My experience with 2xu has been one of uncertainty. I ordered from them and had an issue. This lead to me emailing and reading reviews and being left uncertain of the outcome. With customer service... Ver mais
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Leia as opiniões dos outros
Excellent customer service - i had a faulty pair of tights (drawcord snapped off after a few weeks) and reached out to 2XU. Emma and her colleagues couldn't have been more lovely and helpful in organi... Ver mais
Package damaged and lost in transit but Royal Mail, was quickly rectified but 2XU and had a replacement sent out within days.
Når man bestiller en vare så har man en avtale på at varen skal leveres. Man kan ikke sende en e-post, gi tilbake pengene, uten å ha forhørt med kunden først. Dere er forpliktet til å holde den avtale... Ver mais
Informações sobre a empresa
Escrito pela empresa
2XU (pronounced “Two Times You”) is the most technically advanced sportswear brand in the world, driven by a relentless pursuit to advance human performance. We are the global leader in sports compression. We convert scientific, independent, evidence-based research into the world’s best performance-enhancing sportswear. 2XU compression fabric is powerful, lightweight and flexible, delivering physiological benefits far beyond the competition. 2XU garments take athletes beyond what they thought possible, allowing them to train harder, perform stronger and recover faster. Launched in Australia in 2005, 2XU is now present in more than 70 countries. We’re proud to be the official compression partner of the Australian Institute of Sport and many of the world’s leading sports organisations. 2XU is the sportswear brand of choice for world champion athletes and teams across sports including athletics, basketball, cycling, rugby, running and triathlon. 2XU compression is backed by years of independent research showing significant physiological gains in training, performance and recovery. 2XU is Human Performance. Multiplied.
Informações de contacto
L6 534 Church Street, 3121, Cremorne, Austrália
- australia@2xu.com
- 2xu.com
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I’ve tried several similar products
I’ve tried several similar products, and this one stands out. It’s more efficient, better quality and more affordable than the alternatives l’ve used. I’m very happy with my purchase.
I’ve been using 2XU products for…
I’ve been using 2XU products for running and training for quite a while now and have always been really impressed with the quality and performance of their gear. The compression tights in particular are some of the best I’ve tried!! Great support/ fit and they hold up really well even after many washes.
Delivery was also fast and the packaging was great. Overall a very positive experience and I’ll definitely continue buying from 2XU. Highly recommend for anyone looking for high-quality performance and compression wear!!
Amazing quality and great customer service
I am a triathlete for 20 years and bought the 2XU Light Speed React. Amazing quality compared to other high-end brands for almost half the price. Order process was seamless and with Express delivery I got my parcel within 2 days. Customer service was extremely helpful and did a great job in upselling me to their pinnacle product. Highly recommend! Thanks 2XU team.
What a pile of **** company
What a pile of **** company. I don’t think anyone actual works in the Helpdesk. Appears responded to by some pile of **** bot. No one human bothers to respond to queries. Or even works here. Why is it that companies want to take your money but cannot be bothered to provide a contact number so you can talk to a human. Will never ever buy from 2XU ever again and will stick to Gorewear who you can actually talk to a human being. Useless company and useless’Customer Service’ if it can at all be described as such!!
Returns process a joke
Clothes are excellent. But returns and getting your money back is a joke. Shipped a return on 1/12/25 and don’t have my money on 29/12/25.
They quote 5-10 days to process a return. And another 5-10 days to get your money.
Amazon do it instantly you ship. These guys are amateur.
I have brought 2 pairs of 2XU Women…
I have brought 2 pairs of 2XU Women high waisted compression tights and both pair have faulty pockets on the side come apart so you can’t use the side pockets, also both pill on the material around the waist. I paid $150 each for them. And because they were pass the warranty 1 year of purchase they wouldn’t replace or refund. So they don’t last at all. I’ve had other brands that have lasted 5-10 years. These are cheaply made and sold for expensive prices. Definitely not made to last. Unhappy with the customer service was well. Only offered me a small discount that was already on there website for everyone.
I not be buying again from 2XU.
2XU arm sleeves poor quality didnt last 1 gym session
Purchased 2XU arm sleeves and one developed a tear during the 1st gym session. Upon inspection both have lots of runs in the fabric and will unravel soon
Preopel:2 Wetsuit falling apart
I bought a Preopel:2 Wetsuit and after about 4 uses it started to literally come apart at the seams.
Granted I did buy it on special, but it was still $420. I've now worn it about 10 times and it failing at multiple points.
Very unhappy and will be switching back to Orca for all my future wetsuits.
Do not buy from this site..
Do not buy from this site... buyer beware...
I purchased 2 pairs of tights off the nz website, they come from an Australian warehouse out of melbourne. Mad delays
Im still waiting its been 20 days from the date of purchase!
And you can't deal with the post office from nz - so it has to be back and forth via email.
Shocking!! Im so disappointed...
30 days later I managed to get a refund!
Glad its over!!
Purchased a visor
Purchased a visor. Came bent. Was poorly packaged. When I went to the returns page and fill in all the details I was going to loose $8.50 not worth returning when it only cost $17.
I purchased a wetsuit which I have…
I purchased a wetsuit which I have tried to initiate a return. .appalling customer service. Basically fobbed off. Absolutely no help at all. DO NOT. purchase items online..i have tried several emails with no acknowledgement.Going to look at legal advice
DO NOT BUY FROM HERE -I bought two…
DO NOT BUY FROM HERE -I bought two wetsuits and returned them - One was wrong size and the next one just didnt fit right. This was over a month ago and i havent had any refund. They have sent a really poor email to say they are looking into it but still no refunds on £800..... When they do communicate, the comments are misleading and they are trying to scam me out of a refund. DO NOT BUY from them - They are hopeless and scammers
Terrible Service - AVOID
Terrible!
Returned items delivered/received by 2XU on May 30. Their website state 4-5 days processing. Nothing happens. I contacted them and after many days/delays nothing useful came from them
Today June 17th and no sign of a refund. They dont reply to emails and no means of contacting them. I hope anyone who is considering buying from 2XU would read all these reviews about their bad service. I wish I had.
Have 2 pairs of 2xu shorts and the…
Have 2 pairs of 2xu shorts and the quality is terrible, the logo and any reflective material has peeled off within the span of their first 3 months. Would not recommend buying 2xu clothing to anyone.
Terrible
Took £125 of my money, did not ship the goods. Won't respond to emails.
Orders aren't shipped, emails aren't answered.
Placed several orders 12 days ago, they haven't shipped and I've gotten no response to emails asking when they will ship.
The garments themselves are actually…
The garments themselves are actually quite nice. The reason I would advise everyone not to shop with this company is their customer service is hideously bad. Good luck getting a refund if you need to return something anytime soon.
Was a little bit skeptical due to the…
Was a little bit skeptical due to the reviews on here, but took a chance and ordered anyway. Delivery was fast, my order came in 2 days, quality is excellent and customer service was good. I've run several half marathons and about to run my first full marathon this year and will be wearing the T-Shirt from 2XU.
The website is embarrassingly…
The website is embarrassingly amateurish, they need to hire competent developers to clean it up
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