Absolute Domestics Opiniões 

1886
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Louie and her mum from Absolute Domestics have been cleaning our home now for many months. I’ve found Louie to be very friendly, accommodating, with great communication, always eager to please and do... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Have been using Absolute Domestics for 6 years now and can't rate them highly enough. Jordan our cleaner is fabulous, love coming home to a clean house and she's great with our menagerie of pets. Lo... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Can't seem yo get an appointment where they show up. Waste of time and effort. Use a professional service. This isn't professional in my opinion

A empresa respondeu

Classificada 5 em 5 estrelas

We had a wonderful experience with Ugyen and Sonam. They were professional, friendly, and incredibly thorough with their cleaning. Every detail was taken care of, and the space looked spotless and... Ver mais

A empresa respondeu

Informações sobre a empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 133658152

  1. Serviços ao domicílio

Escrito pela empresa

Absolute Domestics has been helping in Australian homes for over 30 years. We expertly match our clients with our police checked, trained, vetted cleaning contractors.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 69% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(1886)

84 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Less than good service

We hired a cleaner from Absolute Domestic to clean our bathroom and floors once a fortnight. The cleaner attended the property for the initial 2 hour clean and I was specific about the areas I wanted cleaned. The attention to detail was amazing and we were happy to have the same cleaner back on a regular fortnightly basis. On the next visit the attention to detail wasn't the same and was poorly done. There were visible areas of the bathroom that weren't even touched. I had to reclean everything which was frustrating because we had just paid a professional to do this work. I took photos and emailed the area manager who didn't offer a refund or a discounted reclean and just said the cleaner was busy doing other jobs which wasn't true because nothing else had been touched. I advised the area manager I would like a different cleaner going forward. Its been weeks now and they haven't hired a replacement yet keep messaging me saying they're working on it. Don't believe it when it says they will hire a new cleaner quickly and discreetly because that isn't true. It seemed like they did a fantastic job initially to get your business but then do a less than great job going forward.

4 de outubro de 2024
Opinião espontânea
logótipo da Absolute Domestics

Resposta da Absolute Domestics

Dear Cassie,

Thank you for your feedback regarding our cleaning services. I apologise for the inconvenience and dissatisfaction you experienced.

I understand that the initial clean in October met your expectations, and you were pleased with the attention to detail. It is unfortunate that the subsequent clean did not meet those same standards. We sincerely apologise for this.

Regarding your request for a different cleaner, I apologise for the delay in appointing a new one. We understand your frustration and sincerely regret any inconvenience this has caused.

As of November 21st, we have noted your decision to discontinue our services and opt for a different company. We respect your choice, although we are saddened that we could not assist with your domestic cleaning moving forward.

We value your feedback as it helps us improve our services. If you have any further questions or concerns, please do not hesitate to reach out.

Best Regards,
Absolute Domestics

Classificada 5 em 5 estrelas

To date my cleaner is pleasant

To date my cleaner is pleasant, helpful, always on time
accommodating always willing to assist me where required

14 de novembro de 2024
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Resposta da Absolute Domestics

Hi Sue,

Thank you so much for your kind words! We're thrilled to hear that you're happy with the service.
We look forward to continuing to provide you with an excellent service.

Best Regards,
Absolute Domestics

Classificada 5 em 5 estrelas

Great job

Lovely couple. Did a great job. Absolute Domestic were very prompt in sourcing our cleaning couple. Communication between all players was effective. Our cleaning couple confirmed date and time when accepting the job and called again to reconfirm the evening before the clean.
Overall it has been a very successful experience for us. We would highly recommend Absolutely Domestic to anyone looking for a high quality clean of their home.

6 de novembro de 2024
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Resposta da Absolute Domestics

Hi David,

Thank you for your wonderful feedback! We are delighted to hear that you had such a positive experience with Absolute Domestic and our cleaning couple. Ensuring effective communication and quality service is our top priority. We truly appreciate your recommendation and look forward to continuing to provide you with a service in the future.

Best regards,
Absolute Domestics

Classificada 5 em 5 estrelas

I'm glad I found absolute domestic

I'm glad I found absolute domestic. And if I could go back, I would've made this choice long time ago. I felt guilty that I needed help to maintain my house clean. I felt guilty that I was working so much (50/60 hours a week) and I was burning out. Before absolute domestic, my mental health was starting to be affected by all the things I needed to keep up with. I spoiled my family with a top to bottom clean house for the past 15 years,and all at the sudden, I couldn't keep up any more. Then I found absolute domestic and they sent me an angel, Rebecca (Bec). Not only my house is spotless again, but she is now part of my family and my routines. She is so understanding and cares for details. When needed she will do some extra which I highly appreciate. We have great communication and she never failed me. My mental health has improved sooooo much and I'll be forever grateful. Now, I understand that it's not to be ashamed or feel guilty if life gets chaotic, and we need an extra set of hands. Thanks Bec, and thanks to absolute domestic for helping me through this chaotic stage of my life. 💯 reccomend

