Almost Famous Opiniões 22

We waited over 1 hour and had to walk out. My girlfriend came over from Berlin and we thought it would be great to try Almost Famous after her flight, so I reserved a table. Upon arriving, we were seated then it took over 15 minutes for a waiter to take our oder. We decided to give the staff some slack as it was busy, but by the time I looked at my watch 45 minutes had passed, and we hadn't even received our drinks - This was terrible service. I then asked the waiter how long the food or even drinks would be, as we had only ordered 2 burgers, 1 side, and 2 drinks. He came back and said it would be 20 - 25 minutes, meaning we would have waited 1h 20 to received any food or drinks.

We were never told that there was an inconsiderable wait for the food, let alone to even have someone take our order (which we had to prompt them to do). At other restaurants, if there is a considerable wait, such as 40 minutes or longer, the staff have always politely told us beforehand.

I recommend staying away from this place. The food looks great, but service is terrible and that's half the experience.

Just to note: On our way out, every other table of guests who had arrived at the same time were still waiting for their orders too. Clearly Almost Famous are understaffed, in the kitchen and bar.

Went for the first time in a number of years last night as we had colleagues visiting Leeds. I felt sorry for the staff as they were clearly ill-prepared for the number of guests in the restaurant. I think I saw one wait staff, one bar staff, and presumably there was only one in the kitchen. They were run ragged and that’s the fault of whoever the manger is.

Nobody should have to wait 50+ minutes to receive their food in a 1/3 full burger restaurant. That was us and several other tables that arrived around 1930.

Also a shame that several things our table wanted were not available as they’d run out. Granted there is currently a 50% off burgers offer on but again it’s on the manager to be prepared.

The food itself was great once it arrived and I enjoyed my boozy milkshake.

EDIT - a little over a week later and they’ve closed down. Yes, there’s economic variables but at the end of the day it’s poor management from the top down.

Almost Famous in Manchester. Everything we ordered was cooked well. From the juicy burgers to the loaded fries - really good! The service was excellent—the staff were friendly and attentive.

The only downside to an otherwise fantastic experience was the cutlery. A flimsy wooden fork just doesn’t cut it—literally. Trying to enjoy such amazing food with a wooden fork felt like a mismatch. A proper metal knife and fork would make a world of difference.

All in all, Almost Famous is a great spot for anyone who loves indulgent burgers. They just need to step up their cutlery game to match the quality of everything else!

I ordered 5 milkshakes and 5 cakes. They only brought me the cakes and the milshakes didn't come. The delivery man told me that in the store they only gave him the cakes to bring. I called the store and said this at the store... the store said that the driver is a liar... but apparently the man in the store is the liar because from what I'm reading here they fail everyone... I think that the store should close because it can't afford to be open... because people are eating the money and people aren't even eating the food they pay for... great shit store, I'll never buy anything from them again

Booked for bottomless brunch in Leeds to celebrate 2 birthdays. Party of 12.

Unfortunately from start to finish the service was poor.

Ordered drinks which started the bottomless brunch timer, had to wait half an hour for them to arrive. Ordered next lot of drinks, didn’t all arrive and member of the party had to go order the missing drinks and bring them to the table.

After another half hour the food order was eventually taken, unsure what happened between ordering and the transferring of that info to the kitchen but when the food arrived at least half of the orders were incorrect with some of them missing the requested sides. Informed the incorrect sides and missing sides would be rectified and would be brought to the table, which did happen but a while after everyone had actually finished what food they had. But still with 1 member of the party not receiving their ordered side.

Spoke to manager who extended the brunch for half an hour, by this point we had been there unnecessarily for 3 hours.

The bill then caused major confusion. Staff seemingly unaware of the fixed £37.50pp for brunch as clearly stated on the menu which was on the table at time of payment. Repeatedly asked by the person taking payment how much it was. Service charge kept being mentioned despite being informed numerous times we were not paying it for the diabolical service received.

Excuses given of short staffed and new staff. Staffing and training issues are not the problems of diners. If a service can’t be provided it shouldn’t be offered. Or an explanation at the beginning could be appreciated to explain longer wait times, over just receiving what looks like bad service. Other people talking to us were also complaining of poor service for their brunches too.

Just generally a terrible experience and will not be returning. Service received in May was exceptional and that’s the reason we chose to revisit this time, shame to see how downhill it has gone!

Don’t waste your time and money on bottomless brunch at almost famous. Go elsewhere.

Understaffed, didn't ask us how our food was mid way through eating, one of the patties was undercooked raw in the middle.

Expected a tip on top of that.

Ordered (28584) Famous at Home boxes (Phoenix & Bacon Fries kit for 2 plus b*tch juice, Nom & Bacon Fries kit for 2 plus b*tch juice, and Redneck BBQ sauce) in October 2023 for deliver on 3rd November 2023. Only the Nom & Bacon Fries kit arrived and it was missing the redneck BBQ sauce, slaw mayo and the top on the famous sauce wasn't secure so most of that was coating the cardboard tube. Tried emailing on the 3rd November about the missing kit and missing items. I have also tried phoning their head office several times (their phone number 0161 244 9992 doesn't work). Only got a response when I phoned one of their stores or when I used an email address related to a job being advertised. They offered to send me new boxes in their December delivery or a refund. I ask for the boxes to be part of their 29th December 2023 delivery as we really like the product, however, they never arrived :-(. I have been chasing them ever since by email as I can never get through on the phone. All I want is a refund now. Customer service is shocking, well it is non-existent. Do not feel comfortable ever ordering from them again as they obviously can deal with anything that goes wrong. Going to have to resort to perusing a refund though my credit card company. Such a pain.

