Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
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We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... Ver mais
Absolute scam of a company! Clearly told me in an email that if I gave them 24 hours notice in writing I would be fully refunded for my tour that I eventually could not make, they are now choosing to... Ver mais
A empresa respondeu
Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...
Informações de contacto
Skutuvogur 2, 104, Reykjavík, Islândia
- +3545627000
- info@adventures.is
- adventures.is
2,7
Mau
166 opiniões
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No photos uploaded tour taken 11.2.25
So disappointed, we had photos taken during our northern lights tour on the 11.2.25 and our photos have not been uploaded and there has been no reply from the company. Very upsetting and the lack of response has made it even worse.
11 de fevereiro de 2025
Opinião espontânea
Resposta da Arctic Adventures
Dear Kimberley,
Thank you for your feedback. We are sorry to hear that you were disappointed about not receiving your Northern Lights photos. Our team did respond at the time and confirmed that all images from the February 11th tour were uploaded a few days after the experience.
We truly regret the frustration this caused and hope you still have fond memories of your Northern Lights evening and your visit to Iceland.
Best regards,
Arctic Adventures Team
January is definitely a challenging…
January is definitely a challenging month in Iceland, and since we chose not to drive in the snow, we didn’t rent a car. We’re so glad we picked the 3-day tour for this trip. Our guide, Lili, was amazing. Despite the weather challenges, she stayed patient, kept us calm, and made sure we were safe while driving in the snow. Her driving skills made all the difference when we weren’t used to such conditions.
Lili also had great stories to share and a fantastic music playlist! We were especially impressed by how she managed everything so smoothly, from handling the bad weather to the last minute rearranging of our ice cave experience.
This trip will always be remembered. Thank you, Lili, for going above and beyond!”**
22 de janeiro de 2025
Opinião espontânea
Resposta da Arctic Adventures
Dear Petro,
Thank you so much for sharing your wonderful feedback! January in Iceland can certainly put both travelers and guides to the test, so we’re thrilled to hear that your 3-day adventure felt safe, smooth, and memorable despite the winter challenges.
We truly appreciate you choosing to explore Iceland with us, and we hope your memories from this journey stay with you for a long time. Whenever you are ready for another adventure, we would be delighted to welcome you back!
Best regards,
Arctic Adventures Team
FORGOT TO PICK US UP, DO NOT BOOK
We booked a northern lights tour intentionally on the only day on our trip that would have moderate Aurora activity and no clouds. We waited outside for the 30 min waiting period they ask for us to allow for, then called the company and they said the bus was running 5-10 min later. 30 min later, after we waited 1 hour in the snow and -1 degree weather, we got a call that our bus driver skipped our stop and would not return for us. Ridiculous. NEVER book with this company. It’s not worth the gamble.
26 de janeiro de 2025
Opinião espontânea
Resposta da Arctic Adventures
Dear Anita,
We are genuinely sorry for the inconvenience you experienced and completely understand how disappointing it must have been. This situation was an unfortunate human error, and we did reach out right away to offer either a full refund or an alternative tour for the following night. Our team has since reviewed the pickup procedures to ensure this doesn’t happen again.
We hope you were still able to enjoy your time in Iceland.
Best regards,
Arctic Adventures Team
We booked through get your guide on the…
We booked through get your guide on the 6th December.
We booked the golden circle with the snowmobile and man made ice cave tour.
We obviously paid extra and a premium for this. The snowmobile and ice cave tour section was through Arctic adventures.
The snowmobile was excellent as was the super trucks for driving on the glaciers. This is the reason that I've given 2 stars.
However the ice cave tour didn't go ahead. We weren't advised before hand and only found out when we arrived at the glacier point.
There was no reason given as to why this was cancelled. I'm presuming that they didn't get enough people. The reason given was ludicrous!
I could have booked the same tour with the snowmobile for considerably less than what I paid for the ice-tour. Also they didn't supply what was actually booked!
