Aes Smart Opiniões 

1736
TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The engineer we had was called Joe, we highly recommend. He fitted my new smart meter. He was polite and helpful and did an excellent job. Thank you

A empresa respondeu

Classificada 4 em 5 estrelas

I have reduced the rating because we had a longer wait than we had been told, despite the issue bring classed as an emergency. However, Michael, the engineer,was great. He listened to the issues that... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Michael rang to let us know he was on his way. Was punctual and carried out the job quietly allowing me to work from home with no disruptions. When he finished he took the time to show me how the disp... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had our smart meter system upgraded for gas and electricity. Yas the engineer was super friendly and efficient and had it all changed and setup done. He explained in detail how it work and left... Ver mais

A empresa respondeu


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(1736)

20 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Micheal

Couldn't fault micheal who had to come back a second time due to a fault of our own. Friendly, efficient would definitely recommend.

15 de janeiro de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning,

Thank you for your review, Have a great day!

Samuel at AES

Classificada 5 em 5 estrelas

Fantastic experience

Fantastic experience!

Adam Forster was very polite, and thorough with his work and he was great at explaining the smart meter and did an excellent job with the installation! Would recommend!

19 de dezembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning,
Thank you for your review, We will pass this message on to the engineer, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Engineer John whinne was very informative very helpful although im very technophobic would recommend to family and friends …

Engineer John whinne was very informative in all aspects explained the smart device very well would recommend John to family and friends would use AES again

13 de janeiro de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Afternoon Jeanette,

Thank you for your review, we will pass this message on to the engineer, Have a great evening,
Kind Regards,
Samuel at AES

Classificada 5 em 5 estrelas

Highly recommended

Michael’s second visit to our property: great communication, friendly and efficient. Highly recommended. Thank you.

10 de janeiro de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning Kate,

Thank you for your review, We will pass this message on to Michael,
Have a great day,
Kind Regards,
Samuel at AES

Classificada 5 em 5 estrelas

Michael was polite

Michael was polite, chatty and professional. Excellent service from him.

11 de janeiro de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning Emma,

Thank you for your review, we are happy to hear you have had a positive experience, we will pass this message on to the engineer.
Have a great day,
Kind Regards,
Samuel at AES

Classificada 5 em 5 estrelas

Engineer was first class.

Engineer was first class and when he found a problem ( potentially dangerous) he got in touch with the relevant professionals who arrived quickly and the problem was sorted.
Polite and chatty young man.
Very impressed. Thank you so much.

6 de janeiro de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning Glenna,
Thank you for your review, We are happy to hear you had a positive experience, Have a great day!
Kind Regards,
Samuel at AES

Classificada 5 em 5 estrelas

Engineer Darren W was ultra professional…

Engineer Darren W was professional helpful courteous patient and friendly . Nothing was too much trouble for him ! Please employ more people like him and tell him how appreciative we were for his service . Cheers Darren 👍

9 de janeiro de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, We will pass this message on to the engineer.
Kind Regards
Samuel at AES

Classificada 2 em 5 estrelas

Had my appointment booked in for am

Had my appointment booked in for am. As wife was working from home.
Engineer didn’t ring till 12 o clock to say he was running late.
I was at work so had to ring my mam and get her to come up and wait while my wife left for work at 12.

Very disappointed that I had no phone call earlier that day.
When engineer was there he was great.

3 de janeiro de 2025
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Morning Brian,

We are sorry to hear this, Our engineer should have called you before the appointment to inform you, we apologize that in this case he did not, We will make notes on this to ensure that this does not happen again.
We are happy to hear that when the engineer did arrive, you had a positive experience.
Kind Regards

Samuel at AES

Classificada 5 em 5 estrelas

Smart metre installation

Steve, the engineer, was friendly, swift in doing his job and helpful. He was able to answer any questions I had and explained the process he was undertaking before starting.

