A real cosy home from home. Every detail thought of with regular communication asking if we needed anything from day one. A fantastic pub next door and a short distance from town and lovely scenic... Ver mais
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Clean and spacious accommodation. Great location close to shops, bars etc. and facing straight onto sea front. Car park was big plus compared to other apartments in the area. Would come back again
What a lovely stay, the house is a perfect location for a trip to Anfield and was extremely clean and modern. Nearby shops for essential was minutes away and the hosts maintained regular communication... Ver mais
Great location in Liverpool but the apartment had a large number of issues in it, many of which could easily be dealt with. The sofa was the main issue, very uncomfortable to sit on, you kept sliding... Ver mais
A empresa respondeu
Informações sobre a empresa
- Alojamento com serviço
- Arrendamento de apartamentos de férias
- Empresa gestora de propriedades
- Agência de arrendamento de apartamentos a curto prazo
Escrito pela empresa
Providing outstanding fully Serviced Accommodation & Short term Accommodation across the UK. All our Serviced Houses and Short-term Rental Apartments are handpicked to meet your needs. Parking, Weekly Cleans and Flexible Payments for longer-term bookings are all part of what we do! No need to book cramped Hotels at extortionate prices or through Airbnb and Booking.com, book direct for the best rates and to avoid unnecessary fees!acr
Informações de contacto
Baddiley lane farmhouse, CW5 8BP, Nantwich, Reino Unido
- 0330 058 0165
- info@53degreesproperty.com
- 53degreesproperty.com
4,5
Excelente
57 opiniões
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Great location in Liverpool but large number of issues
Great location in Liverpool but the apartment had a large number of issues in it, many of which could easily be dealt with. The sofa was the main issue, very uncomfortable to sit on, you kept sliding off it and there was minimal amount of kitchen crockery. Heaven forbid if you actually had a full complement of six people in the flat (advertised for possible six with two sleeping on the sofa bed). Very wobbly dining table (again impossible for six to sit around) and dirty crockery when arrived.
21 de outubro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for taking the time to share this feedback.
I’m glad the location worked well for you, but I’m genuinely sorry to hear the apartment didn’t fully meet expectations during your stay. Points like sofa comfort, adequate crockery for the advertised occupancy, table stability, and cleanliness on arrival are all things we expect to be right, and it’s clear we fell short here.
This feedback has been passed directly to our operations team so the sofa and dining table can be reviewed and addressed, and to ensure the kitchen setup properly matches a six-guest stay. Cleanliness is non-negotiable for us, so we’ll also be following this up with our housekeeping partner.
Thank you for raising this, constructive feedback like this helps us improve. If you’re ever open to staying with us again, I’d like to ensure you have a much better experience.
Dan
Founder, 53 Degrees Property
Beware of this company!
Think twice before staying with this company in any of their properties, it may look good value for money and that's what we thought as 2 couples sharing an apartment, it is worth noting that neither couple smoke so there is no need for any form of naked flame, let alone a cigarette!
We was asked to put a charge on a credit card of £350 for any potential damage or £50 deposit NON REFUNDABLE! how absurd is that!
We opted for the £350 charge as we knew our stay in the apartment would be minimal which it was. And no damage cause by us.
Fast forward to the day after our stay and that £350 became chargeable for a cigarette burn on the sofa, and all this with absolutely no evidence!
Daylight robbery which we will not rest unless of course, that 53 Degress propery service, DO THE RIGHT THING .
Beware of this company
*UPDATE AFTER THE REPLY FROM "DAN THE FOUNDER*
The deposit was actually paid back in full following detailed discussions and PROOF the damage was cause PRIOR to our stay, needless to say that we will avoid any more of your properties in the future. Have a great 2026
18 de outubro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for sharing your feedback. I want to respond clearly and factually.
At booking, guests are offered two explicit options:
• a £350 fully refundable damage deposit, or
• a £50 non-refundable damage waiver.
You chose the £350 refundable deposit, which is held only to cover damage if identified after checkout.
Following your stay, damage was identified to the sofa consistent with a burn mark, and the charge applied reflects the actual cost of repair/replacement, not a penalty or arbitrary fee. This process is standard across short-stay accommodation and is outlined in our booking terms, which are agreed to before arrival.
We do not make claims lightly. Decisions are based on post-checkout inspections and condition reports reviewed internally. While I appreciate you dispute responsibility, the charge was not applied without cause, nor is it “daylight robbery”.
I understand how frustrating situations like this can be, particularly when you strongly feel the damage wasn’t caused by your group. However, we have acted in line with the agreed process and evidence available at the time.
