I was actually a little concerned on how smooth purchasing things in another country with my debit card. Aeropay makes it fast and secure. It felt almost like home, there was never an issue and the tr... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I have been using Aeropay for about 4 years now. It’s easy and convenient and allows me to send money safely and accurately. This has really been helpful by cutting out unnecessary trips to the ATM an... Ver mais
It takes way too long to get to my bank account. It’s 2025, I feel like funds should be there next business day. Easy. I feel if you want to bring more people to the platform,using this service making... Ver mais
Support is extremely slow, even when I contact them within their business hours, they say there is nobody available. Cynthia is especially the worst. I have video proof of neglect and abuse. Pleas... Ver mais
Informações sobre a empresa
Escrito pela empresa
Aeropay is America’s pay by bank network, making payments simpler and smarter for the digital economy. Our integrated products and national network turn bank linking, money movement, and risk prevention into a seamless and reliable part of any payment experience. Businesses of every size use Aeropay to lower payment costs, accelerate cashflow, and guarantee success—at scale.
Informações de contacto
540 N Dearborn St #101024, 60610, Chicago, Estados Unidos da América
- 3124652992
- hello@aeropay.com
- aeropay.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 68% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is the slowest payment processors…
This is the slowest payment processors ever they will send you receipt and take their sweet time sending the money . Stay away .
Worst 3rd party pay method ever
Worst 3rd party pay method ever! Takes FOREVER to sign up your account and then when it does go through, you won't be able to make purchases. It will decline telling you do not have enough funds to pay. Even though that is not accurate.
Waste of time.
Garbage system.
Won't ever use again nor recommend to anyone!
Support is extremely slow
Support is extremely slow, even when I contact them within their business hours, they say there is nobody available.
Cynthia is especially the worst. I have video proof of neglect and abuse. Please contact me for more info.
Aeropay is intentionally not resolving…
Aeropay is intentionally not resolving my issue so I cannot use my account that used their services to connect with my bank. Please do not connect your bank using them. As a processing service you would think they have customer service support. They don’t. Only way to contact is email. I have a had my account blocked for months because they don’t have any way other than email to be contacted or helped. If Apple sends a email a email to follow up with them then you know it’s been that long with no help at all. At this point I’m getting a lawyer. It’s has caused pain and suffering, hardships because I have money trapped in an account because of Aeropay negligence.
Have been trying to get support for…
Have been trying to get support for greater than 10 days. No support. Have lost trust in Aeropay. Do not use.
Been trying to resolve issue with my…
Been trying to resolve issue with my account for weeks and can’t get any support at all, have reached out several times
If I could give negative stars I would
If I could give negative stars I would. I tried using aeropay to place an order. It was declined. So the order never reached the vendor. I placed the order again and picked up my things and paid cash. So the vendor never even saw the transaction, yet aeropay is insisting they paid the vendor. They are harassing me and will not provide me proof that they paid the vendor. Aeropay needs to contact the vendor to get their money back. Not me. But there is no money to get back, so...........horrible horrible company with no way to get a resolution except email, which takes weeks to get a response
Warning avoid at all costs
Absolutely worst customer service I’ve ever dealt with. They still are holding 9000 usd of mine hostage. The sending company approves withdrawal and Aeropay after a week of waiting declines it. Asks me to reconnect my bank 3 times and I’ve done successfully. They even sent me an email saying my account is enabled and in good standing. They send me back to other company trying to blame them without helping me.

Resposta da Aeropay
Terrible
Terrible. I've been trying to unlink bank and delete account for two weeks.
My account just stopped working
My account just stopped working after a year. Repeated contact w/chat has gotten no result. They say a ticket is in the system & yet no contact for over 2 weeks.

Resposta da Aeropay
Good luck changing any personal info
If you don't provide the exact format for verification they will block you from your account. I'm trying to change my phone number and provided the documents but because my utility bill doesn't have my new number they flat out refuse to change the number. Other companies have automated ways to change numbers but not here. If they don't adapt they will lose out on customers. Also, I've been back and forth with them for a month with no resolution.

Resposta da Aeropay
Worst customer service ever
Worst customer service ever! No matter what I’ve tried to get through I’ve never got a response back as I need to update my account information and they’ll never reply to you
No Money, No Explanation
There is a chat button on website for help, however always is inactive as it says nobody is there and it will not let you leave a message. Only option is to email but haven’t heard back at all. Got a receipt showing I was paid and it would hit my bank the next business day, 3 days later still no money in my bank. Dont withdrawal with Aeropay use anything else and you’ll have a better experience.

Resposta da Aeropay
Horrible bankers
These POS individuals take money to help on posting for purchases. However they never ever post refunds they keep it. I now have had 2 refunds and have not received either. It has been some time so they have had the opportunity to disburse the money. And if you ask about it they get nasty. They do not care about giving your money back. It is a horrible experience

Resposta da Aeropay
Claim rewards
This is a real site. Fast and easy to use, knowing my credentials made it an even smoother process. I would definitely recommend this website to claim any transactions.
Very Unreliable
I frequently can’t use the service, even if I have twice the amount of the order in my account. I can only tip when I use the QR code in the store, and that is SO UNRELIABLE that I feel like I’ve won some sort of prize when it works. The inadequacies stand out as all other online payment services are seamless.

Resposta da Aeropay
Great work!
DYNAMIC
AeroPay helped me so much when I was in a bind. Truly a great experience for me and many others in sure’
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