30 de dezembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, we will pass the message on to the engineer, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Job installation

Darren contacted us beforehand to tell us when he would be arriving which was very helpful. Extremely knowledgeable polite and explained everything to us very much appreciated. Excellent service provided

19 de dezembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Hello Linda,
Thank you very much for your kind review, we will pass this message on to the engineer. Have a wonderful Christmas and new year!
Kind Regards
Samuel at AES

Classificada 5 em 5 estrelas

Andy is the man

Andy is the man. He sorted out an age long 3-phase meter issue. Could not have been more helpful and he deserves recognition for his kind manner and perseverance

16 de dezembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, we will pass the message on to the engineer, Have a great day!
Samuel at AES

Classificada 5 em 5 estrelas

Amazing Engineer (Paul) Brilliant Service

AES Engineer PAUL came on behalf of Octopus to change my aged mother's outdated twin electric meter setup.
He discovered major problems with the external electricity supply. (The main fuse in process of melting/old bitumen seeping into contacts etc). So had to get National Grid to attendthe property to sort that all out before he could proceed with his actual installation.
Despite the wait, and the job now going on well into the dark evening he remained positive, cheerful and fully committed to completing the switchover.
He finished off by giving a clear, patient explanation and demonstration of the updated installation.
He really was a one-of-a-kind skilled technician who did his company proud.
Thank you, Paul.

9 de dezembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, we will pass this message on to the engineer, Have a good day!
Samuel at AES

Classificada 5 em 5 estrelas

Great experience

Alistar has been around installing the smart meters , he was very profesional , friendly and helpful. The work was completed in timely manner and explained at every step of the process .

5 de dezembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, We will pass this message on to the engineer, Have a great Day.
Kind Regards
Samuel at AES.

Classificada 5 em 5 estrelas

Great Customer Service

Alistair was friendly, polite and explained everything in easy to understand terms. Excellent rep for the company.

5 de dezembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, We will pass this message on to the engineer, Have a great Day.
Kind Regards
Samuel at AES.

Classificada 5 em 5 estrelas

Outstanding customer commitment.

This is a great business - We elected AES as our Meter Operator for our brand new 200kVa commercial connection. They advised and arrived bang on time to install our half-hourly meter... not only this, they saved us an entire days worth of production when we were left without power by SSE, going the extra mile (figuratively and literally) to ensure we were powered up and commissioned when all other parties had let us down greatly.

Seriously, trust this outfit.

21 de novembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a good day,

Kind Regards,

Samuel at AES

Classificada 4 em 5 estrelas

Excellent first class service

Had a smart meters fitted today by Cairen, I must say it was first class service, I wasn't looking forward to it just the inconvenience, but the job was completed quickly explained what I needed to do with my Mini Octopus and job done. So if you get Cairen Hall you will be getting first class service. Thank you.

18 de novembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a good day.
Samuel at AES

Classificada 5 em 5 estrelas

John was on time

John was on time, fast and efficient. He explained what he was doing and time. There were no problems with the installation process and he checked boiler, gas appliances and electrics before leaving

6 de novembro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Good Afternoon,

Thank you for your review, have a great day!

Kind Regards,

Samuel at AES

Classificada 5 em 5 estrelas

new gas meter

The engineer did an amazing job very friendly and helpful

23 de outubro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a great day.

Samuel at AES

Classificada 5 em 5 estrelas

This was a WOW moment

This was a WOW! moment. Had issues with E7 not kicking in so not hot water & no storage radiator heat - all electric home no gas. Messaged our supplier at about 0845hrs. Octopus diagnosed a meter issue and arranged for AES to respond. He called to give me an ETA and arrived just when he said he would at nearly 2200hrs. He fitted a new meter & left at 2330hrs ish. In the morning we had hot water aarrrhhh! to wash in and hot storage radiators. The time made this above & beyond for me. Well done.

14 de outubro de 2024
Opinião espontânea
logótipo da Aes Smart

Resposta da Aes Smart

Thank you for your review, have a good day!
Samuel at AES

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