Accommodation.co.uk Opiniões 823

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Grateful for outstanding service I'm surprised by some negative reviews as my personal experience with Accomodation staff has been positive throughout. Helen (who is no longer with the business) was... Ver mais

Classificada 1 em 5 estrelas

I would completely avoid this agency. My flatmate and I rented a flat for £1,400 per month and within hours of moving in we realised what a mistake it was. We were only given one key, the fr... Ver mais

Classificada 5 em 5 estrelas

1st time landlords, we needed a company who we could trust, listen to our views and opinions on things, be totally transparent with us and give us totally peace of mind, and no hidden extras. Gabr... Ver mais

Classificada 5 em 5 estrelas

The whole process has been so thorough and helpful. Gabriella has been so accommodating throughout, keeping me updated on what was happening at each stage. I’ve spoken with a few people within the tea... Ver mais

Informações sobre a empresa

  1. Agência de arrendamento imobiliário
  2. Agência imobiliária
  3. Empresa gestora de propriedades
  4. Imobiliária
  5. Agentes imobiliários
  6. Avaliador imobiliário

Escrito pela empresa

Next-generation letting agency that combines the best Local Lettings Agents with industry-leading technology. We’re on a mission to change the rental experience for the better. Through supporting our local agents on the ground, giving landlords their valuable time back, and being there for our tenants when they have an issue. At every stage, we’re putting people first. Web only? That’s just not us. So much more than just a ‘.co.uk’ company, we’re able to deliver a personal service across the UK but with the added advantage of also having great technology behind us.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

823 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 65% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Had a really solid experience with…

Had a really solid experience with Accommodation.co.uk from start to finish. Everything was explained clearly, and whenever I messaged or called, someone got back to me quickly. It made the whole process feel a lot less stressful.

They found good tenants faster than I expected and kept me in the loop the whole way through. No hidden costs, no confusing steps — just a smooth, straightforward service. I’d definitely use them again and recommend them to other landlords.

20 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I recently used Accommodation.co.uk and…

I recently used Accommodation.co.uk and was genuinely impressed. The whole process was fast and reliable, and I felt looked after from the very beginning. Communication was quick and clear, which made everything so much easier and took away a lot of the usual stress. Overall, it was a smooth experience and I’d happily use them again.

20 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

5* Service in Manchester

As a landlord based in Manchester, couldn’t recommend enough! They’re fast & reliable! Communication is always clear and they keep me updated without me having to chase. Truly hassle-free service.

5 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Breath of fresh air

As a landlord I've been with the company for a few years. Just been allocated a new property manager, Omer, who is excellent. Answers all my questions prompt and with solutions where appropriate. Wasn't sure I was going to stay with the company but will definitely continue with them now.

17 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

London landlords beware…

I had a very disappointing experience letting a flat in central London. The first tenants were very good with no issues - we had a very good manager Richard who communicated very effectively and was extremely helpful. Things went south after the first 2 years when Richard moved on, the local agent struggled to find tenants and the communication was non-existent with no interim inspections undertaken. The tenants failed to report a leak which led to a repair of thousands of pounds. Even though the agent asked the original tenants to pay for a professional carpet clean when they left (and it looked fine) they failed to ask the same of the next tenants who left the flat in a dirty state and I had to pay £500 for professional cleaning. Missing furniture was also not noted on the check out report. I have continued to receive demands for unpaid council tax and utility bills from when they lived there and the whole experience has been very upsetting. I would never use them again.

30 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Good and responsive agent

Dan was a great agent- from initial inquiry to arranging the viewings there was great communication (responsive and efficient). Great showing of property very informative

11 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Arranged a house viewing

Arranged a house viewing , had a text and email to confirm.. waited at the property for 40 mins , no one turned up.
Rang and emailed the office multiple times. They could be bothered to get back to me .. then I got a email 20 mins after I left saying thank you for attending your viewing . Absolute joke

5 de novembro de 2025
Opinião espontânea
logótipo da Accommodation.co.uk

Resposta da Accommodation.co.uk

Hi Lee,
Thank you for your feedback, and I’m really sorry for the inconvenience and frustration this caused.
I’ve looked into what happened, and the appointment time was updated in our system and you would have recieved this information via email in advance of the appointment.
We’ve now made improvements to the way our system sends updates to ensure this doesn’t happen again.
Once again, I’m very sorry for the experience you had with us.