I've had no communication and a refusal of providing the difference in money back.
Complete rip off!
Well it took them a year to reply
So my response is WELL WHERE'S MY REFUND. Nothing about communication upfront to make an informed decision as to whether we want to go ahead with the tour. Just told tough on the day, miles from anywhere! From a company that takes a year to respond and then lie about it
On that basis- downgraded from 2 to 1 star!
6 de dezembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Traveler,
Thank you for taking the time to share your feedback. We are glad to hear you enjoyed the snowmobiling experience, though we are very sorry that the ice cave portion of your tour did not go ahead as planned. In Iceland, tour changes can occur at short notice due to safety or operational reasons, but in such cases, the unused portion is always refunded. We understand your disappointment and appreciate you bringing this to our attention.
Best regards,
Arctic Adventures Team
Do not book with this company
Do not book with this company - no one to meet us on arrival no refund spoke to rude customer services who did not help one bit and was very rude - drove 2 hours to meet the guide no one arrived to meet us spoken to my bank reported fraud
31 de dezembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Traveler,
We are truly sorry to read about your experience. All our tours depart from confirmed meeting points with guides present, and in cases of any operational changes, guests are always notified in advance. While we can’t verify the details of what happened in this instance, we regret that your experience didn’t reflect the level of service we aim to provide and appreciate you bringing this to our attention.
Best regards,
Arctic Adventures Team
Don't do it
Don't do it. We booked with these people and not only did we get completely jipped on the tour (the cave was hilariously small), our vehicles broke down twice in the snow on our way back and we were freezing for over an hour. To top it all off, our tour driver got pulled over by the police on the way home. Miserable experience. Lastly, their cancellation policy is very strict and confusing. Be sure you read everything you can if you want to back out of a trip because they won't refund you for anything, even partial refund, unless every bit of it is followed clearly. I wouldn't book with them again.
7 de janeiro de 2025
Opinião espontânea
Resposta da Arctic Adventures
Dear Traveler,
Thank you for taking the time to share your experience. We are sorry to hear that you faced some difficulties during the tour. Safety is always our top priority, and our tours operate under strict safety and operational protocols to ensure the well-being of all participants, even in challenging conditions. In cases when unexpected events occur, our operational team is reacting promptly, and all group members are encouraged to contact us for a positive resolution.
We also encourage all guests to review our terms and conditions prior to booking, as they clearly outline our policies regarding cancellations and refunds. Our team is also available 7 days a week to clarify any questions our guests may have.
We appreciate your feedback, which helps us continue to improve our tours and guest experience.
Best regards,
Arctic Adventures Team
The guides don’t cancel, even in terrible conditions
We booked the snowmobiling/ice caving tour out of Husafell at 10am. It is meant to be a 3-4 hour tour, becaude of heavy snow and very cold weather, it was taking a very long time for the snowmobiles to reach the cave becuase they had to break the trail. Then the snowmobiles had to wait at the cave entrance for hours for the glacier vehicle to arrive (it took even longer for that vehicle to break trail). Then the glacier vehicle had to dig out the entrance to the cave. All while the snowmobile passengers waited outside in frigid temperatures.
Dec 28, the 10am tour did not return until 7pm and never reached the cave (5 hours longer than anticipated).
Dec 29, the 10am tour did not return until 5pm (3 hours longer than anticipated). One of the snowmobile passengers was taken away on a stretcher by ambulance due to frostbite. The next day she was on crutches.
It seems obvious to me that a recreational tour should be canceled under these circumstances.
We were scheduled for Dec 30 - after 10+ people at the hotel told us what a horrible experience they had, we were nervous to go.
Bottom line, it might be a nice tour in better weather. It might even be okay if you aren’t the first people in the morning because another group has broken the trail. But, the guides are not going to cancel this tour no matter the conditions, they aren’t going to proactively tell you that the tour might be more than double the expected time and once you start the tour, there is no turning back. You shouldn’t trust the guides to cancel in frigid and snowy weather that risks frostbite, you’ll need to weigh that up for yourself. And, if you decide the conditions are too dangerous within 24 hours of the tour, you’ll aren’t getting a refund.
