Absolute garbage for customer service. The tour guide dismissed us and said to contact customer service who was also less than helpful. No refunds. PERIOD. $16160 ISK gone. 🖕🏼
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Informações sobre a empresa
Escrito pela empresa
Arctic Adventures is an adventure tour operator based in Iceland offering various activity tours around Iceland. Established in 1983, we specialize in hiking, rafting, snorkeling, snowmobiling and much more. We are a local Icelandic tour operator and o...
Informações de contacto
Skutuvogur 2, 104, Reykjavík, Islândia
- +3545627000
- info@adventures.is
- adventures.is
2,7
Mau
166 opiniões
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No refunds yet!
Having booked 3 trips for our now cancelled trip to Iceland for May, this Company still has not refunded my money. All I receive are generic emails informing me that they are busy and my refund will eventually get to me, but I do not trust them to repay what they owe me.
They now tell me that all refunds have been suspended until the Icelandic Government have worked out a way to support local travel agencies! Anyone contemplating visiting Iceland in the future, should be wary of using this company for undertaking any trips.
18 de junho de 2020
Opinião espontânea
Resposta da Arctic Adventures
Dear Diana Beaupre,
Thank you for reaching out to us. We understand your frustration. These unprecedented and trying times have affected every single business and individual in many ways. We want to extend our sincerest apologies. All the refunds are processed already. We kindly ask you to reach out to us at info@adventures.is if you still have unanswered questions. Thank you so much for your patience. Once again, please accept our apologies for any inconvenience caused.
All the best,
Team Arctic Adventures
I will not recommend this company
My friends and I, made the BIGGEST mistake, when we booked our snowmobile tour with this company. Our tour was the 31st of December 2019, and we arranged our pick-up at 10:45 and got told that the pickup could be delayed 30 mins. At 11:20 we still hadn't heard anything from Artic Adventures, so we had to make the receptionist at Bus Hostel Reykjavik call them. After this, we got picked up at around 11:45, one hour later than the arranged time.
In addition, it was not until the receptionist called, that we heard our tour was cancelled. This ruined our day (New Year’s Eve), since Artic Adventures gave us no time to rearrange our plans for the few hours of daylight. This resulted in the opportunity to take the ATV tour instead (our tourguide said it cost 20.000 ISK per person), which we did not want, but since we had no time to reschedule, this was the only opportunity. This ruined both our plans and mood on New Year's Eve. Until this day, we are still trying to get our money back, since the company owe us approximately 36.040 ISK, because now they charge 30.000 ISK per person for our ATV tour. We’ve tried everything to get our money back, but we just got the same answers - that we already received our refund. The service that this company provides, are unacceptable and we will definitely not recommend this company to anyone!
16 de fevereiro de 2020
Opinião espontânea
Resposta da Arctic Adventures
Dear Kamilla,
We sincerely apologize for the negative experience you had with Arctic Adventures during your snowmobile tour on December 31st, 2019. It deeply troubles us to hear about the inconveniences and frustrations you encountered, especially on such a significant day like New Year's Eve.
First and foremost, we apologize for the delay in the pick-up and the lack of communication regarding the cancellation of your tour. We understand the disappointment and frustration this must have caused, particularly when it disrupted your plans for the day. This falls short of the high standards we strive to uphold, and for that, we are truly sorry.
Regarding the alternative ATV tour offered to you, we regret that it did not meet your expectations and further added to your disappointment. It's important to us that our guests have a memorable and enjoyable experience, and we apologize for any inconvenience caused by this unexpected change in plans.
We understand your frustration with the refund process and the discrepancy in the amount owed to you. Please know that we take matters of financial transactions seriously, and we are committed to resolving this issue promptly.
Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. Rest assured that we are taking proactive measures to address the issues raised and prevent similar incidents from occurring in the future.
Once again, we apologize for the disappointment and inconvenience you experienced during your tour with us. If you have any further questions or concerns, please do not hesitate to contact us at info@adventures.is. We are here to assist you in any way we can and hope to have the opportunity to restore your faith in our services.
Thank you for your understanding and patience.
Best regards,
Arctic Adventures team
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