It was really easy to get in contact with their team! Always super professional and taking time to write personalised responses to make sure that the customer knows what he’s buying. The product f... Ver mais
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Leia as opiniões dos outros
I had a wonderful experience shopping with Alessa Clothing. They offer such a beautiful selection of unique pieces, with so much variety to choose from. Everything feels stylish and thoughtfully curat... Ver mais
I orderd a bria fur jacket, its so sopchistcated and pretty! I have orded many fur jackets and it’s super good that they also offer faux fur for those who don’t use fur. The customer service is really... Ver mais
Niestety nie mogę polecić odzieży z tego sklepu. Mimo że zamówienie dotarło dość szybko, jakość materiałów, wykonania oraz użytych dodatków pozostawia wiele do życzenia. W moim przypadku jeden z... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to Alessa, your exclusive destination for luxury clothing that unites feeling and style in a unique way. We are passionate about offering women around the world the best in loungewear and bringing a sense of relaxation to our garments. Alessa was founded with a simple vision: to create clothes that make women feel confident, beautiful and comfortable.
Informações de contacto
Suécia
- Hello@alessa.se
- alessa.se
4,3
Excelente
157 opiniões
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As pessoas também visitaram
Highly recommend
Not only the material, the cut and the fit is amazing, but also the customer service is top notch!
They are always there to help if we have any questions. I recommend this brand and their products to everyone who’s looking to purchase the most elegant pieces of clothing.
23 de agosto de 2026
Opinião espontânea
Resposta da Alessa Clothing
Material, cut, fit and service, you've touched on everything we care about most, Narsis! We always want our customers to feel supported, so knowing we've been there for you means a lot. Thank you for recommending us so warmly. 🤎
Very good costumer help
22 de agosto de 2026
Opinião espontânea
Resposta da Alessa Clothing
Thank you, Linda! Helping our customers is something we genuinely love doing, so it is wonderful to know we got it right for you. We're always here whenever you need us. 🤎
I got everything on time
I got everything on time, but I had problem whits returns .
22 de agosto de 2026
Opinião espontânea
Resposta da Alessa Clothing
Thank you for the kind words about your delivery, Jóhanna! We're sorry the returns part gave you trouble though, that should always be simple. If it still isn't sorted, reach out to us at hello@alessa.se or via WhatsApp on our contact page https://alessa.se/pages/contact and we'll happily help you through it. 🤎
Great experience and Perfect qualitiy
Great experience and Perfect qualitiy
22 de agosto de 2026
Opinião espontânea
Resposta da Alessa Clothing
Thank you so much, Diana! A great experience paired with perfect quality is exactly what we hope to deliver every single time. So happy we hit the mark for you. 🤎
Tool two weeks to arrive but the coat…
Tool two weeks to arrive but the coat was perfect!!
14 de agosto de 2026
Opinião espontânea
Resposta da Alessa Clothing
So glad the coat turned out perfect for you, Ella! We know two weeks felt like a wait, and we're always working to get our pieces to you sooner. Thank you for your patience, we think it was worth it too. 🤎
Resposta da Alessa Clothing
Thank you, JH! Good quality and easy shipping are two things we never want to compromise on, so it's lovely to hear we delivered on both. We really appreciate you. 🤎
Wonderful team
Wonderful team.
I contacted several times the team because I was worried about the shipment. They made sure my parcel arrived in time. The jacket is beautiful !
9 de agosto de 2026
Opinião espontânea
Resposta da Alessa Clothing
We completely understand the worry while waiting on a parcel, so we're really glad our team could reassure you and get it to you in time, sasha! Even happier that the jacket turned out beautiful. Thank you for trusting us. 🤎
Worst shopping experience I have ever…
Worst shopping experience I have ever had. First my item arrives and looks nothing like the picture. Then their return function on their website is «out of order» causing me to not be able to make a normal return. Therefore I had to send the package back with a separate postservice, which is fine. But now they won’t even pickup the package. It arrived almost a moth ago, and they still haven’t picked it up. This process has been absolutely horrible, and I am still waiting for my money back. Stay clear of this website. SCAM. DO NOT RECOMMEND.
22 de maio de 2026
Opinião espontânea
Resposta da Alessa Clothing
Kristine, we're truly sorry for how frustrating and drawn out this has been, and you have every right to be upset. A product that didn't match, a return that wouldn't work, and a refund you're still waiting on is not the experience we ever want anyone to have. We want to make this right and get your refund sorted as a priority. Please email us at hello@alessa.se or message us on WhatsApp via https://alessa.se/pages/contact with your order number, and we'll personally chase down your parcel and refund right away.
I had a very disappointing experience
I had a very disappointing experience. I contacted customer service multiple times to request a return for my item, but no one responded to my messages or provided any assistance. The lack of communication and support was extremely frustrating. I expected better customer service and would not recommend this company based on my experience.
15 de maio de 2026
Resposta da Alessa Clothing
Fatma, we're really sorry to hear this, and we completely understand how frustrating it is to reach out and not hear back. That is not the standard of care we want to give anyone. We would genuinely love to help you with your return properly. Please contact us at hello@alessa.se or via WhatsApp on our contact page https://alessa.se/pages/contact with your order number, and we'll make sure someone takes care of you personally.
Resposta da Alessa Clothing
We’re so sorry to hear that your parcel hasn’t arrived. We completely understand how disappointing this must be, and we’d love to help you resolve it as quickly as possible.
