aes-smartmetering.com Opiniões 182

TrustScore: 2 em 5

2,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Booked meter installations via SO Energy. Engineer didn't turn up and no phone call to tell me he wouldn't. Contacted AES who told me he has been held up on a previous job and my options were 'book an... Ver mais

Classificada 1 em 5 estrelas

No Show! Appointment booked via Octopus Energy for smart meter install by aes-smartmetering. Did not turn up, nor contact me to tell me they would not be turning up. No response from phone number pr... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Absolute shocker - smart meters have been fitted but in the process the installer has created a gas leak resulting in my gas being turned off - now with no hot water / no heating. Claims the leak was... Ver mais

Classificada 1 em 5 estrelas

Leaving 1 star as it's sadly not possible to leave 0. Called me to arrange a smart meter upgrade appointment on behalf of our energy supplier (So Energy). Did not turn up for the appointment (th... Ver mais


Informações de contacto

2,1

Mau

TrustScore: 2 em 5

182 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

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Não respondeu a opiniões negativas

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Classificada 5 em 5 estrelas

Fitting of EV charge point

Paul and Ernie came to fit a new ev charge point, arrived promptly and explained the whole process, they were completely professional during the visit, any inconvenience was kept to an absolute minimum, instructions on how to use the charger were clear and concise and the guys left leaving the house as clean as they found it

11 de julho de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi there,

Thank you for the review, I will pass this feedback onto the team!

Have a great day!

Zac from AES

Classificada 5 em 5 estrelas

Earl attended my property and completed…

Earl attended my property and completed my every charger and he did an excellent...100%

11 de julho de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Catherine,

Thank you for the review, I will pass this feedback onto the team!

Have a great day!

Zac from AES

Classificada 5 em 5 estrelas

Very good service from Ernie

Very good service from Ernie. Excellent job

2 de julho de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Carole,

Thank you for the review, I will pass this feedback onto the team!

Have a great day!

Zac from AES

Classificada 5 em 5 estrelas

Joe and Hameed installed our EV charger…

Joe and Hameed installed our EV charger today, very pleased with both the installation and the professionalism of both the chaps.

23 de junho de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Tim,

Thank you for the review, I will pass this feedback onto the team!

Have a great day!

Zac from AES

Classificada 5 em 5 estrelas

Just had a home ev charger installed

Just had a home ev charger installed
today by phill and is mate top class service very professional thanks phill

31 de maio de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Dylan,

Thank you for the review, I will pass this onto the team!

Have a great day.

Zac from AES

Classificada 5 em 5 estrelas

Great installation job by Jake today

Great installation job by Jake today. Took time to explain how to use the car charger, felt comfortable all safety measures followed and left everything very neat and tidy.Time chasing up surveyor prior to the job being booked was stressful though.

26 de maio de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Becky,

Thank you for the review, I will pass this onto the team!

Have a great day!

Zac from AES

Classificada 5 em 5 estrelas

Great job

After waiting 7 months for BPPulse to install a charger Motability connected me with Ohme who use AES. Nathan came this morning , worked nonstop until 5 pm, had to clamber about in a cluttered roof space as it wasn’t a straight forward installation , no complaints!
He was able to tuck the cable in beside the drain pipe , he tidied up afterwards. Splendid , I’d recommend to anyone.

20 de maio de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Jan,

Thank you for the review, I will pass this onto the AES Charge team who will be very pleased to hear!

Have a great day!

Zac from AES

Classificada 4 em 5 estrelas

Engineer was great, but admin wasn't the best

Had an EV charger installed by Paul today and he did a great job. He was very helpful, polite and tidy. I could tell he wanted to do the job properly rather than do the minimum and head off. Would definitely be 5 stars for the engineer.

The process of ordering wasn't so smooth. The website was flaky and unstable. I had to confirm I'd read Ts&Cs even though there weren't any to be found. I was told my installation was non-standard and would need to be priced and assessed before it could be booked - but payment was taken immediately anyway! I was not impressed with this side of things.

However, the important bit was the installation and I can't fault that.

