I was served by the most polite well mannered and spoken gentleman called Jordan. He answered all my questions on technology flawlessly and was of the upmost assistance. I cannot praise him more highl... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Albion we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. Albion is an Apple Premium Reseller and Apple Authorised Service Provider based in the UK.
Informações de contacto
112 Strand, WC2R 0AG, London, Reino Unido
- 02072129090
- marketing@albion.co.uk
- albion.co.uk
4,0
Bom
647 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I booked a 40 minute slot for my iPhone…
I booked a 40 minute slot for my iPhone 14 to have battery replaced and was given the price also online. When I attended I was told I would have to allow 2 to 3 hours for replacement which had been made clear at booking. The assistant told me they were a franchise so couldn’t control the information online. Also that it is a complicated job taking it apart as the phones are not designed to do that. Also that there was no guarantee of time frame to service the phone as it all depends when the technicians become free from their previous job. More of this info should have been available online. Istore at Rushden Lakes Northants.
14 de janeiro de 2026
Opinião espontânea
Resposta da Albion
Hi Sean,
Thank you for taking the time to share your feedback. We’d like to clarify a few points regarding the booking and repair process.
Our appointment slots are 20 minutes and are intended for device check-in and assessment, not the duration of the repair itself. The actual repair time can only be confirmed during the appointment, once the device has been inspected by our technicians. This is clearly outlined step by step in the confirmation email sent at the time of booking.
While we understand your frustration, iPhone battery replacements do require careful disassembly and must be completed by qualified technicians using Apple-approved procedures. Repair timing can vary depending on technician availability and the condition of the device at the time of assessment.
If you are able to share where a 40-minute repair duration was stated, feel free to contact us at marketing@istore.co.uk and we would look into this further.
- Irene
Great service from Melisa in the iStore…
Great service from Melisa in the iStore Strand today. I have a feeling the services might be pricey, but I felt in good hands.
11 de janeiro de 2026
Opinião espontânea
Resposta da Albion
Hi,
Your positive feedback means a lot to us. Thank you for choosing iStore! We're looking forward to welcoming you back.
iStore Woking - Great same day service!
Sam at the Woking Store reassured me that I didn’t need a replacement screen as it was only my screen protector that had cracked. So I was lucky enough just to need a new screen protector! Great service and same day appointment! It’s located in the Peacock Centre Woking.
10 de janeiro de 2026
Opinião espontânea
Resposta da Albion
Hi Suzanne,
Thank you for taking the time to share your positive experience with us. Our team works hard to ensure our customers have the best possible experience, and it's rewarding to know we've succeeded with you. We look forward to serving you again soon!
Helpful and knowledgeable staff helping…
Helpful and knowledgeable staff helping me to make the right decision before my purchase.
9 de janeiro de 2026
Resposta da Albion
Hi Kirsten,
Thank you for choosing us and leaving a fantastic review! It's always a pleasure to hear that our customers are satisfied with our service. If you ever need anything or have any questions, don't hesitate to reach out. We're here to help!
My review is specifically for I store I store Tunbridge Wells Kent …
My review is specifically for I store Tunbridge Wells Kent.
The staff team are second to none. Absolutely outstanding. I was supported from the moment I walked in store. Nothing to do with if I was spending lots of money.
I had a fairly serious issue with my I phone. Harry the in store tech was fantastic. He was kind and saw I was very upset and distressed. He talked through how he could help and reassured me he could solve the issue. Big shout out to Harry. You truly were my angel friend who helped more than words can say. Thank you.
7 de janeiro de 2026
Opinião espontânea
Resposta da Albion
Hi Maureen,
Thank you for taking the time to share your positive experience with our team. If you ever need anything else in the future, please don't hesitate to reach out. We're here to assist you.
Enjoying my new iPhone Air
9 de dezembro de 2025
Resposta da Albion
Hi Charles,
We are glad you are enjoying your new iPhone Air. Thank you for choosing us and we are looking forward to serve you again soon!