If you would like the team to explain the inspection findings and the decision in more detail, we are open to doing so.
Dan
Founder, 53 Degrees Property
After staying we were charged £350 for…
After staying we were charged £350 for a cigarette burn on the sofa. Neither couple smoke. We only got notification after emailing and asking why the money was taken. No communication just a receipt for £350. The whole process is impersonal and online, no communication and no customer service.
They offer a £50 waiver or £350 deposit. The £50 is non refundable, this seems an odd process. This is not dissimilar to car hire business.
We requested proof of the burn being fresh and asked for 3 months of property cleaning reports (as per the one issued on our departure)
We were offered 2 reports not the 3 months reports after a significant delay and both reports sheet amazingly didn't contain a picture of the particular cushion that the burn was on.
**UPDATE Following response**
The deposit was paid back following a threat of court action and because booking.com were involved. Asking for a deposit off their platform is not really something they like. no reports could be offered to prove otherwise. We wanted more and never received any. The truth was that every other report had failed to capture the same detail.
The attitude given in email responses in one instance was incredibly rude. But what would we expect with a business purely motivated by revenue.
I suggest that exit reports are made consistent and that you understand that whilst automation makes it simple to make (how do you describe it in your you tube videos about making 10k a month on air bnb) was it f*@k you money, it leaves a sore taste with consumers who actually look for some respect for their hard earned cash and choice of where to spend it.
The application of a £50 waiver or risk losing £350 leads me to suggest you should recommend people photograph the property in the same way you inspect a hire car.
Whilst your response is insepidly corporate it assumes that your team were courteous and prompt and didnt need to be chased hard to get a resolution.
I have been asked to remove reviews but even now it still leaves a sour taste so I will leave it as is.
Shame there is no humility, remorse or accuracy in your reply. Sums up the nature of the business and its founder.
19 de outubro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for sharing your concerns, I want to address this clearly and fairly.
At the time of booking, guests are offered two options:
• a £350 refundable damage deposit, or
• a £50 non-refundable damage waiver, which covers minor accidental damage and removes liability up to an agreed threshold.
This is similar to models used across hospitality and car hire and is explained during the booking journey.
In this case, a £350 charge was applied because damage was identified that exceeded what is covered by the waiver. The charge relates specifically to professional repair/replacement costs following checkout, not a penalty. I want to highlight we did not charge the full £350.
Regarding communication: the receipt is issued automatically once a claim is processed, which is why it may have been received before a direct conversation. That said, we do acknowledge your follow-up and the request for supporting documentation.
We supplied the inspection and cleaning reports available within the relevant timeframe. Our reports are designed to document overall condition and cleanliness rather than photograph every individual furnishing unless an issue is identified at the time. Delays in collating historic reports can occur, but no information has been intentionally withheld.
I appreciate that situations like this are frustrating — particularly when liability is disputed — but all charges are applied in line with the agreed booking terms and based on evidence reviewed internally.
If you’d like the team to walk through the reports and the process step by step, we’re open to doing so.
Dan
Founder, 53 Degrees Property
**UPDATE Following response**
Thank you for taking the time to expand on your experience. I want to respond calmly and with clarity.
Following your escalation and Booking.com’s involvement, the deposit was refunded in full. While we do not accept that this was due to any wrongdoing, we recognised that the situation had become protracted and that resolving it conclusively was the right outcome.
On inspections and reporting: your feedback around consistency is fair. We have since tightened our exit-report process to ensure clearer, more standardised documentation across all stays. That includes clearer guidance for guests and more consistent reporting from our teams. Your point on encouraging guests to photograph a property on arrival is also reasonable and something we now actively recommend for everyone’s protection because cleaners are human and can miss small things are inspections.
On communication: I’m disappointed to hear that any interaction felt rude or dismissive. That is not the standard we expect, and where feedback highlights tone or service issues, it is reviewed internally. Automation helps us operate efficiently at scale, but it should never come at the expense of respect or professionalism, and I take responsibility for that balance as founder.
I understand why this experience left a sour taste, even after resolution. While we won’t agree on every point, I do accept that better empathy and faster clarity would have helped. We’ve taken lessons from this and adjusted processes as a result.
I appreciate you leaving your review as-is. Feedback, even when uncomfortable, is how standards improve. My biggest priority is guest experience as we scale and I would love to show you how much we care for our guests by extending a discount for you next stay with us. If you reach out direct, I will be more than happy to show you are true level of service as represented by the 2000+ 5 star reviews we have as a business.
