Optima Legal Opiniões 

9709
TrustScore: 4 em 5

4,2

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

RE- MORTGAGE SERVICES COULDN'T BE SIMPLER I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,ho... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

They were good especially at the start and would recommend. My two comments are they could have acted faster between the mortgage offer which was late through no fault of their own and completion whic... Ver mais

Classificada 4 em 5 estrelas

Better than most I've dealt with during mortgage/re-mortgage. They managed to get things turned around within 2 weeks which minimised the negative impact of being on an SVR after a broker screwed up... Ver mais

Classificada 5 em 5 estrelas

We had a very smooth, efficient experience with Optima. The online portal was user friendly & updated regularly and promptly so you knew exactly where you were in the process. Would definitely use Opt... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Especialista em transferência de propriedades
  2. Empresa de advocacia
  3. Advogado
  4. Serviços jurídicos

Sobre Optima Legal

Escrito pela empresa

Optima Legal

We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

10 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(9709)

1236 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Everything was clear and concise

Everything was clear and concise. The whole process was easy to complete.

18 de agosto de 2026
logótipo da Optima Legal

Resposta da Optima Legal

We're truly glad to hear that our process was easy and clear for you. We appreciate your kind words!

Optima Legal

Classificada 5 em 5 estrelas

Excellent Service

Excellent Service ! Would 100% recommend this company.

17 de agosto de 2026
logótipo da Optima Legal

Resposta da Optima Legal

We are happy to hear you had an excellent experience! We truly appreciate your recommendation.

Optima Legal

Classificada 5 em 5 estrelas

The portal is exceptional

The portal is exceptional. Enabled me to see where I was in the process and what to expect and when.
Great system and service would highly recommend.

3 de agosto de 2026
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Resposta da Optima Legal

We're pleased to hear you found our portal exceptional and that it helped you understand your progress and what to expect. We appreciate your kind words about our system and service.

Optima Legal

Classificada 5 em 5 estrelas

Really pleased with the service from Optima Legal

Really pleased with the service from start to finish. The portal was really easy to use, making it simple to upload documents and keep track of everything throughout the process. Communication was excellent, and any questions we had were answered quickly and clearly.
The whole mortgage process felt straightforward and stress-free. I’d definitely recommend them to anyone looking for a helpful, professional mortgage broker.

17 de agosto de 2026
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Resposta da Optima Legal

We are pleased to hear that our service made your mortgage process straightforward and stress-free. It's good to know that our portal and communication met your expectations. We truly appreciate your kind words and recommendation; it means a great deal to us.

Optima Legal

Classificada 1 em 5 estrelas

Terrible service they have received two…

Terrible service they have received two redemption letters and have done nothing about it. Interest is constantly been charged daily and still no movement. AI system is terrible as well.

17 de agosto de 2026
Opinião espontânea
logótipo da Optima Legal

Resposta da Optima Legal

We are truly sorry to hear about the issues you've experienced with the redemption letters and the ongoing interest charges. We understand your frustration and are actively looking into this matter to ensure a resolution.

Optima Legal

Classificada 5 em 5 estrelas

Great experience.

Very impressed from start to finish.

14 de agosto de 2026
logótipo da Optima Legal

Resposta da Optima Legal

We are pleased to hear that you were impressed with your experience from beginning to end. Thank you for sharing your positive feedback!

Optima Legal

Classificada 1 em 5 estrelas

Pathetic would be a compliment.

Pathetic would be a compliment.

The overwhelming negative reviews for this company are completely justified, the people working at these solicitors must be the most incompetent and brain dead group of people I have ever dealt with in my lifetime. The levels of stupidity are staggering.

They use a client portal which is cumbersome at best. Their telephone reception useless, on multiple occasions I was “being transferred to the relevant person in the legal department” only to get redirected back via the automated answering system.

They ask for documents to prove a payment has been made. The proof is provided. They ask again. I point to the statement provided, sighting the date of the transaction. They confirm they have the information they need. A couple of weeks go by and they ask for exactly the same proof again. I point to the statement provided. Again. And the fact that they have already acknowledged the proof. They confirm they have the information they need. A few more weeks go by and they ask for the same proof of payment a 3rd time. I now point to the document provided and the two previous occasions where they have confirmed they have the information they need.. and so it goes on all the while the clock is ticking.

