The Hornstrandir Gore-Tex Pro shell jacket is an astonishing shield against wind and water, and somehow manages not to get overheated. The new non-PFAS formula also means a lighter, less crinkly produ... Ver mais
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Während unserer Reise nach Island sind wir noch einmal auf 66north aufmerksam geworden - und was sollen wir sagen: Ein rundum sympathisches Erlebnis, von Anfang bis Ende. Wir haben online eine st... Ver mais
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I ordered the wrong product and requested a return, which I understand. However, I find it unreasonable that €20 were deducted for the return on a €60 item, in addition to the original shipping costs.... Ver mais
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At first i had trouble getting the size, and when it reached me, i got a size that was so small for me, however i send an email. It was very confusing at first, however i managed to get a return slip... Ver mais
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Informações sobre a empresa
- Loja de roupa
- Loja de roupa desportiva
- Loja de moda masculina
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de roupas de exterior
- Loja de moda feminina
Escrito pela empresa
66°North was founded in 1926 by Hans Kristjánsson with the purpose of making protective clothing for Icelandic fishermen and workers braving the North Atlantic elements. For nearly 100 years 66˚North’s products have been designed and proven in Iceland, worn by everyday people and outdoor professionals in some of the world’s most challenging conditions. In 2021 we became a certified B Corp, joining a global community of brands meeting high standards of environmental and social impact. Everything we make is approached with a circular mindset - designing and making products that are fit for purpose, made to last, repairable, and create minimal waste - with end-of-life considered at the beginning.
Informações de contacto
Miðhraun 11, 210, Garðabær, Islândia
- contact@66north.com
- 66north.com
4,0
Bom
277 opiniões
Respondeu a 86% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was unhappy with the return and…
I was unhappy with the return and exchange policy. When the item I ordered didn’t fit, an exchange for the correct size wasn’t available, and I was required to pay return shipping. Because of this experience, I won’t be buying from 66°North again.
30 de janeiro de 2026
Resposta da 66°NORTH
Hi Wes,
We’re very sorry to hear about your experience and completely understand your frustration. Our return and exchange policies are designed to be fair, but we understand that the costs and limitations can be disappointing.
We truly appreciate your feedback and will take it into account as we continue to improve our service. Thank you for sharing your experience.
Kind regards,
Ida, 66°North Customer Service
Unacceptable returns policy,
Returned package was received back at London store well over a week ago, and the only communication I have is the courier notification of the parcel being delivered....no refund, no information
66North have done NOTHING, totally unacceptable and will be going through my bank.
Avoid this company.
29 de janeiro de 2026
Resposta da 66°NORTH
Hi Iain,
Thank you for your feedback. We’re very sorry to hear about your experience and completely understand your frustration. This is not the standard of service we aim to provide.
We can see that your refund has now been processed, and we sincerely apologize that the process took longer than expected.
We appreciate your patience and hope to restore your confidence in 66°North.
Kind regards,
Ida, 66°North Customer Service
Realy great hats
Realy great hats. I use the hats for working under the helmet with chainsaws, both sizes once over the ears once ears free are fantastic and I am happy to have both
29 de janeiro de 2026
Resposta da 66°NORTH
Hi Wilfried,
Thank you so much for your great review!
We’re really happy to hear that the hats work well for you under your helmet – especially when working with chainsaws. It’s great to know that both sizes, whether worn over the ears or with ears free, suit your needs.
We truly appreciate your support and wish you safe and comfortable work!
Kind regards,
Ida, 66°North Customer Service
Tres beaux!
Livraison rapide, super qualité et les couleurs correspondent aux images. Donc je suis super contente de mon achat et de cette marque (qui reste pourtant assez cher; d'où mon achat de vêtements soldés).
28 de janeiro de 2026
Resposta da 66°NORTH
Hi,
Thank you so much for your lovely review! We’re very happy to hear that delivery was fast, the quality met your expectations, and that the colours matched what you saw online. It’s great to know you’re happy with your purchase and the brand.
We also appreciate your honest note on pricing, and we’re glad you were able to find something you loved on sale.
Kind regards,
Sofus, 66°North Customer Service
Perfect for adventures or gifts
Buy some items for my wife and a parka for me. Perfect for winter adventures.
28 de janeiro de 2026
Resposta da 66°NORTH
Hi,
Thank you for your great review! We’re happy to hear that both the items for your wife and the parka for you are perfect for winter adventures.
We hope they keep you warm and comfortable for many seasons to come.
