Adidas Opiniões 100

Always order here but never again. Received half my order and nothing about the other half. No refund , no email back, no answer. Son left without school shoes over you and I haven’t received the money back to buy a new pair.

ordered a pair of runners for my sons birthday on the 7th of november from adidas ireland was told they would arrive on the 13th .Supprise no shoes now im been told the 20th.Cosidering i ordered from their irish site to deliver in ireland with this wait time is insane ive had stuff arrive quicker from china

Im still waiting for my order and not responde.....

Better option is to just go in person. Seems like there's barely any stock on the website + sizing is just too difficult.

Return function didnt work, didn't issue return label. Chat function didn't work, left waiting 2nd in line for ages.

I bought two pairs of Adidas golf shoes from Sports Direct, both sold with a two year waterproof warranty. After about a year of light use, both started leaking. Sports Direct refused to replace them and sent me to Adidas. Adidas then said their two year warranty only applies to direct purchases and that third party purchases get one year, which was never made clear at point of sale. I went back and forth with both and neither accepted responsibility for what looks like a product defect within the stated warranty period. Very disappointing customer service. I will not buy Adidas again and will switch to brands that honour a two year waterproof warranty regardless of where you buy.

Very poor experience with customer service. Effectively lied to. I bought a pair of runners during the sale. The item was an old model of the runner (ultraboost 19). It said it was in stock when purchasing and I was charged. The delivery date was set at 15th October and it came and went. I used the chat to find out where the item was and I was advised it was back ordered and would be back in stock and assured it would be delivered on Friday 17th October. The tracking still says in progress so I rang this time and the story changed. So they were either lying now or before. Was advised this time that the item was not in stock and waiting for it to be stocked. I asked what the chances of this actually happening were as it was old model. They couldn’t answer that question. They said they would contact the warehouse and email me. That hasn’t happened. Total rubbish service. Have used them lots of time in the past and they have been great. Not this time

I bought my son a pair of trainers last week as a birthday gift. he loved it but i notice that the quality seems a far cry from what it was before.

Whenever you purchase something, Adidas asks for a review in exchange for a 10% discount.

I reviewed two items 3 days ago, and never got my 10% code for a discount. Each day, I contacted their customer service, who was unable to really help by giving me a discount code.

I was signed up to my account and agreed to receive the newsletter previous to this. I also had the order number, the day of sending the reviews, the products and the email with which I reviewed them.

I wanted to buy a bum bag that was supposed to be a bday present and it was time sensitve. Customer service kept telling me to wait from 24-72 hs before solving my issue. I waited the 72 hs.

They did not solve it.
My options: either I don't buy this bday present (which I kinda have promised the person that I would), or I buy only it today (and have to pay for the delivery fee) or wait another day and then have to pay for a speed up delivery (which might be more expensive than my 10% discount!).

Not only that, the chat with customer service keeps sending annoying messages of "are you still here?". If you don't respond, they disconect you from the chat. But the agent can take several minutes to update you. If you are connected to the chat, you cannot change tabs or do anything else BUT be on that tab with the chat, spending an enourmous amount of time each time NOT to get your issue solved.

Boo, Adidas. You've been terrible.

Noget rigtigt høm!
Den nægtede mig adgang. Kan ikke komme ind på appen, den vil have jeg logger ind, når jeg ikke har en konto. Kan ikke få lov til at kigge eller købe et produkt.
Hvilket er træls fordi jeg har et gavekort!
Anbefaler hverken hjemmesiden eller appen.

I bought a pair of Adidas shoes, advertised as "True to Size" so ordered my usual size ,they arrived after over a week, too small. I retruned them, took another week. The return was "Rejected" they are now sending the shoes that are too small back to me, nowhere on the site to lodge a formal complaint and the customer service reps won't provide one. Never again.

Really surprising how poor the customer service is on their site, considering it's such a big brand.

I had a very simple question about signing up for their newsletter, and the agent on chat support kept me waiting for an hour with repeated 'just checking 2-3 more mins, thanks for your patience' etc. messages, before eventually ending the chat on me without helping. They don't even send an email transcript or anything, so an hour wasted with no record you ever reached out.

I was looking to buy a selection of football shirts for a €400 order, and ended up going to Sports Direct instead because of how little confidence I had in this site after speaking with their chat support.

This was just for a simple newsletter question, if you had any actual order issues I imagine it must be a nightmare to deal with them.

I was extremely put off by this, they seem like they don't know anything about their own site and I don't think you'd find much useful help if something goes wrong.

Football boots didn’t turn up after a couple of weeks. Contacted customer services who send me endless messages on WhatsApp and email but none that actually helps to get me my sons football boots. Sent various links and codes to reorder but their website doesn’t function properly. I have now spent many hours trying to resolve this which I could have spent doing other things like playing football with my son……Except he doesn’t have any football boots.

Absolutely terrible customer service. My order was not coming so after 9 days I contacted customer service chat and was assured it was coming straight away. Few days later no update contacted again only to be told my order had was not on the system because of a 'glitch' to which I was told it would be promptly dealt with. No sign again contacted again and was again told the order was not there only to be told I would have to cancel reorder and wait 3 -14 days for my refund. Each operator was deceptive and evasive and not helpful at all. The thing is if I had waited and not made contact about the order the promised was coming it would never have come. Terrible customer service. I genuinely thought it might be a scam sight.. awaiting my refund now. I will never use them again. For such a well-known corporate they customer service is the worst I've ever experienced.

Also was promised I would be contacted by someone in order to express my complaint and nothing!!!

Purchased a pair of Adidas S2G golf shoes online and went with a 10.5 instead of my usual size 10 to allow for extra space. When I tried them on I suspected they might be too small but i thought they might loosen out after a round of golf. They didn't and damaged the nail on my big toe. I returned the shoes to Adidas and they rejected my return with an email headed 'something not quite right' and failed to clarify what that was. The 'something that is not quite right' is their shoe sizing and customer support. Recommend avoiding these shoes and Adidas if you can. Will revert back to Footjoys.

Bought some adidas last year and even though it passed 1 year they are still like new.

Anvendte Adidas app og bestilte et par sneakers. Bestillingen gik igennem, men Adidas og transportfirma snakker ikke sammen så jeg fik aldrig besked fra fragtfirma (post nord). Så forsøgte jeg at anvende ordre nr.. Det kan man ikke hente en pakke på. Mit råd er: Lad vær med at handle via Adidas app - det er dårligt.

I purchased a pair of Predator Elite Fold-Over Tongue Firm Ground Boots through Unisport as a Christmas gift. 5 months later they have disintegrated and I am told 'this is considered normal wear and tear, which is expected with prolonged use'.
These are the moste expensive black boots available with a retail price of €280 and, presumably designed to last less than 5 months.
I intend to ask the courts to adjudicate on whether the design/manufacture/sale of these boots meets the standards required under the Sale of Goods Act given their disintegration after 5 months

I get a Adidas coupon code (from running app), trying to use on the Adidas website on full priced product. Rejected, code not valid. Then I call Adidas and they tell me that I need to wait for the code to activate, up to 24 hours. SO just wasted the coupon code as I already bought the shoes full price. What a crappy customer experience- An no real time codes. Just bad