Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
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Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
A empresa respondeu
We have done 2 tours and can't recommend them enough. Northern lights our guide was brilliant, knew his stuff providing plenty of info and made an extremely cold night where you just have to wait arou... Ver mais
Absolute scam of a company! Clearly told me in an email that if I gave them 24 hours notice in writing I would be fully refunded for my tour that I eventually could not make, they are now choosing to... Ver mais
A empresa respondeu
Booked several tours in February 2020. Cancelled in April. Still waiting for full refunds. Parent company now says they won't refund until at least April 2021, but I'm guessing they will just extend... Ver mais
A empresa respondeu
Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...
Skutuvogur 2, 104, Reykjavík, Islândia
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Great trip on the glacier. Our guide, Gaia, was really informative, very attentive to safety, and made sure we had lots of fun.

Resposta da Arctic Adventures
He was an excellent guide, we liked him very much

Resposta da Arctic Adventures
Great guide, lots of local knowledge and kept us away from the larger coach tours. Visited lots of small local eaters.

Resposta da Arctic Adventures
Fantastic trip to the south coast and a hike to the Solheimajokull glacier. We were promptly picked up by driver and guide Linus who was very friendly and gave us lots of information on the areas we were visiting. There was plenty of time at each stop to have a look and explore. He also made sure we got back to Reykjavik in time for our dinner reservations. On the glacier we had Gaia as our guide. She was friendly and clearly enthusiastic about her job and very safety conscious. She also made the trip fun (we tried pure glacier water straight from the glacier and got a little mud from the Eyafjallajokull ash to try out on our skin) and she also gave us information on the glacier, geology and environmental impact. The hike itself was really enjoyable, we spent around an hour hiking on the ice, it was easy and the crampons were not difficult to walk in. All in all we had a fantastic day trip and would definitely book with Arctic Adventures again.

Resposta da Arctic Adventures
I had the most amazing time/tour with Arctic Adventures driving around the ring road of Iceland (April 2022). Our tour guide Thorolfur also made the trip - he was hugely knowledgeable and very easygoing - which made the entire 8-day trip really enjoyable. I would highly recommend doing the ring road tour instead of the golden circle route as there is so much more to see in Iceland than just the tourist highlights near Rekjavik. My only constructive feedback is that some of the days could have been arranged differently, for instance going to a hot spring in the evening and relaxing there for a while instead of going there for an hour in the morning and then continuing on with daily activities. Also, more communication as to if a day's agenda has changed from the original itinerary plan - some people on my tour got a bit ratty when we didn't end up staying where the tour said we would be. I wasn't too bothered by this to be honest, and genuinely had a 10/10 experience, would highly recommend this company for the ultimate Icelandic experience.

Resposta da Arctic Adventures
Had a real fun time going up the glacier and into an icecave, led by a friendly and pretty guide Jana. I would go back for a longer hike if available. Everyone should try it at least once!

Resposta da Arctic Adventures
Last monday we do a tour with Gaya. Sie made the tour for us very nice. The glacier was great. We love it and send a big thank you.

Resposta da Arctic Adventures
Was on the Katla ice cave trip. It was an absolutely amazing experience. I could not stop smiling while we were at the glacier(which ended up being more interesting than the ice cave). Our guides did a good job making sure we got a nice trip. Will recommend this trip.

Resposta da Arctic Adventures
Had an amazing tour in Iceland with this company and its friendly staff. We booked the Glaciers & Waterfalls Tour which I cannot recommend enough. The staff could not help us enough and the trip was very well organized and professional.

Resposta da Arctic Adventures
There is no ice cave tour in the 3D South Coast and Golden Circle Tour. When I search for ice cave before my booking, this 3Day tour appears in the list and ice cave was listed in the itinerary. But when I'm on the tour, the guide said there is no ice cave visit. This is purely misleading and mis-representation. I booked this tour because of the ice cave but ended up with no visit to the ice cave at all. Very disappointed. My advice to others is pls clarify before booking.