14 de agosto de 2026
Opinião espontânea
logótipo da Optima Legal

Resposta da Optima Legal

Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience with our services has been so frustrating and that we have not met your expectations.

We have been unable to identify your file from the information you have provided so have sent a request for further information. We would be grateful if you could provide this info as it will allow us to review your experience in full.

Optima Legal

Optima Legal

Classificada 5 em 5 estrelas

Communication via email / text was…

Communication via email / text was great, providing details was easy (ok extra cost), via app but everything went really smoothly.

14 de agosto de 2026
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Resposta da Optima Legal

We're pleased to hear that our communication and the app made the process smooth for you. Thank you for your positive feedback.

Optima Legal

Classificada 5 em 5 estrelas

Fantastic hassle free and speedy…

Fantastic hassle free and speedy service. Made my experience so easy.

14 de agosto de 2026
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Resposta da Optima Legal

We are so pleased to hear that your experience was easy.. We truly appreciate your positive feedback!

Optima Legal

Classificada 5 em 5 estrelas

Online portal

First time using the online portal, wgich took some getting used to, but was actually really simple to use

1 de agosto de 2026
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Resposta da Optima Legal

We're happy to hear that our online portal, despite an initial learning curve, proved effective for you. We appreciate your positive feedback!

Optima Legal

Classificada 5 em 5 estrelas

"Excellent service from Optima Legal…

"Excellent service from Optima Legal throughout my remortgage to Barclays. The process was smooth, communication was clear, and everything was handled efficiently. Highly recommended."

14 de agosto de 2026
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Resposta da Optima Legal

We are pleased to hear that your remortgage process was smooth and efficient. We are glad our clear communication made everything easy for you.

Optima Legal

Classificada 5 em 5 estrelas

I’m am a land lord and been in the…

I’m am a land lord and been in the business since 1998 Optima legal are the most professional solicitors I have dealt with every thing was so smooth I would personally like to thank Osima and Emma. Hopefully got there names right for keeping me updated I would 100 pc recommend them and would not use any other solicitors so thank you everyone at Optima legal for making things run so smoothly

14 de agosto de 2026
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Resposta da Optima Legal

We are delighted to hear about your positive experience with us. It's wonderful to know that our team provided such professional and smooth service. We truly appreciate your recommendation and look forward to assisting you again in the future.

Optima Legal

Classificada 5 em 5 estrelas

Highly recommend

I have been extremely impressed with the service I have received from Optima Legal and would highly recommend to anyone. Their communication through email, portal, text messaging and calls has been outstanding - really clear, concise, courteous and efficient. They have made the process of renewing my mortgage (along with my excellent mortgage advisors) really seamless and straightforward.

14 de agosto de 2026
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Resposta da Optima Legal

We are pleased to hear that you were extremely impressed with our service and would highly recommend us. It's wonderful to know that our communication made your mortgage renewal process seamless and straightforward.

Optima Legal

Classificada 5 em 5 estrelas

Very good and quick

Very good and quick. Excellent communication.

13 de agosto de 2026
logótipo da Optima Legal

Resposta da Optima Legal

We are pleased to hear that our service was very good and quick for you. Thank you for highlighting our excellent communication.

Optima Legal

Classificada 5 em 5 estrelas

Great service and excellent…

Great service and excellent communication.

24 de julho de 2026
logótipo da Optima Legal

Resposta da Optima Legal

We are pleased to hear that you had a great experience using our services. Your kind words are truly appreciated.

Optima Legal

Classificada 1 em 5 estrelas

Dialogue with this company is painful

Dialogue with this company is painful. Each time I interact with them a different person responds and contradicts the previous response. I am at risk of losing my house sale as Optmi have failed to submit an application to the land registry to update my details following a recent remortgage. Avoid at all costs.

12 de agosto de 2026
Opinião espontânea
logótipo da Optima Legal

Resposta da Optima Legal

We are sorry to hear about your frustrations when contacting us, the way we work and handle contact from customers is currently under review and your feedback is important to us in this matter.

Once a remortgage is complete we have 35 days from the date of the OS1 document to submit the application to HMLR, which was within the time frame required. We regret if you wished this to be done sooner, however we were not informed of your requirements for an expedited process until you notified us a week after completion. We then took action to get this done within 24 hours.

We do apologise that you were given incorrect information from our colleague, this will be reported and back and extra training provided to ensure this doesn't occur again.

Optima Legal

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