I was served by the most polite well mannered and spoken gentleman called Jordan. He answered all my questions on technology flawlessly and was of the upmost assistance. I cannot praise him more highl... Ver mais
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After an Apple upgrade over the weekend, 2 of our IPads had difficulty opening, and we were unable to access anything. Contacted Apple Support by telephone, and after 2 long conservations, the proble... Ver mais
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Having heard that Mac 4 Mini base model being withdrawn (disappeared from Apple.com) I found Istore still selling online. Placed order, then realised on back order and there’d be none left. Emailed lo... Ver mais
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Techie BS alert. Happened across the Crawley branch from using the torturous Apple help bot. Elbowing colleague out the way saying “I’m the techie here” a lad informed us the bricked iPhone 13pro, i... Ver mais
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Informações sobre a empresa
Escrito pela empresa
At Albion we sell and service Apple products with all the must have accessories. Online or in-store we're here to help you get the most out of your Apple products. Albion is an Apple Premium Reseller and Apple Authorised Service Provider based in the UK.
Informações de contacto
112 Strand, WC2R 0AG, London, Reino Unido
- 02072129090
- marketing@albion.co.uk
- albion.co.uk
4,0
Bom
647 opiniões
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Respondeu a 81% das suas opiniões negativas
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Waste of time and money for nothing
It’s not an Apple Store. The registered company name is: Albion Computers Plc (read their reviews as well).
I should have read the other reviews first. This place turned out to be a complete waste of time and money for me.
I took my 5-month-old, barely-used laptop in due to a screen-flickering issue, and the first thing they told me was that they might charge me if I want to repair it because I in a limited warranty (the laptop condition is as good as new).
Anyway, I left the laptop with them as they promised an examination report within 24 hours.
After 24 hours, nothing was received. I called, and they said they would send the report email within minutes. 2 hours later, still nothing.
I ended up going back to the shop to pick up my laptop. There was no examination report, just a bunch of greasy prints on the keyboard.
PS: There’s also now a minor scratch on the Apple logo, but I didn’t have the energy to argue about it.
I will avoid shops with such dodgy practices at all costs.
20 de novembro de 2025
Opinião espontânea
Resposta da Albion
Hi Li,
We’re sorry to hear that your experience did not meet your expectations and would like to clarify what happened during your visit.
We were unable to locate a repair appointment under your name, nor were we shown a confirmation email, but we proceeded with a walk-in appointment as a courtesy so we could still assess your Mac. As the device was within warranty, no payment was taken. Our technician followed Apple’s required procedures by explaining the booking-in process and the circumstances under which a repair may fall outside warranty.
As this was a walk-in, the turnaround time for the diagnostic report should have been set more clearly, and we understand the delay was frustrating.
We have reviewed our drop-off photographs and cannot identify any fingerprints or scratches, and these concerns were not raised at collection.
We would also like to reassure you that we are an Apple Premium Reseller and Authorised Service Provider. This means we work in direct partnership with Apple, and all repairs are carried out by Apple-trained technicians using approved processes and tools.
Resposta da Albion
Hi Maya,
We're delighted to hear that you are happy our service. Enjoying the new Apple Watch! ~ Irene
Great service from the Tunbridge Wells store
The gentleman I dealt with in the Tunbridge Wells store was very helpful and friendly, and - having ordered the IPad Pro I wanted, as the shop didn’t have it in stock, I duly received it at home the next day. Excellent service, as per usual.
18 de novembro de 2025
Resposta da Albion
Hi Jonathan,
Thank you for taking the time to share your positive experience with us. Our team works hard to ensure our customers have the best possible experience, and it's rewarding to know we've succeeded with you. We look forward to serving you again soon!
iPad Pro is great and it arrived well…
iPad Pro is great and it arrived well within estimate, very happy.
4 de novembro de 2025
Resposta da Albion
Hi Jake,
We are happy to hear you had a great experience with our service. Enjoy your new iPad Pro!
