6ginternet Opiniões 

1328
TrustScore: 3.5 em 5

3,3

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Classificada 1 em 5 estrelas

Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Had an account 6 years ago. The service went down, and I told them, " I will need to get a different provider if not fixed" It was never fixed, and I got a new provider. 5 years later, I get a bill fo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... Ver mais

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3,3

Aceitável

TrustScore: 3.5 em 5

1 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(1328)

46 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Service

Great Service! Thanks for your Cooperation Mr Durrani. Sorry if i spell your name wrong But really very appropriate for your support. I Was very struggling with this service. Now its Works again only from your support. Thanks once again.

5 de fevereiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Thank you for taking the time to leave us a review. We are glad that you've had a positive experience with us and that our customer service team has been able to resolve your connection issue. I will pass along your kind words to Mr.Durrani.

Classificada 1 em 5 estrelas

Absolute terrible company

Absolute terrible horrible company,avoid at all.costa,I made 3 payments on my account to the balance by accident against Dec 2023 Bill.I was £44 in credit,called them 29th Dec and asked for a refund for the overpayment,They said 3 working days,Nothing returned,called Jan they said 15 working days for refund,Nothing.Looked at my bill for Dec,The account credit was there but they charged the full credit amount as line rental,when it doesn't cost that much should be £3.50 a month line rental not £44,Sent a email to 6gi Complaints,Nothing back,called them today to Try sort this out,The guy who works there said he will put through to a manager in 48hours,I said the manager was ment to call me last time,He said it was not done properly.He Kept askin me what the complaint is about,He asked me 3 Times and I told him every time regarding complaint.I.asked to speak to somebody else,Told me to call back.The whole thing has been a nightmare,Customer service is shocking to say the least.They don't know what there Talking about with very little empathy.Dreadfull company,Go else we're for your broadband

1 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi James, I'm sorry to hear this, so that I can look into this for you I have sent a request via Trustpilot so that I may investigate into this matter for you and get this issue resolved as soon as possible

Classificada 5 em 5 estrelas

Hi excellent service from them today he…

Hi excellent service from them today he went up and beyond to get my television connected to my new router .. thanks again Mr durran now I've got loads better speed with this new router happy days 😁

3 de fevereiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi Helen, we appreciate you taking the time to leave us a review . We are glad that you've had a positive experience with us so far and we have got you all connected with no issues

Classificada 5 em 5 estrelas

Absolutely brilliant

Absolutely brilliant, took us an hr to sort stuff out, but we got there. Patient and helpful. Thank you Mr Durrani.

2 de fevereiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi Dot, We are glad that you've had a positive experience with our customer service team and that your problems have now been resolved. I will ensure that Mr.Durrani receives your recognition

Classificada 1 em 5 estrelas

By far the worst company i have ever…

By far the worst company i have ever dealt with, got them installed oct 5th 2023 , it worked well for about 3 days then kept cutting off or running really slow between 1 and 5 mbps whilst paying for 100 mbps i have phoned them almost every day complaining about it to only get the same response i will upgrade it to internal faults team and i will get a call tomorrow which rarely happens, the only team which works well is the billing team is the direct debits is very reliable taken on the due date.

31 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi I'm sorry to hear this, I do apologise that you haven't been able to get through to customer service regarding this issue. I would like to get this issue resolved as soon as possible, so I have sent a request for your details so that I may look into this issue personally. Thanks C

Classificada 5 em 5 estrelas

Fast helpful didn’t argue with me and…

Fast helpful didn’t argue with me and resolved my queries promptly there was no wait time either I spoke with customer agent called Durrani who provided impeccable service on behalf of 6gs internet

31 de janeiro de 2024
Opinião espontânea
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Resposta da 6ginternet

Thank you for taking the time to leave us a review. We are glad that you've had a positive experience with us and that we have resolved your previous issues. I will pass along your words of praise to Mr.Durrani

Classificada 5 em 5 estrelas

Very helpful

Very helpful. Made sure i understood step by step to resolve my problem and ensured i was happy and didnt require any further help. Very professional and helpful

30 de janeiro de 2024
Opinião espontânea
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Resposta da 6ginternet

Hi Georgina, we are so pleased to hear that we have been able to advise you and resolve your problem, we thank you for taking the time to leave us a review over your positive experience

Classificada 1 em 5 estrelas

I moved house recently and have just…

A guy called Durrani rang me and the issue that I had he resolved quickly and efficiently. I have no further complaints about 6g but the only comment I have is the long wait to get hold of anyone. Next time I will use the Chat which Durrani sent me the link to

30 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi Sarah, I do apologise that you haven't been able to get through to customer service regarding this issue and I'm sorry to hear this, I would like to get this issue resolved as soon as possible, so I have sent a request for your details so that I may look into this issue personally. Thanks C

Classificada 5 em 5 estrelas

Helpful

Helped me loads

30 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi Zoey, we are glad that we have helped you in your query and we thank you for leaving us a review

Classificada 5 em 5 estrelas

I strongly recommend this company.

The engineer that came for the installation are friendly, they listen to my questions and above all they did a grate a job.

