Bought my usual product only to find the material was of the poorest quality and had no strength. $67 for a useless rubber ring.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not... Ver mais
A empresa respondeu
UPDATE The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing. There was initially an issue regarding the warranty, with Adult Smart telli... Ver mais
A empresa respondeu
I cancelled my order but you guys still shipped it, that shipment has now been confiscated by my country's custom department. Plus you guys do not answer to emails sent to customer care.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!
Informações de contacto
12 Production Avenue, 2217, Kogarah, Austrália
- +612 9533 8803
- info@adultsmart.com.au
- adultsmart.com.au
1,4
Muito mau
226 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Such a huge range of products.
Such a huge range of products.
Order late Monday night, received intestate first thing Wednesday morning.
All discreet. Including Plain packaging and on my statement
3 de julho de 2017
Opinião espontânea
Delivered fast well tracked discretely …
Delivered fast well tracked discretely packaged
3 de julho de 2017
Opinião espontânea
There was initially an issue regarding …
UPDATE
The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing.
There was initially an issue regarding the warranty, with Adult Smart telling me it was covered by a company that knew nothing about it but this was eventualky corrected and everything seems ok now. Parcel delivered to the UK in only 4 days, pretty impressive.
2 de julho de 2017
Resposta da Adultsmart
Policy Violation: Misleading Information
The review from Mrs. R Shaw presents a misleading picture of the experience, primarily due to the rating given. While the review acknowledges that the issue was resolved and notes that our service, including prompt delivery and product quality, was “pretty impressive,” the one-star rating conflicts with the positive feedback in the text. Trustpilot’s guidelines state that reviews should accurately reflect the customer experience to maintain trustworthiness. This discrepancy between the written comments and the rating may mislead potential customers by creating a negative impression despite a largely positive service experience.
Grounds for Removal:
Inaccuracy and Misleading Rating: The core complaint—about the warranty—was resolved, and the reviewer was satisfied with both the resolution and the delivery time. Yet, the one-star rating does not align with the stated satisfaction, thus presenting an inaccurate representation of the customer's experience.
Potential Defamation and Harm to Reputation: Reviews containing misleadingly low ratings that do not correspond with the text can unjustly harm a business’s reputation. In the Defamation Act 2005 (Australia), for example, a company can request removal of defamatory content that unfairly harms its reputation. This rating contradicts the factual experience and could impact customer perception without justification.
Supporting Documentation:
The reviewer’s comment confirms the initial issue was resolved to their satisfaction and highlights positive elements, such as prompt delivery.
Trustpilot’s own guidelines on accuracy require that reviews should reflect the true nature of the customer’s experience.
Request for Review Removal We request that Trustpilot consider removing this review due to its misleading nature, which may negatively impact our business reputation despite resolving the customer’s initial concern. Removing this review would align with Trustpilot’s commitment to fair and accurate representation, fostering a transparent platform for all users.
Fast and private
20 de junho de 2017
Opinião espontânea
verry gooooooood
13 de junho de 2017
Opinião espontânea
5 star all the way.
5 stars all the way.. Knocked on my door bright and early. Very polite. Would recommend for sure.
12 de maio de 2017
Opinião espontânea
I haven't used my new toys yet but very …
I haven't used my new toys yet but very excited to on the weekend...very happy with the range of products you have and the quality is excellent....delivery was descret and didn't take long at all ...will happy to buy again ...and recommend anyone to this site ....cheers guys
12 de maio de 2017
Opinião espontânea
Exceptional!
In stock, fast shipping, free gift - can't be faulted!
5 de maio de 2017
Opinião espontânea
product was junk.
product was junk.. too small to be functional, obviously made for Asian market.
14 de abril de 2017
Opinião espontânea
Resposta da Adultsmart
We offered to replace at discounted price as the size is clearly indicated on the product description page.
Easy shopping and quick delivery.
9 de abril de 2017
Opinião espontânea
got no complaints good customer service
4 de abril de 2017
Opinião espontânea
Very quick delivery Excellent service
4 de abril de 2017
Opinião espontânea
Great company, great service and great products.
Quality products at good prices plus fast shipping.
27 de março de 2017
Opinião espontânea
First time buyer with no hesitation in returning
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet packaging. He could have been delivering shoes. While shoes are pleasing, these products were more so ;). No weird messages etc so security worries of a newbie were unfounded too.
24 de março de 2017
Opinião espontânea
Great Service
Good prices though of course can be better, quick dispatch quick arrival no hassles. Love that sort of shopping
17 de março de 2017
Opinião espontânea
Excellent service in every way
Excellent service in every way, really impressive.
15 de março de 2017
Opinião espontânea
Good service
I received prompt responses from Adultsmart team. I would buy from them again.
4 de março de 2017
Opinião espontânea
Good service
Reasonable prices, good selection, fast service and reasonable shipping.
Thanks, I will come back.
27 de fevereiro de 2017
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.