Used iStore website as I knew they were…
Used iStore website as I knew they were an official Apple reseller. I purchased an item from their clearance section. Their website is very well set out and easy to use. The item was received quickly via safe tracked delivery. It was, in my opinion, in better condition than they had graded it. Very happy. Recommended
4 de novembro de 2025
Opinião espontânea
Resposta da Albion
Hi Kevin,
Thank you for choosing us and for sharing your positive feedback. We're thrilled you had such a great experience with us. We look forward to serving you again soon!
Great service
Ordered phone from site said 4 week delivery got the phone in two days such a quick service and very informative at every step
5 de novembro de 2025
Resposta da Albion
Hi Michael,
We appreciate your fantastic review! It's always a pleasure to hear that our customers are satisfied with our service. Enjoy your new iPhone!
Resposta da Albion
Hi Andrew,
Your positive feedback means a lot to us. Thank you for choosing iStore!
Techie BS alert.
Techie BS alert.
Happened across the Crawley branch from using the torturous Apple help bot.
Elbowing colleague out the way saying “I’m the techie here” a lad informed us the bricked iPhone 13pro, in a boot loop, was worthless. We could forget about data recovery and as it was purchased via Back market it would never work again, apparently their reviews are an AI generated lie. Glad my 13 year old son had the experience, particularly when Hazelden in Redhill recognised the issue over the phone and fixed the phone completely when part arrived.
6 de novembro de 2025
Opinião espontânea
Resposta da Albion
Hi Tim,
We would like to clarify the situation regarding your device.
Your iPhone was purchased through a third-party refurbisher and had non-Apple parts and unauthorised repairs previously carried out. As an Apple Authorised Service Provider, we are strictly required to follow Apple’s guidelines, which means we can only work with genuine Apple parts and tools. When a device has been tampered with or fitted with unsupported components, we cannot safely perform repairs or be held responsible for any resulting malfunction. In such cases, Apple authorises us only to offer a whole unit replacement.
We understand this may not have been the outcome you were hoping for, but our team provided the options that Apple allows in these circumstances. We are pleased to hear that your device was ultimately fixed, and we hope it continues to work well for you.
If you have any further questions about Apple’s repair policies, we would be happy to help. ~ Irene
back ordered the phone and the customer…
back ordered the phone and the customer service was excellent. received my phone very much on time. very happy with their service
7 de novembro de 2025
Opinião espontânea
Resposta da Albion
Hi taha,
We appreciate your support and thank you for highlighting the quality of our service. We look forward to serving you again soon!
Prompt delivery and the gadget…
Prompt delivery and the gadget delivered was as per the purchase order
28 de outubro de 2025
Resposta da Albion
Hi John,
Many thanks for taking the time to review us, it is much appreciated.
Ipswich iStore
I went to Ipswich iStore yesterday as I had a problem with my iphone. Ross was brilliant he sorted out my problem and could'nt have been more helpful. He is certainly a credit to Apple.
5 de novembro de 2025
Opinião espontânea
Resposta da Albion
Hi Viv,
We're delighted to hear about your positive experience at our Ipswich store. It's wonderful that Ross provided excellent service during your visit. We look forward to serving you again soon.
Pleasant service
We were helped immediately we went into the store and given good suggestions that was very helpful. Overall very good service.
I would have given 5 stars if they had fulfilled there promise to telephone us when the computer was going to be delivered.
5 de novembro de 2025
Resposta da Albion
Hi John,
Thank you for your review and for the kind words about the service you received. We’re glad the team were able to help with useful suggestions.
We’re very sorry, however, that you weren’t contacted about the delivery as promised — this should not have been missed. Your feedback is appreciated, and we’ll make sure to follow up so we can do better next time.
Thank you again for sharing your experience.
Fantastic customer experience
Fantastic customer experience! From calling them for assurance about ordering, to placing the order and speedy delivery, very impressed!
5 de novembro de 2025
Resposta da Albion
Hi Robert,
We are grateful for your feedback. We're delighted to hear that you had a wonderful experience with us.
