Adultsmart Opiniões 

226
TrustScore: 1.5 em 5

1,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Bought my usual product only to find the material was of the poorest quality and had no strength. $67 for a useless rubber ring.

Classificada 1 em 5 estrelas

Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

UPDATE The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing. There was initially an issue regarding the warranty, with Adult Smart telli... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I cancelled my order but you guys still shipped it, that shipment has now been confiscated by my country's custom department. Plus you guys do not answer to emails sent to customer care.

A empresa respondeu

Informações sobre a empresa

  1. Sex shop
  2. Loja de roupa erótica
  3. Loja de sex toys

Escrito pela empresa

With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!


Informações de contacto

1,4

Muito mau

TrustScore: 1.5 em 5

226 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,4

Todas as opiniões

(226)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

Blonde

Great product lots of fun delivered very quickly very pleased with the seller and product thanks.

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

You are spot on the product we offer are for fun.

Classificada 5 em 5 estrelas

Very good service

Excellent customer service and very polite

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

Dain it was a pleasure to provide the service.

Classificada 5 em 5 estrelas

Excellent Value for Money & Fast Postage.

Huge range of Products at the lowest prices. Very fast Postage. Thanks.

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

Tx Jason, yes over 11,000 individual lines many with multi options - I think offering the best choice for sex toys in Australia

Classificada 5 em 5 estrelas

Toys

Really great service and product' would definitely use again

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

Excellent Stuart - thank you for such positive feedback.

Classificada 5 em 5 estrelas

They are honest.

After my experience of purchasing articles through Adultsmart, I trust them.

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

Very kind words John, trust is very important.

Classificada 5 em 5 estrelas

ชอบครับ

ผมสั่งซื้อทาง EBay ครั้งแรกก็ประทับใจเลยครับ ส่งไวมาก เชื่อถือได้ โดยรวมผมชอบครับ ขอโทษด้วยนะครับ ผมไม่เก่งภาษาอังกฤษ

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

You English may not be perfect but your message is 100% appreciated as are you for your kind comments.

Classificada 5 em 5 estrelas

Long Sound

Great product description and the customer service over the phone and email was outstanding. Will be coming back to shop there again. Many thanks Adultsmart.

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

Justin we cannot wait for you to come back and as you know our customer care consultants go above and beyond both on phone and online chat.

Classificada 5 em 5 estrelas

Excellent

The service and excellence was beyond belief

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

So glad that we lived up to your expectations Ian.

Classificada 5 em 5 estrelas

great seller

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

Liliyan thanks for the feedback as without customers like you we would not have a business.

Classificada 5 em 5 estrelas

Great product

Great product great price Thankyou

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

Hi jac, glad you enjoyed the product and prices.

Classificada 5 em 5 estrelas

Will buy again.

I purchased a Doc Johnson sleeve. The package arrived within the promised time frame. It was packaged well. And the product is exactly as described. Thanks. Will shop again in the future. Thanks.

14 de novembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

All the best Rahul and we look forward to you visiting us again.

Classificada 5 em 5 estrelas

Brilliant Products, Brilliant Service.

EDIT: added on Dec 26 2016....after purchasing more items in December, and our most recent product was the Big Boss G5, again Anna and her staff were wonderful, item arrived next day (2 weeks before xmas) and we love the product.

Hi everyone, first time using Adultsmart to buy Sex Toys, and wish we had found them years ago, we dealt with other online sex stores, some were good, others not so good, but Adultsmart just made the others look like amateurs, and my relationship with Anna and the team at Adultsmart has been wonderful.

We recently bought a Mischief Inflatable strapless strapon, and a JeJoue Nuo Anal Plug from Adultsmart, and from the moment i placed my orders (2 weeks apart) everything went like clockwork, i got my items within 5 days, all tracked thru Aus Post along the way, and during both sales, i was able to call Anna (the best sales co-ordinator on the planet) to ask her questions about other sex toys that we are keen to purchase, if she was not available, she would call me back, or shoot me an email as soon as she was able to.

The thing i like about Adultsmart is their wonderful customer service, after 5 minutes using our new Mischief toy, the solid plastic section at the base of the shaft snapped in half, so i called Anna, i emailed some photos of it to her, and by the next day, i was offered a brand new Mischief, and since receiving it early last week, and used it several times, we are please to report this one has been perfect, no breakage, so i believe the first one had a manufacturing fault in the plastic.
My JeJoue Nuo remote/app controlled vibrating prostate toy has been a gem, and so far very happy with this toy as well.

We have a policy of not buying cheap junky sex toys because we know that most of them simply don't work, and they are very poorly made, so we only try to invest in the more expensive, top of the line sex toys because we know those ones are going to work properly, and be of very high build quality, and we thoroughly research all sex toys before buying them, and i suggest that everyone out there who intends on buying sex toys to research thoroughly, and leave the cheap rubbish alone.

