Absolute Domestics Opiniões 

1886
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Louie and her mum from Absolute Domestics have been cleaning our home now for many months. I’ve found Louie to be very friendly, accommodating, with great communication, always eager to please and do... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Can't seem yo get an appointment where they show up. Waste of time and effort. Use a professional service. This isn't professional in my opinion

A empresa respondeu

Classificada 5 em 5 estrelas

We had a wonderful experience with Ugyen and Sonam. They were professional, friendly, and incredibly thorough with their cleaning. Every detail was taken care of, and the space looked spotless and... Ver mais

A empresa respondeu

Informações sobre a empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 133658152

  1. Serviços ao domicílio

Escrito pela empresa

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(1886)

84 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Kerry from Absolute Domestics was just…

Kerry from Absolute Domestics was just wonderful totally exceeded my expectations the clean Kerry provided was without fault the best ever in my experience
Thank you Kerry

6 de junho de 2025
Opinião espontânea
logótipo da Absolute Domestics

Resposta da Absolute Domestics

Hi Ann. We really appreciate your review, and we're happy that Kerry was able to help!
Warm regards, Christine
Absolute Domestics

Classificada 5 em 5 estrelas

Elite cleaners

Friendly, did a great job at a good price.

5 de junho de 2025
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logótipo da Absolute Domestics

Resposta da Absolute Domestics

Hi Luke
Thank you for taking the time to share this. It means a lot to our team.

Classificada 5 em 5 estrelas

John our cleaner has been amazing!

John our cleaner has been amazing and has looked after us, so very well. We feel very supported and the quality of the clean is extremely good. Going through Absolute Domestics has allowed us to feel cared for. Smiles, Von and John.

28 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Absolutely useless

Absolutely useless. They will waste your time by doing a bad job and take your money. Try raising an issue with them and they won’t do anything. Will never recommend or use again.
They are untrained, unprofessional and can’t get a simple job done right. I had contacted the area manager back and forth multiple times but reached no resolution with her.

1 de outubro de 2024
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Resposta da Absolute Domestics

Hi Benazir,

We’re sorry to hear that you remain dissatisfied with your experience and appreciate you taking the time to share your thoughts.

As outlined in our final correspondence from October 2024, we did thoroughly review your concerns regarding the Move-In Clean provided by Samuel, one of our 5-star rated contractors with four years of experience. At the time, we understood that there were concerns raised during the clean, and in response, Samuel extended the service by an additional 2 hours at no extra charge—bringing the total service time to 6 hours while you were only billed for 4. This represented a 30% discount valued at $120 and was offered on the same day to directly address the concerns raised.

You also declined our offer to have the same cleaner return for further rectification, which is part of our standard resolution process. Despite this, the cleaner proactively stayed on-site to provide additional service without charge.

Given the extensive tasks completed—including deep cleaning post-renovation, detailed bathroom and kitchen work, wall washing, and more—we believed this was a fair and reasonable resolution. As cleaners are independent contractors, the decision regarding refunds lies with them, and Samuel declined a full refund based on the extended service already provided.

While we regret that the experience did not meet your expectations, we do stand by the resolution offered and consider the matter closed. We’re always striving to improve, and we thank you again for your feedback.

Best Regards,
Absolute Domestics

Classificada 5 em 5 estrelas

Angela

Angela, was very helpful and accomodating, did such a good job I was a bit apprehensive using anything for fear of dirtying it

12 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I was immediately impressed by how quick I could organise a cleaner!

I was immediately impressed that the day I organised the cleaner, he was able to come out that day.

After surgery I was unable to maintain the house and after two hours, Steven had made my house look far more respectable.

Steven was professional and even offered to do areas that I had not even thought about which left my house look amazing. He even offered to go back over his footprints on the floor he had just cleaned.

What I thought would be a short term idea will become a permanent one to help maintain my rental property above and beyond the standard required.

Thank you absolute domestics and Steven for making me feel better and my home look amazing!

29 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Would rate 0 if I could

Would rate 0 if I could. Impossible to get onto. Complain about a clean which was not completed and get told "oh ok"
No communication since.

Never again!

14 de maio de 2025
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Resposta da Absolute Domestics

Hi Lisa,

Thank you for your feedback, and we're sorry to hear about your experience.