Battery replacement
Needed to replace the battery in a 2020 model phone but was worried that they might not stock that particular battery. Phone called made to Woking branch, helpful staff physically checked one was in stock, so I wasn't going to make a wasted trip. Booked in and was seen immediately, everything explained well and help given to me as I had not been able to disable some of the security settings as required. Also a bit of patience shown as I needed my Apple account password, which of course I didn't have to hand! Work done within about 90 minutes, and phone up and running properly straight away. All in all a pleasant stress free experience.
30 de outubro de 2025
Opinião espontânea
Resposta da Albion
Hi Charles,
Thank you for sharing your feedback with us! We're delighted to hear about your positive experience at our Woking store. We're looking forward to welcoming you back.
New MacBook Pro
Easy to order and was delivered promptly, MacBook itself is great 👌
27 de outubro de 2025
Resposta da Albion
Hi Drew,
Thank you so much for choosing iStore and for leaving us a positive review. Enjoy your new MacBook!
Better than John Lewis
Wife and I bought a apple ipad- same price as JL.
Really helpful staff [Brad B].
Great knowledge of product.
Downloaded old pad.
No problems.
So if in Chelmsford go to the i store - recommended 5*
3 de novembro de 2025
Opinião espontânea
Resposta da Albion
Hi Mike,
Thank you for your kind words and recommendation! We're delighted to hear that you had a great experience with our customer service and that we were able to provide the assistance you needed. We hope you and your wife are enjoying your new iPad!
Very professional and helpful
Whilst I have not made a purchase yet, the guy we spoke to in the Chester store today ( his name was Jack ) was so helpful and professional!
I was really impressed with his customer service. So much so I’ll try and feedback directly to his company, he’s a credit to them. I wish all staff were so helpful at other retailers
1 de novembro de 2025
Opinião espontânea
Resposta da Albion
Hi Susan,
Thank you for choosing us and for sharing your feedback. We're delighted to hear that you had a positive experience with Jack. We take pride in providing top-notch assistance to our customers. If you ever require further assistance or have more questions, don't hesitate to reach out. We're here to help!
Resposta da Albion
Hi,
Your positive experience is what we aim for. Thank you for your review, and enjoy your new MacBook Air!
Very happy with my website order and…
Very happy with my website order and new iPhone
24 de outubro de 2025
Resposta da Albion
Hi Elise,
We are glad iStore was a pleasant experience for you. We look forward to serving you again. Enjoy your new iPhone!
Dismal experience
Took a Macbook Pro in for a charging issue in Woking, received back a wiped machine. When I dropped it off I explained that backups hadn't been possible as it would only charge when powered off. It turns out their fix involved throwing away the old disk. At NO POINT was it explained that the disk would be wiped and indeed what was returned was an empty machine with a 4 year old OS. When asking the (frankly rude) staff why this had happened they said 'it's in the T&C's mate', which I got about 5 seconds to read whilst dropping it off. No apology, no explanation. AVOID this shop, take any repairs to a proper Apple store. Lesson learned.
19 de outubro de 2025
Opinião espontânea
Resposta da Albion
Hi John,
While we understand the frustration that can come with data loss, we would like to clarify a few important points. Every repair carried out on smart electronic devices carries a potential risk of data loss. Our team is trained to inform every customer of this, and the details are clearly outlined in the terms and conditions, which every customer is asked to review and sign before any repair begins. These are also sent by email and included in the booking confirmation email.
Your MacBook was booked in with a no-power fault, which was assessed as a likely logic board failure. As explained at the time of booking, Apple’s authorised repair process for this type of fault involves replacing internal components, which unfortunately results in data loss.
Our team made you aware of this before proceeding, and you were given time to review and approve the terms and conditions on-screen, as well as a digital copy for your records. We do not limit customers to only a few seconds of review time, and we always strive to ensure that every customer fully understands the implications of their repair before work begins.
We regret that the outcome was not what you had hoped for, but we do ask that all interactions with our staff remain respectful, as rude or abusive behaviour is not tolerated.
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