My afro hair craves moisture and these products deliver all without too much oily build up. I am using the oils, Nourish and Restore oils on a daily basis. These products are aptly named, my hair does... Ver mais
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Leia as opiniões dos outros
I have been using Afrocenchix products for over 3 years now.The products smell amazing and help me and my 3 daughters maintain our afro hair. There are always great deals to take advantage of. Duri... Ver mais
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Your product was recommended by a friend who uses your products on her natural hair. I love the smell of your products the way it makes my coiled hair shine and keep it's curls and the LOC system whic... Ver mais
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Great, natural, quality products, fast delivery, nice packaging. My only criticisms: 1. The dispenser pump for the hair oil is sometimes difficult to unlock. 2. The Moisture Locking hair oil bott... Ver mais
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Informações sobre a empresa
- Fornecedor de produtos de beleza
- Loja de produtos de beleza
- Fabricante de cosméticos
- Fábrica de cosméticos
- Loja de produtos para cabelo
- Loja de cosmética
Sobre Afrocenchix
Escrito pela empresa
Afrocenchix: Making Natural Simple
In 2008, Afrocenchix embarked on a mission to discover the ideal, health-conscious, and user-friendly products for Afro Hair. Recognizing the uniqueness of every curl, coil, and kink, we curated a line of vegan products that seamlessly combine organic ingredients with the synergy of thorough research and personal hair experiences.
Our product range, spanning from sulphate-free cleansers to nourishing conditioners and innovative styling solutions, is meticulously crafted to nurture and safeguard Afro hair, regardless of its texture or type. We take pride in formulating products that align harmoniously with Afro hair's natural structure, facilitating the attainment of healthy, vibrant locks from root to tip.
Beyond offering exceptional products, Afrocenchix has cultivated a community centred on self-love and empowerment. We firmly believe that embracing one's natural hair is a compelling declaration of self-acceptance and pride. Serving as a platform that honours the versatility of natural hair, Afrocenchix is dedicated to supporting individuals throughout their unique hair journeys, whether they prefer coils, braids, afros, or protective styles.
At the core of Afrocenchix is a commitment to sustainability. Each product reflects our dedication to minimising environmental impact through eco-friendly packaging and ethical sourcing practices.
Join us in celebrating the beauty of natural hair and the joy of embracing your authentic self. Experience the essence of natural hair care with Afrocenchix – where science, nature, and community intertwine to create a transformative journey.
SHOP NOW
Informações de contacto
Watford Metro Centre, Unit 13, Dwight Rd , WD18 9SB, London, Reino Unido
- info@afrocenchix.com
- afrocenchix.com
4,4
Excelente
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Best shampoo on the market imo
Have been using these products on my 2C/3A hair for years. Incredible quality and performance. I have yet to find a better shampoo that cleans without drying my hair and the conditioner is a staple for me now.
26 de novembro de 2024
Resposta da Afrocenchix
Thank you for your glowing review, Spiro! We're thrilled to hear that our shampoo and conditioner have become staples in your hair care routine and that they work so well for your 2C/3A hair.
Your continued support means the world to us.
Great products and great service
Great products and great service. Ordering was very straightforward.
26 de novembro de 2024
Resposta da Afrocenchix
Thank you for your wonderful review, Kate! We're delighted to hear that you found our products and service to be great and that ordering was straightforward. Your satisfaction is very important to us.
My purchase
I enjoyed the discount no problems & the product smells courage delivery on time
26 de novembro de 2024
Resposta da Afrocenchix
Thank you, Eugeney, for your lovely review! We're delighted to hear that you enjoyed the discount and that the product met your expectations with its delightful scent and timely delivery.
Your support means a lot to us.
I ordered a product for next day…
I ordered a product for next day delivery and still not received confirmation on delivery.
Very sceptical that the product will arrive.
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Updated. Misunderstanding product arrived the next business day.
8 de dezembro de 2024
Opinião espontânea
Resposta da Afrocenchix
We apologize for any confusion or inconvenience. Just a friendly heads-up: Orders placed on a Saturday or Sunday will be shipped on Monday.
You can view our Shipping & Returns Policy https://afrocenchix.com/pages/shipping-returns?srsltid=AfmBOopDsl83mf5iIOBmMKOAPnxjEQadOe8SdyhTVlegFpRUuUPO59cz for more details. If you have any questions or need further assistance, feel free to send us an email at info@afrocenchix.com. We're here to help and ensure you have the best experience with our products and services.