So, I paid $250 USD and didn’t go. But, at least I got my day back and kept all my toes. More than I can say of the other passengers who weren’t lucky enough to be warned.
30 de dezembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Traveler,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience. Safety is always our top priority, and our professional team continuously monitors weather and trail conditions to make decisions in the best interest of our guests.
We regret that your impression of the tour was affected by the weather at the time. Your comments have been noted as we continuously review and refine our procedures to maintain the highest safety standards and guest experience.
While conditions can be unpredictable, we hope Iceland’s natural wonders still left a lasting impression.
Best regards,
Arctic Adventures Team
Resposta da Arctic Adventures
Dear Anne,
Thank you again for leaving your feedback. We appreciate you taking the time to share your concerns with us. Regarding this issue, we have already responded to your previous feedback and provided a detailed explanation. If you have any further questions or need additional clarification, we encourage you to refer to our earlier reply.
Please do not hesitate to reach out to us directly at info@adventures.is if you have any additional information or wish to discuss the matter further.
Best regards,
Arctic Adventures Team
World class
We did three tours with Arctic Adventures in October of 2024 mainly to view the northern lights but also to view the spectacular sights of Iceland along the coast. The three day tour and two northern lights tours from Reykjavík in the evening. I did as much research as possible and we were lucky enough to see incredible northern lights during our evening tours. But I must say that our guide Martin for the 3-day tour was world class. We travel extensively and are difficult to impress. Martin was a fantastic guide. Informative, funny, personable, caring and punctual. He was also able to give us a perspective on the country and its folklore that could only be given by someone who truly loves the country he calls home.
8 de outubro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Sarah,
Thank you so much for your wonderful review and for joining us on multiple adventures during your time in Iceland! We are thrilled that October treated you to such beautiful Northern Lights, and that your 3-day tour was made even more memorable by our guide’s knowledge and passion. Your kind words truly mean a lot to us.
We appreciate you choosing Arctic Adventures for such a special trip, and we hope these memories stay with you for years to come. It would be our honor to welcome you back for even more adventures in the future.
Best regards,
Arctic Adventures Team
Great 3 day tour with Vjeran
Our group of 12 friends had a private 3 day tour with Vjeran, who was both driver and guide. We had the most amazing trip. Lots of stops to admire waterfalls, geisers, glazer walk, beaches and the amazing landscape in general. We stayed at 3 different hotels all very comfortable. There were lots of stops to ensure our comfort as there was alot of driving. He catered for all our needs and was very knowledgeable on Icelandic history, volcanos and his stories of myths and legends. Also, he kindly changed itinerary when the road was blocked and great as group photographer too. Very memorable trip we all won't forget. Thanks Vjeran
28 de novembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Parveen,
Thank you so much for sharing your review! We are delighted to hear that your 3-day tour with Vjeran was such a positive experience. His expertise and attentiveness clearly enhanced the journey, and we are pleased that the accommodations and planned stops contributed to a comfortable and enjoyable trip.
Thank you choosing Arctic Adventures for your Iceland adventure, and we hope the memories from this trip stay with you for years to come. We would be delighted to welcome you back on another adventure in the future!
Best regards,
Arctic Adventures Team
The northern lights tours are always a…
The northern lights tours are always a gamble, and at such an expensive price (for us Americans at least) it was a tough call to decide to go. The first night we barely got to see much of a faint view, with horrible winds and no pictures. The company let us go out again the next night and we were very pleased to see them much better! Greta should be running this company. She was an incredible tour guide. I probably would not have even been upset if we didnt see the northern lights at all because she was such a delight! My one recommendation for the tour is to DEPART the bus stop at the EXACT time you tell folks to meet. Ours started at 8:30pm, but some people were late and called in to ask our driver to wait so our entire bus had to wait for the late folks. This happened both nights and could have impacted how long we got to see the lights. If theyre even 2 minutes late, they should miss out or reschedule. No waiting around for their poor planning.