Classificada 5 em 5 estrelas

best accommodation agency

So pleased with Accommodation.co.uk! Aaron helped us sort our tenancy, was prompt, polite and respectful. Definitely recommend using them, went above and beyond for us! Thank you very much Aaron.

3 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

After choosing a time slot they had…

After choosing a time slot they had provided for viewing , no confirmation email from their side even after the viewing date. I have mailed them back regarding this, no reply. Today morning they have called me back and when I was telling them all this..they literally hang up the call, which I think is not professional at all.

3 de novembro de 2025
Opinião espontânea
logótipo da Accommodation.co.uk

Resposta da Accommodation.co.uk

Hi Akhil,
Thank you for your feedback. We’re very sorry for the inconvenience, there was unfortunately a human error on our end which caused the issue with your viewing. This has now been fully resolved, and we’ve put steps in place to ensure this does not happen again.
If you’re still interested in the property, we would be more than happy to rearrange the viewing.
Once again, we apologise for the inconvenience and thank you for your understanding.
Kind regards,
Aaron

Classificada 5 em 5 estrelas

Chelsea

Chelsea, who is managing the property, is always approachable and eager to help. I can certainly recommend

31 de outubro de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

They need close supervision

I have 2 fully managed lets, but even so this company has to be closely supervised at all times. I've been hugely overcharged for repairs, and they tried to increase the percentage charge after I'd contracted with them only a few months earlier.
In September, one of my properties became available for re-let. I was assured the house would be marketed, and I waited for developments as it's an attractive family home in a nice area with a fair rent. Nothing happened, and the agent contacted me saying there'd been no interest and would I like to reduce the price? I checked all the main marketing websites, and guess what? It hadn't been advertised at all. I pointed this out and the agent corrected it. There were several offers made within just hours. Wouldn't you have thought the agent would think it odd and chase it up herself? The new tenants moved in, and new letting fees were correctly deducted by this firm. But when I checked the invoice, I found I'd also been charged for the cleaning fees which we'd agreed would come out of the previous tenants' deposit!
I've awarded an extra star for the speed and efficiency with which the cleaners were sent in over a weekend, after the delay caused by the marketing debacle.
I'm not saying a flat 'don't use this agency', but you must be prepared to keep a close eye on them.

13 de outubro de 2025
Opinião espontânea
logótipo da Accommodation.co.uk

Resposta da Accommodation.co.uk

Hi Mary,
Thank you for taking the time to share your feedback.
As discussed, I’m glad we’ve now had the opportunity to speak directly and resolve the issues you experienced. Your comments have been extremely helpful, and we genuinely appreciate you bringing these matters to our attention so we can continue improving our service.
Scott

Classificada 5 em 5 estrelas

Lovely team

Lovely team, quick to respond and take your care seriously when a fixture etc is needed. Easy to communicate and stress free processes
Shout out to chelsea :)

18 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I’ve had such a great experience with…

I’ve had such a great experience with my housing manager, Chelsea. She’s always friendly, professional, and quick to respond whenever I have a question or need help. Chelsea goes above and beyond to make sure everything runs smoothly - from maintenance requests to general communication, she’s always on top of it. It’s so refreshing to have someone who genuinely cares about the residents and takes pride in her work.

Thank you Chelsea for making the whole experience so much easier and stress free 👍

5 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Dan Butcher Rocks!

Dan Butcher was incredibly efficient and very professional in finding a tenant for our property. He was easy to work with and did everything he said he would, while being flexible enough to allow us to play our part in choosing our tenant.
We would definitely use Accommodation.co.uk again, and especially Dan.

6 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Helen

Helen, in particular, has been fabulous from the time of viewing to handing me the keys. They're understanding, handy and patient with the way they do business. I strongly recommend them.

29 de setembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Helen was amazing from start to finish

Helen was amazing from start to finish. Professional,efficient and 100%committed to the job in hand
she guided me through the letting process and the tenant and I both found her easy to contact and deal with. I highly recommend .

29 de setembro de 2025
Opinião espontânea

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