Delivery was quick and their…
Delivery was quick and their responsiveness when I had an issue with one of the products received was great.
20 de novembro de 2024
Resposta da Afrocenchix
Thank you for your positive review! We're glad to hear that you appreciated the quick delivery and our responsiveness in addressing the issue you had with one of the products.
Completly in love with this brand
My hair and I, are DEEPLY in love this range of products. But we have a soft spot for the moisturizing spray & cream. The haïr conditionner is BOMB as well.
21 de novembro de 2024
Resposta da Afrocenchix
Hi Catherine. Thank you so much for your lovely feedback! We're thrilled to hear that you and your hair are deeply in love with our range of products, especially the moisturizing spray & cream and the hair conditioner. Your support means the world to us!
Misuse of my data
I initially had no major issues with this company after shopping with them some time ago. However, my trust in them has completely evaporated due to their appalling misuse of customer data. Without my consent, they signed me up for their newsletter, which I never asked for or wanted. I’ve gone out of my way to unsubscribe, sent emails, texts, and even called them to remove me from their mailing list. Yet, despite all this, I woke up this morning to yet another unwanted email.
This blatant disregard for customer privacy and repeated intrusion is beyond frustrating. It feels like my efforts to resolve this directly were completely ignored. Now I’ve been left with no choice but to leave this negative review and block them entirely. The whole experience has been exhausting, and I will never shop with them again.
23 de novembro de 2024
Opinião espontânea
Resposta da Afrocenchix
We sincerely apologize for the inconvenience and frustration you've experienced. At Afrocenchix, we take the privacy of our customers' data very seriously, as outlined in our Privacy Policy. ( https://afrocenchix.com/pages/privacy-policy)
Unsubscribing from our communications should be straightforward, either through the links in our emails or by contacting us directly at info@afrocenchix.com. If this has not worked as intended, we deeply regret the oversight and would like to address it urgently.
Could you kindly share screenshots of your previous correspondence with us via email? This will help us investigate the matter thoroughly and ensure it does not happen again. This experience does not reflect our commitment to respectful and efficient service, and we hope to resolve it to your satisfaction.
Great products
Great products, really works well for my hair. The last purchase I made I bought for a friend. I would recommend Afrocenchix products
31 de outubro de 2024
Resposta da Afrocenchix
Thank you so much for your kind words and for recommending Afrocenchix products! We’re thrilled to hear that they work well for your hair and that you even shared them with a friend—that’s the highest compliment we could ask for.
Excellent quality of products and range
Excellent quality of products and range of hair care. The set I bought was perfect for wash days. I was also happy to receive a beautiful printed fabric bag with my purchase. The quality of the container’s in particular the shampoo bottle could be improved. However, the purchase was great value and I would recommend.
4 de novembro de 2024
Resposta da Afrocenchix
Hi Estella,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re enjoying the quality and range of our hair care products, and it’s great to know that the set worked perfectly for your wash days. We’re also thrilled that you appreciated the printed fabric bag—it’s a little extra touch we love to include.
We’ve noted your feedback regarding the shampoo bottle, and we’ll pass this along to our product team for consideration as we continually strive to improve. Thank you for bringing it to our attention.
We truly appreciate your recommendation and support.
Love the products
Love the products, in particular the moisturiser which is light and non-greasy and the scalp of which I also use on my daughters hair to keep it healthy.
1 de novembro de 2024
Resposta da Afrocenchix
Hi Kelly,
Thank you so much for your lovely feedback! We’re thrilled to hear that you love our products, especially the moisturiser. It’s wonderful to know that it works well for both you and your daughter, keeping her hair healthy and nourished.
If there’s anything we can do to make your experience even better, please don’t hesitate to let us know. We truly appreciate your support and look forward to serving you again!
Quick update on my previous review 4…
Quick update on my previous review 4 days ago. I agree with some reviewers re ultra hydrating hair spray bottle. The spray top gets stuck when you press it & as your hands are wet from using the cream, it’s very awkward to pull the spray top up to continue using it. I now resort to pouring the cream in my hand to use which renders the spray mechanism useless. Not sure if I had a dodgy bottle but still not good. Please look at this and whether a different spray system can be used.