Freddie was absolutely fantastic
Freddie was absolutely fantastic. He was very patient, friendly and incredibly helpful. IStore in Woking is fantastic and they have a fantastic team. Well done guys!
20 de dezembro de 2025
Opinião espontânea
Resposta da Albion
Hi,
Thank you for taking the time to share your positive experience with our team. Freddie is definitely a valuable asset to our store and we're glad you agree with us. We look forward to serving you again soon!
My wife said her Apple Watch wasn’t…
My wife said her Apple Watch wasn’t charging in Istore (Woking), they checked it and said the cable was faulty, she had the receipt and explained it was purchased just over a year ago, they said it would take a week to return. I asked if I could purchase a new one and when the replacement came get a refund they refused and said if we were in an apple shop they might replace it immediately but they couldn’t, we then left and contacted apple, they said it was only covered for a year. Although Woking guarantee for 2 years I cannot believe their customer service is such that they expect you to travel twice and be without your watch for a week just to cover a £29 cable. We returned a bought one but left deflated never to return.
18 de dezembro de 2025
Opinião espontânea
Resposta da Albion
Hi Stephen,
We’re sorry to hear that you were disappointed with your experience at our Woking store and understand how frustrating this situation must have been.
As an Apple Authorised Service Provider, replacement accessories such as charging cables must be requested directly from Apple and cannot be exchanged immediately in store. Although Apple’s standard warranty on accessories is one year, we were able to arrange a free-of-charge replacement under our extended two-year iStore warranty. Unfortunately, this does require the replacement cable to be ordered, which is why a short wait was necessary.
We appreciate that this was inconvenient and regret that we were unable to offer an alternative solution at the time that better suited your needs. We’re sorry this experience left you feeling deflated and hope you might consider giving us another opportunity in the future. ~ Irene
Everything was clear and transparent in…
Everything was clear and transparent in the purchase. Access to first-class smart products and installment purchases are a very high point for the customer.
9 de dezembro de 2025
Resposta da Albion
Hi Mahmood,
our positive feedback means a lot to us. Thank you for choosing iStore!
Fast delivery
9 de dezembro de 2025
Resposta da Albion
Hi Nana,
We're glad to have met your expectations. Thanks for the 5-star review!
Ordered an Apple Watch
Ordered an Apple Watch, order was fine and got it quickly
12 de dezembro de 2025
Resposta da Albion
We're glad to have met your expectations. Thanks for the 5-star review!
Visited the istore rushden lakes today…
Visited the istore rushden lakes today (13.12.25)
Received a lovely warm welcome on entry and great service from Charlie who took time to explain the various Watch strap options and then kindly fitted my new strap.
Great customer service that I thought deserved a shout out,
Will definitely visit again
13 de dezembro de 2025
Opinião espontânea
Resposta da Albion
Hi,
Thank you for taking the time to share your positive experience with us. Our team works hard to ensure our customers have the best possible experience, and it's rewarding to know we've succeeded with you. We look forward to serving you again soon!
Resposta da Albion
Hi Esohe,
Thank you for your 5-star rating! We're thrilled you had a great experience with us! ~ Irene
The IStore in Hereford for outstanding Customer Service
Being elderly and not overly proficient with computers, we needed some help with our equipment.
Speaking to some friends, they both recommended we visit the IStore in Hereford.
We ‘phoned the IStore to see whether we needed to make an appointment. A very helpful young man advised that we didn’t need an appointment and that we should just go along.
Go along we did and we received the most helpful, polite and considerate assistance. Nothing was too much trouble. We left the IStore truly delighted.
Thank you so very, very much to Nathan.
We have to say that other people came into the IStore in Hereford whilst we were there and they received equal attention from other members of staff.
Truly exceptional service at the IStore in Hereford. We were and remain most grateful.
