One of the zips lost its track because a small piece of thread was sticking out while I was closing it. I tried fixing it on my own but the zip tracks wouldn't close. Took it to a cobbler and... Ver mais
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I am unable to track my order that was placed 2 weeks ago as the site is unable to open. I ordered through apple cash and there is no way to dispute or get a refund. When I try to contact there is no... Ver mais
A empresa respondeu
I've just placed my order for the Aerless™ Vacuum Kit 2 pack from the UK. After a good deal of research, I chose this product as felt reassured that it has a Rechargeable air pump, Waterproof anti-ri... Ver mais
A empresa respondeu
I can only speak for the customer service and communication. (Backstory:bought this for a trip in a month, knew i was moving so thought id buy this ahead of both. Because it took longer than expected,... Ver mais
A empresa respondeu
Sem histórico recente de solicitação de opiniões
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Respondeu a 44% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great product; Excellent Customer Service!
I bought Aerless travel bags for my adult children as Xmas presents -- they've used them multiple times and they have worked great. As a result, I bought them for my husband and I as well -- we had a snafu with the order and their customer support team helped quickly and fully resolved the issue. This is a great product and a good company to work with.

Resposta da Aerless
I dland
The bags were excellent for my trip to Iceland. My big puffer coat and base layers compressed impressively enough that I could put them in my backpack for easy access.
There was a delay in receiving the bags but they arrived just in time for my trip.

Resposta da Aerless
Returns frustrating
I ordered some vacuum packs, which I need to return as I ordered something similar from another company which arrived earlier and in time for a trip. It took me 10 to 12 tries to return the air packs to Aerless. I eventually did get a credit but had to continually ask for a return label to return the merchandise. I would never do business with this company again. It was too frustrating.
I placed the order Feb 9, 2026. Finally resolved.April 14,2026 after much correspondence.
The response is you appreciate the response- I'm just curious what changes you will be making for the return process.

Resposta da Aerless
Good customer service and nice quality…
Good customer service and nice quality product. The 4 pack of bags arrived but unfortunately someone at the delivery depot had ripped it all open and a bag had been lost. Customer service sent a replacement straight away with no hassle.
Since then both myself and my wife have used the bags. They're great for making the most of hand luggage space, and I'm using them while on a diving holiday where space for clothes is at a premium compared to all the equipment I need to take.
The bags themselves are nice and tough so can be packed with all the hardware with no worries about them ripping.
I'm not as convinced about the electric pump, it doesn't get as much air out of the bags as a hand pump, but it's really small and neat, and the bags aren't as solid if they still have a little air in them so can be moulded a bit easier if needed.
Remember, just because you've made everything smaller doesn't mean it's lighter!! That's my problem though, and probably obvious to everyone else!

Resposta da Aerless
Very cheap made
Very cheap made, when asked for a refund they refused and I needed to beg them to accept my return. I ship it back in February and I haven't received my refund

Resposta da Aerless
Loved the product
Product as described and super easy to use. After sales also great with super good responsiveness and easy to deal with

Resposta da Aerless
Just an incredibly well-made product…
Just an incredibly well-made product that performs its function exceptionally well. Bought on an offer and highly recommend.

Resposta da Aerless
So far, great servicw
So far, customer experience is great. They came out with a BOGO promo for Mother’s Day which I missed by a few days, ordering before the promo.
I reached out and they will send me the free one. Good moves, Aerless!

Resposta da Aerless
A friend lent me her Aerless to use on…
A friend lent me her Aerless to use on my first Camino. It was a lifesaver for space in my backpack and really helped keep me organized. I just needed to make sure I didn’t deflate my bag to early in the morning and wake up the other pilgrims. Before I finished my trip I already made made order for myself. Highly recommend!

Resposta da Aerless
First time
It arrived on time for my cruise!
It was perfect for the flat items like slacks and jeans and the smaller clothing-socks and underthings.
I look forward to my next trip with a smaller suitcase and/or carryon.

Resposta da Aerless
Totally changed the way i pack for a…
Totally changed the way i pack for a trip. After i had put my clothes in the my aerless bag, i had alot of space for everything else that i needed. This was the best purchase i made for my most recent vacation. Most likely will be making another purchase

Resposta da Aerless
Las bolsas son increíblemente…
Las bolsas son increíblemente resistentes, me han sorprendido. Y el compresor pequeño y razonablemente potente. Muy buen producto.

Resposta da Aerless
Vegas Trip
Used my packing bags for the first time, one for my partner and one for me. 5 night trip to Vegas and able to do carry on very easily.
The bags are very well made and the chargeable pump worked as advertised. Wouldn't hesitate to purchase again..........

Resposta da Aerless
Had some issues with the pump and this…
Had some issues with the pump and this was picked up directly by Aerless.
Thanks for the great service

Resposta da Aerless
I purchased a four pack with the pump
I purchased a four pack with the pump. My daughter was going on a five day trip to Florida with her partner & is a chronic over packer. She really loved them! She was able to over pack with space to spare!
I ordered a second 4 pack with an extra pump. Now my husband and I will each have two. I then gifted a very good friend (& avid traveler) a set of two with a pump. She was so excited! She’s going to Sweden soon & they’re only using carry on bags. I made her day. I don’t go on my vacation till mid July. I love my packing cubes, but my Aerless bags will make it easier to pack all of my vacation purchases!

Resposta da Aerless
Great bags, excellent services
The bags themelves do exactly what was promised and the portable rechargeable vacuum make this a travel essential. We did have one bag that didn't seal well but the Aerless customer service is top notch and responded within 24 hours and is sending a replacement. The quality of the bags is obvious and overall a great experience.

Resposta da Aerless
Fantastic product that makes all the…
Fantastic product that makes all the difference to travel! No need to worry about checked bags anymore with these bags. Inclusive pump is very powerful and works great when you are travelling.
Recommended for sure!!

Resposta da Aerless
Areless customer support
I recently contacted customer support regarding a faulty vacuum bag from my Aerless vacuum kit, and I couldn’t be more pleased with the service I received.
From the outset, the response was prompt, friendly, and genuinely helpful. The team quickly understood the issue and handled everything with professionalism and care. What stood out most was how easy they made the whole process, no unnecessary back and forth, just a clear solution and a swift replacement arranged without hassle.
It’s refreshing to deal with a company that values its customers and stands behind its products. This level of service builds real trust, and it’s the kind of experience that makes you confident in buying from them again.
A big thank you to the Aerless team for their excellent support highly recommended.

Resposta da Aerless
Great to fit more things in
Aerless vacuum bags are fantastic for most fabrics. Unfortunately I like to travel mostly with linen, and it crushes way too easily in the bags.
I'll use them for other fabrics. Bamboo is great.

Resposta da Aerless
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