Quick to order via the chatbot, not so quick to access to human beings. Heavily reliant on AI including weekends where access to chat bot is closed. Refunds have to be undertaken online. Poor timescal... Ver mais
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Leia as opiniões dos outros
The quality of the jeans I ordered was great. I did have a slight issue with the time taken for me to receive the items - it took a day or two longer than stated on ordering, but when I contacted Cust... Ver mais
A empresa respondeu
First time shopping with A Farley and Five Star service from Freya and the team. Although the shoes were not right for me, Freya provided excellent customer service throughout making what could hav... Ver mais
A empresa respondeu
The boots themselves are gorgeous! Really sturdy and they look and feel good quality. I did have a slight issue with delivery, however this was rectified quickly by customer service and I am very sati... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de equipamentos e roupas para actividades ao ar livre
- Loja de botas
- Loja de roupa
- Loja de moda masculina
- Loja de calçado
- Loja de moda feminina
Escrito pela empresa
Free delivery over £100 and 90 day returns on all products. We offer a fabulous range of country clothing & footwear available to buy online as well as in-store. We are stockists of leading country brands including Ariat, Barbour, Dubarry, Le Chameau, RM Williams, Harkila and Barker Shoes.
Informações de contacto
77 Harborough Road, Kibworth, LE8 0RF, Leicestershire, Reino Unido
- support@afarley.co.uk
- afarleycountryattire.co.uk
4,2
Bom
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 95% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Shocking Service.
I have never and it is still the case, that I haven't recieved a delivery date. The only communication (of any kind) I have recieved is the original order with a order number on and no further details. I have tried several times to use their automated service to cancel my order but instructed that orders can only be cancelled by telephone (0116 4105440). When I have telephoned the service says they no longer take telephone calls and to use the automated service. I frustratingly will have to wait a few days more and cancel the payment made to the bank. In my opinion I have been treated shockingly and this shouldn't be acceptable.
2 de fevereiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback.
I’m really sorry to hear about your experience and for the frustration this has caused. Our Customer Service Manager, Emmie, has been in touch with you directly to help resolve this for you. Please could you kindly get back to her so we can get this sorted as quickly as possible.
Kind regards,
A Farley Country Attire. 🙂
Amazing company and brilliant customer…
Amazing company and brilliant customer service by Freya
30 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind words! We’re absolutely delighted to hear you had such a great experience and that Freya was able to look after you so well — we’ll be sure to pass this on to her. Your support really does mean a lot to us 😊
Kind regards,
A Farley Country Attire. 🙂
A Farley Country Attire
This is my second purchase with A Farley in as many weeks.
Excellent high quality product shoes as described,very competitively priced and promptly delivered.
Once again excellent helpful attentive personal service.
The delivery carrier had initial difficulty with my address but a quick message to A Farley and the young lady resolved the issue quickly and delivery made quickly.
Thank you to Freya at Farley.
I would have no hesitation in recommending this company and look forward to making future purchases with absolute confidence.
29 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear that this was your second purchase with us in such a short space of time and that you were pleased with the quality, pricing and prompt delivery of your shoes.
We’re especially pleased to hear that Freya was able to resolve the delivery issue quickly for you — we’ll be sure to pass on your kind words to her. Providing helpful, attentive and personal service is something we really pride ourselves on, so feedback like this means a great deal to us.
Thank you again for your recommendation and continued support — we look forward to helping you again in the future 😊
Kind regards,
A Farley Country Attire. 🙂
This was the ultimate online shopping…
This was the ultimate online shopping experience,the communication between customer support and customer is second to none! Order was shipped quickly and rectifying an incorrect order was even quicker. Such a smooth and hassle free experiance and actually making you feel like a valued customer going over and beyond to keep me happy!! I will for sure be returning to shop here! 5 star treatment for sure! Big shout out to “Livvy” at customer support she’s a star!!
28 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a wonderful review! 🌟
We’re absolutely delighted to hear that you had such a positive experience and that our customer support made everything smooth and hassle-free for you. Making our customers feel genuinely valued is something we truly pride ourselves on, so it means a lot to hear that this came across.
I’ll be sure to pass on your lovely feedback to Livvy — she’ll be thrilled to hear your kind words! Thank you again for your support, and we very much look forward to welcoming you back again soon 😊
Kind regards,
A Farley Country Attire.
I just want to say that I have had a…
I just want to say that I have had a FANTASTIC experience with Freya and your company in general and it’s such a pleasure to be able to deal with such helpful, understanding and accommodating people!
I am overjoyed to realise that British companies like you still exist and I hope you move from strength to strength.
