Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Very poor internet connections kept going down and even worse customer service I left this company two years ago and was told that I had nothing to pay and then out of the blue I get a bill for near... Ver mais
A empresa respondeu
Had an account 6 years ago. The service went down, and I told them, " I will need to get a different provider if not fixed" It was never fixed, and I got a new provider. 5 years later, I get a bill fo... Ver mais
A empresa respondeu
I have been a customer a few years. Initially very good, followed by very poor. After several ping pong conversations yesterday it all got fixed. A very knowledgeable young lad Micheal deserves top ma... Ver mais
A empresa respondeu
Theyre not a bad company, the customer services people are helpful and insightful, even when given intense questioning. We had a few issues when we first signed up, mainly cos they somehow duplic... Ver mais
A empresa respondeu
Ribble House Ribble Business Park, Blackburn, BB1 5RB, Reino Unido
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Awful service, internet down and customer contact number also down.

Resposta da 6ginternet
Poor network service.no internet since 11am today all there customer service and technical support number not working call don’t get through.online chat service not working long waiting time I will not recommend this company waist off time and money.

Resposta da 6ginternet
Can't get in touch with them half the time to resolve issues....4hrs waiting only to be kicked out, can't contact by phone as most of the time don't get an answer...sick and tired of this company ..Will never use them again...

Resposta da 6ginternet
Internet has been down for 3 hours so far. Chat function is not moving at all I have been in for 2 and a half hours!!! Both the customer service number and the sales numbers dont work they just ring and then cut. Shambles of a company. Can't wait to cancel and change over to BRSK.

Resposta da 6ginternet
“World’s poorest internet I ever had. It’s been 8 months since I had it but I reported hundreds of complaints thats it’s not working properly, couple of days ago they sent a guy who put another rooter for £5 extra per month and renew contract to suffer another 24 months. We still have no internet today. I will never recommend anybody to get this headache.

Resposta da 6ginternet
Contacted the online chat service regarding a poor connection, this was solved quickly whilst i was on chat.

Resposta da 6ginternet
Thank you for today resolved my internet problem it’s was really good and I’m happy with your all services.
Thanks .
Its been nearly 6 months since my speed dropped and i made several complaints and even left a review here as well after which they asked for my details and i provided, but nobody contacted me. They’re the worst internet providers. Worst customer service.

Resposta da 6ginternet
2-5-24. Router problem. Very polite, helpful and clear instructions from Denzil to resolve.
10-05-24 UPDATE. Promised a new router would be dispatched 3-5 working days, still awaiting delivery. Internet continually dropping out and unreliable. Supposed to be 100Mbps, currently running at 5-10Mbps or less. Been told by the tech operator that there is NO RECORD of a new router being dispatched, so someone is lying and it is not me.

Resposta da 6ginternet

Resposta da 6ginternet
So our 6g experience has been good but to customers who say about low speeds there are 2 different GHz bands you have 2.4 GHz and 5GHz, both Xbox and PlayStation are setup on the 5Ghz band with speeds up to 100mb but never below 75mb and the rest of the devices at home i.e phones and Google home are set on the 2.4ghz with speed ranges of 24mb to 52mb. Don't think in the time we have had 6g we have had a disconnect it's been constantly on as far as I know.
So Before you call Customer services try using the 5ghz band of the router I think you will be surprised how good the speed and connection is.

Resposta da 6ginternet
Absolutely great service Denzil made the whole process easy a credit to the company

Resposta da 6ginternet
Be warned - didn’t get a good signal - cheaper and more reliable services available with leading providers - don’t go to these back street people.
Also giving these money is making towns look cr@p as they put them stupid poles up everywhere.

Resposta da 6ginternet
Good job by Aidan, really fast speeds and works perfectly

Resposta da 6ginternet
Regan and jordan excellent engineers very tidy job, need a pay rise

Resposta da 6ginternet
Install was very good.kamen was very helpful, he connected everything up for us and explained everything in detail. Very smooth process

Resposta da 6ginternet
Really good service from Aiden was really friendly and easy to talk to helped out amazingly speeds all perfect.

Resposta da 6ginternet
Very helpful and chatty my daughter has difficulty with loud noises and they were warning her when they were drilling so she could put her ear defenders on

Resposta da 6ginternet
BEWARE AWFUL COMPANY
can’t get through on the phone if you do you will be told they will call you back they don’t
Told our internet would be live on the 1st
Received our router tried to connect and nothing
Finally managed to get through to them eventually to be told the order had been cancelled. Now left with no internet till I can sort something else
THE WORST COMPANY EVER.

Resposta da 6ginternet
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