My family visited Almost Famous Great Northern in Manchester on Friday Night and we were seated in the furthest table in the restaurant with a badly placed huge speaker directly above us.

I work in Audio Visual so I am used to loud noises but knew it was wrongly placed. You could barely hear each other so we asked to move.

The lady was very terse and said that there are speakers all over the restaurant and reluctantly agreed to move us.

Surprise surprise the table we moved too was much better and you could hear what the next person was saying. In fact everywhere else in the restaurant was more audible when you spoke.

We ordered our food and 4 identical cocktails. We also asked if we could have a jug of water whilst we waited.

After a 20 minuite wait a member of staff came over to the table carrying just 2 cocktails and informed us that the machine needed a further 20 minuites before he could bring another 2 cocktails over.

I explained that we were happy to wait as we wanted all the drinks at the same time and that we could have the water in the meantime.

He seemed very instant on us keeping the 2 cocktails as he now didn’t know what to do with them.
So insistent that it left us feeling like we had done something wrong.

It spoilt the whole mood.

After another 10 minutes I had to get up and ask for the water which had still not arrived.

We were just about to get up and leave without eating when our food arrived, so we stayed to eat our cold chips and mediocre burgers but did not stay long in the restaurant. We had planned to have many drinks.

They even had the cheek to put on a service charge which I swiftly asked to be removed.

All in all a dreadful eating experience.

Completely misadvertised on their website. States very clearly on their website that bottomless brunch is available on a Sunday so booked well in advance only to come in and the waiter lied saying not open on a Sunday. When we showed the website clearly showing on a Sunday they then just said not even open for a few weeks. Absolutely disgraceful service.

Excellent service! great food! Amazing atmosphere!

Absolute rip off.We had two Butter Blood Bleu burgers.The portions were tiny.There is more taste in a McDonald’s..In fact that’s where we called afterwards as we were so hungry.Extortionate prices.We went to the Leeds branch.Unfriendly and service left a lot to be desired.Our first and last time sadly!!

Had a meal at manchester was very disappointing I had the John candy burger couldn’t tasted the burger meat my son had chicken wing only had half left the rest fries wasn’t to good the milk shakes were good then got charged 10% service charge I don’t mind paying a service charge or tipping the 10% but I like to be ask before add to the bill wouldn’t recommend

Me and a few friends went to the Great Northern located in Manchester a few months back. We sit down, get some cocktails and order food but proceed to sit there for what felt like an eternity. In that time, people sat next to us had come in, eaten and left. We complained to staff that none of us had received any food yet, they were kind enough to offer us all free drinks for the inconvenience but they never came either. It started to feel as if we were a part of some elaborate prank. After some more time had passed, my stomach began to churn.. eating itself due to the sheer starvation I was experiencing. It was at this point we realised the staff were blatantly ignoring us, probably as they realised they'd messed up and didn't want to deal with the consequences. It was nearing on an eternity plus a few extra hours before we got up and left without saying a word, only to be greeted in the street by a member of staff who ran out and plucked up the courage to actually speak to us. It was little too late I'm afraid, off we went to Burger King then for probably the nicest burger I've ever had ever. Literally mouth-watering. Burger King > Almost Famous. On a serious note though, in my 26 years of living I've never had to walk out of a restaurant like that and hope I never have to again. The service here was astronomically dreadful. Very embarrassing for yourselves.

Home kits purchase.
Bought in Jan. Order was cancelled in jan due to Covid. I was super happy to wait for my delivery.
Chased in March was given option for refund or wait.
Today is the 25th August and I have had zero contact and zero replies to my emails.
Will I ever eat lol or see my cash again :-)

Will definitely try be back just wish they had one near me

Fantastic Burgers & Atmosphere
We visited Almost Famous Great Northern, Manchester.
Excellent service from the staff. We had 4 different burgers and each were fantastic!
Great atmosphere, music and ambiance.
We will be back!

The burgers and bacon bacon fries are insane. I first went to AF in Liverpool years ago when I was visiting friends and now there is one in leeds it's my favourite place to go! I've also ordered the home kits plenty of times and the food tastes just like what the serve in the restaurants! Highly recommend

We always go here for one of my sons birthdays every single year for the past 4 years! It is at least an hours drive to get there too!
We went this year and as usual it was amazing! Great food and utterly fantastic service!
Kyle was our waiter and Sophie mixed our drinks. She made one especially for me and gave me the recipe! Thanks Sophie. X
Kyle was a charming and friendly waiter. Brilliant.
These two must be congratulated.
Tipped about £30. Worth it!!!!
Cheers guys!!!! See you soon!

Best burger I’ve ever eaten. So much flavour so many dips and the best chips. Leo was a legend best service ever

Great burgers great place, hope it opens soon