26 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to share such kind feedback — it really means the world to us. We’re absolutely delighted to hear that you had such a fantastic experience with Freya, and I’ll be sure to pass your lovely comments on to her as well 😊
As a small, family-run British business, feedback like this genuinely means everything to us, and we’re so grateful for your support and encouragement. We truly appreciate you choosing to shop with us and wish you all the very best.
Kind regards,
A Farley Country Attire. 😊
This is my second time of ordering from…
This is my second time of ordering from A Farley. I had an issue of a sizing on a pair of Ariat Boots. Spoke to Livvy who went the extra mile to resolve the problem with outstanding product knowledge and practical options. An efficient swap was organised by Livvy on behalf of A Farley. Really grateful for the help, and based on this service will for sure use this company again.
18 de dezembro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review!
We’re really pleased to hear that Livvy was able to help resolve the sizing issue for you and get everything sorted smoothly. She has fantastic product knowledge and always goes the extra mile, so your kind words will mean a lot to her.
We truly appreciate your continued support and are so glad to hear you’ll be shopping with us again. If you ever need any help in the future, please don’t hesitate to get in touch.
Kind regards,
A Farley Country Attire. 😊
Great company
Great company to deal with. Fast and efficient communication and solved my query about Jersey deliveries super quick.
Great product range too!
21 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review! We’re really pleased to hear that your query about Jersey deliveries was resolved quickly and that you found our communication helpful. It’s also great to know you’re enjoying our product range – that really means a lot to us.
Kind regards,
A Farley Country Attire. 🙂
Order never delivered and the worst customer service I've ever experienced
I purchased some items (in the £000s) from this company before the new year, and I would have paid for the quickest of their three shipping options, but when it came to check-out only their slowest delivery option (7 working days) was available. It turns out even that window was over-ambitious for them. It's now 15 business days since ordering (over 22 actual days) and it appears that they haven't even shipped the order. I've tried to email customer support to ask them what is happening, and after being fobbed off the first time, subsequent emails are just being ignored. Their chatbot is useless and they have disconnected their phone line. Not exactly the "exemplary levels of customer service" they claim to pride themselves on. I can't even get a point of contact to ask for a refund. A quick search of their accounts on Companies House tells the story of the direction they are going. I'll be claiming my money back. Avoid.
21 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for taking the time to leave your review.
We’ve looked into this carefully but unfortunately we’re unable to locate any orders under the username details provided.
To allow us to investigate this properly and resolve it as a priority, please could you contact our Customer Service Manager, Emmie, directly on emmie@afarley.co.uk with your order number or the email address used at checkout. She will be more than happy to look into this for you and get everything sorted as quickly as possible.
We do take all feedback seriously and would really welcome the opportunity to review this for you once we have the correct order details.
Kind regards,
A Farley Country Attire. 😊
Livvy provided brilliant Customer…
Livvy provided brilliant Customer service, very helpful and friendly! I had a question around delivery and in less than an hour my query was resolved and my delivery was shipped. Thankyou Livvy
19 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review! We’re absolutely delighted to hear that Livvy was able to help so quickly and get everything sorted for you — she’ll be thrilled to read this. Providing friendly, efficient service is exactly what we strive for, so it really means a lot to us 😊
Kind regards,
A Farley Country Attire
Purchased a Vessel cleaning brush
Purchased a Vessel cleaning brush, must thank Livvy Elliot for the wonderful service and help provided .. would definitely use A Farley again …
Many thanks.
19 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your kind words and for taking the time to leave a review. We’re delighted to hear you’re happy with your Vessel cleaning brush, and we’ll be sure to pass your lovely feedback on to Livvy — she’ll be thrilled to hear it!
We really appreciate your support and look forward to welcoming you back to A Farley again in the future.
Kind regards,
A Farley Country Attire 🙂
Avoid if you want a quick delivery
Ordered socks well before Christmas as a gift and I still don’t have them despite chasing several times and false promises and now they have closed their phone lines! Avoid this company if you want your order any time soon!
19 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for your feedback.
I’m really sorry for the frustration caused. Our customer service manager Emmie has been in touch with you directly via email to look into this and help resolve the issue as quickly as possible.
Kind regards,
A Farley Country Attire.
Never received my item which I ordered
Never received my item which I ordered. The company have disabled there phone lines so they don't have to speak to you.
They don't respond to emails, I have sent 3 over the last 18-20 days !
This crowd quite clearly want you money, but don't want to deal with any issues or problems that arise (SCAM ), or maybe it's just run by John Wayne's relatives!!!! 🤠🤠🤠
Save you time and money and use other supplies !!