Resposta da Arctic Adventures
We initially booked the snowmobiling tour however we were upgraded to the snowmobiling and golden circle. We really enjoyed this tour, it was a full on day but the popular sights of the golden circle were worth seeing. The snowmobiling on the glacier however was truly an unforgettable experience, something we both really really enjoyed. We spent a good hour or so riding across the snowy terrain following the guides seeing sights we wouldn’t have seen otherwise. We also got to witness the sunset (early in Iceland for January) this experience was a highlight of our trip! The team at Arctic adventures were super friendly and helpful.

Resposta da Arctic Adventures
This was an incredible holiday with Thor (our guide) expertly driving us around all the main sites and areas of natural beauty... we even got a fab surprise visit at the end of the tour and plenty of history too. I was in a group of seven, which seemed ideal, especially as our bus could carry 20! All of the hotels were very good to great, and we had plenty of time in each of the locations to see what we needed to see.
The only minor issue I had, and this is only relevant to those travelling in winter/early spring, was that in a handful of locations, we were asked to walk on icy pathways without suitable winter walking equipment. However, everything else about this holiday was as good as it could have been.

Resposta da Arctic Adventures
We typically like to explore new countries on our own but with limited time, and so much to see, we opted for an Arctic Adventure 3-day tour of Iceland. The trip was perfect from start to finish. Easy pickup to start the tour - comfortable bus and the most amazing tour guide Francois! It was well planned out and every day was perfect. There were 18 of us on the bus and 9 of us became friends over the short 3-day period. While Iceland itself is an amazingly beautiful place, Francois made it extra special. Highly recommend!

Resposta da Arctic Adventures
Me an partner did two glacier hikes. one with cave at Skatfell and the other just a hike at Sólheimajökull.
Both guides were real nice, specially the one in Sólheimajökull (an Italian lady). Though I recommend more the Skatfell with cave, just because of the cave and the landscape.
On the second one I hired boots for about £5 and was the best decision, my feet were warm and dry. My normal waterproof ice boots would not have kept my feet dry and warm in the cave where you have to walk through a little stream.
Nice group size, it is an easy hike

Resposta da Arctic Adventures
The tour was excellent and one of a kind experienced. We would like to commend the knowledge and experienced of our lady tour Driver name Byorg as I remember.... her way of handling the tour from safety, keeping the whole group alive all the time, abble to answer all questions about the tour is a very plus factor, she is definitely a preciously high valuable gem of the tour company. Keep up the excellent job guys....highly recommended!!!! two thumbs ups

Resposta da Arctic Adventures
Cancelled my trip snorkeling silfra one minute before pick up time....request refund...still no refund nearly one month later and won't respond to emails. So disappointed the tour was cancelled n now won't even return what is mine

Resposta da Arctic Adventures
We went to Iceland in January and decided to go on the snowmobile with Arctic Adventures. It was a lifetime experience. Worth every penny. Booking the adventure online was very easy. We were picked up from the hotel early on the morning by our guide in a Monster Bus :D (it was very cool!) It toked about 2 hours to get to the glacier with one stop in a camp. When we got to the glacier we were supplied with all gear and our guide explained how to use the snowmobile. Because we went in January the weather conditions were quite rough we were advised to go in the column and not wonder off the route. Our guide toked very good care of us and was checking on everyone so we were safe. When we reached our destination we left the snowmobiles and went to explore the ice cave. Again beautifully experience. I would definitely do it again without hesitation. Big thanks to the Arctic Adventures for organising it!

Resposta da Arctic Adventures
The hike was one of the greatest experiences of my life and the views were like nothing else in the world. It was an afternoon hike in the winter so the sun hit its peak right as we got to the top of the glacier and the main character hero moment was priceless. The guide showed us how to climb ice walls at 90 degrees using special climbing ice axes. The guide was amazing; he clearly knew the glacier incredibly well and was very helpful and informative as we hiked the glacier. Definitely dress warmly for winter hiking. I rented boots which was a great choice because of the amount of snow.

Resposta da Arctic Adventures
Despite going on this adventure myself, I absolutely had a blast with Arctic Adventures! This is a once in a lifetime opportunity to go snowmobiling on a glacier and see the most beautiful ice cave!! Told everyone that I met up with later to definitely check out Arctic Adventures...already want to plan a trip back and definitely going to look into their other excursions!

Resposta da Arctic Adventures
We had a great trip to south coast via arctic adventures.

Resposta da Arctic Adventures
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