1 de dezembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Carlie,
Thank you for sharing your experience and for your thoughtful feedback. We are touched to hear such kind words about our guides! We also appreciate your comments regarding departure times and punctuality. We take all feedback seriously and will continue working to ensure tours run smoothly and efficiently for everyone.
We hope the memories of the Northern Lights stay with you for a long time, and we would be delighted to welcome you back on another Arctic Adventures tours.
Warm regards,
Arctic Adventures Team
Estafa!!
Contratamos la excursión de la cueva de hielo y un completo robo!!
Te llevan a una cueva inundada, llena de gente y ahí esperas 40 minutos a que los otros grupos se echen una foto y cuando consigues pasar por el agua (zapatos y pantalón mojado) tienes 10 segundos para echarte la foto más cara de la historia puesto que hay grupos detrás esperando. La luz del casco que te dan no alumbra nada por lo que te vas tropezando con todas las piedras, la guía se supone que te tiene que explicar algo y es muy poco lo que hablo!! Deberían reembolsar el dinero de esta estafa!
14 de novembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Tamara,
We’re truly sorry to hear that your ice cave experience did not meet your expectations. Ice caves are natural formations that change constantly throughout the season. Our guides always prioritize safety and do their best to share information while managing the environment responsibly. We are sorry this experience fell short, but we hope Iceland’s natural wonders still made an impact and that we can host you again under better circumstances
Best regards,
Arctic Adventures Team
Super guides kinga und Martin nicht zu…
Super guides kinga und Martin nicht zu toppen aber auch Anastasia und Andreas auch wirklich gut. Alle bestrebt dass die Reisenden die Nordlichter auch zu sehen bekommen. Während der Fahrt werden die Nordlichter gejagt und es gibt keinen festen Plan. Bei unsere ersten Tour sind wir bis Finnland gefahren- bei unserer 2.tour stand der Weg bis Schweden auf dem Plan -Warane nicht notwendig…kinga hat einen super Platz gefunden.wir hatten einen sternenklaren Himmel und die Lichter waren uns wohlgesonnen..neben grün konnten wir auch rote Lichter sehen. Es wurde Feuer gemacht und tolle Photos geschossen . Gleichzeitig wurde sehr viel wissen an uns weitergegeben und wieder guides die für ihren Job und Norwegen brennen 🔥. Eine Freude zuzuhören.absolut empfehlenswert
26 de outubro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Angela,
Thank you for taking the time to share your experience! We are delighted to hear that your adventures were enjoyable and that you had the opportunity to witness such amazing sights. Your kind words about the guides and the overall experience are greatly appreciated.
We hope to welcome you back for more adventures!
Best regards,
Arctic Adventures Team
Had the time of my life on this tour
Had the time of my life on this tour! I travelled solo along the south west coast for a week and while there were MANY highlights this one was among the top. Our guide, Vallou (sp?) was THE BEST. He made the tour so speical with his zest for life, knowledge and stories, demonstrations and humor. The tour itself was a gem but Vallou made it even more special. Highly reccomend!
29 de outubro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Elizabeth,
Thank you for your wonderful review! We’re delighted to hear that your tour with us tour was such a highlight of your trip, and that guide's energy, knowledge, and humor made it even more special. It is fantastic to know the tour left such a memorable impression on your solo adventure.
We would love to welcome you back for more Arctic Adventures!
Best regards,
Arctic Adventures Team
Incredible Iceland
Our Iceland tour was absolutely incredible. We could not have been happier with the itinerary. Some of the hotels used away from towns were in absolutely stunning locations. The time spent in each location also suited both my husband and myself. There was a bit of confusion over our last day (booked for snow mobiling when itinerary said Landmannalaugar Tour), but that got sorted out. Our driver/guide left us at our bus stop at the beginning of the tour after denying we were supposed to join his bus which caused a little stress, but returned within 20 minutes apologising and off we went. We do believe that he was a bus driver struggling to be a guide and not particularly happy about it, but he did a good job keeping us all on track.