18 de maio de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi David,

Thank you for the review, I do apologise for this, I will pass this feedback onto the team and have this investigated further for you.

Have a great day!

Zac from AES

Classificada 5 em 5 estrelas

Quick and Helpful

Hameed was helpful, worked quickly and was very accommodating.

13 de maio de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

thank you for the great review!

Classificada 5 em 5 estrelas

Ernie and Dave can’t thank you enough

We had Ernie and Dave this morning. They were On time; communication was excellent and their skill were on point. Thank you for the smooth transition for what was a hard job being on two floors with the electric and being a town house. Cheers guys!

5 de maio de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Claire,

Thank you for the review!

Have a great day!

Zac from AES

Classificada 5 em 5 estrelas

AES great fitters

Just had to two guys from AES come and install my smart meter this morning. They were both very polite and informative and did a quick and clean job.
At all times they told us what they were doing and what to expect, walked us through money saving tips and how to use the meter. I am just annoyed i forgot there names. but they were working in the NN5 area. Thanks

29 de abril de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Geoff,

Thank you for the review, I will pass this feedback onto the team!

Zac from AES

Classificada 5 em 5 estrelas

Excellent service.

We had Sean Matthews and his colleague Deniz out today to fit an EV Charger. Both were very polite and friendly. They did the job well and left everything clean and tidy. Very happy with the service.

20 de abril de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Sara,

Thank you for the positive feedback, the AES Charge team will be very pleased to hear this!

Zac from AES

Classificada 5 em 5 estrelas

Had aes come out today to fit my new eV…

Had aes come out today to fit my new eV charging unit, couldn't recommend them enough, very knowledgeable and I found Ijaz soofi very helpful and kind

20 de abril de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hi Robert,

Thank you for leaving such positive feedback, I will pass this to the AES Charge team.

Zac from AES

Classificada 5 em 5 estrelas

Great Job 👍

Our installer, Mitchell, did a great job. Very helpful, friendly and efficient.

31 de março de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

thank you for the review!

Kind Regards

Charlotte at AES

Classificada 5 em 5 estrelas

Great service from our engineer Ernie

Great service from our engineer Ernie, arrived on time and did a first class job, well pleased and would recommend aes to anyone.

30 de março de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

thank you for the review!

Kind Regards

Charlotte at AES

Classificada 1 em 5 estrelas

Engineer Failed To Attend Appointment

This Company is completely incompetent. Today I took time off work for a smart meter installation. The engineer did not arrive, and I didn't even receive any communication to explain why he did not attend. If you book a smart meter installation don't expect them to arrive or make any communication with you.

28 de março de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hello

I am sorry to hear that you have received this service can you please email me at charlotte@aes-smartmetering.com and I will look into this for you

Kind Regards

Charlotte at AES

Classificada 5 em 5 estrelas

Had a ohme ev charger install today…

Had a ohme ev charger install today very pleased with
The quality of of the installation by there engineer phil
Very helpful chap
Thank you Phil

27 de março de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

thank you for the review

Have a great day!

Charlotte at AES

Classificada 1 em 5 estrelas

Unhelpful customer team

When trying to resolve issues with access required to council communal flat electricity cupboard, the team was rude and unhelpful

22 de março de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

Hello Fred

I am sorry to hear that you received this service please can you email me at charlotte@aes-smartmetering.com and I can look into this for you

Kind Regards

Charlotte at AES

Classificada 5 em 5 estrelas

Ben Sutton did an excellent job

Ben Sutton did an excellent job. Arrived on time was professional, helpful and efficient. He was tidy and respectful of our home.

22 de março de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

thank you for the review

have a great day!

Charlotte at AES

Classificada 5 em 5 estrelas

Many thanks to Peter Hughes you were…

Many thanks to Peter Hughes you were fab polite neat took time to explain everything to me because of my dementia. Did an excellent job all round.. you are an asset to your company

16 de março de 2022
Opinião espontânea
logótipo da aes-smartmetering.com

Resposta da aes-smartmetering.com

thank you for your review

have a great day

Charlotte at AES

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