30 de janeiro de 2024
Opinião espontânea
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Resposta da 6ginternet

We appreciate you taking the time to leave us a review, we are happy to hear that your installation as gone well and we've been able to give you a great experience with us so far

Classificada 5 em 5 estrelas

Hi scotty the engineer was brilliant

Hi scotty the engineer was brilliant! Got all the equipment up and running no problem. Installation was 10 out of 10

30 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi Emma, thank you for taking the time to leave us a review. We are pleased that you've had a positive experience with us so far and I will ensure Scotty receives your kind words over your experience

Classificada 4 em 5 estrelas

Fast and effective 👌

30 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hi Kyle, thank you for taking the time to leave us a review we appreciate your positive feedback

Classificada 1 em 5 estrelas

Amateurs

Absolutely terrible service internet constantly going down for days on end hardware always breaking. This is a very amateur set up, the company is now trading under a different name I believe, stay away from this company.!!

29 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

I'm sorry to hear you are experiencing connection and hardware issues, I've sent a request for your details so that I may personally get in contact with you and resolve these issues

Classificada 5 em 5 estrelas

Thanks Dario

Thanks Dario, it was such a pleasure having you fix and restore our internet access today. Thank you for your professionalism, responsiveness, and genuineness. Thank you for making otherwise complex and technical processes easy to understand. You truly are a gem in a million Dario. Thank you so very much.

29 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Thank you for taking the time to leave us a review. We are glad that you've had a positive experience with us so far and I will ensure Dario receives your kind words

Classificada 1 em 5 estrelas

Absolute terrible horrible company,I made 3…

Absolute terrible horrible company,avoid at all.costa,I made 3 payments on my account to the balance by accident against Dec 2023 Bill.I was £44 in credit,called them 29th Dec and asked for a refund for the overpayment,They said 3 working days,Nothing returned,called Jan they said 15 working days for refund,Nothing.Looked at my bill for Dec,The account credit was there but they charged the full credit amount as line rental,when it doesn't cost that much should be £3.50 a month line rental not £44,Sent a email to 6gi Complaints,Nothing back,called them today to Try sort this out,The guy who works there said he will put through to a manager in 48hours,I said the manager was ment to call me last time,He said it was not done properly.He Kept askin me what the complaint is about,He asked me 3 Times and I told him every time regarding complaint.I.asked to speak to somebody else,Told me to call back.The whole thing has been a nightmare,Customer service is shocking to say the least.They don't know what there Talking about with very little empathy.Dredfull company,Go else we're for your broadband

29 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Thank you for taking the time to leave us a review. I'm sorry to hear you've had a negative experience with out customer service, this is not our usual standard. I would like to personally get in contact with you to investigate this and resolve these issues so I've sent a request for you information so that I may get in contact. Thanks C

Classificada 5 em 5 estrelas

Denzel tonight around 18.19 when our…

Denzel tonight around 18.19 when our conversation started it got off on the wrong foot, this is because my internet has t been working since 18/01/24. I have rang many times about trying to sort this situation out. Denzel went above and beyond and got my family household up and running again after a week. I can’t give any more praise for him. He shouldn’t be on a phone he should be on the servicing side in a van, he knows what he’s doing. Thank you mate

26 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hello Andrew, we are thrilled to hear you've had a positive experience with our customer service and that your connection issues have now been resolved. I will make sure Denzel receives your kind words of praise

Classificada 5 em 5 estrelas

Great lads

Dan.S, Andy and Alfie did a smashing job today. Very impressed with their service and the install. Well done lads. Thank you.

26 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Thank you for taking the time to leave us a review, happy to hear that your installation has gone smoothly and you are pleased with the service. I will pass along your words of praise to Dan.S, Andy and Alfie

Classificada 5 em 5 estrelas

Top Bloke

Had a few issues recently with internet service which resulted in an Engineer visiting the house.

Dario. Absolutely top bloke, very professional and knowledgable. Nothing was too much trouble for him. Checked everything and when he left full internet had been restored.

Thanks so much Dario, you are legend!!

25 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Thank you for taking the time to leave us a review. We are glad that you've had a positive experience with us so far and I will ensure Dario receives your kind words

Classificada 2 em 5 estrelas

Internet goes down at least 3 times a…

Internet goes down at least 3 times a day. When connected it works well but overall not good enough at all. FY4 area

25 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Hello, I'm sorry to hear you've been experiencing connection problems, to get these resolved as soon as possible I've sent a request for your details so that I may personally look into this and get these connection issues resolved

Classificada 5 em 5 estrelas

Problem withbroadband

I have been without broadband for about 10 days not . But having said that I understand these things can happen , spoken to a few customers care staff got any ware . Spoke to someone around 2pm great help told he would get an engineer to look at it and I should ring back around 5:30 for progress report, Anyway the gentleman rang me 3:45 to say problem fix and all go , so thank you

22 de janeiro de 2024
Opinião espontânea
logótipo da 6ginternet

Resposta da 6ginternet

Thank you for taking the time to leave us a review, I'm happy to hear you've had a positive experience with us and we've resolved your connection issue

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