Allianz Care Opiniões 

App and cite are unusable. They remove your claims and don’t provide any consistent ways to contact the support. Good luck getting your money back, even if you go to advised health centre.

No good at all,
Done a OSHC and while I'm waiting for the next 6-8 months on a bridging visa I'm actually not insured, while other companies actually do insure you while waiting on a bridging visa. Go to AHM 👌🏼

Never buy from this company they will never pay out in case of claim. They will keep asking for documents until you give up. After 3 months they keep giving various excuses. Their claim assessors are incentivised not to pay out

IF POSSIBLE NEVER EVER TAKE A COUPLE POLICY - instead go for individual policies, YOU WILL SAVE AT LEAST 60$ PER MONTH for OVHC - Budget Visitor Cover $500 Excess.

If you take standard cover then I think you can save 400$ Per Month.

I TOOK COUPLE POLICY FOR MY PARENTS AND WASTED MORE THAN 600$ IN LAST 10 MONTHS.
I HOPE THIS POST SAVES OTHERS.

Do not deserve even one star avoid this company full stop, they have no duty of care to there customers was happy to put my husband on 2 flights to get home despite him having a bilateral stroke. I know full well they could have got a direct flight from malaga to either Gatwick or Heathrow but there bottom line is cost they do not care 🤬🤬🤬

Terrible company. First sign of a medical issue and all cover is withdrawn. After 20 years of taking money they run for the hills if you look to have a medical condition. I suggest anywhere but Alianz for health care cover.

My BP increases just thinking about this company. The absolute worst and unfortunately I am stuck with as I am insured with them through the organisation I work for. Their motto should be “All we care about is our bottom line, not you the member”

They are the absolute worst!!!

Literally the worst!

I tried to file a claim but they insisted they needed certain documentation I adamantly and repeatedly told them I had NO access to, while the documentation I provided was “insufficient.” I will never again use this company. The customer service is terrible as well.

Worst long term care insurance ever. Parents had it for 25 years. They offered to pay for my father 2 months after he passed away. My mother now has althzheimers and doesn't even recognize family members and they say she doesn't quality. Wouldn't recommend them to my worst enemy!

Is there a lower rate than 1 star. This company certainly deserves it.
Do not trust the company. Their procedures are designed not to pay.
I am resident of Dubai and had their insurance policy. They have not reimbursed me for the consultation with the doctor abroad in a country covered by insurance, as well as analysis done there. They were asking for more and more documents, and the doctor refuse to provide (I agree with medical doctor).
In my opinion, this is not honest company. Of course, all honey and milk before renewal of insurance policy.

As with other reviewers, they provide ambiguous refusals to pay a claim saying they need more information. But they won't tell you what they need. They just decline it. No email response, no ability to get through the phone or their live chat. They just hope you give up. They are the worst I've ever used. People leaving these reviews are not exaggerating. This company is trying to deceive you.

In Egypt branch, they take a long time to answer my emails and long time to refund me after I end a policy.

Their procedures are designed to thwart the payment of any claim. You can never speak to the person handling the claim, only the customer service rep, who has limited data to look at and this provides no record of the call. The company takes 10 business days to process anything and then sends a snail mail which takes that many more days. The letter says a response is needed within a certain time or the claim will be terminated. That deadline is usually perilously close to when the letter is received. Despite over 10 calls, I only once received a call back to go over any and all the remaining items. They just kept adding on after I had sent what they asked for. I have to think most people just give up.

ONE OFF THE WORST INSURANCE COMPANY TO DEAL WITH.RIP OFF

I WONT RECOMMEND

Requesting a "Guarantee of Payment" in order to be admitted to the hospital (based on the Emergency doctor's recommendation) took 2 days. So I had to pay US$4,000 upfront and hope to get approved. For some reason, they misread the end-date of my coverage and told the hospital that my policy expired. Pure fabrication. Of course, there were multiple calls to solve, with Allianz staff who sounded like they were reading cue card answers.

Once discharged after a 6-day stay, it took Allianz 6 hours to approve payment. Why? The first approval letter from Allianz to the hospital misspelled my name. Then they put the wrong dates. Then the total amount requested was incorrect. Remember, each time Allianz made an error meant a minimum 45 minutes with an IV in my arm. (The hospital policy was to not allow you to leave the hospital until the bill is paid. And keeping an IV in your arm is good way to stop you from leaving.)

I still had some outpatient expenses that I covered myself rather than wait hours from Allianz to pay the hospital directly. It turns out that this will take up to 10 weeks to review and approve or not.

In summary, I was shocked at the level of incompetence at Allianz. And pure confusion resulted when calling Claims (who refer you to Case Management, who refer you back to Claims, who refer you to the Medical Team, who refer ... on and on it goes).

Auslandskrankenversicherung über 6 Monate für Schülerin aus Deutschland in Australien abgeschlossen. Ein Arztbesuch bei Husten. 80 AU$ Arztkosten und 37 AU$ für 2 Medikamente. Erstattung insgesamt nur 41 AU$. Vorher trotz Versicherungsscheins Scans von Visum, Reisepass, Schülerstatus und Rechnungen schicken. Medikamente je Medikament geringer als 30 AU$ werden gar nicht übernommen, Arztkosten nur knapp die Hälfte. Überweisung nur auf ein australisches Konto, was eine Schülerin aus dem Ausland gar nicht haben kann!!! Wochenlanger email-Schriftverkehr, damit man irgendwann aufgibt.

The lack of internal communication inside Allianz and bad administration is having a negative effect on my health. Due to their bad communication there has been no treatment.

Incredibly bad, if I could give a negative rating, I would. Comprehensive health insurance contract with outpatient cover for a travelling student (visa Vacances Travail). The first claim was honoured without issue, the next two (for simple specialist consultations) were rejected, and a flurry of ludicrous documents requested. Apparently I had to ask the doctor to write a comprehensive report that includes information about the symptoms and treatment that go well beyond what an health insurance should ask for, and that I were so detailed that even I would nit have been able to answer. And considering how busy are the doctors in France and how difficult it is to gean appointment, there is no way they would have complied.
Fortunately in the meantime I had been accepted into the public health system which covered everything full without quibble.
Stay well clear of Allianz, especially of their comprehensive (expensive) health cover, it's not worth the money nor the hassle.

THE WORST
Please don’t go to allianz.
Its like a game for them : they keep rejecting claims and asking for weird documents and see ic you have the time to challenge them.
I have twin babies. They would accept one baby claim and deny the other while it is exactly the same claim with exactly same history and same documents. You don’t understand.
They refuse to reimburse completly saying its above market rates, while the expenses come from hospitals within their own networks.

They app is a scam, always lagging, can’t see which claim relate to what. Its horrible sincerly don’t sign with them you will be better off.
I gave birth 6 months ago, my hospital bill is not settled yet because they keep transferring from department to department while it was a simple c section. Its the worst insurance really don’t take it.

The most absurd thing is that i didn't even get to onboard with these guys.. Ignorant behaviour when answering questions or giving quotes.

Anyway feels like a scam of some sort as the emphasis is just to SELL SELL SELL...

They just want a quick SELL and if you ask more questions they disappear and ignore you!!

There is a saying - a fish rots from the HEAD DOWN.
So if there is an upper management that actually gives a damn, they should look at their sellers' or brokers' ethics and behaviour !
THE CUSTOMER IS ALWAYS RIGHT !!!