Kind regards,
Sofus, 66°North Customer Service
Incredible cold weather gear and fast shipping
The clothes were premium quality. It is difficult to really tell the features and assess value with the online pictures. But everything that I have purchased from 66North has been exceptional. Plus, it is incredibly well made that will last the rest of my life. Americans are typically a little thicker than Scandinavian / Icelandic people. But the size was fairly true to size (just like 3-5% smaller). Finally, I purchased a scarf that is incredibly stylish, warm and the envy of my friends. I never thought that I could love a scarf so much.
27 de janeiro de 2026
Resposta da 66°NORTH
Hi,
Thank you so much for such a thoughtful and detailed review! We’re really happy to hear that the quality and craftsmanship of your purchases have lived up to — and exceeded — your expectations. Knowing that you feel the pieces will last a lifetime means a great deal to us.
We also appreciate your comments on sizing and fit, as that’s very helpful for other customers shopping online. And we’re especially glad to hear that the scarf has become a favourite — and even the envy of your friends!
Thank you for choosing 66°North and for sharing your experience.
Kind regards,
Sofus, 66°North Customer Service
Friendly, helpful service
Bought an item which was slightly too large so I returned it for a smaller size. Seamless process throughout and friendly, helpful service.
26 de janeiro de 2026
Resposta da 66°NORTH
Hi,
Thank you so much for your kind review! We’re happy to hear that the exchange process was smooth and that you experienced friendly and helpful service throughout.
We’re glad everything worked out and hope you’re enjoying the new size.
Kind regards,
Sofus, 66°North Customer Service
Resposta da 66°NORTH
Hi,
Thank you so much for your review! We’re really happy to hear that you love our clothes.
Kind regards,
Sofus, 66°North Customer Service
Quality products and quick delivery
Quality products and quick delivery. The only drawback is that tariffs costs suck- but it’s a good reason to visit Iceland and buy in person (and see the beautiful country).
26 de janeiro de 2026
Resposta da 66°NORTH
Hi,
Thank you for your great review! We’re very happy to hear that you’re pleased with the quality of our products and the quick delivery.
We completely understand the frustration around tariffs — and we have to agree, visiting Iceland and shopping in person is a pretty great alternative 😉 We’d love to welcome you if you do make the trip.
Kind regards,
Sofus, 66°North Customer Service
Always five-star
easy to order, excellent delivery service and the gloves we were looking for. Our original pairs were bought while traveling in Iceland and Greenland.
26 de janeiro de 2026
Resposta da 66°NORTH
Hi,
Thank you so much for your lovely review! We’re happy to hear that ordering was easy, delivery went smoothly, and that you found the gloves you were looking for. It’s especially nice to know your original pairs came from travels in Iceland and Greenland — great memories to have.
We really appreciate your feedback.
Kind regards,
Sofus, 66°North Customer Service
I have shopped in your store in Iceland…
I have shopped in your store in Iceland and online. Each time great service and quality items!
26 de janeiro de 2026
Resposta da 66°NORTH
Hi,
Thank you so much for your kind review! We’re delighted to hear that you’ve had great experiences both in our Iceland store and online. Providing consistent service and quality across all channels is very important to us.
We truly appreciate your support.
Kind regards,
Sofus, 66°North Customer Service
Resposta da 66°NORTH
Hi,
Thank you so much for your review! We’re really happy to hear that you like our clothes.
Kind regards,
Sofus, 66°North Customer Service
Resposta da 66°NORTH
Hi,
Thank you for your kind review! We’re very happy to hear that your orders were shipped quickly and that you’re satisfied with the excellent quality of the products.
We truly appreciate your feedback — thank you for choosing 66°North.
Kind regards,
Sofus, 66°North Customer Service
Resposta da 66°NORTH
Hi Kevin,
Thank you for your review.
We’re very sorry to hear about the delay in receiving your order. This is certainly not the experience we aim to provide.
We hope our customer service team has now been able to assist you and resolve the situation. If there is still anything outstanding, please don’t hesitate to reach out to us directly, we’re here to help.
Thank you again, and our sincere apologies for the delay.
Kind Regards,
Lorcan, 66°North Customer Service
One of my favorite brands
One of my favorite brands! Incredible quality and very functional!! I’ll be back again and again!! The top brand I recommend to my friends and family!!
26 de janeiro de 2026
Resposta da 66°NORTH
Hi Linda,
Thank you for your wonderful feedback! We’re honored to be one of your favorite brands and truly appreciate your support and recommendations.