I read many of the reviews in this website for Adultsmart, and i was very surprised with the attitude of some people towards this store, and some appearing to blame Adultsmart for their poor choice of product purchase, or for their poor customer service, but to me it would appear that some people may need to learn how to select quality sex toys, and learn how to deal with, and communicate with these online stores properly, and i think that a lot of people need to think more seriously about some of the sex toys that they buy, because many of them are junk, and if you want to buy cheap sex toys, they simply won't work, and will always be of very poor quality, and no sex shop should ever be held responsible for anyone buying cheap junk.

Thanks to Anna and everyone at Adultsmart, we will be buying more quality toys soon, just need to decide which ones :)

12 de outubro de 2016
Opinião espontânea
Classificada 5 em 5 estrelas

Product and service

The product was easy to find and no trouble to buy. I am satisfied with it.
My only problem was that I gave an email address when I bought it but a response was sent to the email address that I have registered with PayPal. This caused me some grief when my wife saw the email from Adult Smart!!

11 de outubro de 2016
Opinião espontânea
Classificada 3 em 5 estrelas

Non-working item. Unable to replace. Poor email response

Item failed to function out of box. Contacted seller and spent several days following instructions (links to Youtube videos for different models). Agent accepted return. Confirmed not working. Informed that the colour I had ordered was unavailable and another colour offered. Declined, asked when original colour would be available. No reply. Followed up email. No reply. Followed up live chat. Item no longer stocked, unable to provide original colour, would I like to pay another $20 for the new model? Requested refund. Refunded.
---

Subsequent contact from management has impressed me. They seem genuinely concerned with trying to prevent this sort of problem from happening, again. I received an apology which is sadly all to rare in these situations. No request was made to alter my review, but in light of the conversation and interaction I am adding this addendum and an extra star to my review.

30 de setembro de 2016
Opinião espontânea
logótipo da Adultsmart

Resposta da Adultsmart

I emailed this customer immediately after he left this review. Up until this time I have received no responce. See copy of email below.

Hi Lachlan,


Hope you are having a top day and a good long weekend. Thank you for shopping at adultsmart. I am the sales director for RMV Managemement and I note the review you have left on trust pilot earlier this morning.

I am sorry that the item you received was faulty. It was sent to you new, sealed and direct from our warehouse. We do not produce the sex toys sold but offer replacement or refund for faulty items.

I am more sorry to hear that you were unsatisfied with our service, as customer service is extremely important to us and our customers are valued and appreciated both from a financial, professional and individual perspective. Could you please assist me in letting me know how we could have handled your matter better and what solution would have made your experience with adultsmart better, so that we may improve in the future. I was made aware of your case and of the resolution that was offered and can I let you know my understanding of it. If it is wrong please correct it and once again advise me how you would have liked or how you would like this matter handled better so that it is to your complete satisfaction.

I was informed of your case on Wednesday or Thursday afternoon by Anna. At that time I was told the following -
1. That you purchased a Fun Factory vibrator that was DOA.
2. That you contacted our customer service staff via live chat and they ran you through some trouble-shooting processes
3. After trouble shooting you were requested to return the item for testing and if faulty exchange or refund and return post charges would be refunded to you
4. Item returned on September 20 for Quality Control
5. Item was tested on September 24 by Quality Control staff who confirmed item was faulty
6. It was then discovered that the item you had purchased was discontinued and not available from the distributor. We had no more of that color in stock but had another color. We rang our retail outlets and they also had none in stock.
7. I believe Anna sent a couple of emails that were not replied to (possibly going to spam). As no telephone number has been provided in your customer records we could not call you we awaited your contact.
8. On I believe Thursday (27 September) you contacted our sales team via live chat. Anna informed you of the situation and offered you the same product in a different color, or the new version of that product for an additional $20 (I believe difference in retail price was more than that) or refund.
9. You indicated you only wanted that item in that color.
10. As the item in that color was discontinued and no longer available we refunded you in full for the purchase and reimbursed you for the return post (Refund Issued on September 28).

I understand the frustration in receiving a product that does not work and the angst involved in having to return it. Even more so getting upset when told that the item is discontinued and no more stock is available. We try to make the whole process as seamless and painless as possible. Obviously by the review left on trust pilot we have failed you on this occasion.

Once again please could you help me by letting me know how our process could be improved so that we may deal better with our customers in the future.

Thank you for shopping at adultsmart. If you wish to call me and tell me personally how we may improve our service or of any complaints I can be reached on 02 9533 8803 or Mobile *************.

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