was a particular pleasure, friendly, great sense of humour, considerate of our family pet as our cat is quite timid but she warmed to him in the end . Has a great sense of customer service.

23 de julho de 2026
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Resposta da 1to1 Flooring

Thank you so much , what a wonderful review for our Shefford showroom team Dee and Luke.
Scott is also delighted to hear that he has charmed your cat and that you found him a pleasure to be in your home.

Classificada 5 em 5 estrelas

The carpet fitters were very good

The carpet fitters were very good, informative and efficient. They took great care and pride in their work and were very knowledgable about the carpet, its fitting and care. Thank you

23 de julho de 2026
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Resposta da 1to1 Flooring

Thank you Mital for your lovely review, all of the 1 to 1 family team enjoy reading our reviews and hearing the feedback.
The 1 to 1 Flooring Team.

Classificada 5 em 5 estrelas

Jenny was really informative and helpful

8 de julho de 2026
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Resposta da 1to1 Flooring

Thank you for taking the time to share your feedback on our lovely Jenny , our Berkhamsted showroom manager. I know she was more than delighted to be able to help you with your mats.

Classificada 5 em 5 estrelas

Very happy with our stairs and landing…

Very happy with our stairs and landing carpet installation. The 2 guys were extremely efficient and professional. Thanks guys !

2 de julho de 2026
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Resposta da 1to1 Flooring

Thank you Jenny for your lovely review, so great to see that we are continuing to meet our customers expectations.
We hope you enjoy your lovely Victoria Twist carpet for many years to come.
The 1 to 1 Flooring Team

Classificada 5 em 5 estrelas

Shane and Eddie were amazing

Shane and Eddie were amazing.
Carpets look amazing. Thank you so much.
100% recommended
Very happy customer.

13 de junho de 2026
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Resposta da 1to1 Flooring

Thank you for your lovely review of our service and fitting , many of our customers come from recommendations like yourself so this is much appreciated.

Classificada 2 em 5 estrelas

Fitters don’t take care when fitting carpet

Had excellent service in the shop, but the fitting was done,but they don’t care about your property in fitting carpet, my stairs was damaged, because supposedly I should of known thickness of board on risers, nails were popping out, of newly decorated stair caseThen they had a cheek cancelled in fitting top stair, and charged me cancellation fee of £134 to come back to do refit, as the stair riser were not thick enough to fit carpet, why don’t people take care in people house who have spent thousands of pound to refurb for you to do more damage, next time I get the carpet first them decorate the house, But my parents had carpet before this was never a issue, surely you adapt in away you fit carpet in order not to create more . If something doesn’t work don’t continue , Seven risers were damaged . Anyway I was told the carpet wouldn’t be under guarantee, if I continue that day. What choice do you have .

3 de junho de 2026
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Resposta da 1to1 Flooring

Dear Sue,
I am so pleased to see you had an excellent experience in our Barnet showroom however I am sorry that you have been left disappointed. I have traced your order under the surname of Whittick and can see that it was our fabulous fitting team Shane and Eddie who fitted your carpets and they normally receive 5 star reviews as our Trust Pilot shows so it was a surprise to see a 2 star review for them.
I have looked in to this and spoken to Shane and Eddie.
They have explained that when they arrived to fit your chosen Lano carpet to your 2 x staircases,landings,2 x bedrooms and lounge Shane found that the top staircase risers were not suitable to fit to as they were constructed of a thin plywood. Shane highlighted to you the issue and what the consequences would be if he continued to fit and 2 options were given to you on the day:
1) Continue to fit that staircase but fixings would be visible at the back of the riser.
2) Cancel and book a future fitting slot to return to fit the staircase once you had rectified the risers.
As you chose to cancel, a return visit charge was applied.
I can see that you have signed the job satisfaction sheet with all of those notes. I can also see that Shane returned on Tuesday to your property this week and completed the top staircase and you have signed the job satisfaction sheet for that visit.
I am sorry to read your comments but it is always our intention to look after our installations and point out any issues that affect the finished result.
I hope that you are now settled in your newly refurbished home and enjoy your new carpets for years to come.
The 1 to 1 Flooring Team

Classificada 5 em 5 estrelas

Great Service!

Just had our downstairs carpet fitted by Shane & Eddie and they have done a fantastic job. They were very polite, friendly and even took their shoes off as it had been raining. They also tidied up after themselves and made sure everything was to our satisfaction before they left. 1st class service!! Thank you Shane & Eddie, very much appreciate your service. Sue & Alan Bland

8 de junho de 2026
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Resposta da 1to1 Flooring

Another wonderful review for Shane and Eddie, just one of our fabulous in house carpet fitting teams servicing our family of 7 showrooms.
Thank you Mr and Mrs Bland for taking the time to leave a review and we hope you enjoy your new carpets for many years to come.
The 1to 1 Flooring Team

Classificada 5 em 5 estrelas

Shane and Eddie were ectremeley polite…

Shane and Eddie were extremeley polite and pleasant. Work executed brilliantly with great resuts.
Thanks so much! 😄

29 de maio de 2026
Opinião espontânea
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Resposta da 1to1 Flooring

Great to see some more lovely feedback for one of our fitting teams and that we have met your expectations!

