Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Ver mais
A empresa respondeu
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Ver mais
A empresa respondeu
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Ver mais
A empresa respondeu
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Ver mais
A empresa respondeu
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
22 Upper Brook Street, W1K 7PZ, London, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Not only a mobile bank matching the convenience of Monzo and Revolut, but one that exceeds both in customer service. Furthermore they are sharia compliant and very ethical in their offerings, with an added focus on the monitoring and reduction of one’s carbon footprint.

Resposta da Algbra

Resposta da Algbra
I have been trying to call them since Thursday and have had no luck the phone just goes to their voicemail after clicking pressing the options and they do not reply quick on email. I have called during their opening hours to make sure that I can get in touch with them and still nothing. I have asked for help and someone to speak to twice on the in app customer service and no one has replied. This is a Terrible and frustrating experience

Resposta da Algbra
A very clean, cutesy looking app with efficiently responsive customer service

Resposta da Algbra
I’ve never had a problem with Algbra my moneys always been safe.. and the customer services work fast to resolve any issues you may have highly recommend they also have cubes were you can safely save your money and sending and receiving money is fast

Resposta da Algbra
User friendly app, and supportive customer support.

Resposta da Algbra
Nice and quick support many thanks Zina Algbra

Resposta da Algbra
Algbra are keeping my money it's been 3 days now and nothing I shall be taking further action against the company 😡 bearing in mind I have functional neurological disorder as far as new I thought thay were a bank account so thay have shut my bank account down with my money in there of £1800 I am so stressed and upset by this. I was saving for my wetroom and thay have took my money 🙁

Resposta da Algbra

Resposta da Algbra
Customer Service are really friendly and the app is super easy to use!

Resposta da Algbra
Algbra are withholding everybody’s money whether it be incoming or outgoing payments, how very CONVENIENT that these undisclosed “technical issues” always result in these companies keeping people’s money with no specified time scale. Absolute disgrace.

Resposta da Algbra
Customer Service are really friendly and the app is super easy to use!

Resposta da Algbra
Excellent service very helpful 👍 very knowledgeable

Resposta da Algbra
I sent funds to my little cousin account from my Lloyd’s, and money was held, I contact them through my Algbra account with my transaction history, with my details still haven’t heard anything from them, she needs the money to move to a new house, as will have to pay for truck and other things.
Scam bank, stay clear.
App is very buggy and keeps locking you out. No support from customer service as they are very slow to respond and only solve half the problem.
So essentially you can pay in, but good look trying to get money out.

Resposta da Algbra
Won’t return my Fund after deactivated account received a payment.
I received a payout from my brokerage account, unfortunately my deactivated Algbra account was set up with my brokerage account. It’s been a month and half. They still not returning my funds back to me. They won’t give a reason for the deactivation of my account. Despite giving them all the evidence and information as source of my income and other private information. I guess deactivating my account without a reason is within their rights. However, holding someone’s money in is not a nice thing.
People has expenses to pay, having my hard earned money being blocked by some dodgy online bank is extremely stressing.

Resposta da Algbra
Been with this bank since the beginning and it’s the best bank I’ve used service is great polite customer service and get cash back when spending overall great

Resposta da Algbra
Tried to apply but they have refused my application:(

Resposta da Algbra
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