9 de dezembro de 2025
Resposta da Albion
Hi Richard,
We are so glad you received 5-star service from Nathan. We're delighted to hear that you had a positive experience with the Hereford staff. If you ever need further help or have any questions, please don't hesitate to reach out. We're here to assist! ~ Irene
Not a true Apple service
I’m glad most have had a good experience with this store, however mine was different and less than 1 star. My phone was damaged whilst the battery was replaced, and I was informed that it was like that when I brought it in. Apple Reading have confirmed that it was damaged during the replacement. Their own photograph actually shows no damage to my phone. I would avoid using this store and only use an Apple Store, not a third party - I have learnt the hard way. Staff could not communicate on a personal level, and grudgingly offering a free screen protector was an insult.
5 de dezembro de 2025
Opinião espontânea
Resposta da Albion
Hi Susan,
We’re sorry to hear that you were unhappy with your experience and would like to clarify the circumstances surrounding your repair.
At check-in, photographs were taken of your device showing pre-existing scratches and general wear. These images were reviewed with you, and no concerns were raised when the device was returned following the battery replacement. The following day, you contacted us to report damage; however, after further review of both the photographs and the device by our technician and management, no additional damage beyond what was present at check-in could be identified.
As a goodwill gesture, a complimentary screen protector was offered but declined.
We regret that this experience has led to dissatisfaction; however, as an Apple Authorised Service Provider, we remain confident that the repair was completed correctly and in line with Apple’s guidelines.
Different quotes over the phone and at the appt
I have an issue with a Macbook that has a potentially faulty battery. I called them to book an appointment where I was quoted £250 for a topcase + battery replacement, which given it's Apple we talk about is not the most outrageous quote I expected. I agreed with the quote and proceeded to book the appointment.
Once I visited for the appointment, I was told at the store that I would have to pay a non-refundable £45 fee and then they would charge me "between £300-£400 for the repair". They could not give me a precise quote without paying the non-refundable £45.
I asked for the topcase and battery to be replaced anyway, no need to diagnose, if the problem persists that's fine, but I was told that they would have to charge the £45 anyway.
Wasted my time and now I have to travel to drop my laptop at an Apple Store where the diagnose is free (as it should be).
5 de dezembro de 2025
Opinião espontânea
Resposta da Albion
Hi Thanos,
We’re sorry to hear that you were unhappy with the information provided and would like to clarify the pricing discussed.
The initial figure quoted over the phone related to the estimated cost of the replacement part only. When you attended your appointment, our team explained that a £45 diagnostic fee applies, which is required to confirm the fault and provide an accurate repair quote. Following diagnostics, the total repair cost would have included the part cost plus our standard labour fee for fitting, which is why a wider estimate of £300–£400 was given at that stage.
Labour charges apply to all repairs and diagnostics are required before any work can proceed, even when a specific component is suspected. This is in line with Apple’s authorised repair process and is clearly outlined in our terms and conditions.
We appreciate that this may not have been communicated as clearly as it should have been over the phone, and we regret any frustration caused. However, no charges were taken without agreement, and the diagnostic process is necessary to ensure the correct repair is carried out.
Needed to buy the iPad Pro 13 inch as I…
Needed to buy the iPad Pro 13 inch as I knew it's magnificents.
Met Lukas who was polite and professional and knowledgeable.
Then returned for Ollie to complete everything and also found him very professional and a knowledgeable and a amazing young guy.
4 de dezembro de 2025
Opinião espontânea
Resposta da Albion
Hi Carol,
We're thrilled to hear that you had a great experience at iStore Colchester! Your kind words and appreciation mean a lot to us and our staff. If you ever need anything else in the future, please don't hesitate to reach out. We're here to assist you. ~ Irene
Resposta da Albion
Hi Mansour,
We are so glad iStore was a 5-star experience for you. Many thanks for your review. ~ Irene
Resposta da Albion
Hi Ameer,
Thank you for your 5-star rating! We're thrilled you had a great experience with us. ~ Irene
Got my new iPad mini from iStore
Got my new iPad mini from iStore, ordering was good and it came on time.
13 de novembro de 2025
Resposta da Albion
Hi Pat,
We are so glad iStore was a 5-star experience for you. Many thanks for your review and enjoy your new iPad mini! ~ Irene
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