Quick to order via the chatbot, not so quick to access to human beings. Heavily reliant on AI including weekends where access to chat bot is closed. Refunds have to be undertaken online. Poor timescal... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The quality of the jeans I ordered was great. I did have a slight issue with the time taken for me to receive the items - it took a day or two longer than stated on ordering, but when I contacted Cust... Ver mais
A empresa respondeu
First time shopping with A Farley and Five Star service from Freya and the team. Although the shoes were not right for me, Freya provided excellent customer service throughout making what could hav... Ver mais
A empresa respondeu
The boots themselves are gorgeous! Really sturdy and they look and feel good quality. I did have a slight issue with delivery, however this was rectified quickly by customer service and I am very sati... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de botas
- Loja de roupa
- Loja de moda masculina
- Loja de calçado
- Loja de moda feminina
Escrito pela empresa
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Informações de contacto
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, Reino Unido
- support@afarley.co.uk
- afarleycountryattire.co.uk
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This was my first online purchase with…
This was my first online purchase with A Farley and found the web site easy to use and they have a great range of products and so purchased some Ariat boots.
Delivery took 5 working days and I did contact customer service to enquire and they were very quick to
respond to my enquiry! Great business
25 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that your first online shopping experience with us was a positive one and that you found our website easy to use with a great range of products.
It’s also wonderful to hear that our customer service team were able to respond quickly when you got in touch. We really appreciate your support and hope you love your new Ariat boots!
We look forward to welcoming you back again soon.
Kind regards,
A Farley Country Attire.
Sizing comes up big so had to return
Sizing comes up big so had to return . Ordering/returns ok . Just a faff having to return one pair and then reorder another size without being able to do an exchange .
12 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for taking the time to leave us a review.
We’re sorry to hear the sizing wasn’t quite right and completely appreciate that having to return the original pair and place a new order can feel a little inconvenient.
We’re pleased to hear that the ordering and returns process itself went smoothly, and we really appreciate your feedback regarding exchanges. It’s something we’ll certainly take on board as we continue looking at ways to make the customer experience as straightforward as possible.
Kind regards,
A Farley Country Attire.
Slightly delayed delivery but good item
I placed my order on 6th July, and it took longer than expected for delivery (15th July - a week and a half after ordering). However, the service was good, the item is great, my other half is really happy with his birthday present (the Yeti Trailhead chair - which although is very pricey, that's the price Yeti charge, so I didn't have a choice there, although I was grateful for the 10% off voucher for my first order!).
The company got in touch with me a couple of days after my review to apologise for the delayed delivery. I will definitely order from here again.
15 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave us a review.
We’re very sorry that your order took a little longer to arrive than expected, but we’re really pleased to hear that you were happy with the service and, most importantly, that your other half loves his YETI Trailhead Chair!
We’re also glad you were able to make use of our 10% first-order discount. Thank you again for choosing A Farley Country Attire for such a special birthday present, and we really appreciate your patience with the delivery.
Kind regards,
A Farley Country Attire.
JL golf bag
I ordered a golf bag for my husband for his birthday. The initial delivery was delayed but I was offered an alternative bag which was more expensive. I chose not to take this up as hubby wanted a specific bag. It did eventually arrive. My hubby really loves it so I glad that I waited. Excellent quality golf bag I’m told
12 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave us a review.
We’re very sorry that the original delivery was delayed, but we’re really pleased to hear that the golf bag was worth the wait and that your husband loves it!
We completely understand wanting to hold out for the specific bag he had chosen, especially for a birthday present, so it’s lovely to hear that he is so happy with the quality.
Thank you again for your patience and for choosing A Farley Country Attire.
Kind regards,
A Farley Country Attire.
Poor customer service and unfulfilled order promise
I placed an order online for shoes that were noted on the web site to be in stock. I received confirmation and an expected delivery date of 5 working days. After 3 days I checked the order progress to see that the shoes had not been despatched. I emailed customer service and was assured that the shoes would still be shipped in time for my expected delivery date. I checked the tracking again on my expected delivery date and noted the shoes had still not been despatched. I emailed customer services again asking for an honest response as to whether the shoes were in stock. I didn’t receive a reply. I managed to find the name of the customer service manager and emailed her asking for a response. This did prompt an apologetic reply stating that the shoes had not been in stock, but were expected to be in time for my shipment, however they didn’t have my size. No mention of a refund. I therefore emailed again cancelling my order and requesting a refund, to which I did not receive a response. I had to email yet again to complain and finally received my refund today.
