AlaskaCruises.com Opiniões 

351
TrustScore: 1.5 em 5

1,5

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Classificada 1 em 5 estrelas

Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. E... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs,... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails.... Ver mais

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1,5

Muito mau

TrustScore: 1.5 em 5

351 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,5

Todas as opiniões

(351)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

Very helpful staff

Very helpful staff. Good follow up on questions both email and live discussion. Itinerary sounds wonderful and price is great.
Good experience booking our cruise for next year.

2 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Patrick made planning easy.

Patrick was outstanding on the phone helping me plan the trip of a lifetime. He wasn’t pushy but gave sound advice and helped me to pick the right room and the right flights. I highly recommend.

2 de agosto de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Aimee is awesome!

This was the easiest, fastest cruise reservation I think we have ever made. Aimee was awesome! She was very knowledgeable and helped make it simple.

30 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Over and above help from Montana B.!!!

Montana was AWESOME! She deserves a raise! Montana was so helpful in booking our once in a life time Alaskan Cruise!
She answered MANY questions, returned e mails and phone calls PROMPTLY. She was at all times professional, courteous and patient. I would without hesitation recommend my friends to work with Montana. THANKYOU! Joanne and Dan

23 de julho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Despite calls to customer service department, charges for a "travel insurance" that I did not sign up for were charged to my credit card.

Calls to customer service department result in no results. Despite one call with the request for the URL for online-check in, I did not receive the promised email reply. Despite two calls that I do not accept to be automatically billed for a "trip insurance" for which I have not signed up for, the amount for the insurance was automatically added to the price of the cruise and charged to my credit card.
I would not deal with this company, who's business practices seem tricky and need to be carefully checked, for any other business.

23 de julho de 2019
Opinião espontânea
logótipo da AlaskaCruises.com

Resposta da AlaskaCruises.com

7/24/2019
Hello, Mr. Reisacher. Thank you for bringing this issue to our attention. Our Client Services Manager indicated that she called and spoke with you yesterday (7/23), confirmed that you'd received our email about a refund for the insurance, and extended an complimentary onboard credit offer to you. We appreciate your feedback and do hope we have the opportunity to serve you again.

Sincerely,
The AlaskaCruises.com Team

Classificada 3 em 5 estrelas

Ok online service

Ok online service, but I feel misled by deposit refund policy. Cruise line refunds, but Alaska. Cruises keeps part of deposit. Hmmm.

21 de julho de 2019
Opinião espontânea
logótipo da AlaskaCruises.com

Resposta da AlaskaCruises.com

7/24/2019
Hello, Mr. Hansen. Thank you for taking the time to offer a review! Our Client Services Manager indicated that she called and left you a voicemail yesterday (7/23) regarding the non-refundable deposit rate you booked with us. We appreciate your feedback and do hope we have the opportunity to serve you again.

Sincerely,
The AlaskaCruises.com Team

Classificada 5 em 5 estrelas

Gina is awesome

Gina is awesome and super knowledgeable!! It was very helpful to work with her, but she also made it fun! Thanks Gina and we are so excited for our Alaskan vacation!!! 🙌🏼🙌🏼🙌🏼

2 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

You phone representative was very…

You phone representative was very professional, stayed with me until all questions were answered and made sure there were no details left out. When it came to my money, she made suggestions which led me away from her own company's profits, but saved me money. Very helpful.

18 de junho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great

Great. So easy and very accommodating. Found the cruise just right for me.

6 de junho de 2019
Opinião espontânea

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