Quick to order via the chatbot, not so quick to access to human beings. Heavily reliant on AI including weekends where access to chat bot is closed. Refunds have to be undertaken online. Poor timescal... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
The quality of the jeans I ordered was great. I did have a slight issue with the time taken for me to receive the items - it took a day or two longer than stated on ordering, but when I contacted Cust... Ver mais
A empresa respondeu
First time shopping with A Farley and Five Star service from Freya and the team. Although the shoes were not right for me, Freya provided excellent customer service throughout making what could hav... Ver mais
A empresa respondeu
The boots themselves are gorgeous! Really sturdy and they look and feel good quality. I did have a slight issue with delivery, however this was rectified quickly by customer service and I am very sati... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de botas
- Loja de roupa
- Loja de moda masculina
- Loja de calçado
- Loja de moda feminina
Escrito pela empresa
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Informações de contacto
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, Reino Unido
- support@afarley.co.uk
- afarleycountryattire.co.uk
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
A terrific variety of stock with…
A terrific variety of stock with excellent prices and special offers. Returns are acknowledged with no quibble. Staff are knowledgeable and helpful.
20 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We’re delighted to hear that you’ve been happy with our range of products, prices, and special offers 😊
It’s also wonderful to know that you found our team knowledgeable and helpful, and that your returns experience was straightforward and hassle-free. We really appreciate your support and your kind comments.
Kind regards,
A Farley Country Attire. ☺️
Slow service, poor communication, and excuses instead of solutions
I ordered a single belt — nothing complicated — yet the waiting times seem to depend entirely on when they can be bothered to post it. If an item isn’t in stock, the website doesn’t make that clear, so you only find out when the order sits untouched for days.
After chasing, I received one unhelpful response about them being a “small family‑run business”, which is irrelevant to the customer and came across more like a guilt trip than an explanation. Since then, silence. No updates, no shipping, nothing.
Their stated delivery window was 4–7 working days. After 7 days, the item still hadn’t even been posted. That’s not Royal Mail’s timeline — that’s the company simply not fulfilling orders.
There are far better menswear retailers out there. I’d strongly recommend Loofes of Bury, James of Montpellier, and Jonathan Hawkes in Exeter. All offer far better customer service and can get an order out within 24 hours. And if they can’t, they at least communicate like professionals.
Unfortunately, A Farley Country Attire didn’t manage that. Slow processing, vague excuses, and no follow‑through. I won’t be ordering again.
Still waiting for a reply at the time of this review and I expect I’ll get a response once they read trust pilot. If they read this.., please refund me.
19 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
We are very sorry to read this and sincerely apologise for the frustration caused. We completely understand your disappointment regarding the lack of communication surrounding your order.
Whilst we are a small family-run business, we appreciate this should never come across as an excuse, and we are sorry if our communication gave that impression.
Emmie our Customer Service Manager has been in touch with you directly regarding this matter, so if you could kindly get back to her when possible, that would be greatly appreciated so we can help resolve this for you.
Once again, we are truly sorry for the experience you have had.
Kind regards,
A Farley Country Attire 🙂
Excellent customer service from Livvy
Excellent customer service from Livvy, extremely helpful. I would highly recommend this company
19 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind review! We’re delighted to hear that Livvy provided such excellent and helpful customer service 😊
Your recommendation truly means a lot to us, and I’ll be sure to pass your lovely comments on to Livvy.
Kind regards,
A Farley Country Attire. ☺️
Great customer service by email.
Five stars for the lovely Livvy, customer service at A Farley. Having been sent from pillar to post - webchat to phone back to webchat, I resorted rather pessimistically to emailing customer service regarding an order I placed 5 days ago. Livvy responded promptly to the points in my email with curtesy, clarity and assurance. Thank you, Livvy.
To A Farley…your webchat advises to contact you by phone. I did so after the lines opened only for an automated phone message directing me back to webchat. I’d like to think rather than this being a really useless ineffective way to communicate with you it was simply a lack of resource where no one was available. If it was the former then maybe it’s a process that’s needs reviewing?
19 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a thoughtful review. We’re really pleased to hear that Livvy was able to assist you promptly and provide the clarity and reassurance you needed regarding your order 😊
Thank you again for your kind words — I’ll be sure to pass them on to her.