Do not stay with this company
Do not stay with this company. I booked one of their properties and the company I work with pays for the accommodation.
On doing my booking they asked for a deposit of £50 for damage, which I personnally paid.
This has not been refunded, so I contact the company and they state that this is non-refundable. There was no damage to the property.
In all my years of travelling I have never seen this before and I think it is a disgrace.
I will never stay with this company again
7 de outubro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for raising this, I appreciate the opportunity to clarify.
At the time of booking, guests are given two clearly presented options:
• a refundable damage deposit, or
• a non-refundable damage waiver (lower cost, no refund, no liability for minor damage).
In this case, the damage waiver option was selected, which is why the £50 was not refundable. This is explained during the booking process and confirmed before payment is taken.
I completely understand the frustration if this wasn’t your expectation, but no deposit has been withheld, the correct option was applied based on the selection made at booking.
We aim to be transparent and fair with all guests, and I’m sorry this experience has left you disappointed. If you’d like the team to walk you through the booking confirmation where this choice is shown, we’re more than happy to do so.
Dan
Founder, 53 Degrees Property
We stayed at a property in Droylsden…
We stayed at a property in Droylsden for 5weeks. Whilst our new home was been completed.
The staff at 53 degrees were professional & easy to deal with. Dealing with queries in good time.
The property served us well. Had everything we needed. Was in great location close to amenities. Highly recommend.
4 de outubro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the 5-star review.
I’m really pleased to hear the property worked well for you during such an important transition and that the team were professional, responsive, and easy to deal with throughout your stay. Making longer stays comfortable, practical, and stress-free is something we take seriously.
Thanks for the recommendation and all the best in your new home.
Location Location Location
Location Location Location
Sally and the team recently helped me book a house in Chester for a party of 5 - We were off to the races and wanted to be close to the city pubs and restaurants as well as within walking distance of the race track. They found us the ideal house which was close but not so close you were disturbed by revellers and traffic. The house was clean, tidy and really well equipped so we would have no hestation a)staying again and b) booking next year - Thanks Sally
13 de setembro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thanks so much for the 5-star review, Chris.
I’m really glad Sally and the team were able to find the right house for your trip, close enough to enjoy the city and the races, but far enough for a peaceful stay. Great to hear the property, location, and setup all worked perfectly for your group.
We’d be delighted to help again next year.
Attentive team that go out of their way…
Attentive team that go out of their way to help you. All questions answered and there's a confidence with the answers/communication that is assuring. since having 53 Degrees manage the property they have managed to find suitable tenants on the the first listing day which was fantastic!!! super happy with everything so far and now loooking in to adding a few more properties for them to manage
15 de agosto de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the 5 stars, really appreciate you taking the time to share this.
I’m pleased to hear the communication and confidence from the team stood out, and even better that the property secured suitable tenants on day one. That’s exactly the standard we aim to deliver.
Great to hear you’re already looking at adding more properties, we look forward to supporting you as you grow.
Great friendly service.
When we found ourselves homeless through no fault of our own 53 Degrees were amazing. We stayed in 3 properties over 3 months. The properties were all great. Clean with great facilities. The people were always friendly and very helpful. Recommended.
12 de junho de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the great review Phillip! We have loved having you stay and look forward to welcoming you back again soon.
Amazing house shocking service
House they had was amazing but wow the service is beyond shocking
We stayed at a house in the Lake District which was a great house and the owners have clearly done a fab job with it
However they really have chosen the wrong agents to manage it
Poor communication
Check in details received very late
Chased for payments which had already been made
Details of an alarm at the property totally missing leading to a first night with little sleep
Shocking customer service to deal with the issue
Totally ignorant to the discussions around disruption to our holiday
Clearly not bothered at all about the customer experience
If I owned the house I’d be extremely happy but would openly suggest that if they want the standards to be matching their amazing property that they need somebody far more competent to manage their property
26 de maio de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for taking the time to share your feedback. We're very pleased to hear that you enjoyed the property itself and appreciated the care we have put into making it a beautiful place to stay.
We're very sorry to hear about the issues you experienced. Just to clarify, the check-in instructions were sent the same day you completed the online check-in form, which was a day before your stay.
It has been noted you were initially sent a version of the check-in form that mistakenly included a request for the already paid security deposit. Once you notified us, we apologised and sent the correct form within 7 minutes.
We also apologise for the missing alarm details that disrupted your first morning. We've since updated our check-in guide to prevent this from happening again.
Guest experience is our top priority, and we took this incident seriously. We addressed the issue within an hour of being informed and made every effort to reach a positive resolution afterwards, though unfortunately, we were unsuccessful.