3 de novembro de 2024
Opinião espontânea
Resposta da Afrocenchix
We sincerely apologize for the frustrating experience with our ultra hydrating hair spray bottle's spray mechanism. We understand how inconvenient it can be.
We genuinely appreciate your honest feedback, as it helps us identify areas for improvement. Your input is crucial in enhancing our products.
To further assist you, please email us at info@afrocenchix.com. Our dedicated team will:
*Conduct investigation.
*Note your suggestions for future product development
Thank you for your patience and cooperation.
Finally know how to look after my hair owe it all to you
Finally know how to look after my hair (aged 66!). Owe it all to Afrocenchix
18 de outubro de 2024
Resposta da Afrocenchix
We're overjoyed to hear that AfroCenchix has helped you master your hair care at 66! It's never too late to discover the perfect routine.
Thank you for trusting us with your hair journey. We're honored to have played a part in your hair care success.
Love the products for the whole family…
Love the products for the whole family (girls and boys) and fast and secure delivery every time.
14 de outubro de 2024
Resposta da Afrocenchix
Thank you for loving Afrocenchix products for your whole family! We're glad you enjoy our products and reliable delivery.
Quality of product and outcome
11 de outubro de 2024
Resposta da Afrocenchix
Thank you for your wonderful review! We're delighted to hear that our products have met your expectations, delivering exceptional quality and outstanding results.
We're passionate about helping you achieve healthy, beautiful hair. Your satisfaction is our top priority!
Resposta da Afrocenchix
Thank you so much for your kind words! We're thrilled to have earned your loyalty and trust.
Wonderful service
Prompt delivery of exactly what I was looking for (Sheen spray and Smooth cream).
14 de outubro de 2024
Resposta da Afrocenchix
Thank you so much for your kind words! We're thrilled to hear that your order arrived promptly and exactly as expected - your Sheen spray and Smooth cream are on their way to helping you achieve amazing hair!
We're passionate about delivering exceptional service and products that truly make a difference. Your satisfaction means the world to us!
Love my Afrocenchix products
This hair care company is the best one I’ve found that works so well for my hair and scalp. Having psoriasis on my scalp is annoying and can be crazy itchy. I use their Sheen, Seal and Smooth trio. I’ve been using these for probably over 2 years now. I’ll continue to use these awesome products as long as my scalp lets me. And I love that the scents are chokingly overpowering.
14 de outubro de 2024
Resposta da Afrocenchix
Thank you so much for sharing your wonderful experience with our products! We're thrilled to hear that our Sheen, Seal, and Smooth trio has been a game-changer for your hair and scalp, especially in managing your psoriasis.
We appreciate your loyalty and trust in our brand. Our gentle, effective formulas and subtle scents are designed to prioritize your comfort and hair health.
If you have any questions or concerns, please don't hesitate to reach out. We're here to support you on your hair journey.
Great product
Great product. Customer service remains wonderful even as the company grows.
14 de outubro de 2024
Resposta da Afrocenchix
Thank you for your wonderful review! We're thrilled to hear that you're enjoying our products and experiencing exceptional customer service.
We're passionate about delivering high-quality products and outstanding customer experiences, even as we grow. Your loyalty and trust mean the world to us!
Thank you for being part of the Afrocenchix family!
Consistently high level
Consistently high level of products and packaging and these products have transformed my hair health. So glad that I found this retailer.
14 de outubro de 2024
Resposta da Afrocenchix
Thank you so much for your wonderful review! We're thrilled to hear that our products have made a positive impact on your hair health.
At Afrocenchix, we're committed to delivering high-quality products and exceptional packaging. Your feedback means everything to us!
We're grateful for customers like you who trust our brand. If you have any questions or need recommendations, please don't hesitate to reach out.
Keep enjoying healthy, beautiful hair!
Good product awful bottles!
The product contains to be great however the new bottles are awful and you can barely get the moisture, shampoo or conditioner out!
10 de outubro de 2024
Resposta da Afrocenchix
Thank you for sharing your honest feedback! We're glad to hear that you like our product, but sorry to hear that our new bottles aren't meeting your expectations.
We apologize for the inconvenience you're experiencing with dispensing the product. We take your comments seriously and will pass them on to our packaging development team for review.
To further assist, please email us at info@afrocenchix.com with:
*Photos of the issue you're experiencing
*Your order number
This will help us investigate and resolve the issue promptly.
Thank you for your patience and cooperation. Your satisfaction matters!
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