10 de novembro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

Someone Let the Team Down

I’ve used Absolute Domestics before and they were great however, last time was for an end of lease clean where on the night before the cleaners were scheduled, the booking got cancelled. Although Absolute Domestics office tried to get someone last, no one was available which left us in the lurch. They did eventually arrange for another cleaner for two days later on the Sunday, however, upon speaking with that cleaner, he sounded so dodgy re pricing and sounded like he just wanted to take us for a ride, stating, “You should’ve come to me first” and saying it would take 10 - 12 hrs and kept talking over me.” Thus put us right off so didn’t go ahead with it. The person at the main office (Damian) was lovely though.

Update: Thank you Damian for following up what had occurred. Although it was an End of Lease per se, as the property was not clean when we took on the lease (esp. fans, blinds etc) and this was captured in our initial condition report when we moved in, did not need the oven cleaned (as we didn’t use it and it was new), this is what we were trying to ascertain with the person who contacted us.

I must say, the reason I’d wanted to go with your company was when we moved in, your cleaner Jason was great and when he’d finished earlier than expected, he charged less than expected. We appreciated his honesty. Hopefully next time will be a better experience. Once again, thank you for following up.

1 de novembro de 2024
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Resposta da Absolute Domestics

Hi Lynne,

Thank you for sharing your recent experience with Absolute Domestics. I sincerely apologise for the inconvenience you faced, especially with the last-minute cancellation and the subsequent rescheduling difficulties. It is certainly not the standard of service we strive to provide.

I understand your concerns regarding the quoted pricing from the replacement cleaner. I want to assure you that the estimate given was based on the tasks required for an end-of-lease clean, which typically demands a thorough and detailed approach, often taking several hours to complete to meet the necessary standards. However, given the entirety of the situation and the cleaner's demeanour, we can understand how you may have been made to feel.

We appreciate your feedback and are committed to improving our services to prevent such issues from arising in the future. Should you have any further questions or need assistance, please do not hesitate to reach out to us directly.

Kind regards,
Absolute Domestics

Classificada 5 em 5 estrelas

Best cleaner I’ve ever had

Absolute Domestics sent us Val to clean our house. He is the best cleaner I’ve ever had and I’m amazed at what he can do in 2 hrs. The showers look brand new and he cleaned the kitchen to showroom standard. The loviest guy and so through

9 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

From my first contact

From my first contact, this company kept me fully informed about the progress of my getting a new cleaner. They were courteous and frequent in their communication. The person who eventually came to do my cleaning was extremely efficient and I was most pleased and appreciative of the experience all along the way. Kay

20 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Absolute Domestics

Tirhas Mehari from Absolute Domestics is our cleaner. She is excellent, punctual, friendly and efficient. The agency is always keeps me in the loop with checking in that everything is good and well up to standard.

1 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

They have paired me up with a wonderful…

They have paired me up with a wonderful cleaner who took the time to get to know my pets and work with me to get my house clean. She is very friendly does not judge me and really is an asset to our space. I look forward to every Wednesday.

6 de novembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Well cleaned in a timely manner

Clean on 29/10/2024 - 2 hours with my products and vac cleaner.
The Cleaner did a very good clean and Vac, always considering how I wanted the work done.
She washed the cloths and brushes.
Overall careful and considerate

29 de outubro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Excellent communication. Average clean

Excellent communication and cleaner arranged quickly. The clean was average with the cleaner using one cloth and a light spray cleaner for most of the work. I expected a deeper clean for a spring clean. Front door was left smeared due to a dirty cloth. I had to ask cleaner to do a few things over.

17 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I just wanted to share my positive…

I just wanted to share my positive experience with the cleaner. He did an amazing job! The place looks spotless, and you can tell he paid attention to every detail. I'm very impressed with his work and would definitely recommend him. Great job!

29 de outubro de 2024
Opinião espontânea
Classificada 3 em 5 estrelas

The cleaners aren’t very reliable

The cleaners aren’t very reliable after 1 or 2 cleans they are no longer available. They don’t like short cleans.

12 de outubro de 2024
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Resposta da Absolute Domestics

Hi Terri,

We are sorry to hear that your recent experience with Absolute Domestics has not been as reliable as you expected. We understand how frustrating and inconvenient this must have been for you.

Please be assured, we are dedicated to making this right and finding a consistent cleaner for you. Please reach out to our customer service team at customerservice@absolutedomestics.com.au your earliest convenience so we can discuss this matter further.

Thank you for bringing this to our attention. We look forward to the opportunity to make things right and are committed to resolving this issue promptly.

Best Regards,
Absolute Domestics

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