Abrihome (operated by Wegot Limited) Opiniões 3

Resposta da Abrihome (operated by Wegot Limited)

24/02/2026

Thank you for bringing this to our attention. We sincerely apologise that you have only received part of your order and that our response has not been as timely as it should have been. We fully understand how unacceptable and frustrating this situation must be.

Your order was placed via the Platform, where we act as a third-party seller working alongside the platform and independent logistics partners to fulfil orders. While items may occasionally be delivered separately, we acknowledge that the overall shopping and communication experience in this case did not meet the expected standard, and for that we offer our sincere apologies.

We have now prioritised your order and are currently confirming the status of the remaining items. We will provide you with a clear update or next steps within 24–48 hours.

Please contact us via the Platform’s order system or our customer service team, quoting your order reference, so we can ensure your case is handled as a priority and the update reaches you promptly.

Thank you for your patience, and we apologise again for the inconvenience caused.

Kind regards,
Customer Support Team

Resposta da Abrihome (operated by Wegot Limited)

24/02/2026

Thank you for your message. We sincerely apologise for the lack of updates and understand how frustrating this must be.

Your order was placed via the platform, where we act as a third-party seller working alongside the platform and independent logistics partners to fulfil orders. While multiple parties are involved in this process, we acknowledge that the overall shopping experience in this case did not meet the expected standard, and for that we offer our sincere apologies.

We are sorry that your previous enquiries were not responded to in a timely manner. This is not the level of communication we aim to provide. We are currently reviewing your order with the relevant partners and will provide a clear delivery update within 24–48 hours.

Please contact us via the platform’s order system or our customer service team, quoting your order reference, so we can prioritise your case and ensure the update reaches you promptly.

Thank you for your patience, and we apologise again for the inconvenience caused.

Kind regards,
Customer Support Team

Resposta da Abrihome (operated by Wegot Limited)

Actualizada a 12/03/2026

Dear Anne,

We are very sorry to hear about your experience and the inconvenience caused.

The bed frame supplied by us was shipped in three separate cartons and handled by different couriers, which unfortunately meant they were delivered on different days. We understand this may have caused confusion, especially as the mattress was supplied by another seller.

Our customer service team also made several attempts to contact you via the platform and by email, however we unfortunately did not receive a response. It seems that the messages sent through the platform may not have reached your email successfully.

We have already requested a full refund for your order through B&Q, so please kindly check your order status for the latest update. At the same time, we are continuing to follow up with the courier regarding the collection of the parcels.

Please feel free to contact us directly so we can resolve this for you as quickly as possible.

We sincerely apologise again for the inconvenience and appreciate your patience while this is being resolved.

Kind regards

John