We continually review and improve our guest communications and thank you again for your review.
30 days at a 2 bedroom property in Chester
We stayed for 30 days at one of their properties on Walter St. in Chester UK. It is a comfortable 2 bedroom home that was an easy walk to the city centre as well as the train and bus station if you don't have a car. The beds were very comfortable and the location on a quiet residential street made getting a good night sleep really easy. The kitchen was well equipped to be able to cook meals at home and there were also plenty of restaurants nearby. This house was clean and the team who came in to clean during our stay freshened everything up. We would stay here again if back in Chester. Access to the property with a lockbox made checking in/out very easy.
Staff checked in with us during our stay to make sure everything was ok.
7 de abril de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank so much for the kind review James, we loved having you stay and look forward to having you book with us again!
Great property for a family gathering…
Great property for a family gathering or larger group get together. Outside area is great for enjoying the sun and ideal for pets, secure and clean. Inside property was clean and spacious. Would return.
4 de abril de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you so much for the kind review Lois, we loved having you stay and look forward to having you book with us again!
Excellent Accommodation
The accommodation was clean, facilities were great and hosts very responsive
31 de março de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you so much for the kind review Nikki, we loved having you stay and look forward to having you book with us again!
Very comfortable apartment.
Very comfortable apartment (including the sofa-bed), in a great location. Provided by a company that are extremely easy to deal & book with. The booking and reservation (including extensions) is very easy to process.
The apartment was spotlessly clean, and well equipped on arrival, and, as we extended our stay, we have had a 'mid-stay' clean which was carried out professionally and courteously.
Will undoubtedly rebook with this company.
10 de fevereiro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you so much for the kind review Peter, we loved having you stay and look forward to having you book with us again!
Fantastic apartment
Fantastic apartment, everything you need for a comfortable stay in chester , great central position adjacent the cathedral, would highly recommend !
18 de março de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the 5-star review, Melvin.
I’m really pleased you enjoyed the apartment and found it comfortable and well equipped. The central location by the cathedral is a great spot, so it’s good to hear that added to your stay.
Thanks for the recommendation, we’d be happy to host you again.
Lovely house in excellent location
Lovely house in excellent location. Very peaceful. Host responds extremely quickly. Highly recommended.
1 de março de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the 5 stars, Philip.
I’m glad you enjoyed the house and the peaceful location, and it’s great to hear our response times stood out. We work hard to stay quick, attentive, and reliable for every guest.
Thanks for the recommendation, it’s much appreciated.
This place was amazing
This place was amazing, would highly recommend
13 de janeiro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the 5-star review.
Short and sweet, but it means a lot. I’m really pleased you had such a great stay and would recommend the property.
We’d love to host you again.
A great location, superbly managed. The property is spacious and well presented. 53 Degrees have come up trumps again. I would definitely stay here again
A great location
17 de janeiro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the 5 stars, Simon.
Great to hear you enjoyed the location and found the property spacious and well presented. Consistent, high-quality management is something we take a lot of pride in, so it’s brilliant to know that came through.
We’d happily welcome you back again.
It was spotless and so comfortable
It was spotless and so comfortable. The beds were really big and comfy. It was a bitterly cold weekend and the apartment was so warm. Loads of utensils there for cooking. Loved all the colour scheme.
3 de janeiro de 2025
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the fantastic 5-star review.
I’m really pleased to hear how comfortable the stay was, especially during such a cold weekend. Warmth, comfort, and attention to detail, from the beds to the kitchen and design, are exactly what we aim to get right.
Thanks again for choosing to stay with us.
Nice 3 bed house
Nice 3 bed house. Quiet location, 10 min walk to centre. 5 min walk to local shop for essentials. Well equipped kitchen. Very clean, very comfy beds. Would stay again.
29 de novembro de 2024
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you for the 5-star review, Jane.
I’m glad you enjoyed the house, the location, and the comfort, especially the beds and cleanliness. We put a lot of focus into making our homes well equipped and genuinely comfortable, so it’s great to hear that came through.
We’d be happy to host you again.
The comany were super professional,we…
The comany were super professional,we hire properties around the world ,this was one of those you would use again and again, thank you for a great expierience
2 de dezembro de 2024
Opinião espontânea
Resposta da 53 Degrees Property Ltd
Thank you very much for the 5 stars.
Coming from someone who manage properties around the world, that feedback means a great deal to us. We take pride in being professional, consistent, and guest-focused, so I’m pleased to hear this was an experience you’d happily repeat.
Thanks again for choosing 53 Degrees Property.
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