RE- MORTGAGE SERVICES COULDN'T BE SIMPLER I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,ho... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
RE- MORTGAGE SERVICES COULDN'T BE SIMPLER I received online communication throughout the whole process of remortgaging. At first I was a little weary as I’m not that savvy using computers,ho... Ver mais
A empresa respondeu
They were good especially at the start and would recommend. My two comments are they could have acted faster between the mortgage offer which was late through no fault of their own and completion whic... Ver mais
Better than most I've dealt with during mortgage/re-mortgage. They managed to get things turned around within 2 weeks which minimised the negative impact of being on an SVR after a broker screwed up... Ver mais
We had a very smooth, efficient experience with Optima. The online portal was user friendly & updated regularly and promptly so you knew exactly where you were in the process. Would definitely use Opt... Ver mais
A empresa respondeu
Escrito pela empresa
We are a specialist property law firm. For over 30 years, and we have worked in partnership with the UK’s financial services sector, enabling them to support over 4 million customers through a comprehensive range of legal services including remortgage services.
Suite 5A, West Village, 114 Wellington Street, LS1 1BA, Leeds, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Everything was clear and concise. The whole process was easy to complete.

Resposta da Optima Legal

Resposta da Optima Legal
The portal is exceptional. Enabled me to see where I was in the process and what to expect and when.
Great system and service would highly recommend.

Resposta da Optima Legal
Secure and friendly services with highly professional manner.

Resposta da Optima Legal
Really pleased with the service from start to finish. The portal was really easy to use, making it simple to upload documents and keep track of everything throughout the process. Communication was excellent, and any questions we had were answered quickly and clearly.
The whole mortgage process felt straightforward and stress-free. I’d definitely recommend them to anyone looking for a helpful, professional mortgage broker.

Resposta da Optima Legal
Terrible service they have received two redemption letters and have done nothing about it. Interest is constantly been charged daily and still no movement. AI system is terrible as well.

Resposta da Optima Legal
The remortgage went very smoothly thank you.

Resposta da Optima Legal
Pathetic would be a compliment.
The overwhelming negative reviews for this company are completely justified, the people working at these solicitors must be the most incompetent and brain dead group of people I have ever dealt with in my lifetime. The levels of stupidity are staggering.
They use a client portal which is cumbersome at best. Their telephone reception useless, on multiple occasions I was “being transferred to the relevant person in the legal department” only to get redirected back via the automated answering system.
They ask for documents to prove a payment has been made. The proof is provided. They ask again. I point to the statement provided, sighting the date of the transaction. They confirm they have the information they need. A couple of weeks go by and they ask for exactly the same proof again. I point to the statement provided. Again. And the fact that they have already acknowledged the proof. They confirm they have the information they need. A few more weeks go by and they ask for the same proof of payment a 3rd time. I now point to the document provided and the two previous occasions where they have confirmed they have the information they need.. and so it goes on all the while the clock is ticking.

Resposta da Optima Legal
Communication via email / text was great, providing details was easy (ok extra cost), via app but everything went really smoothly.

Resposta da Optima Legal
Fantastic hassle free and speedy service. Made my experience so easy.

Resposta da Optima Legal
First time using the online portal, wgich took some getting used to, but was actually really simple to use

Resposta da Optima Legal
"Excellent service from Optima Legal throughout my remortgage to Barclays. The process was smooth, communication was clear, and everything was handled efficiently. Highly recommended."

Resposta da Optima Legal
I’m am a land lord and been in the business since 1998 Optima legal are the most professional solicitors I have dealt with every thing was so smooth I would personally like to thank Osima and Emma. Hopefully got there names right for keeping me updated I would 100 pc recommend them and would not use any other solicitors so thank you everyone at Optima legal for making things run so smoothly

Resposta da Optima Legal
I have been extremely impressed with the service I have received from Optima Legal and would highly recommend to anyone. Their communication through email, portal, text messaging and calls has been outstanding - really clear, concise, courteous and efficient. They have made the process of renewing my mortgage (along with my excellent mortgage advisors) really seamless and straightforward.

Resposta da Optima Legal

Resposta da Optima Legal

Resposta da Optima Legal
The service is friendly and prompt and everything went through smoothly

Resposta da Optima Legal

Resposta da Optima Legal
Dialogue with this company is painful. Each time I interact with them a different person responds and contradicts the previous response. I am at risk of losing my house sale as Optmi have failed to submit an application to the land registry to update my details following a recent remortgage. Avoid at all costs.

Resposta da Optima Legal
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.