Booked meter installations via SO Energy. Engineer didn't turn up and no phone call to tell me he wouldn't. Contacted AES who told me he has been held up on a previous job and my options were 'book an... Ver mais
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No Show! Appointment booked via Octopus Energy for smart meter install by aes-smartmetering. Did not turn up, nor contact me to tell me they would not be turning up. No response from phone number pr... Ver mais
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Absolute shocker - smart meters have been fitted but in the process the installer has created a gas leak resulting in my gas being turned off - now with no hot water / no heating. Claims the leak was... Ver mais
Leaving 1 star as it's sadly not possible to leave 0. Called me to arrange a smart meter upgrade appointment on behalf of our energy supplier (So Energy). Did not turn up for the appointment (th... Ver mais
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Fitting of EV charge point
Paul and Ernie came to fit a new ev charge point, arrived promptly and explained the whole process, they were completely professional during the visit, any inconvenience was kept to an absolute minimum, instructions on how to use the charger were clear and concise and the guys left leaving the house as clean as they found it

Resposta da aes-smartmetering.com
Earl attended my property and completed…
Earl attended my property and completed my every charger and he did an excellent...100%

Resposta da aes-smartmetering.com
Very good service from Ernie
Very good service from Ernie. Excellent job

Resposta da aes-smartmetering.com
Joe and Hameed installed our EV charger…
Joe and Hameed installed our EV charger today, very pleased with both the installation and the professionalism of both the chaps.

Resposta da aes-smartmetering.com
Just had a home ev charger installed
Just had a home ev charger installed
today by phill and is mate top class service very professional thanks phill

Resposta da aes-smartmetering.com
Great installation job by Jake today
Great installation job by Jake today. Took time to explain how to use the car charger, felt comfortable all safety measures followed and left everything very neat and tidy.Time chasing up surveyor prior to the job being booked was stressful though.

Resposta da aes-smartmetering.com
Great job
After waiting 7 months for BPPulse to install a charger Motability connected me with Ohme who use AES. Nathan came this morning , worked nonstop until 5 pm, had to clamber about in a cluttered roof space as it wasn’t a straight forward installation , no complaints!
He was able to tuck the cable in beside the drain pipe , he tidied up afterwards. Splendid , I’d recommend to anyone.

Resposta da aes-smartmetering.com
Engineer was great, but admin wasn't the best
Had an EV charger installed by Paul today and he did a great job. He was very helpful, polite and tidy. I could tell he wanted to do the job properly rather than do the minimum and head off. Would definitely be 5 stars for the engineer.
The process of ordering wasn't so smooth. The website was flaky and unstable. I had to confirm I'd read Ts&Cs even though there weren't any to be found. I was told my installation was non-standard and would need to be priced and assessed before it could be booked - but payment was taken immediately anyway! I was not impressed with this side of things.
However, the important bit was the installation and I can't fault that.

Resposta da aes-smartmetering.com
Quick and Helpful
Hameed was helpful, worked quickly and was very accommodating.

Resposta da aes-smartmetering.com
Ernie and Dave can’t thank you enough
We had Ernie and Dave this morning. They were On time; communication was excellent and their skill were on point. Thank you for the smooth transition for what was a hard job being on two floors with the electric and being a town house. Cheers guys!

Resposta da aes-smartmetering.com
AES great fitters
Just had to two guys from AES come and install my smart meter this morning. They were both very polite and informative and did a quick and clean job.
At all times they told us what they were doing and what to expect, walked us through money saving tips and how to use the meter. I am just annoyed i forgot there names. but they were working in the NN5 area. Thanks

Resposta da aes-smartmetering.com
Excellent service.
We had Sean Matthews and his colleague Deniz out today to fit an EV Charger. Both were very polite and friendly. They did the job well and left everything clean and tidy. Very happy with the service.

Resposta da aes-smartmetering.com
Had aes come out today to fit my new eV…
Had aes come out today to fit my new eV charging unit, couldn't recommend them enough, very knowledgeable and I found Ijaz soofi very helpful and kind

Resposta da aes-smartmetering.com
Great Job 👍
Our installer, Mitchell, did a great job. Very helpful, friendly and efficient.

Resposta da aes-smartmetering.com
Great service from our engineer Ernie
Great service from our engineer Ernie, arrived on time and did a first class job, well pleased and would recommend aes to anyone.

Resposta da aes-smartmetering.com
Engineer Failed To Attend Appointment
This Company is completely incompetent. Today I took time off work for a smart meter installation. The engineer did not arrive, and I didn't even receive any communication to explain why he did not attend. If you book a smart meter installation don't expect them to arrive or make any communication with you.

Resposta da aes-smartmetering.com
Had a ohme ev charger install today…
Had a ohme ev charger install today very pleased with
The quality of of the installation by there engineer phil
Very helpful chap
Thank you Phil

Resposta da aes-smartmetering.com
Unhelpful customer team
When trying to resolve issues with access required to council communal flat electricity cupboard, the team was rude and unhelpful

Resposta da aes-smartmetering.com
Ben Sutton did an excellent job
Ben Sutton did an excellent job. Arrived on time was professional, helpful and efficient. He was tidy and respectful of our home.

Resposta da aes-smartmetering.com
Many thanks to Peter Hughes you were…
Many thanks to Peter Hughes you were fab polite neat took time to explain everything to me because of my dementia. Did an excellent job all round.. you are an asset to your company

Resposta da aes-smartmetering.com
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