Classificada 5 em 5 estrelas

Just had our living room carpet…

Just had our living room carpet replaced.. fitters were excellent (Shane & Eddy), price was exceptional.. will 100% be back when I do rest of the house

18 de maio de 2026
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Resposta da 1to1 Flooring

Thank you for your wonderful feedback and we will absolutely look forward to you returning for your next project.

Classificada 5 em 5 estrelas

The service was excellent

The service was excellent. Great advice in store. The fitters were very professional and helpful. Very happy with the final product.

14 de maio de 2026
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Resposta da 1to1 Flooring

Thanks for your feedback, so pleased to see that our store team and our fitters delivered the service and fitting to our usual high standard!

Classificada 5 em 5 estrelas

Barnet team are brilliant

The Barnet team are all very friendly and really know their stuff! They took the time to discuss our needs, help us find the right products and came back for another site visit to make sure everything went smoothly on installation day. They are always available to answer questions (we had a lot!) and they never rushed us.

The end result is great and would highly recommend the Barnet team for all your flooring needs at competitive prices.

11 de maio de 2026
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Resposta da 1to1 Flooring

Hi Catherine,
Thank you for your lovely review of our great team at Barnet, the manager and estimator there share over 45 year's flooring experience so yes they absolutely do know their stuff and glad this shows!
We very much hope you enjoy your new flooring.
The 1 to 1 Flooring Team

Classificada 5 em 5 estrelas

1to1 Flooring: Second to None!

1to1 Flooring: Second to None!

1to1 Flooring in St Albans delivered first class service from beginning to end as we replaced all of the floor coverings throughout our house following a most unwelcome surprise at Christmas (a burst pipe).

In our experience we found all the people, the products (Westex carpet and Amtico tiling), the price … and the process were all of the highest standard. This was a big and complex job carried out in a remarkably smooth operation by people, who without exception, went the extra mile.

I should like to compliment all the key people that worked together to transform our house. Starting with Wayne, in the St Albans showroom, who using his knowledge, advanced technology (with a large AI visualizer) and samples, helped us to decide what to choose. Then there was the estimator, Mark, who was very experienced and it showed in the wealth of information and advice he gave. The arrangement for the fitting dates were adeptly adjusted by Tracy and Millie to suit us. And finally, to the fitting itself. Matt and Rhys (laying the Amtico) and Carl (fitting the Westex carpet) each did a wonderful piece of work and deserve special credit. And finally, finally, Dave who came to efficiently ease the doors and plynths.

Our sincerest thanks to each and everyone at 1to1 Flooring!

Dr Robert Wareing.

15 de abril de 2026
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Resposta da 1to1 Flooring

Dear Dr Wareing,
Thank thank, thank you, thank you, for taking the time to write us such a wonderful review.
It has started our Friday off so wonderfully!
You have summed up our process and standards so eloquently.
Your review has been sent to all of the people you have named and they are delighted to receive your compliments-Tracy says she is still mastering her chess skills!

We all wish you the very best and hope that you enjoy your newly refurbished home.
The 1 to 1 Flooring team

Classificada 5 em 5 estrelas

I was so so impressed by Jenny Copson…



I was so so impressed by Jenny Copson at 1to1 in Berkhamsted. I had popped in to review samples and she couldnt have been lmore informative and just giving us space to decide if they had an option that suited us or not.

When it came to ordering Jenny went out of her way to expedite our order as we had an expectedly ahort timeframe to work with.

The whole experience was what I regularly hope i’ll get, but it rarely achieved with most companies.

Jenny is a superstar and I will definitely be ysing 1to1 again in the future.

26 de março de 2026
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Resposta da 1to1 Flooring

Thank you Jack for your absolutely glowing review of Jenny our Berkhamsted showroom manager. You are quite right, good old fashioned and attentive customer service seems to be rare these days but you will always find it across our 1 to 1 Flooring showrooms!

Classificada 5 em 5 estrelas

Fabulous customer service

Paul and all the staff at the St Albans showroom were extremely helpful and customer focused- from the estimator to the fitters. Highly recommend!

16 de março de 2026
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Resposta da 1to1 Flooring

Thank you for taking the time to post a review of your experience with us. We all work very hard to ensure our customers receive a great service from start to finish so it's great to see that we have met your expectations and fully delivered the standards we set ourselves!

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