If you hadn't made it impossible to speak to anyone, by disabling your phone lines, and blanking emails this issue might of got resolved without having to put a bad review
2 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you for taking the time to leave your review.
We’re genuinely very sorry for the inconvenience caused — unfortunately, this order was lost by Royal Mail, which we completely understand is frustrating, even though it was outside of our control. Please accept our sincere apologies for the experience this has caused, however we are glad to see that you have now received your order.
Emmie, our Customer Service Manager, has already been in touch to help resolve this for you. If you could kindly get back to her, that would be greatly appreciated so she can ensure everything is fully sorted for you as quickly as possible 😊
Kind regards,
A Farley Country Attire.
I brought a pair of lovely boots from…
I brought a pair of lovely boots from this company and unfortunately there was a fault with them.. customer service was amazing I dealt with a lovely girl called Livvy Elliot who was very professional and very quicky dealing with the problem and I would really recommend this fantastic company. Thank you so much
13 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a kind review.
We’re really sorry to hear there was an issue with the boots, but we’re so pleased that Livvy was able to get this resolved for you quickly and professionally. I’ll be sure to pass on your lovely feedback to her — she’ll be thrilled. Thank you again for your recommendation and support, it truly means a lot to us. 😊
Kind regards,
A Farley Country Attire.
The place to buy
The place to buy! Great value, good customer service, quick dispatch and delivery! Whats not to like
10 de outubro de 2025
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review! We’re really pleased to hear you were happy with the value, service, and quick delivery — that’s exactly what we aim for. We truly appreciate your support and hope to welcome you back again soon!
Kind regards,
A Farley Country Attire.
Thank you Livvy Elliot from A Farley…
Thank you Livvy Elliot from A Farley for sorting out my delivery of order and resting my mind. You were efficient and also respectful for my confusion of the delivery date. This means a lot to me and other customers you must deal with as makes more people want to shop with A Farley even if delays are coming as knowing customer service will sort out without delay as many companies out there do not give the same service as you guys and dolls. Thank you again!!
14 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a kind and thoughtful review 😊
We’re absolutely delighted to hear that Livvy was able to help resolve your delivery and put your mind at ease. We’ll be sure to pass on your lovely feedback to her — she’ll be so pleased to hear it. Providing clear, respectful and supportive customer service is incredibly important to us, especially when delays happen, so it really means a lot to know this made a difference for you.
Thank you again for your understanding and continued support — it truly is appreciated 😊
Kind regards,
A Farley Country Attire.
Product return
I had an enquiry recently that was handled by Livvy Elliot. This dealt with extremely professionally and with a highly satisfactory outcome. Great company and staff.
12 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you very much for taking the time to leave this lovely feedback 😊
We’re so pleased to hear that Livvy handled your return enquiry professionally and that you were happy with the outcome. Your kind words mean a great deal to both Livvy and the wider team, and feedback like this really does encourage us to keep delivering the best service we can.
Thank you again for your support
Kind regards,
A Farley Country Attire.
Excellent service
Excellent service. Ordered new wellies and arrived the next day. So fast, excellent packing and great boots. And an additional discount at lurchaee point. Highly recommend. Thank you
9 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for taking the time to leave such a lovely review 😊
We’re really pleased to hear your wellies arrived so quickly and that you’re happy with the boots, packaging, and the extra discount too. Your recommendation truly means a lot to us.
Kind regards,
A Farley Country Attire 🙂
Proactive and professional customer…
Proactive and professional customer service backing up a terrific offering
13 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you very much for your kind words 😊
We’re really pleased to hear you found our customer service proactive and professional — that’s exactly what we aim for. Your feedback truly means a lot to the whole team.
Kind regards,
A Farley Country Attire 🙂
Ordering was simple
Ordering was simple, great price and arrived well packaged within 48 hours - perfect all round!
13 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you so much for your lovely review 😊
We’re really pleased to hear that ordering was simple, the price was right, and your order arrived quickly and well packaged. Feedback like this means a lot to the whole team — thank you for choosing to shop with us 😊
Kind regards,
A Farley Country Attire.
Meyer mid grey Chicago trousers
Ordered Meyer trousers on Thursday 11pm, trousers arrived Saturday before midday by Royal Mail. Easy to order, quick service, very happy, many thanks
8 de janeiro de 2026
Opinião espontânea
Resposta da A Farley Country Attire
Thank you very much for your great review 😊
We’re so pleased to hear you’re happy with your Meyer trousers and that they arrived quickly with Royal Mail. It’s lovely to know you found the ordering process easy and the service quick — we really appreciate you taking the time to share your experience. Many thanks for shopping with us 😊
Kind regards,
A Farley Country Attire.
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