The whole customer experience of dealing with this company has fallen well short of satisfactory. Poor response from the customer service support team, who can only be contacted by email, a lack of transparency and honesty throughout.
I would not recommend dealing with this company.
12 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the experience you have had with your order and the communication surrounding it.
Our Customer Service Manager, Emmie, has been in touch with you directly by email and would really like the opportunity to put things right. Please do get back to her when you have a moment so she can help resolve this for you.
Kind regards,
A Farley Country Attire.
After ordering some yeti items I…
After ordering some yeti items I belived to be instock as this was shown on the website, on to have half my order turn up then a email saying we are waiting on a delivery and you should have you items very shortly 3 wer are very sorry emails later and still not here. This is false advertising as you would more than likey have a automated system telling yopu your stock levels you are delibertly lying to people to take there hard earned money and make them wait for items you DO NOT HAVE. These where ordered on the 24th July still waiting as of 11/08/2026
24 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the delays and inconvenience caused with your YETI order.
Our Customer Service Manager, Emmie, has emailed you directly to explain the situation with the recent YETI restocking delays and to offer a resolution. Please do get back to her when you have a moment, as she would really like the opportunity to put things right for you.
Kind regards,
A Farley Country Attire.
Don't bother - false promises
Don't bother! They don't actually have the items in stock and string you along saying delivery will be in 2-5 days but then on 5 days they say their warehouse has had a delivery delay. Farce of a company. They have no way to speak to someone on the phone, their live chat says call this number and the message on the number says use the live chat. Their e mails don't get responded to in less than 24 hours and when they do they are not helpful just more stringing along. Avoid at all costs
11 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback, and please accept our sincere apologies for the frustration and inconvenience caused with your recent order.
Our Customer Service Manager, Emmie, has been in touch with you directly to explain the situation and offer a resolution. Please do get back to her when you have a moment, as she would really like the opportunity to put things right for you.
Kind regards,
A Farley Country Attire.
Good product supplied at a great price…
Good product supplied at a great price and quick delivery.
1 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your great review!
We’re delighted to hear that you’re happy with your purchase, the price and the speedy delivery. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Myers Trousers
Myers Trousers
Perfect fit
Excellent quality
Good value
9 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review!
We’re delighted to hear that you’re happy with the fit, quality and value of your Meyer trousers. We really appreciate you taking the time to share your feedback and hope you enjoy wearing them.
Kind regards,
A Farley Country Attire.
There was a slight issue with supplying…
There was a slight issue with supplying the exact item I had ordered! Freya explained the solution to me, which I accepted! She dealt with the issue so professionally & beyond what I expected! Thank you Freya
6 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely feedback!
We’re really pleased to hear that Freya was able to explain the situation clearly and find a solution that worked for you. We’ll be sure to pass your kind comments on to her — she’ll be delighted to hear them.
Thank you again for your understanding and for taking the time to leave such a kind review.
Kind regards,
A Farley Country Attire.
Direct, personal resolution
The speed of addressing the issue of one shoe of as pair not fitting properly was very good. Livvy is a gem. She acted quickly, directly by phone, did what she said she would do and everything worked. Can't ask for more than that, a customer's dream.
22 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely feedback!
We’re delighted to hear that Livvy was able to get everything resolved quickly and efficiently for you. We’ll make sure your kind words are passed on to her — she’ll be so pleased to hear them.
Thank you again for taking the time to leave such a wonderful review. We really appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Stock issues!
They seem like lovely people but their stock system is all over the place. Ordered two pairs of jeans in June, one arrived and one turned out to be out of stock. Kept the second pair on order for dispatch end of July. End of July came and no jeans arrived and was then told that they weren’t coming in at all. That order was refunded and I bought 2 pairs in a different size and was told that they would do everything to get the order out asap. Waited 3 more days to then be told that these too were out of stock with a restock date of September!
Consequently, I have had to give up with A Farley.
5 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
We’re very sorry to hear about the experience you’ve had.
Unfortunately, we have been unable to locate your order from the details provided in the review. Please get in touch directly with our Customer Service Manager, Emmie, and she will be more than happy to look into this for you and review exactly what has happened with your orders. Please email her on 'emmie@afarley.co.uk'.