25 de setembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Traveler,
Thank you so much for your thoughtful feedback! We are thrilled to hear that your Iceland tour was incredible and that the itinerary, as well as the stunning locations of the hotels, suited both you and your husband so well.
We apologize for any confusion on your last day regarding the snowmobiling and Landmannalaugar tours, but we're glad to hear that it was resolved. We also appreciate your understanding regarding the initial mix-up with the driver and are happy that the rest of the trip went smoothly.
If you would like to discuss any future bookings or if there's anything else we can assist you with, please don’t hesitate to reach out to us directly at info@adventures.is. We’d love the opportunity to welcome you back to Iceland!
Best regards,
The Arctic Adventures Team
False advertisement at its best
False advertisement at its best. DO NOT BOOK
They sell a tour for "Crystal" ice cave, which according to their own partner tour guides has drowned already some years ago. There are some smaller ice caves in the area which the guides can only take you according to the weather conditions.
All the description in their tours are for the Crystal ice cave and the other caves are nothing like that. It is also mentioned in their itinerary that you can take tour own sweet time inside the cave, which is a BIG lie. For us, the tour operator took us at the entrance, we stood there not more than 2 minutes for a picture and then returned back. There were other caves in the area that we could have visited, but they decided that it's enough to take someone to the entrance of a cave to call it a cave tour.
Biggest waste of money for the steep price they charge for it! Definitely not worth a single cent. Ruined our day and much of time that we could have done other things around.
4 de outubro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Vandesh,
We appreciate you taking the time to share your feedback regarding your Crystal Ice Cave tour. We are genuinely sorry for the disappointment and frustration you encountered, and we value the opportunity to address your concerns, as the experience you described does not align with the high standards we aim to deliver to our guests.
At Arctic Adventures, the safety and satisfaction of our customers are of utmost importance to us. While we strive to create a consistent and enjoyable experience for everyone, it is essential to acknowledge that ice cave tours are influenced by the unpredictable nature of the environment. The ice caves within the Vatnajökull glacier, including the renowned Crystal Ice Cave, are dynamic and can change significantly from year to year due to weather and environmental factors. Unfortunately, the Crystal Ice Cave is no longer accessible in its original state, which is why we collaborate with our partners to offer alternative caves that are equally stunning and safe for exploration, depending on the current conditions.
We regret any confusion caused by the descriptions on our website or in our tour materials. Our goal is to provide accurate and clear information, and we take your feedback seriously as we work to enhance the clarity of our descriptions to better manage expectations.
Additionally, we understand your concern about feeling rushed during your time in the cave. The duration of visits can vary based on several factors, including weather conditions, safety considerations, and group dynamics. We recognize the importance of allowing guests sufficient time to fully appreciate the experience, and we will communicate your feedback to our tour operator to ensure that this aspect is addressed appropriately.
If you have any further details to share about your experience or additional concerns you would like us to address, please feel free to reach out to us directly at info@adventures.is. We are committed to continuously improving our services and ensuring that all our guests have memorable and enjoyable experiences.
Once again, we apologize for any inconvenience you faced, and we hope the rest of your trip to Iceland was a positive experience. We genuinely appreciate your feedback and look forward to the opportunity to provide you with an improved experience in the future.
Best regards,
The Arctic Adventures Team
Solheimarjokull Glacier Hiking Tour - Danielle was good
Danielle was a fantastic guide at the Silheimarjokull Glacier Guide tour. She was such a informative guide, and everybody fell comfortable.
2 de setembro de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Rikke,
Thank you for sharing your feedback! We’re thrilled to hear that your Glacier Hiking Tour was both informative and enjoyable. We are so glad you had a great experience with Danielle, and we look forward to sharing more Icelandic adventures with you on your next visit!