Kind regards,
A Farley Country Attire. ☺️
Livvy answered my emall promptly and…
Livvy answered my emall promptly and gave me all the information I required. Thank you
19 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear that Livvy was able to respond promptly and provide all the information you needed. I’ll be sure to pass your kind comments on to her 😊
Kind regards,
A Farley Country Attire. ☺️
Really great service
Really great service, unfortunately the item I ordered was no longer in stock but really good communication with one of the team (Livvy)to sort it out! Would definitely shop again! M
19 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! Although we’re sorry the item was no longer available, we’re really pleased to hear that Livvy kept you updated and was able to help get everything sorted for you. We truly appreciate your understanding and your kind comments, and we look forward to welcoming you back again in the future 😊
Kind regards,
A Farley Country Attire. ☺️
Excellent Customer Support
I got a very good price for the item that I wanted compared with competitors. Having ordered the item I needed help from customer support. They were able to prioritise my query and make sure that I was able to make the best decision. Excellent customer support started with their Live Chat model. I wanted to speak to someone and Live Chat was able to raise a ticket with an advisor. They contacted me first thing this morning and provided me with the necessary support. I’m now looking forward to receiving my order knowing that the team will support me if I have any further issues. Thanks Livvy. 😃
18 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a detailed and thoughtful review! We’re delighted to hear that you found a great price with us and that Livvy was able to provide the support you needed to help you make the best decision. It’s also fantastic to hear that our Live Chat service helped get your query through quickly to the team 😊
I’ll be sure to pass your lovely comments on to Livvy, who will really appreciate them. We truly value your support and look forward to getting your order to you soon. If you ever need any further assistance, we’ll always be happy to help 😃
Kind regards,
A Farley Country Attire. ☺️
Excellent & Friendly Customer Service
Wonderful service from Livvy today. Helped me complete a purchase and really went the extra mile to speed up delivery. Much appreciated, really helpful and an excellent experience. Thank you.
18 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We’re so pleased to hear that Livvy was able to help with your purchase and go the extra mile to assist with speeding up the delivery for you 😊
Your kind comments mean a lot to us, and I’ll be sure to pass them on to Livvy. We really appreciate your support and hope you love your purchase when it arrives!
Kind regards,
A Farley Country Attire. ☺️
Professional and genuinely helpful customer service
I would like to say a genuine thank you to Freya Turner and Livvy Elliott at A Farley Country Attire for the way they handled my recent claim.
What stood out to me throughout was that communication always felt personal, thoughtful and respectful rather than scripted. Both Freya and Livvy took the time to look properly into the situation, kept the conversation pleasant and professional throughout, and ultimately helped bring the matter to a fair conclusion.
Customer service is often really tested when something goes wrong, and in this case I felt the issue was handled with patience, understanding and a sincere willingness to help.
Thank you again to both of you — it was genuinely appreciated.
18 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a thoughtful review. We’re absolutely delighted to hear that Freya and Livvy were able to support you throughout your claim and provide a service that felt personal, professional, and genuinely helpful 😊
We completely agree that customer service matters most when things do not go to plan, so it’s wonderful to hear that both Freya and Livvy handled the situation with patience, understanding, and care. I will make sure your kind comments are passed on to them both, as I know they will truly appreciate them.
Thank you again for your support and for recognising the effort the team put into resolving the matter fairly for you.
Kind regards,
A Farley Country Attire. ☺️
Livvi sorted minor delivery issue…
Livvi sorted minor delivery issue quickly and efficiently
Will definately use this company again
S G
18 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear that Livvy was able to get your delivery issue sorted quickly and efficiently for you 😊
We truly appreciate your support and are delighted to hear that you would shop with us again in the future.
Kind regards,
A Farley Country Attire. ☺️
Before travelling to the store consider......
Called in on Saturday 16th May intending to buy 2-3 pairs Meyer trousers but very disappointed at the limited stock and colour options ( Stock was 95% black or navy)... We were told other colours very popular and sell out quickly hence virtually no colour choice in store... not a good trading strategy surely.
It may well be the case that one can "find the right trousers for any occasion" in their online shop, but in this instance it resulted in loosing a sale in the region of £400.
The other surprise was that although the shop was well manned and with only one customer to attend to the interest shown was noticeable only by it's absence.
16 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback, and I am really sorry to hear you were disappointed with your recent visit to our store.
I completely understand your frustration regarding the Meyer trouser stock and colour options, especially after travelling with the intention of making a larger purchase. I am also sorry to hear you did not feel well looked after in store.
Please could you kindly contact Emmie, our Customer Service Manager, directly on emmie@afarley.co.uk so she can look into this further for you personally.
Kind regards,
A Farley Country Attire
Out of stock item
I ordered some jeans for my partner's birthday but after ordering I had an email saying what I had ordered was out of stock. I got in touch with the company and Livvy quickly sorted another pair of jeans for me.
Customer service 10/10 thank you Livvy for all your help
15 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! 😊
I’m really sorry again that the original jeans were out of stock, but I’m so pleased Livvy was able to quickly get this sorted for you and help find an alternative in time for your partner’s birthday.