Kind Regards,
Lorcan, 66°North Customer Service
Warme en goede winterjas
Heerlijk warme en goede winterjas,
Jammer dat er geen zak aan de binnenkant van de jas zit. Verder perfect voor wintersport
30 de dezembro de 2025
Resposta da 66°NORTH
Hi,
Thank you for your review! We’re very happy to hear that you find the jacket warm and well suited for winter sports. We also appreciate your note about the missing inner pocket — that’s valuable feedback and something we’ll be sure to pass on to our product team.
Thanks again for sharing your experience.
Kind regards,
Sofus, 66°North Customer Service
Det er den værste webshop/service jeg…
Det er den værste webshop/service jeg nogensinde har oplevet !! De skriver 4-6 arbejdsdage nu er jeg oppe på 2 uger og har stadig ikke fået mit produkt simpelthen for dårligt ! Få styr på jeres ting!!!
26 de janeiro de 2026
Opinião espontânea
Resposta da 66°NORTH
Hej,
Tak for din anmeldelse. Vi er meget kede af at høre om den lange leveringstid og for den frustration, det har medført — det forstår vi fuldt ud.
Vi kan desværre ikke finde din ordre ud fra oplysningerne her, da vi ikke har dit ordrenummer. Vi vil derfor bede dig kontakte os på kundeservice@66north.com
med dit ordrenummer, så vi hurtigst muligt kan undersøge sagen og give dig en opdatering.
De bedste hilsner,
Sofus, 66°North Customer Service
I ordered a hoodie from 66 degree North…
I ordered a hoodie from 66 degree North and mistake occurred with delivery when using Apple Pay, it selected collection from Regent Street. I live in Scotland.
After contacting International Customer service, CS Agent Lorcan was very helpful and I cannot fault the Regent Street store who quickly resolved the issue and I received my hoodie by DPD 24 hours later. Asthildur from Regent street was extremely helpful and both kept me updated and the postage was free despite the error being Apple Pay.
Superb customer service and I would highly recommend 66 Degree North , Regent Street and 66 degree North, for customer service and outstanding quality garments.
19 de janeiro de 2026
Opinião espontânea
Resposta da 66°NORTH
Hi,
Thank you so much for taking the time to share such a detailed and positive review! We’re really pleased to hear that the delivery issue was resolved quickly and smoothly, and that both our International Customer Service team and the Regent Street store were able to help.
It’s great to know that Lorcan and Ásthildur took good care of you and kept you informed throughout. I’ll be sure to pass along your kind words to them and the team. We’re also glad you’re happy with your hoodie and the overall experience.
Thank you for the strong recommendation, it truly means a lot to us.
Kind regards,
Sofus, 66°North Customer Service
Not my best experience
Their products are great, but refund / exchange service wasn't. They even charge the shipping back of 20€ (quite high) if you want to return. In this case it was a Christmas present, so tbh I expected we could change size, or refund, if she didn't like it. Not the case here.
As someone working within the sector, I understand shipping costs can be costly for brands, but charging 20€ for return?! With these conditions, I will never shop at 66north.com again.
30 de dezembro de 2025
Resposta da 66°NORTH
Hi,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re happy with the products themselves, but we’re very sorry to hear that the return and exchange experience did not meet your expectations — especially as it was a Christmas gift.
We understand how frustrating return costs can feel, and we appreciate you sharing your perspective, particularly with your experience in the industry. Your feedback is important to us and will be taken into consideration as we continue to review our return setup.
If there’s anything regarding your case that hasn’t been fully resolved, you’re very welcome to contact our customer service team so we can look into it further and see if we can assist.
Kind regards,
Sofus, 66°North Customer Service
Bestilte en jakke 13/1, fortsat ikke sendt
Bestilte en jakke d. 13/1, og i dag 20/1 er den endnu ikke sendt afsted
20 de janeiro de 2026
Opinião espontânea
Resposta da 66°NORTH
Hej,
Tak for din anmeldelse. Vi er kede af at høre, at din ordre endnu ikke er blevet afsendt, og vi forstår godt, at det er frustrerende.
Vi kan desværre ikke finde din ordre ud fra oplysningerne her, så vi vil meget gerne hjælpe dig videre. Kontakt os venligst på kundeservice@66north.com
med dit ordrenummer, så vi kan undersøge sagen og give dig en opdatering hurtigst muligt.
De bedste hilsner,
Sofus, 66°North Customer Service
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