Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. E... Ver mais
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Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. E... Ver mais
A empresa respondeu
Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did... Ver mais
A empresa respondeu
The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs,... Ver mais
A empresa respondeu
Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails.... Ver mais
A empresa respondeu
Informação fornecida por diversas fontes externas


220 Congress Park Dr Suite 330, 33445, Delray Beach, Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sam Kulle was wonderful to work with. Patient and responsive.
Very helpful staff. Good follow up on questions both email and live discussion. Itinerary sounds wonderful and price is great.
Good experience booking our cruise for next year.
Patrick was outstanding on the phone helping me plan the trip of a lifetime. He wasn’t pushy but gave sound advice and helped me to pick the right room and the right flights. I highly recommend.
Bea Hernandez is a pleasure to work with and has helped us plan our bucket list vacation.
Very friendly and knowledgeable. Easy to deal with
This was the easiest, fastest cruise reservation I think we have ever made. Aimee was awesome! She was very knowledgeable and helped make it simple.
Communicates in a timely and professional manner, responsive, knowledgable, travel insurance easy to enroll and apply, good value
Montana was AWESOME! She deserves a raise! Montana was so helpful in booking our once in a life time Alaskan Cruise!
She answered MANY questions, returned e mails and phone calls PROMPTLY. She was at all times professional, courteous and patient. I would without hesitation recommend my friends to work with Montana. THANKYOU! Joanne and Dan
Calls to customer service department result in no results. Despite one call with the request for the URL for online-check in, I did not receive the promised email reply. Despite two calls that I do not accept to be automatically billed for a "trip insurance" for which I have not signed up for, the amount for the insurance was automatically added to the price of the cruise and charged to my credit card.
I would not deal with this company, who's business practices seem tricky and need to be carefully checked, for any other business.

Resposta da AlaskaCruises.com
Ok online service, but I feel misled by deposit refund policy. Cruise line refunds, but Alaska. Cruises keeps part of deposit. Hmmm.

Resposta da AlaskaCruises.com
I haven't taken my cruise yet. The on line booking experience was excellent! I'm very excited about my cruise to Alaska!!
Gina is awesome and super knowledgeable!! It was very helpful to work with her, but she also made it fun! Thanks Gina and we are so excited for our Alaskan vacation!!! 🙌🏼🙌🏼🙌🏼
Agents were so helpful answering all my questions and making helpful suggestions!
You phone representative was very professional, stayed with me until all questions were answered and made sure there were no details left out. When it came to my money, she made suggestions which led me away from her own company's profits, but saved me money. Very helpful.
Great. So easy and very accommodating. Found the cruise just right for me.
We were able to get information on a number of cruise options, so that we could decide on the perfect cruise. Our agent was also extremely knowledgeable and able to answer our specific questions.
Thanks
Easy to work with, explained options and found us a great deal on a cruise.
It was easy to make my reservation and the pictures of various accommodations were very helpful.
Good service overall and helpful support staff
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