lighting co  Opiniões 

Company sends you what you want BUT if you need to return - good luck. You can’t. They don’t reply so you will lose out unless you pay on credit. Don’t buy from here!!

I wouldn't touch Abode Jungle with a barge pole! Horrendous customer service, it seems they just are distributors from china. Months of waiting, damaged goods, no response, further lights with no fixings and all whilst charging premium prices for lights. I would seriously advise anyone who likes what they 'sell' to look elsewhere and avoid at all costs. So far I'm £200 down with 4 shades and no fixings, I first ordered in February and it's now August. No response via email or the 'live' (clearly dead) chat....poor poor show Abode Jungle, you should be ashamed of yourselves..

I do not recommend using this company, it has been months of hassle and isn’t over yet.

I ordered 7 lights from Abode Jungle in April and was told in the confirmation email that delivery time is usually 14-21 days. After 4 weeks of hearing and receiving nothing I emailed asking for an update. I was told that one of my items had been out of stock and that I should’ve been told about this (I wasn’t) but that it was back in stock now and would be shipped that day. I don’t know why it took me emailing for this to happen. A further month then passed with me emailing several times asking how long shipping would take and for tracking information, and I only received a couple of replies in that time with scant information. Getting any real information was very difficult.

By the time the lights arrived 2 months had passed. But one light was missing. I was told that light was still in transit. After waiting another 10 days and asking again I was told the final light had been returned to sender, no explanation for why that would have happened. I was told a new one would be sent and that I’d receive tracking information. I didn’t.

A couple of weeks later the light arrived so we finally booked an electrician to come and install all 7 lights. However upon examining the lights the electrician found that the final light was not CE marked and doesn’t conform to British standards and so he couldn’t install it for legal reasons. 3 months had passed at this point.

I emailed Abode Jungle yet again to tell them of the issue and they said a replacement would be sent out ASAP. There was no apology and despite asking for compensation given the huge time delay and the cost of having to get an electrician out again because of the issue my request was ignored. A further 2 weeks has passed since then and another email asking whether the replacement light has been shipped has been ignored.

The lights that were able to be installed by the electrician were of reasonably good quality. But I can’t comment on the ones that haven’t been able to be installed yet and either way it has absolutely not been worth the hours of time I’ve spent emailing Abode Jungle in the past almost 4 months and counting simply trying to receive the products I spent hundreds of pounds purchasing.

EDIT 21 September 2024: The replacement light arrived and having got the electrician round for the second time to install them, we discovered that unbelievably the fourth light does not match the other three. It is a different style. So once again I am going back to Abode Jungle to ask them to resolve this. It has now been 5+ months of issues.

EDIT 12 January 2025: it has now been nearly 9 months. I still haven’t received the replacement light despite being told it was coming in November.

FINAL EDIT February 2025: I have been refunded by my credit card because the products never arrived and Abode Jungle stopped communicating with me altogether.

Really disappointed. The wall light was sent direct from China so took a while to arrive - forgivable. The quality was ok, it came with bulb. But the light was not worth the money essentially, the design was quite odd sticking out too far, not fitting my house. I sent back for a refund but never heard anything again, no point chasing them emails unanswered.
Go to a decent lighting shop & spend a bit more on a good quality product! Heals, Pooky...

Appalled in the none exist customer service. I ordered lights 3 weeks ago and have had no update on them even been dispatched after many attempts to email I have had no response. I needed these lights for this week so I am now wanting a refund.

Poor customer service. Have tried contacting on many occasions via a variety of means but to know avail. Just want an update on the remainder of my order being delivered!

Terrible company. Terrible customer service. Avoid!

Ordered the Kellan Ceiling Light and it's exactly whta I needed for my bedroom. It's out of stock now, but glad I grabbed it while I could. Highly recommend!

The indoor lighting collection at Abode Jungle is amazing. I found the right pieces for my home office: they have found a great balance between style and quality!

Avoid these gangsters. Ordered a £277 tap on 23 April. On 22 May I received some cheap rubbish which doesn't even resemble what I ordered. 10 emails to them later, no refund.

Looking at the reviews here it seems like a standard tactic from them. Spend your hard earned money elsewhere.

Re: their response below - incorrect tap returned nearly a week now and no response to emails as of today.

