Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! S... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Support is slow and everything is a hit or miss, rewards take ages to credit but otherwise 1.5% is pretty good for a non-credit card card for rewards. Update - Raising this to 4 stars as the reward... Ver mais
A empresa respondeu
My onboarding was very smooth and I have used my Algbra card during holidays in multiple countries smoothly. The FX rates are good and Algbra have solid fraud detection processes which I realized whe... Ver mais
A empresa respondeu
Genuine feedback, Nice bank and lovely initiative, Alhamdulillah. However Customer Support could be much better; you could be waiting a day or more for emails to be replied to, no telephone contact... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Algbra is a digital ethical finance platform empowering overlooked communities by connecting their finances with their values.
Informações de contacto
22 Upper Brook Street, W1K 7PZ, London, Reino Unido
- support@algbra.com
- algbra.com
3,9
Bom
348 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Algbra
Thank you for the great review Kristina! 🙏 😊
Avoid !!! Holding my money and not allowing me access to My money
Update ! Avoid it's been over 10 days now and they still are holding stealing My money they emailed on the 6th to say they would sort access to the app They have not bothered. I expect compensation for the stress and anxiety you have caused. I had given 5 stars but they have now shown themselves to be unprofessional and dishonest by taking My money and failing to raise a complaint
11 de agosto de 2023
Opinião espontânea
Resposta da Algbra
Thanks so much for the review Clive! Algbra doesn't charge any fees whatsoever for using your card abroad for purchases or cash withdrawals. You'll always get the Mastercard exchange rate with no fees or commission when you pay in the local currency. Please reach out via the in-app chat or by email to support@algbra.com if you'd like to chat about this further 😊
Awesome company
Awesome company! Can't recommend them enough.
Great to have cashback on purchases. Also a fantastic customer service who's advice got me a refund from a crook company who had taken money from my account and had refused to return it (see my one star review of them).
9 de agosto de 2023
Opinião espontânea
Resposta da Algbra
Thank you for that fantastic review! It is great to hear that you had a good experience with our support team - this feedback has been passed over to them.
Have been using Algbra for a while
Have been using Algbra for a while, great app, great customer service, no problems and highly recommended!
6 de agosto de 2023
Opinião espontânea
Resposta da Algbra
We're so pleased with the excellent customer support you have received. Your review has been passed along to the team!
Can’t really fault this bank at all
Can’t really fault this bank at all, 1% cashback on all spending, 1.5% on Apple Pay. No charge when using the card abroad, (in shops or ATM). Ask a question in the app and someone responds quickly. Think they could probably improve the logo / branding but apart from that the app & banking is fast & responsive. 👍
6 de agosto de 2023
Opinião espontânea
Resposta da Algbra
Thank you very much for your 5* review and the additional feedback. We have passed this along to the team!
Great bank! Cash back, ethical & great service!
This bank is great! I love that you get cash back on your everyday purchases. It’s great to finally find somewhere that is ethical and sustainable with its choices, you have the option to donate straight to charities and projects and you can also offset your CO2🤩 the customer service team are always super helpful and ready to help with any problems! Very much recommend! ⭐️⭐️⭐️⭐️⭐️
4 de agosto de 2023
Opinião espontânea
Resposta da Algbra
Thanks so much for the 5* review Debbie, we really appreciate your feedback and I'll be sure to pass your kind words on to the Customer Service team 😊
Excellent customer service
Very Good customer service always replied to all my emails big support from them. I faced some problem in my transaction helped me out through all the way and sorted everything out for me. Great effort Thank you for your help
2 de agosto de 2023
Opinião espontânea
Resposta da Algbra
Thank you so much for your kind words. We will make sure to pass this along to our Customer Support team and we hope you continue to enjoy the Algbra experience with us.
Resposta da Algbra
Thanks so much for the kind words, we really appreciate the feedback 😊
Very good costumer service very polite…
Very good costumer service very polite and very quick
27 de julho de 2023
Opinião espontânea
Resposta da Algbra
Thanks so much for the feedback, we really appreciate it and we're happy to hear that you had a great interaction with our support team!
Shocking bank
Emailed today in regards to account being closed, sent proof of PayPal payments they were questioning but still closed. Now being advised my money can take 28 days to be released into another bank!! Summer holidays with two young children and no access to money! How is this allowed?
27 de julho de 2023
Opinião espontânea
Resposta da Algbra
Thank you for your review. As a regulated financial institution, we do sometimes need to close accounts, although this is very rarely required and where we have taken this action, there is always a reason for this. We're always here if you need any further support or advice, and you can reach out to our friendly team by sending an email to support@algbra.com. Thanks for being part of the movement 🚀
Fantastic service received
18 de julho de 2023
Opinião espontânea
Resposta da Algbra
Really happy to hear that you're enjoying the service and thank you for the kind words 😊
Great product and customer service team.
26 de julho de 2023
Opinião espontânea
Resposta da Algbra
Thanks so much for sharing your feedback Victor, we really appreciate it 😄
Don’t sign up and use this service
Worst bank by far close for nothing haven’t done nothing this bank complete joke 😂
23 de julho de 2023
Opinião espontânea
Resposta da Algbra
We appreciate your review. As a regulated financial institution, there are times when account closures are necessary, though these instances are exceptionally rare and always backed by specific reasons. If you require further assistance or guidance, our friendly team can be reached at support@algbra.com. Thanks for being part of the movement 🚀
Really good customer service.
10 de julho de 2023
Opinião espontânea
Resposta da Algbra
Thank you so much for the kind review! We're glad you had a great experience with us.
Love the boutique feel of the app & the…
Love the boutique feel of the app & the rewards!!
9 de julho de 2023
Opinião espontânea
Resposta da Algbra
Thanks so much for the valued feedback. It's great to hear you're enjoying the feel of the app and our fantastic rewards!
Great app
Great app. Very user friendly, love the map pin that showed where you used your card.
30 de junho de 2023
Opinião espontânea
Resposta da Algbra
Thanks so much Mohammad, we really appreciate the feedback!
great service
14 de junho de 2023
Opinião espontânea
Resposta da Algbra
Thanks for the 5* review Harold! ⭐😊
Strong new-comer into the market
Strong new-comer into the market; their app is easy to navigate with a user-friendly layout, customer service is easily accessible through live chat or email (where I got a response within 1 hour still!)
The cashback rewards are enticing at 1 and 1.5% of all debit card spending.
Thanks for providing me a thorough and prompt response to my query James!
13 de junho de 2023
Opinião espontânea
Resposta da Algbra
Thanks so much for the valuable feedback! I'll make sure to pass your kind words on to James as well 🙏 😊
Quick and responsive customer service…
Quick and responsive customer service via chat to cancel my lost card and issue and new one.
10 de junho de 2023
Opinião espontânea
Resposta da Algbra
Thanks Garrie, really happy that we could get a new card sorted for you!
looks like new version of novus bank
looks like new version of novus bank , which scammed people- transfer 12.50 and no money arrived
6 de junho de 2023
Opinião espontânea
Resposta da Algbra
Thanks for the review Karel. I'd like to reassure you that Algbra has no association with Novus, a Liverpool based company that, having looked into this a bit further, now trade as Greenfin, who are also not associated with Algbra in any way.
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