Please contact us at hello@alessa.se
with your order number, and our team will look into this right away and make sure it gets taken care of.
Köpte en jacka och ett loungeset och är…
Köpte en jacka och ett loungeset och är otroligt nöjd! Super fina och bekväma.
18 de abril de 2026
Opinião espontânea
Resposta da Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att du är otroligt nöjd med både jackan och loungesetet.
Vi blir verkligen glada att du tycker att de är både fina och bekväma. 🤍
High quality clothing would recommend…
High quality clothing would recommend as a gift for you’re wife
16 de janeiro de 2026
Opinião espontânea
Resposta da Alessa Clothing
Thank you so much for your kind review! We’re so happy to hear that you’re pleased with the quality and would recommend Alessa as a gift.
We hope your wife loves wearing it. 🤍
Otroligt bra present till min fru
Otroligt bra present till min fru. Hon blev glad!
16 de abril de 2026
Opinião espontânea
Resposta da Alessa Clothing
Tack snälla för din fina recension! Så roligt att höra att klänningen blev en uppskattad present och att din fru blev glad.
Jag köpte en klänning från Alessa och…
Jag köpte en klänning från Alessa och är verkligen imponerad. Materialet känns exklusivt och mjukt, med en fin tyngd som ger ett lyxigt fall. Passformen är otroligt smickrande och varje detalj känns genomtänkt. Klänningen ger en elegant känsla och fungerar perfekt både till fest och finare tillfällen.
6 de abril de 2026
Opinião espontânea
Resposta da Alessa Clothing
Tack snälla för din fina recension! Det gör oss så glada att höra att du är nöjd med din klänning från Alessa. Vi lägger mycket omtanke bakom material, passform och detaljer, så det betyder verkligen mycket att du upplever klänningen som både exklusiv, smickrande och elegant.
Vi hoppas att du får många fina tillfällen att bära den. 🤍
The quality over the price was…
The quality over the price was extremely bad and Sizes were horrible.
It was sent to me from China a different return address was given to me.
I returned the items through the post office they never picked up the phone or collected it from the post office and was sent back to me.
I tried to solve the problem with them directly but unfortunately they told me to send the items back again with no guarantee through what I feel was AI based replies.
1 de janeiro de 2026
Opinião espontânea
Resposta da Alessa Clothing
Thank you for your review and for taking the time to share your experience. We are truly sorry to hear that you were unhappy with the quality and sizing of your items, and that the return process was so frustrating for you. This is not the experience we want our customers to have.
We understand how stressful it must have been to deal with the return, and we sincerely apologize that our customer service did not meet your expectations. We are continuously working to improve our processes and communication.
If you would still like us to look into your case and find a resolution, please don't hesitate to reach out to us directly. We would love the opportunity to make this right for you.
Resposta da Alessa Clothing
Tack för din recension! Vi är glada att du är nöjd med kvaliteten på våra produkter. Vi förstår att priset kan kännas högt, men vi strävar alltid efter att erbjuda produkter av hög kvalitet som håller länge. Vi hoppas att du fortsätter att handla hos oss och att vi kan fortsätta att glädja dig med våra produkter!
“I had a really great experience with…
“I had a really great experience with Alessa. I bought a winter jacket from them, and the whole process was smooth from start to finish. Their customer service was excellent, they were very kind and helpful, and I felt genuinely taken care of. The jacket itself was great too. I’d definitely recommend Alessa to anyone looking for quality products and good service.”
8 de março de 2026
Opinião espontânea
Resposta da Alessa Clothing
Hi Thikra,
Thank you for such a lovely review. We're so happy to hear you had a great experience with us and that you’re enjoying your jacket. Your support truly means a lot to us
//
Marissa
Resposta da Alessa Clothing
Tack så mycket för din fina recension!
Vi är väldigt glada att höra att du är nöjd med både leveransen och vår kundservice. Det betyder mycket för oss.
Tveka inte att höra av dig om du behöver hjälp i framtiden – vi finns alltid här.
Vänliga hälsningar,
Marissa
I purchased 2 pieces from you
I purchased 2 pieces from you. And both are absolutely stunning. I wear them everyday. I am obsessed!!!
8 de fevereiro de 2026
Resposta da Alessa Clothing
Thank you for your kind words.
Knowing that you are so happy with your pieces is the greatest compliment we could receive. This is exactly why we do what we do.
Alessa
I’ve contacted them over mail and…
I’ve contacted them over mail and WhatsApp, and they don’t even reply. I’ve bought a jacket, and you would to return it - but their website is not allowing me to return it. Even though I have 14 days to return it. They promise you quick delivery, but I ordered my in December and first received it in 16 Jan. How is this possible, and why is the customer service so slow? I need a resolution on this matter, because it’s so frustrating.
26 de janeiro de 2026
Opinião espontânea
Resposta da Alessa Clothing
Hi,
We’re truly sorry to hear about your experience — that’s not the level of service we aim to provide.
We understand how frustrating delayed delivery and return issues can feel, especially when you’re expecting a smooth process. December and January are high-volume periods, but that should never result in you feeling unheard.
We would really like to resolve this for you as quickly as possible. Please email your order number to hello@alessa.se, and we will personally look into your case and assist you with your return right away.
Thank you for bringing this to our attention — we appreciate the opportunity to make this right.
— Team Alessa
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