My experience with Adobe Jungle has been terrible. Their customer service is non-existent; despite multiple emails and chat attempts, I received no response. After placing my order, they removed two items without my permission and haven't provided any updates since. I want to cancel my order, but no one is responding. This has been the worst online shopping experience I've ever had. Avoid Adobe Jungle at all costs.

Received my order and it either is the wrong items completely or not what was described online, lights were half the size they were listed online. Emailed a week ago and still no response, tried on multiple mobiles to use the number listed on their website and doesn’t work. Hasn’t responded to live chat or either of my emails. Seems like a scam, will be claiming money back through the bank.

Light fitting turned up months later than initially advised. Then we left the item in the packaging until our electrician was able to install. When we got it out of the packaging it was completely covered in mould as the packaging had gotten damp during its transit. It's unusable and cost us £350 (so quite expensive). I contacted the after sales teamm and they are refusing to refund me or let me return the item as it's over 14 days. No care at all for their customers. I'm not one to ever leave reviews but I wouldn't buy from this company.

Added: I wrote and left a review directly through their website which I published but this is nowhere to be seen on their website. So they must be picking their 4/5star reviews only to put on their website. So don't be fooled by it.

This business is a scam. They disappear after receiving the order. They will act legitimate, but after responding to the first order inquiry which is probably it takes a while to clear the money from the bank. Then they will simply not respond at all. It’s been more than 3 weeks since the order and 0 update on the order.

Avoid them like the plague!

SCAM!!

I ordered a product over 25 days ago but didn’t get any shipping tracking details. When I reached out to get this information they told me the order had for some reason been cancelled and that they would get me the tracking details asap. I’ve since reached out to them 3 times and they’ve not responded to any of my communications. At this point, I’ve requested a refund and still, no response.

SCAM!

Don't buy from here!
I received two lights from this company however one of them was severely scratched and the other hung at an angle that was really obvious and couldn't be corrected. I contacted them to return them however after a few emails, they have not gotten back to me since even though it states on their website "100% Money back grantee". I've lost over £200...

It's always suspicious when reviews are either 1 star or 5 stars. Seems obvious they are gaming the system and trying to keep up with the 1 star reviews by writing fake 5 star ones. The 5 star reviews are very short, vague and have poor English.
They charged me £75 for a plastic tap, advertised as metal, said they would refund. I know I'll never see it.

Beware of this site !
I would avoid ordering if you don’t want the hassle.
I placed an order for Wall lights at the beginning of April everything looked good until I pressed confirm and the delivery time suddenly moved to 15-21 days. Despatch date seemed to keep moving as well and after a few heated chats on line the order turned up on the 10th May . When opening the parcel I found I had been sent the wrong lights they had sent me the smaller version which was also cheaper than the lights I paid for .
I contacted them and had one reply at 9pm at night apologising and asking for photos of my order which were provided . Then yesterday I received another email to say my order had arrived. Looking at the reviews below I wish I had of checked this company out first as I would not have ordered if I had of known it was based in china . This is an expensive mistake on my part which I won’t make again but when you are searching Google for lights these sites pop up and look genuine.
Unlike some people I got an order but the lights or not what I ordered never mind paid for and cannot get this resolved .

Fourth review. Still no light and no refund. So that’s over 3 months since initial order, when the website is still saying 14-21 days for delivery.
What a joke!
They don’t respond to any emails I send now.
I’m £241 down, so basically I’ve been robbed.
More annoyed 😡 than I can put into words.
WHATEVER YOU DO, DO NOT BUY FROM THIS FAKE BUSINESS.
If I can stop others making the same mistake at least something good will come out of this total disaster

DO NOT ORDER.
Further to my previous review, Abode Jungle suddenly replied to my email (after ignoring about 5) and said "We have seen you have left a bad review, we are on your side for this situation, I am doing my best to find your parcel, please delete the bad review." (they have photo proof of receiving my return yet they have obviously lost it and somehow it is my fault. I replied to them and they came back with this: "Once you have sent us proof of the bad reviews deleted, we will get the refund sent over ASAP."
I disagreed, then said I would write another review should I not be refunded ASAP. They then said: "Good morning, you have now been refunded. Please send us the tracking number again as we need to find this parcel." PLOT TWIST: I have not been refunded any money, I have repeatedly checked my bank and there is no funds incoming that are pending. And so it continues.