Unfortunately, we've been unable to identify a booking under your details. To assist you further, please reach out to our Customer Service team directly at customerservice@absolutedomestics.com.au, and we'll do our best to resolve this matter promptly.

Best Regards,
Absolute Domestics

Classificada 5 em 5 estrelas

Amazing!

Li Ye is our cleaner and she is amazing! Very thorough and is exceptional. 100% recommend Li Ye to anyone!

8 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Don't bother to answer their phone

Don't bother to answer their phone. Makes it difficult to resolve any problems - but maybe that's why they arrange it that way.
Plenty of really good cleaning companies with a Google search and they respond immediately. Definitely go elsewhere!

1 de maio de 2025
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Resposta da Absolute Domestics

Hi Taylor,

Thank you for your feedback, and we're sorry to hear about your experience.

To help us investigate this matter in further detail and improve our service, please send your concerns to customerservice@absolutedomestics.com.au. A member of our team will review the issue promptly and get back to you as soon as possible.

We appreciate the opportunity to make things right.

Best Regards,
Absolute Domestics

Classificada 1 em 5 estrelas

Absolute Cleaning disaster!…

I approached Absolute Domestics following a google ad and my experience was both un-professional and thoroughly disappointing. I live in Blackheath Blue Mts and required a simple regular cleaner for 3 hours each week-doing simple domestic cleaning. The company received my vacancy in January and to date 4/5/2025 produced only two applicants-one of which only-made telephone contact. The contacted applicant arranged a 'go see interview' with me then 'sms'ed me to say on that day with little notice that it was "too much for her" and she could not attend her interview. Then followed a litany of contacts today from the Absolute agent who had not followed up on that appointment-and then there was a flat denial that my story was correct and factual- and I was the Client!! I asked for a supervisor who was rude and had no time for my story and then they cancelled the booking!!
The outcome a hopeless and totally UN-professional service-that cannot deliver their promises..go elsewhere!

5 de maio de 2025
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Resposta da Absolute Domestics

Hi,
Thank you for taking the time to share your experience. We’re truly sorry to hear that your experience with Absolute Domestics did not meet your expectations, and we sincerely apologise for the inconvenience and frustration this has caused you.
We appreciate that you reached out to us for help in finding a regular cleaner in Blackheath, Blue Mountains — an area where, unfortunately, we do face significant challenges in recruiting available cleaners. Despite these limitations, we were able to assign Chloe to your request.
Regarding the SMS communication from Chloe, we acknowledge that you informed us she had messaged to say the job was “too much for her” and would not be attending your scheduled meeting. Chloe, however, advised that she did not send this message and instead believed she had not received a response from you, which led her to return the job to us. Our Area Coordinator reached out to clarify this miscommunication and requested more details about the message, not to question your integrity, but so we could properly investigate and address it with Chloe. We take such matters seriously and follow up thoroughly to maintain our service quality.
When we followed up and Chloe expressed her willingness to meet and clarify the scope of work, you declined to proceed with her. At that point, we asked if you would like us to find another cleaner, but you declined and ended the call. Consequently, the booking was cancelled.
We have reviewed the correspondence and calls and can confirm our team remained respectful and professional throughout, even while handling a complex and unfortunate miscommunication. We’re very sorry that it felt otherwise from your perspective. Our intent has always been to provide a helpful and responsive service, even under difficult circumstances.
While we regret that we could not meet your expectations on this occasion, we do thank you again for your feedback. It helps us continue to improve our communication and processes.
Best Regards,
Absolute Domestics

Classificada 5 em 5 estrelas

Le Yi

Le Yi got in touch with us very quickly to arrange a day / time to start regular cleaning. She is punctual, efficient, and did an excellent job. Nice vibes too!

23 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great cleaner!

LeYi has excellent communication and time management skills. She is an organised and efficient cleaner and leaves the house sparkling.

15 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Booked a cleaner and was hoping for…

Booked a cleaner and was hoping for 5hrs 9am till 2pm on a Tuesday.
A professional text message was sent to me in a couple of days later from the cleaner Claire.
Claire had all the equipment need for the job. Claire worked hard and did a fantastic job.

