IGP Middle East Opiniões 

I am tired of repeatedly following up and calling to check on the delivery status of an order I placed last week.

The order was intended for a colleague in London, whose last day in the office was Friday. When I placed the order, the website indicated that delivery would take place on Friday, September 18, 2026. However, as of Monday morning, the delivery has still not been completed, and the recipient has already left the office.

This is completely unacceptable. To make matters worse, both the WhatsApp and phone support channels have been unresponsive.

For an order worth over $100, placing trust in a platform like yours has proven to be a significant risk, and I will certainly not be using IGP again.

I would also suggest removing the "Fastest Way to Reach Us" claim from your Contact Us page. From Friday afternoon until Monday morning, my WhatsApp messages were simply left on read, with no response whatsoever.

The delayed delivery is frustrating enough, but the complete lack of communication and customer support throughout the process has made the experience even worse.

Extremely disappointing experience. Poor service, poor communication, and virtually nonexistent customer support. I expected far better and would not recommend IGP based on this experience.

Avoid IGP! ⚠️ Ordered a bouquet on the 28th, but it shows “delivered” even though I never received it. I’ve tried calling, emailing, and messaging customer care, but no one is responding or helping. Very disappointing and feels like a scam. Don’t order from this app!

The worst delivery partners have been fraudulently taking my money, never delivering the order, and marking it as delivered. I’ve been explaining this to the company for the past two days, but I’ve never received a response. I don’t know how many different agents I’ve spoken to, but none of them have been able to help. There’s no refund, no redelivery, and I’m so angry. This is the worst service I’ve ever had.

Such a bad experience they never give delivery on mentioned date and the stuff is bad quality. MY SISTER SEND RAKHI from india and one is broken. No value for money.
Pls dont trust pics what they show is not coming...the packaging is bad...chocolte is fully become smashed.. prices are high and sending low quality stuff.

Not a trustworthy company
No one cares about customer queries or concerns no proper response
Very bad service zero customer support 😒 wasted my time and money

I order cake and rakhi I paid money also but I didnot receive my order. Fraud doing cheater

Amazing service and delicious cake. Lots of options of cakes and flowers and affordable prices

⚠️ Extremely Disappointing Experience with IGP – Please Be Careful Before Ordering

My experience with IGP has been extremely disappointing and frustrating.

I ordered a gift through IGP with the expectation that the exact product shown and selected by me would be delivered. However, the actual experience was completely different. The product I received/delivery I expected did not match what I had ordered, which created a very embarrassing situation because this was a gift that I had sent to someone.

What is even more disappointing is the way the complaint was handled. Instead of providing a proper solution, I was repeatedly given apologies and standard copy-paste responses. The issue was not actually resolved. After spending days following up, I still had no proper replacement, refund, or meaningful compensation.

The most frustrating part is that when the product itself is missing/wrong, offering a small percentage of the total order value as “compensation” is not a genuine resolution. I am not asking for a favour or an apology — I am asking for the product I actually paid for, a proper replacement, or a fair refund for the missing/wrong item.

Customer support also became extremely difficult to deal with. Representatives said that the issue would be escalated to the concerned/higher authority, but I was left waiting without any concrete update or resolution. This gives the impression that once the payment is received, resolving the customer's actual problem is no longer treated with the same priority.

A gifting platform deals with people's emotions and special occasions. When you order a gift, you trust the company to deliver the right product at the right time. A wrong or missing product can completely ruin the occasion, and a simple “sorry for the inconvenience” cannot undo that.

I would strongly recommend that IGP take such complaints seriously and improve its customer-support and resolution process. Customers deserve transparency, accountability, proper replacement/refund options, and timely communication — not repeated apologies and then silence.

I am sharing this review so that other customers are aware of my experience and can make an informed decision before placing an order.

IGP — apologies are not a solution. Please provide an actual resolution.

I friend like the product this was surprise thank you

The flowers were fresh and beautifully arranged and the cake was delicious and fresh, everything arrived on the time and looked exactly as expected,highly recommended..

I ordered a birthday cake and flowers, paid in full on the app, and the money was deducted. Because of a glitch on IGP's backend, the system showed it as COD. Instead of handling it professionally, a call center rep named Prakash assumed I was trying to scam them. He literally instructed the rider not to deliver the birthday cake and flowers to me right when we were expecting to cut the cake! Even after I showed the rider the digital proof of payment, they refused to believe me. After a humiliating back-and-forth, the rider finally refused to deliver. He later csme back to hand it over because I refused to back down, but the entire birthday surprise was completely ruined. All these were happening at my door in the middle of the night. Terrible technical systems, zero customer trust, and shockingly disrespectful staff. This was my absolute last order with IGP. Never again.

Order No. - 18967954

They have a variety of products, service is not the best but they do their job

I had a wonderful experience with IGP Dubai Flower Shop. The flowers were fresh, beautifully arranged, and exactly as shown on the website. Their customer service was responsive and professional, making the entire ordering process smooth and hassle-free. I highly recommend IGP for anyone looking for high-quality flowers and reliable delivery in Dubai. I'll definitely order from them again!

Order 18873772
Incorrect order sent (Rahki of low value and not what I ordered) I have tried contacting the company via what’s app chat, email and web form no response. Poor customer service please avoid at all cost.

I had a very disappointing experience with IGP. I ordered a Father's Day gift for my father, but they delivered the wrong product, completely ruining the occasion. Father's Day is a special event, and because of their mistake, my father did not receive the gift I had carefully chosen for him.
To make matters worse, despite raising the issue with their customer support, IGP has still not refunded my money. The lack of accountability and poor customer service has been extremely frustrating.
I expected much better from a company that specializes in gift deliveries. Delivering the wrong product and then failing to process a refund is unacceptable. I would not recommend IGP to anyone looking for reliable service, especially for important occasions.

⚠️ SCAM ALERT – IGP (Gift Delivery Service) ⚠️
Dear All, please be warned about IGP’s extremely unreliable service. I placed an order on 25th June for a guaranteed delivery on 1st July — a date that clearly mattered for a special occasion. Not only did they fail to deliver on time, but on 2nd July they had the audacity to simply cancel the order and offer a refund, with zero accountability.
This is completely unprofessional conduct. IGP takes your money, makes delivery promises they cannot keep, and when they fail, they quietly cancel instead of making it right. No last-minute effort, no escalation, no compensation for the ruined occasion.
DO NOT trust IGP for any time-sensitive or occasion-based gift deliveries. Totally NOT recommended. 🚫

Avoid this company! I ordered a birthday arrangement for my best friend, and the bouquet delivered was pathetic and under-filled. It was deeply embarrassing.
When I complained with photographic proof, they promised to check with quality control and then completely ignored me for 13 days. I had to chase them down myself, only to receive a generic rejection email claiming the flowers were correct. Their QC team is completely blind.
To insult me further, they offered a 15% voucher. Why would I spend more money with a scam company that refuses to fix an obvious mistake? Save your money. I am discouraging everyone I know from ever using them.
Update : The company has publicly stated they “sent a resolution.” This is misleading. The email they sent contained no resolution whatsoever. It simply repeated that they believe the bouquet matched their website, refused to take any further action, and said they would pass my feedback to another team. No refund, no replacement, no acknowledgment of the obvious difference between the advertised arrangement and what was delivered.

Flowers were not delivered! Had to contact them several times. Promised that they would deliver and still nothing. Would not recommend

I placed a birthday gift comprising of gift and bouquet and they delivered only partially. despite constant followups, they never delivered nor refunded the money. worst delivery service and cant rely on this. order# 18622690