Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Ver mais
A empresa respondeu
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Ver mais
A empresa respondeu
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Ver mais
A empresa respondeu
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Ver mais
A empresa respondeu
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
22 Upper Brook Street, W1K 7PZ, London, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Got a great service from Algbra. I understand the need for security so didn't mind sending the relevant info to confirm my identity. I'm really happy with service. Thanks.

Resposta da Algbra
Worst bank ever they closed my account with my money in there for 2 months
Without telling me why it got closed down.

Resposta da Algbra
These people block your account without notification, they are rubbish. Until the unblock my account they will be getting bad reviews.

Resposta da Algbra
HI WHERE IS MY MONEY ?
You blocked my account for not reasons and i haven’t received my money.
Please where is my money Nicky?

Resposta da Algbra
Algbra is the worst bank I’ve ever dealt with. They closed my account without warning, locking me out of ALL my money. Despite providing my bank details over a week ago, they still haven’t sent my funds. Lauren and Nicky have been completely useless, repeating the same excuses about “regulatory processes” while ignoring the urgency of my situation.
They managed to close my account immediately but claim they can’t release my money straight away—how does that make sense? Their responses are robotic, dismissive, and offer no real solutions. All my money is in that account, and I’ve been left struggling with no timeline except vague promises of “28 days” or more.
This isn’t just my experience—other customers are dealing with the same nightmare. Algbra’s service is disgraceful, and I’ll be escalating this to the Financial Ombudsman. Avoid this bank at all costs. They’re unreliable, uncaring, and unfit to operate.
I have always been an advocate for Algbra , how great it is and recommending them to everyone.
How wrong I was!!
My account has been suspended for no reason, my funds are frozen and all incoming payments are being declined and told that my account is closed and that money will take 28 days to the Nomination account that I choose. 2 complaints and 3weekd heard nothing but they just close the account!
No timeframe given on the resolution and judging from the recent reviews here this has been happening to a lot of customer recently and could take a long time or it may not even be resolved. This is very frustrating.
Will keep updating this review and stars based on how the events unfold or not unfold.
Nicky and Lauren from Algbra are useless as a 2 pence coin and unhelpful and don’t listen nor care about customers . Have reported this company to The Financial ombudsman service and Martin Lewis and BBC watchdog to get them to investigate.

Resposta da Algbra
Was a fantastic bank but I was a victim of someone stealing my card and using it for £50 pounds algbra refunded me straight away but then decided to punish me and closed my account 2 hours later ,and get this got to wait 28 days for my money returned,which I am not prepared to do ,give me my money back ,avoid this bank ,as your the victim yet they close your account and withheld funds

Resposta da Algbra
Very helpful with helping me swap my phone number on my account

Resposta da Algbra
Hi everyone
I don’t normally write reviews but today I have the time
So I have been banking with Algbra for a little while now and I have been using it lately more than my normal bank account and I have been enjoying it
Last week I stupidly went on Instagram and used my bank card to pay 99p and then 5 minutes later the company charged me £69.99 without my consent and I messaged Algbra and let me tell you from start to finish Algbra was so fast in helping me get my money back
Within 3 days I was refunding I couldn’t believe how fast it took and I’m so happy
Honestly Algbra is an amazing bank

Resposta da Algbra
I am so grateful for the support I receive from Algbra’s team. Friendly and quick to respond.

Resposta da Algbra
I’m happy with the way Zenia of Algbra helped getting my refund back into my account❤️I’m loving my Algbra banking app more💯

Resposta da Algbra
Customer service is brilliant, responsive and very helpful service from both Yuki and Zenia!
I've only started using the app so can't comment too much but there are some features which are lacking, no option to adjust spending limit. I prefer to limit/decrease to avoid unauthorised spending. Hopefully, features will be added.

Resposta da Algbra

Resposta da Algbra
Really helpful customer service, Zenia was super helpful in sorting out any problems i had.

Resposta da Algbra
I closed my account with Algbra and after I did so received a refund to it, I contacted them 6 weeks ago to provide details on my bank account to transfer the money to, they confirmed that they had the refund but it could take up to 28 days to refund the money to me, it's now been 6 weeks and customer service just keep telling me it will take more time.
There's no good reason for this length of delay in refunding me, Algbra are essentially withholding my money and refusing to return it.
The card was fine, until I went on holiday and come back. Ever since then I have had issued logining in, support chat was not able to help and went on circles. Now 4 months on I'm trying to get back what money was on card and it wouldn't let me login the account.
Very new customer, account has very light use so far however i cannot fault Algbra. Customer service has been helpful and app clear to use.
Happy customer long may it continue.

Resposta da Algbra
I have been trying to close the account of my, now, deceased Uncle. The customer service, with regards to bereavement, has been absolutely diabolical. 27 emails, and more than 2 months since the death, it is still not resolved. The latest email, from them, is virtually accusing me of attempted fraud 😡

Resposta da Algbra
I've been using Algbra for a year, and I must say the experience has been great! The cashback rewards are incredibly generous, and the customer service is exceptionally quick, almost like a rarity here in the UK! :) Also, the mobile app’s interface is user-friendly.

Resposta da Algbra

Resposta da Algbra
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.