Agincare Opiniões 

My wife got herself in a bit of a predicament and was not able to move. The care team from the New Milton office looked after her until further help arrived and stayed until I was able to get home. My wife was none the worse for wear and was quickly back to her old self. So well done New Milton team - an unpredictable event managed to a successful outcome!

Admiralty House did a tea party for my mother in laws 95th birthday. They made her a lovely birthday cake and really made a fuss of her which was lovely. The staff are amazing.

It's early days yet as my mother has only been in care for a few days. However, the grounds are beautiful and the staff all seem friendly and professional.

Great company to work for, very supportive manager, great team to be a part of.

Staff and knowledge were exemplary and great atmosphere in home. Extremely helpful in making sure my Mother was going to he happy there too.

Terrible in New Milton. Manager is immature and never takes responsibility for her agency. We’re all human and make mistakes but if you don’t accept responsibility you never learn anything & it makes you arrogant. You can imagine if she’s like that what the rest of the staff are like. Some good carers some very rude & unprofessional but that’s only to be expected with the current management. Carers clearly need proper training, which includes customer service and respect for the client but these agencies employ anyone without experience, it’s such a badly paid job it’s no wonder there are these concerns. Avoid, if you can! The Manager may have sent flowers to another client but she couldn’t even be bothered to come round and discuss our safeguarding concerns or issues with some carers so you should investigate this internally and take it seriously.

Manager showed us around and related well to potential resident. Senior staff member carried out assessment on another occasion in a considerate and understanding way

Conney the lady showed us around started experience of dad's tranition from hospital to home a easy journey.
She explained everything was not pushy and had answers for everything (u have a great member staff ). The room is lovely and spacious. After visiting other homes yours deffo was the best and wound highly recommend

I went for rest bit all went well and then it went bad I have evidence off what happened the manager said you can not stay here pack your bags and leave the police was called because i went for a walk there was no one at the reception desk to ask & the doors where not locked and day staff very nice and perlite night staff kept banging doors and one night staff said ok then go and kill your self i don’t care , I use to work in a care home so I know what it’s all about the food was cold the staff had no training on how to handle the residents or on server mental health which i have got

My experience of Agin Care was brief, the company having taken over the care home where my father had wandered during the night and trapped his fingers in a fire door. The incident was unobserved. The surgeon advised the removal of part of 1 finger but decided Dad would not cope with the anaesthetic. Whilst at the care home he ripped out the stitches on 3 occasions making me question the level of supervision. Dad then refused to eat or drink, was hospitalised with pneumonia and died.
My Mum was still a resident in the home when Agin took over. I spoke to and emailed the interim manager to express my concerns regarding the inadequate investigation and the poor level of care but did not feel that my concerns were taken seriously. I moved Mum out of this care home. On the day of her move I was told by a number of staff that they did not know she was moving, neither did they know that Dad had died. Articles of labelled clothing, shoes and spectacles were missing from her belongings together with her handbag. Despite a number of phone calls not all of these items have to this date been returned.
Unless Agin Care have made huge changes to the level of care, cleanliness and staff training I would not recommend this home to anyone.

Superb service so far. I cannot fault the support Agincare have given to my aunt and to myself in order to make the service work for us. With my aunt in a resbite care home over 100 miles from her home where she will have the care, Agincare were able to accommodate and meet my aunt and go to her home to ensure she has everything she needs in place for her return home.

I'm very impressed with the service so far.

I cannot speak too highly of the care my daughter is getting at an Agincare home in Weymouth (Crecy). The staff are all kind, helpful and knowledgeable. The care they are giving to my daughter's diet at the moment is just outstanding. I am able to talk to the care manager and her deputy and they are both interested and professional and able to offer creative solutions to care management problems. Highly recommended.

Made very welcome by all staff.My Mum said lovely a fresh start.Very clean .Really hope Mum will enjoy it here.Beautiful garden area to sit in.Very promising.

Friendly staff made moving mum stress free

Very happy with the helpful and kind manner of the manager! All the staff seemed lovely and residents looked happy! Think we have made the right choice with Boswell care home

From when we visited the home the whole experience has been excellent. The staff at the home were informative and helpful and understood what a big decision it is placing an elderly relative into care. Once we decided to proceed the assessment was carried out quickly and Ben in the office was very helpful . A first class service from everyone we dealt with.

I was debating whether or not its 1 star.
What happened. Paid by Adult Social Services.
People nice enough - no complaints there - maybe warranting the extra star?
Patient/Caree left with staff that refuse to clean the private parts. Basic caring stuff - those are the most significant areas to clean if the caree can't.
Also staff, while nice and pleasant enough, finish duties in less than 10 mins and then sit in car for the next 20 mins. Should that 20 mins be for the caree? I suspect so.
Caring is not well paid in the UK, but there's something not right - care and personal pride that the jobs been done correctly.
Need to step up Agincare.

All very good.

Great helpful team
Great communication from Aaron,Kirsty and John