22 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Best cleaning experience we have ever had

Kate was exceptional! Not only was she really personable and positive, her attention to detail in making sure all cleaning requests were completed to perfection was really impressive; the house is still shining a week later! We will absolutely use Absolute Domestics again.

31 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

This company will take advantage of you! Their service is ridiculous

My experience with this company and its cleaning service was disappointing to say the least. There was lacking communication from the cleaner assigned to me, and I encountered several issues throughout the process.

On Thursday, I received a call from the man who “cleaned” my home to discuss the services I requested, which included general cleaning of all shared areas (kitchen, living room, dining room), bathrooms, and bedrooms. I also expressed interest in having the linen washed and asked if that would be possible within the 3.5-hour service. I mentioned that if we couldn’t finish everything in the allotted time, I would be happy to extend the session. After our conversation, he said I would be contacted to confirm the time, but I never received any confirmation, so I (the customer) had to reach out to him to verify the booking.

On Saturday, he arrived 10 minutes late and claimed he had been waiting for 10 minutes for the gate to open. I had clearly mentioned during our call that I live in a gated community, and he would need to contact me for remote access when he arrived. If he was informed of this, I don’t understand why he didn’t contact me sooner.

At 3:50 PM, he called to say he had finished cleaning. A young member of my family, who was at home, called me a minute later (3:51 PM) to let me know he had already left. This means I paid for 20 minutes of service that wasn’t provided.

Unfortunately, I couldn’t inspect the house before making the payment, as I was working. However, once I got home, I noticed several areas were not cleaned AT ALL. Specifically, the downstairs area wasn’t mopped, none of the toilets or the laundry room were cleaned, and the master bedroom was untouched. The living room wasn’t vacuumed, and there was rubbish underneath the couch. In the 3.5 hours, it seems he only cleaned the kitchen, vacuumed, and made the bed in two of the three bedrooms. If he cleaned anything else, I wouldn’t know, as he did not communicate what had been done.

I understand that it may not have been possible to complete everything within the agreed timeframe, which is why I offered to extend the service during our first call. However, it is unacceptable for him to claim that the cleaning was "finished" when he did not clean anything other than the kitchen. I later noticed that he broke my vacuum, accidents can happen so it’s not a big deal that he broke it but there was no decency to at least inform me that he had.

The man clearly took advantage of the fact that I was away at work. It’s been a week since I contacted the company regarding my experience. I have called several times, I have left messages and yet no one has tried to contact me other than a message to “call them back” (I did several times, they don’t answer). The man who cleaned is an issue but the company being informed of these issues and doing nothing shows that that they are taking advantage too.

WI explained to them I wanted to have weekly services with them but with a different cleaner as their websites states “I can request a different cleaner without issues” well apparently that is not true as they don’t even bother to communicate back

29 de março de 2025
Opinião espontânea
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Resposta da Absolute Domestics

Hi,
We are truly sorry to hear about your recent experience with our service, and we appreciate the time you took to share such a detailed account. Your feedback is incredibly important to us, and we are genuinely disappointed to learn that we fell short of your expectations.
First and foremost, we sincerely apologise for the lack of communication, the unsatisfactory cleaning service, and the inconvenience caused by the cleaner’s early departure and failure to complete the agreed tasks. What you described is certainly not reflective of the high standards we strive to uphold.
We also understand how frustrating it must have been to not receive timely follow-up from our team after your attempts to reach us. We wish to advise that we have attempted to contact you on multiple occasions regarding your service, and the feedback provided.
While we regret that we couldn’t connect during our multiple attempts to reach you last week, we do want to assure you that we took your feedback very seriously. The cleaner assigned to your service is no longer affiliated with our Agency following a thorough review of the situation.
We absolutely support your right to request a different cleaner, as our website states, and we’re very sorry that this did not happen as smoothly as it should have. We would still love the opportunity to show you the quality and reliability that many of our client’s experience. If you are open to it, we would be happy to arrange a cleaning service with a different, vetted cleaner to regain your trust.
Once again, we deeply regret your experience and thank you for bringing these issues to our attention. We encourage you return our call so we can reinstate your service with a great cleaner.
Best Regards,
Absolute Domestics

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