lighting co  Opiniões 

This company are fraudsters! They sell cheap, poor quality items at a premium price. Non-existent after sale and 100% money guarantee on their website is a scam - they don’t return any funds voluntarily so I am pursuing chargeback.
5 star ratings here must be fake, be aware and avoid at any cost!

I rarely leave reviews, but my experience with Abode Jungle has been frustrating enough that I feel compelled to warn others.

I placed an order for Salgado LED downlights based on the website’s claims of premium quality — and the premium price tag of over £100 per unit. What I received was shockingly subpar: items arrived scratched, packed in flimsy plastic, with metal shavings inside the packaging, visible discoloration, and an overwhelming chemical odour. They arrived from China, something that the company does not transparently disclose. The product also did not match the photos on the website, with exposed hollow sections not shown online.

Customer service initially responded (after 3 days) with an apology and promised to provide return instructions and issue a refund. That was over two days ago, and I have received no further communication despite following up.

To make matters worse, the second part of my order was marked as "delivered" today in Shopify app — but nothing has arrived at my address.

This has been a deeply disappointing and concerning experience, both in terms of product quality and after-sales service. I will be pursuing a chargeback through my bank if I don't hear from them within 48 hours.

I strongly advise others to proceed with caution before ordering from this company.

They are a SCAM, DO NOT USE.
I ordered lights from Abode Jungle in January and paid the express shipping so that they arrived on time. We needed them for a show in March. They didn't arrive until 1st April so we had to buy additional lights for the show and wanted to return the lights to Abode Jungle.
I have since sent 5 emails, 1 direct message on instagram, messages via the online chat, and have had NO response. We still have the lights which are no use, and are $1,325 out of pocket.
If one of their team would like to get in touch and accept our return and give us a refund, I will happily take this review down.
They are a SCAM, DO NOT USE.

I ordered some lights on the 21st March. No where before ordering did it say it takes a month to be delivered! I finally received the order on the 18th April after numerous emails and no replies.

I fitted them on the 29th April and only one of them was functioning! I have sent numerous emails since then to no avail. Like various reviews below, there is no contact number and the live chat is just a bot! Absolutely avoid this shambles of a ‘company’. The address also provided is for a storage unit! Makes we wonder that the other reviews are fake!

I’m updating here again because unfortunately, Trustpilot is the only place where Abode Jungle actually responds. Despite multiple emails since January, I was ignored for weeks at a time — but as soon as I left a 1-star review, I finally got a reply.

I purchased a light fixture in May 2024, installed it in January 2025, and immediately contacted them when we discovered it didn’t work. They acknowledged the product was defective and promised a replacement. That never arrived. Then they completely stopped replying for 21 days — until I posted a review.

Here’s what they wrote when they finally did respond:

“To help us address your concerns more effectively, could you please consider removing the Trustpilot review for now? Once that's done, we can discuss the available options for your order, including processing the refund you requested.”

This is absolutely unacceptable. Asking me to delete my review before offering a solution is not how any legitimate company should operate.

After weeks of delays and still no return label or refund, They forced me to chargeback through my bank. Builders and homeowners: beware — this is not a professional or reliable company to work with.

Abode Jungle are an online scammer shop.
They have failed to refund £488 of returned lights. They do not respond to any email or chat about refunds. Avoid this illegitimate online store.

Avoid like the plague.. light fixtures look beautiful, however faulty products sent that would’ve caused a house fire had my electrician fitted them (due to vault). Then incorrect product sent with another light I had ordered - have been going back and forth with them for over 2 months and still no resolve - majority of the time they ignore me. No refund, no correct product sent out. From what I’ve since read, they are con artists!

We ordered light fixtures, they came in the wrong color.
It took two weeks and multiple emails to get a return
response.
It is your responsibility to pay for any returns. My lights
are $147.00 to return, when it is there mistake!
Do not use this company!!!

Poor communication regarding the light fittings, which are sourced directly from China, resulted in a long wait time.
Luckily, I paid with a credit card and recovered the full amount.

Product quality doesn’t match the price. Items clearly were coming from China and not the Netherlands which was the “manufacturer” in all of the paperwork. Massive red flag was the return address - a storage unit! After they kept ignoring my refund request. I submitted a claim to my bank who processed the refund asap. 4 months down the line they still are fighting with Adobe Jungle to settle the case.

Ordered four lamps, and they were supplied in an ali express box. From research, this is a PO box located in Dorset, and it appears they drop-ship straight from China. From looking online, it is clear that they originated from AliExpress. The fittings are very poor quality. Requested a refund and no response. They charge very expensive prices so you assume high quality but this is not the case. Don't use this company

I ordered some Waldron Led glass from you and were disappointed that they were not as expected. I sent a email on 19/03/2025 asking for your returns and full refund together with proof that only one item was opened. The lack of response is appalling if there is a issue with the item. We are still waiting for a response and it is now April 1st. Order number is 5032.

Hi.
My order number is 4732
I placed my order on the 17/01/2025 and have still not received it. Tried numerous times to get in touch with you but receive the same auto email back. This is absolutely disgraceful. We would like a full refund immediately. Please get in touch with my refund made so I don’t have to take this further. I am NOT happy with this website. Looks fancy but outcome is rubbish.

Do not buy they took ages to send the item and when they did it was wrong! Wasted our time and effort and money!

Ordered two hanging bedside lights, one of which is the wrong attachment and doesn’t fit the glass light so is of no use. Promised repeatedly a replacement would be sent or the matter would be looked into to then never receive another response. Asked for this to be raised as it has been going on for months and similar to other reviews an email is sent to say the status will be reviewed and then radio silence. Requested for this to be raised to a manager and weeks later STILL waiting for someone to come back to me. If you’re not going to send the correct fitting just say so instead of claiming it is being sorted. TERRIBLE CUSTOMER SERVICE!!

Ordered sept 23 and paid - it’s march 25 no light - emails not responded to - last email Jan 24 was left without an answer - wouldn’t ever deal with this company again

Ordered a ceiling fan Feb 1st with an estimated delivery time of 14-21 days. No update since. Have now emailed twice and received a generic email both times stating they would check the status of order asap. However, I am yet to receive any useful update!

Advise to AVOID this company!!

I ordered 8 outdoor light fittings back in November 2024 which cost over £2000.00 3 of the fittings have already failed trying to get a replacement and it's ridiculous I'm still waiting. I cant wait any longer I feel like I'm not getting anywhere with them so I'm going to contact my credit card company to get this resolved!

AVIOD BUYING FROM THIS COMPANY!!!!

What a scam! My light arrived faulty and they are refusing to give me a refund or replacement. I wanted to send them back so they can inspect it and they are not replying to my emails. Really bad customer service!

Awful company. Ordered a mirror and a tap for £700 in Dec '24. The mirror arrived smashed to smithereens and the tap was not suitable. Sent both items back weeks ago but still no refund. Now need to try and get my money back via the credit card company. Avoid at all costs!!!