I’ll be sure to pass your kind comments onto Livvy — she’ll be delighted! Thank you again for your support and for shopping with us.
Kind regards,
A Farley Country Attire
Same issue as others on here
Same issue as others on here. 4 weeks and no sign of product. Chat takes you to phone which takes you to chat. Wish I would have looked at the reviews before ordering but they looked like a good company. :(
10 de maio de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback.
I’m really sorry to hear about your experience and for the frustration this has caused. Our Customer Service Manager, Emmie, has been in touch with you directly to help resolve this for you. Please could you kindly get back to her so we can get this sorted as quickly as possible.
Kind regards,
A Farley Country Attire. 🙂
Query answered and sorted swiftly.
Have been ordering from A Farley Country Attire for three years now. It’s the first time I’ve communicated and on this occasion with Livvy. She’s really great and sorted my query swiftly. Really happy and I look forward to receiving my order soon. Thank you so much Livvy.
20 de abril de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your continued support over the past three years — it really does mean a lot to us! We’re so pleased to hear that Livvy was able to assist you quickly and make your first experience with our customer service a positive one. I’ll be sure to pass your lovely feedback on to her 😊
We hope you love your order when it arrives, and we look forward to helping you again in the future!
Kind regards,
A Farley Country Attire 😊
Professional competent service
Hi,
I felt I had to complement Livvy and her manager who’s name I don’t have on their correspondence to me regarding an issue concerning extra payments VAT on my original order.
This issue was not their fault but it was due to import duty from uk to Ireland which was an added extra cost to my order.
Farley Co are a very reputable professional group with super quality goods at very good price structure.
Livvy is a very added asset to the Farley business she has got what it takes to solve one’s problems.
I want to thank all concerned in dealing with my issue, and wish them the very best of business going forward.
Ger Boyle Ireland
20 de abril de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a kind and thoughtful review — it really does mean a lot to us.
I’m so pleased to hear that Livvy was able to support you and help resolve the situation regarding the additional VAT and import duty charges.
I’ll be sure to pass your lovely comments on to Livvy — I know they will both really appreciate your feedback. It’s always so rewarding for the team to hear when they’ve made a positive difference.
Thank you again for your support and kind words about our products and service — we truly value it and hope to assist you again in the future!
Kind regards,
A Farley Country Attire 😊
Awful customer experience, never again.
The (£300) birthday present order took 3 weeks to arrive having being told in writing that it would be 3 business days. There is no phone number to call and they either ignore email requests to sort things out or try to fob you off.
Avoid at all costs.
23 de fevereiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for taking the time to leave your review.
We’ve looked into this carefully but unfortunately we’re unable to locate any orders under the username details provided.
To allow us to investigate this properly and resolve it as a priority, please could you contact our Customer Service Manager, Emmie, directly on emmie@afarley.co.uk with your order number or the email address used at checkout. She will be more than happy to look into this for you and get everything sorted as quickly as possible.
We do take all feedback seriously and would really welcome the opportunity to review this for you once we have the correct order details.
Kind regards,
A Farley Country Attire. 😊
Very helpful CS
Although the boots I wanted and ordered weren’t going to arrive by the time I needed them, the Customer service team were very helpful. Unfortunately a refund was required this time, but I’m sure my next visit to their shop will result in a good sale. Thank you for your time and help
6 de março de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your kind review! We’re really pleased to hear that our customer service team were able to help, even though the boots couldn’t arrive in time for when you needed them. We completely understand how important timing can be, and we’re glad we could assist with the refund smoothly.
We hope to see you again soon, whether online or in-store — and we’ll do our very best to make sure your next visit results in the perfect purchase 😊
Kind regards,
A Farley Country Attire.
Spot on!
How refreshing to deal with an efficient family run company.. great people and great products!..thank you
26 de fevereiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind words! It truly means the world to us to hear that you’ve had such a positive experience. 😊
Being a small family-run business, we genuinely care about every order and every customer, so feedback like this really makes our day. We’re so pleased you’re happy with both our team and our products!
We hope to see you again soon.
Kind regards,
A Farley Country Attire 😊
Great service from Emmie
First class service again from Emmie, the customer service lady. Fast and same day reply. Pleasure to deal with.
18 de fevereiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review!
We’re so pleased to hear you received first class service and a fast same-day reply — that’s exactly what we always aim for! It’s an absolute pleasure to help, and feedback like this really means a lot.
Thank you again for taking the time to leave such kind words 😊
Kind regards,
A Farley Country Attire.
Great customer service
Great customer service. Quality stuff. Will be returning to shop from A Farley Country.
13 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We’re thrilled to hear you were happy with our customer service and the quality of our products. It means a lot to us, and we can’t wait to welcome you back again soon 😊
Kind regards,
A Farley Country Attire.
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