Allurelily Opiniões 4

I resent even giving one star to these gangsters. I have been waiting weeks for my wedding dress. I have been fobbed off with stupid excuses but my wedding day is next Tuesday and it’s not here. Judging by other peoples’ experiences it seems even if it does arrive it will be a rag. When will the police crack down on these scammers? It’s not fair!

Don’t do it. Don’t do it. The photos they have of their models in dresses are completely illegitimate. The dress I ordered was “polyester” and it was a cheap cheap tulle dress. It fit weird. Didn’t look anything like the picture. Felt cheap. Was poorly made. Of course I immediately requested a return and a full refund and it’s been a bargaining game ever since I requested a return. They offered me 15% just to keep the dress and not return it which is about 25$. After I spent 175$ on what I assumed would be a high quality dress based on the price. I demanded a full refund once again and they once again offered me 15% just to keep it. I’m beyond frustrated, horrible company. Horrible dress. Horrible customer service. Don’t do it. You have been warned.

Allurelily is not trustworthy. I ordered 3 dresses but only 1 arrived. The other 2 never came, and they only admitted months later they were sent to the wrong address after I kept following up. The one dress I received was poor quality, so I requested a return. They tried to pressure me into keeping it, then gave me an untrackable return address in China. I paid shipping out of pocket, the package was lost after arriving in China, and they stopped replying completely. This feels like a scam. Avoid at all costs.

They advertised on their website, and even stated on the receipt, '30-day Satisfaction guarantee with Money Back, with no questions asked'. However, they did not honor their 'satisfaction guarantee' as stated: "If you're not satisfied with our product, we will issue a full refund, no questions asked." Even though we were well within the 30 day window. Also, they asked a lot of questions, with back and forth emails trying to negotiate a compromise, rather than providing an exchange or refund until finally they declined the return saying we were past the 14 days after receipt.