Algbra Opiniões 

348
TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Banco
  2. Serviços de finanças alternativos
  3. Instituição financeira

Escrito pela empresa

Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

348 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(348)

14 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Got a great service from Algbra

Got a great service from Algbra. I understand the need for security so didn't mind sending the relevant info to confirm my identity. I'm really happy with service. Thanks.

1 de janeiro de 2025
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

Thanks for the review Asma 🙌

Classificada 1 em 5 estrelas

Worst bank ever they closed my account…

Worst bank ever they closed my account with my money in there for 2 months
Without telling me why it got closed down.

2 de setembro de 2024
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

Thanks for the review Shaqkeena. As a regulated financial institution, we are obligated to close accounts on rare occasions. Whilst we can't always tell you why your account has been closed, we'll always do our best to transfer any remaining funds to your nominated account as quickly as possible. If you'd like to chat about this further, please email support@algbra.com

Classificada 1 em 5 estrelas

The worst bank ever.

These people block your account without notification, they are rubbish. Until the unblock my account they will be getting bad reviews.

23 de dezembro de 2024
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logótipo da Algbra

Resposta da Algbra

Hey Rachel, thanks for the review.

It looks like we were carrying out a standard check that was resolved the same day for you.

Please let us know if you'd like to chat any further about this. You can reach our team via in-app chat or by sending an email to support@algbra.com

Classificada 1 em 5 estrelas

HI WHERE IS MY MONEY ?

HI WHERE IS MY MONEY ?
You blocked my account for not reasons and i haven’t received my money.
Please where is my money Nicky?

15 de novembro de 2024
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

Hi Prince,

As a regulated financial institution, we are in rare cases required to close accounts for various reasons.

We always let you know how long it may take to return any remaining funds to you, and I can see that in your case, the funds were sent on to you within the timeframe specified.

If you'd like to chat about this further, please let us know by sending an email to support@algbra.com

Classificada 1 em 5 estrelas

Algbra – Avoid at All Costs

Algbra is the worst bank I’ve ever dealt with. They closed my account without warning, locking me out of ALL my money. Despite providing my bank details over a week ago, they still haven’t sent my funds. Lauren and Nicky have been completely useless, repeating the same excuses about “regulatory processes” while ignoring the urgency of my situation.

They managed to close my account immediately but claim they can’t release my money straight away—how does that make sense? Their responses are robotic, dismissive, and offer no real solutions. All my money is in that account, and I’ve been left struggling with no timeline except vague promises of “28 days” or more.

This isn’t just my experience—other customers are dealing with the same nightmare. Algbra’s service is disgraceful, and I’ll be escalating this to the Financial Ombudsman. Avoid this bank at all costs. They’re unreliable, uncaring, and unfit to operate.

28 de novembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Fraudulent company don’t Bank with them !

I have always been an advocate for Algbra , how great it is and recommending them to everyone.
How wrong I was!!

My account has been suspended for no reason, my funds are frozen and all incoming payments are being declined and told that my account is closed and that money will take 28 days to the Nomination account that I choose. 2 complaints and 3weekd heard nothing but they just close the account!

No timeframe given on the resolution and judging from the recent reviews here this has been happening to a lot of customer recently and could take a long time or it may not even be resolved. This is very frustrating.

Will keep updating this review and stars based on how the events unfold or not unfold.

Nicky and Lauren from Algbra are useless as a 2 pence coin and unhelpful and don’t listen nor care about customers . Have reported this company to The Financial ombudsman service and Martin Lewis and BBC watchdog to get them to investigate.

11 de novembro de 2024
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

Hi Kieran,

I understand your disappointment with our decision to close your account. Please know that although account closures are rare, there is always a valid reason for us doing so.

I can see that your remaining funds were returned to you within 6 days. We advise up to 28-days to both have time to carry out any mandatory processes, and to allow for any issues with the receiving bank crediting the funds to your account.

With regard to your complaint, we advise that most are handled within 3 working days, with an extension to up to 35 days if required. I can see that a final response was sent within this timeframe.

I can see that both Lauren and Nicky provided you with the support that you requested, namely advising you that your complaint had been raised, updating you throughout the complaints process and issuing a final response within the stated timeframe, and were polite and professional whilst doing so.

If you wish to chat with us more about any of the points raised, please feel free to reach out to us via support@algbra.com where we'll be more than happy to help.

Classificada 1 em 5 estrelas

Was a fantastic bank but I was a victim…

Was a fantastic bank but I was a victim of someone stealing my card and using it for £50 pounds algbra refunded me straight away but then decided to punish me and closed my account 2 hours later ,and get this got to wait 28 days for my money returned,which I am not prepared to do ,give me my money back ,avoid this bank ,as your the victim yet they close your account and withheld funds

22 de novembro de 2024
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

Thank you for taking the time to write us a review here Sharon. We would never close any customer's account based on them being a victim of fraud. In the very rare cases where we close an account, we'll always have a valid reason for doing so. Whilst we do advise up to 28 days in most cases, we'll generally have your funds over to you much sooner. If you'd like to chat with us more about any of the points mentioned, please reach out to the team via support@algbra.com where we'll be happy to help.

