AlaskaCruises.com Opiniões 

351
TrustScore: 1.5 em 5

1,5

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Classificada 1 em 5 estrelas

Terrible service, no return calls upon request and uncaring booking agent after she got the booking. What a joke: The agent promised that Trisha would call me, but she NEVER called until my posting. E... Ver mais

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Classificada 2 em 5 estrelas

Initially flood you with more information than one needs Some times not to clear in explanations. When requesting clarifications not a full answer as they pay little attention to detail Did... Ver mais

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Classificada 1 em 5 estrelas

The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs,... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Poor communication. They do not contact you at all prior to final payment being due, they want you to lose your deposit. In fact you will get nothing from them after your initial confirmation emails.... Ver mais

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AlaskaCruises.com

At AlaskaCruises.com, we are your Alaska experts. We will help you plan your cruise vacation of a lifetime.

Book Your Cruise Online or call our Alaska cruise experts at 1-800-201-6937

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1,5

Muito mau

TrustScore: 1.5 em 5

351 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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1,5

Todas as opiniões

(351)

1 opinião nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Vacations

Have been making vacation plans with Alaska Cruises for many years. Our travel agent (Philip Prager) is the BEST!!

14 de maio de 2019
Opinião espontânea
Classificada 3 em 5 estrelas

Wasn't the lowest fare

Wasn't the lowest fare. Although the refund was prompt, they charged a "rebooking" fee.

11 de maio de 2019
Opinião espontânea
logótipo da AlaskaCruises.com

Resposta da AlaskaCruises.com

Hello Gloria. Thank you for bringing this to our attention. The fee has been removed from your booking, and our Client Services Manager has left you a voicemail confirming such. We look forward to the opportunity to serve you again.

Classificada 5 em 5 estrelas

Better rates & better agents

The rates at AlaskaCruises.com were almost 50% lower than two other sites I contacted. Add in the great service from the agent and it's unbeatable.
Agent Maggie B. was very patient with all my questions and informative about the ship as she'd been on board herself. She was also able to give me info on the excursions which was very helpful. Agents at two other sites were surly and couldn't answer questions.

4 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Montana from Alaskacruise has just been…

Montana from Alaskacruise has just been outstanding travel agent. The best customer service I have ever seen in any industry period. I used to run large customer service organizations for large corporations and I could only dream to have top performers have a fraction of the passion she had for creating an absolutely 100% positive experience. She was patient, did a lot of research on various things to do, spent infinite amount of time catering to all our needs. She is just amazing and honestly is the role model for any one in customer service across industries. Outstanding job and alaskacruises, you are very lucky to have her and you’ll be a great company as long as you groom these naturally born gifted individuals - thank you

2 de maio de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

The travel agent that booked this…

The travel agent that booked this cruise for us is terrible. As soon as our credit card was charged she has not returned calls. We are traveling with friends and informed her of many of our needs, such as aisle seats on the aircraft, process for carrying medications etc., and she does not return calls.

I hope she does not represent Norwegian Cruise Lines, if this is the case, I have a great deal of intrepidation regarding my upcoming cruise experience.

10 de abril de 2019
Opinião espontânea
logótipo da AlaskaCruises.com

Resposta da AlaskaCruises.com

Hello Linda, thank you for bringing this issue to our attention. We've checked our phone records and show no inbound calls that were unanswered or went to voice mail from the phone number used on your booking. Were you attempting to contact AlaskaCruises.com, or Norwegian Cruise Line? I have alerted a Sales Manager about your concern, and I am happy to have your agent reach out to you if you wish. We do apologize for any inconvenience.

Classificada 3 em 5 estrelas

It has been difficult to get any…

It has been difficult to get any information on the confirmation of my trip. I received an email -but wanted to speak with someone about the reservation and have found the hours to be terrible to navigate on west coast time.

9 de abril de 2019
Opinião espontânea
logótipo da AlaskaCruises.com

Resposta da AlaskaCruises.com

Hello Anja. Thank you for bringing this issue to our attention. Our Client Services Manager has reached out and left you a voicemail with her contact information. We will work to find an agent assist you during hours you are available. We appreciate your feedback and do hope we have the opportunity to serve you again.

Classificada 5 em 5 estrelas

So far ... so good!

So far ... my experience has been excellent. Danielle has been patient and offered excellent suggestions and responded to my every request. I hope and pray the actual vacation will be as good!

28 de fevereiro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Great company to do business with

Ian Simmons was friendly courteous, and very helpful. He was very thorough with answers to any of my questions and quick to reply to any request. This is my 2nd booking with WMPH and most likely not my last.

19 de fevereiro de 2019
Opinião espontânea
logótipo da AlaskaCruises.com

Resposta da AlaskaCruises.com

Thank you, Mr. Dean, for taking the time to write a review. We appreciate your feedback. Ian enjoys helping you with your cruise, and we will pass your compliments on to him.

Have a great trip to Alaska!

Sincerely,
The AlaskaCruises.com Team

Classificada 4 em 5 estrelas

I found it hard to find a way to pay…

I found it hard to find a way to pay off my balance. I entered my confirmation #. But the site said it was invalid

17 de fevereiro de 2019
Opinião espontânea
logótipo da AlaskaCruises.com

Resposta da AlaskaCruises.com

Thank you, Mr. Jordan, for your feedback. We appreciate it, and it is our pleasure to help. A member of our team will reach out to you to clarify any concerns you have.

Have a great cruise!

Sincerely,
The AlaskaCruises.com Team

Classificada 5 em 5 estrelas

Sherief is amazing!

I felt I bombarded our agent, Sherief, with a million questions (and I still have more!) as we are in the early phase of having finally secured arrangements. She had answers for them all and, additionally, has volunteered so much information. In every interaction she has been extremely pleasant, patient and fun. She has made it feel as though I’m talking with a friend, all the while maintaining an air of professionalism. If there’s another cruise in our future, I’ll be calling Sherief!

14 de fevereiro de 2019
Opinião espontânea

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