Best regards,
Arctic Adventures Team
Salvi
Salvi - the funniest, most entertaining and jolly tour guide, his laugh made the trip memorable!!
26 de julho de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Yashita,
Thank you so much for your wonderful review! We hope the memories from your adventure in Iceland stay with you, and we would be honored to welcome you back on another tour!
Best regards,
Arctic Adventures Team
Heartless operations, doesn't care about customer
Completely heartless, 'assembly line' operation designed to maximize tourist throughput and that doesn't care about the customer. I had booked a Silfra snorkeling tour for me and my parents. The tour was supposed to start at 12:30 (with a recommendation to arrive 15 min early). We arrived at 12:35 because the parking lot we were directed to was not the actual meetup location. We were denied joining the tour for being late (even thought the whole group was still there), without any attempt to help us in any way, either by the guides or the 'customer service' person on the phone. No reschedule, no refund, no credit for another tour - not a shred of trying to be helpful. It felt like talking to robots. I have never seen this level of cold treatment of customers. Perhaps Iceland's tourist industry is a bubble - it grew too much too quickly.
1 de julho de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Alexei,
Thank you for your feedback about the Silfra snorkeling tour. We are truly sorry for the inconvenience you faced and understand your frustration.
We apologize for any confusion regarding the meeting location. While the P5 parking lot is for parking, the actual meeting point is 400 meters away, as indicated in your voucher and on our website. This information was provided in advance to every customer booked for the tour highlighting that it is crucial for ensuring timely arrival at the correct location.
Our policies, which you agreed to upon booking, emphasize the importance of being on time at the correct meeting point. The guides have a limited window to prepare the group and equipment, making punctuality essential. Unfortunately, arriving late means missing out on the tour as the group must adhere to a strict schedule.
Regarding your refund request, our cancellation policy does not allow for refunds or reschedules in cases of late arrival. The funds cover costs that are incurred regardless of individual participation. While we regret the disappointment, our policies are in place to ensure a smooth operation for all guests.
We will use your feedback to improve our meeting location information to avoid any confusion or misunderstanding in the future. Additionally, we will discuss the possibility of enhancing our communication with the customer care team manager. We appreciate your understanding of the necessity of adhering to these policies.
For any further questions or concerns, feel free to reach out to us at info@adventures.is.
Best regards,
Arctic Adventures team
This tour and Gunn are AMAZING!
This was an absolutely unbelievable experience made 100 times better by our incredible guide Gunn. She truly went above and beyond to show us everything we could’ve asked for and more (PUFFINS!) She was so knowledgeable, hilarious and accommodating. Can’t thank her enough! I will be recommending this tour and Gunn to anyone who wants to see and experience Iceland! Without this tour, I am positive I wouldn’t have seen half as much! THANK YOU for this 11 out of 10 trip!
-Shannon
25 de junho de 2024
Opinião espontânea
Resposta da Arctic Adventures
Dear Shannon,
Thank you so much for taking the time to leave such a wonderful review on Trust Pilot! We are thrilled to hear that you had an absolutely unbelievable experience on our tour and that Gunn made it even more special. It’s fantastic to know that her knowledge, humor, and accommodating nature contributed to your enjoyment and allowed you to see and experience so much of Iceland.
Your feedback is incredibly motivating for us and will undoubtedly inspire our team to continue providing exceptional experiences for our guests. We truly appreciate your kind words and your recommendation of both the tour and Gunn to others.
We would be absolutely delighted to welcome you back on another adventure in the future. Whenever you decide to return to Iceland, please feel free to reach out to us at info@adventures.is. We will do our best to accommodate your requests and ensure you have another memorable journey with us.
Once again, thank you for your amazing review and for choosing to explore Iceland with us. We look forward to the opportunity to serve you again in the future!
Best regards,
Arctic Adventures team
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