Classificada 5 em 5 estrelas

FANTASTIC

Hi everyone
I don’t normally write reviews but today I have the time
So I have been banking with Algbra for a little while now and I have been using it lately more than my normal bank account and I have been enjoying it
Last week I stupidly went on Instagram and used my bank card to pay 99p and then 5 minutes later the company charged me £69.99 without my consent and I messaged Algbra and let me tell you from start to finish Algbra was so fast in helping me get my money back
Within 3 days I was refunding I couldn’t believe how fast it took and I’m so happy
Honestly Algbra is an amazing bank

7 de novembro de 2024
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logótipo da Algbra

Resposta da Algbra

This is amazing to hear and I'm really happy that we could get this sorted for you so quickly. Thank you so much for taking the time to leave us a review - we really appreciate it! 😊

Classificada 5 em 5 estrelas

Amazing Customer Support

I am so grateful for the support I receive from Algbra’s team. Friendly and quick to respond.

4 de novembro de 2024
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logótipo da Algbra

Resposta da Algbra

Thank you for the kind words Shadi, we're grateful to have you on board with us! 🙌

Classificada 5 em 5 estrelas

I’m happy with the way Zenia of Algbra…

I’m happy with the way Zenia of Algbra helped getting my refund back into my account❤️I’m loving my Algbra banking app more💯

8 de novembro de 2024
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Resposta da Algbra

Thanks so much for the wonderful review, I'll be sure to pass on your kind words to Zenia 🫶

Classificada 4 em 5 estrelas

Customer service is brilliant

Customer service is brilliant, responsive and very helpful service from both Yuki and Zenia!

I've only started using the app so can't comment too much but there are some features which are lacking, no option to adjust spending limit. I prefer to limit/decrease to avoid unauthorised spending. Hopefully, features will be added.

23 de outubro de 2024
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logótipo da Algbra

Resposta da Algbra

Thanks so much for your review. We're always looking at new ways to enhance your Algbra experience, and I've passed your feedback on to our product development team 😊

Classificada 5 em 5 estrelas

Perfect 👍

Perfect 👍. What do you need from bank

7 de outubro de 2024
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logótipo da Algbra

Resposta da Algbra

Thanks for the kind words Mosa!

Classificada 5 em 5 estrelas

Really helpful customer service

Really helpful customer service, Zenia was super helpful in sorting out any problems i had.

3 de outubro de 2024
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Resposta da Algbra

That's great to hear Aisha, I'll make sure to pass on your kind words to Zenia 🙌

Classificada 1 em 5 estrelas

I closed my account with Algbra and…

I closed my account with Algbra and after I did so received a refund to it, I contacted them 6 weeks ago to provide details on my bank account to transfer the money to, they confirmed that they had the refund but it could take up to 28 days to refund the money to me, it's now been 6 weeks and customer service just keep telling me it will take more time.

There's no good reason for this length of delay in refunding me, Algbra are essentially withholding my money and refusing to return it.

28 de setembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

The card was fine until

The card was fine, until I went on holiday and come back. Ever since then I have had issued logining in, support chat was not able to help and went on circles. Now 4 months on I'm trying to get back what money was on card and it wouldn't let me login the account.

26 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Happy Customer

Very new customer, account has very light use so far however i cannot fault Algbra. Customer service has been helpful and app clear to use.

Happy customer long may it continue.

21 de setembro de 2024
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logótipo da Algbra

Resposta da Algbra

Thanks for the kind words, we're happy to hear that you're enjoying Algbra 🙌

Classificada 1 em 5 estrelas

Poor customer service

I have been trying to close the account of my, now, deceased Uncle. The customer service, with regards to bereavement, has been absolutely diabolical. 27 emails, and more than 2 months since the death, it is still not resolved. The latest email, from them, is virtually accusing me of attempted fraud 😡

9 de setembro de 2024
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

We're very sorry to hear about your loss Caron, and I can only apologise if the process has been somewhat lengthy. We'd never wish to accuse you of anything, so please accept our apologies if anything has come across this way. We'll get this sorted for you as soon as possible.

Classificada 5 em 5 estrelas

The cashback rewards are incredibly generous...

I've been using Algbra for a year, and I must say the experience has been great! The cashback rewards are incredibly generous, and the customer service is exceptionally quick, almost like a rarity here in the UK! :) Also, the mobile app’s interface is user-friendly.

9 de setembro de 2024
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

Thanks for the review Cansu! 😊

Classificada 5 em 5 estrelas

Love It

Love It. Great company and very easy to work with.

9 de setembro de 2024
Opinião espontânea
logótipo da Algbra

Resposta da Algbra

Thank you for your valued feedback! We're so pleased to hear you're enjoying your experience with Algbra 😊

A Experiência Trustpilot

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