5.11 US Opiniões 

Have been a customer for 15 years. Last few years I haven’t been able to get 2XL Tall Professional Polo short sleave in white and several other colors. Have tried many times— no joy. Getting frustrated with your company. Excellent shirts when i.can get them.

Well, I ordered two pairs of pants: a cheaper pair on sale and a more expensive pair. They sent two of the cheaper pair. I sent a pair back. They took over a month to issue the refund, and when they did, they refunded me for the cheaper pair. In essence, they stole 50+$ from me. They do NOT care about their customers and they couldn’t have been more clear on that point.

Thank you 5.11 for opening a store near me in Paramus NJ. Now I’m gonna go broke. I wanted one of everything in the store. The assortment is endless.
Today I bought a tactical waterproof rain jacket. Needed it for tonight. My Columbia would get soaking wet. This jacket truly keeps me dry, drys off very quick and feels very well made and comfortable with or without a vest on. I could use it all year, just layer up during cold season.
I’m a big knife collector and no one but another can understand, just one more.
Amongst the 100+, I have several Fox and Spyderco Emerson Wave Folding Karambits. I’ve had my eye on some fixed blade Karambits, the 5.11 Doug Marcaida among them. The 5.11 was the cheapest and that’s what made me hesitate online. But today in store seeing it and touching it, I bought it instantly. It’s very well made, perfect size, razor sharp and more Wharncliffe style blade then typical Hawkbill which is what I wanted. The Kydex Sheath system has excellent retention and gives you six ways to carry, belt or molle. It was a no brainer. I have a list of things I want or need to update. And no, I’m not an employee. Just a gear junkie. I dare you to walk into that store and Not buy something.

Got half my order went to check on other item and it was cancelled on me without notification. Love their products but Im going to be looking at competitors now. So disappointed.

Free shipping in the EU for 80+ €, free patch of the month for 125+ € and sometimes also a free gift for 175+ € orders. There is an outlet section with good deals. Sitewide discounts during 5.11 Days and Black Friday. Easy returns within 90 days. Excellent customer service.

I have been trying to contact them for 4 days. They sent me the wrong colored hat. I have tried 3 emails waited on hold for 2.5 hours and even tried their Facebook. All during their open business hours.

I have a weight vest and also some 5.11 tactical boots that I have bought and both perform beautifully! They are a quality product built really well.

So, I Made an order for my Birthday, I always dreamt about having something from this brand and ordered three t-shirts and jeans. I was so skeptical after I read all of the reviews, was even kinda afraid especially that it took place between Halloween times and I really thought it would take a lot of time to be shipped, but they actually shipped my stuff pretty fast (like in two or so days) and then, you know, Dhl… they are not exactly the fastest, but still, it made to me just right in time!
What could I say? I guess, that’s the first women's pants that actually fit and feel like it was really made for a woman, The quality is the best, very true to size, colour is just like it was pictured, I’m amazed at how soft and comfortable they are. Please, please, make more stuff for the women, especially I’m going to wait from now on for the black britta or similar jeans. Thanks for the patch btw. ❤️ and good luck!

Unprofessional
Expected an order for a birthday that was canceled because they don’t update their availability of items online

I bought Atac 8-inch side zip boots for work. It was a mistake. I bought the name having owned a different pair before. Now these Bangladesh boots are falling the effe apart. I purposely went to another brand. Make quality $hit if you're going to charge quality prices.

Awful company to work with as a business. Customer service is a joke, don't do what they say they're going to do. Ship items with UPS and don't actually provide you any info, and when you have an issue (which is most orders) they try to put it back on you to contact UPS (which is pointless) to chase. If they weren't such a big company they'd probably worry more about how they treat customers than they do. I would just not bother at all with 5.11 as all they do is destroy your hard earned relationships with customers, as you have to keep letting your customers down with deliveries.

Placed an order realized I ordered the incorrect size call to cancel. They said that I could not. I would have to wait for it to be shipped and then return it eight days later it has still not shipped no emails you’re better off ordering something from wish you will get it sooner. I will be returning the order. I really wanted because of poor communication and shipping.

Horrible company that treat their employees like trash. I was bullied, belittled and harassed over taking 2 days off twice. Once for a death in the family and the other because I literally tore my calf muscle. My last day I was treated so badly that I just didn’t come back from lunch. I called HR and talked to them about how I was treated. They said they would get back to me. Its been two weeks and they wont respond to my emails or calls.
So much for them not
tolerating harassment or bullying. Also the manager committed forgery by signing my name to paperwork they are saying I signed. I asked for copies and they refused.

I love all of your CCW shorts and Jeans, I wear nothing else, Having the extra mag pockets are great and you don't even notice that you have a spare mag on you. Brilliant design. I also use your large range bag, as my duty bag at work. All my gear fits in its own designated space.

Wear their stuff since over 10 years. Returning buyer and always will again. Dealt with support yesterday, cause of faulty product, which can happen and was handled outstanding - thanks Ellinore - very uncomplicated and practical.

Keine Ware, kein Geld zurück, keine Reaktion auf Mails. Wegbleiben, Betrüger!

Placed my order on 7/13/23 and my order didn’t ship until 7/19/23 with an estimated delivery date of 7/25/23. I expected 5-7 days shipping with UPS Ground, but 6 days to process an order is poor.

Very very poor service...

5.11 makes great gear and their customer service is top notch. Their gear is durable and functional. I've had a few pairs of their pants and have been hard on them and they hold up great and are comfortable!

Just purchased 2 men’s tees. My first visit to their store. I washed them in cold water and dryer them on low heat. Both tee’s don’t fit anymore. I just thought 5.11 quality would have been better. I should have went to Walmart. My fault