We’d really appreciate the opportunity to investigate this properly and see what we can do to help.
Kind regards,
A Farley Country Attire.
Totally dissatisfied with your service …
Totally dissatisfied with your service . When I placed my order 7 th July I was expecting a quick delivery. There was no indication you did not have them in stock& you took payment in full.
I now have had 2 emails from you to say it is further delayed & if I am lucky may get it in August.
Had I known it would take this long I could have bought one immediately at a store. This was supposed to be for our holiday in our Motorhome next week.
Looking at the reviews this appears to be common practice.
4 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback.
We're truly sorry to hear that your experience didn't meet the high standards we strive to provide.
Emmie our Customer Service Manager has been in touch with you directly via email and would really appreciate it if you could get back to her, as she'd love the opportunity to discuss this with you personally and do everything she can to put things right.
Kind regards,
A Farley Country Attire.
Afarley is a great place for awesome…
Afarley is a great place for awesome products and also have great staff always there to help with anything you need help with.
Would highly recommend this company to anyone
2 de agosto de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind review! We're delighted to hear you love our products and that our team has been able to help whenever you've needed us. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind regards
A Farley Country Attire
My New Go-To Equestrian Store
Excellent equestrian store with a fantastic range of horse clothing, riding equipment, feed and accessories. The staff were incredibly attentive, friendly and knowledgeable, taking the time to answer questions and offer helpful advice without any pressure. It was a pleasure to shop there, and I’ll definitely be returning. Highly recommended for anyone with horses or an interest in equestrian life.
31 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your wonderful review! We're delighted to hear you enjoyed your visit and found our team friendly, knowledgeable and helpful. It means a lot to us that we've become your new go-to equestrian store, and we look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
Outstanding Service!
Another outstanding experience with A Farley. Their delivery is always fast, and their response times to queries are even faster. Livvy is a credit to the company, efficient, friendly, and incredibly helpful. The products are excellent quality and very reasonably priced. Highly recommended.
28 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your fantastic review!
We're delighted to hear you've had another great experience with us. Your kind words about Livvy will certainly be passed on to her – she'll be thrilled to hear them. We really appreciate your continued support and look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
probably an exception to the rule
Great customer service from Livvy, prompt, polite, and resolved quickly.
“Why isn’t this a 5 star review?” I hear you ask.
Because I should not have had to deal with customer services at all.
The item I wanted was available to order despite being out of stock.
Inventory management was poor, so they lose a star, other than that, everything else was spot on: order updates etc via email were regular, staff were great, ordering was easy. This is probably an exception to the rule.
30 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your review. We're delighted to hear Livvy was able to help and that you were happy with our communication and service.
We're sorry the item became unavailable after you placed your order. While we do our best to keep our stock updated, occasionally items can sell out before our website reflects it. We appreciate your understanding and hope to provide you with a 5-star experience next time!
Kind regards,
A Farley Country Attire
Great products and customer service as…
Great products and customer service as usual
18 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're thrilled to hear that you've once again had a great experience with both our products and our customer service. Your continued support means a great deal to us, and we're so pleased we've been able to meet your expectations.
We truly appreciate your loyalty and look forward to welcoming you back again soon.
Kind regards,
A Farley Country Attire
Excellent customer service and quicker…
Excellent customer service and quicker than advertised delivery. Also everything very well packaged.
24 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were happy with both our customer service and the speedy delivery, as well as the care taken in packaging your order. Your kind words really do mean a lot to us.
We truly appreciate your support and hope you enjoy your purchase. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
First time customer of A Farley Country…
First time customer of A Farley Country Attire. Delighted by the quick response time, courteous contact and great product range. Livvy Elliot, yes a real person!, was superb. I’m in the high net worth client service market so being treated as an individual with respect, courtesy and showing good attention to detail is important. So glad I found them!
28 de julho de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your fantastic review!
We're delighted to hear that your first experience with A Farley Country Attire was such a positive one. Providing friendly, personal service is something we really pride ourselves on, so it's wonderful to know Livvy made such a great impression. We'll be sure to pass your kind words on to her.
Thank you again for your support. We look forward to welcoming you back again soon!
Kind regards,
A Farley Country Attire
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.