This review is in regard to the pre-order and order process. Julia S. was great to work with. Her support and responsiveness where exceptional! We look forward to receiving our tile and swiftly comple... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Our tile came quickly, efficiently & when we had an issue with some tiles being broken upon delivery, they were quickly replaced, you have 48 hrs to report any damage. Customer service was great Julia... Ver mais
A empresa respondeu
We love the tile and are strongly considering it, but when I replied to the follow-up email and asked for coordinating floor tiles, I did not receive an answer. I would like photos, if possible.
Beautiful tiles! Aloft also followed up with me after I ordered a tile sample to see if they could be of any further assistance. Tiles are notoriously difficult to get right, so I appreciated that. Pl... Ver mais
Informações sobre a empresa
Escrito pela empresa
At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.
Informações de contacto
1055 E BROKAW RD STE 30 # 394, 95131, San Jose, Estados Unidos da América
- (408) 461-5055
- support@alofttiles.com
- alofttiles.com
4,7
Excelente
85 opiniões
Não respondeu a opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
went out of their way to make sure the…
went out of their way to make sure the delivery went smoothly. Very helpful.
9 de julho de 2025
Good selection
Good selection , nice customer service very helpful , received the samples on time as promised , I am going to remember your business when I need tiles .
14 de julho de 2025
Beautiful tiles, great customer service
Beautiful tiles! Aloft also followed up with me after I ordered a tile sample to see if they could be of any further assistance. Tiles are notoriously difficult to get right, so I appreciated that. Plus, in today's internet buying world, it's nice to know that there's a human at the other end of the exchange.
2 de julho de 2025
So many compliments on these tiles!
Tiles were just as described online and even more beautiful in person. Everything arrived quickly and in perfect condition.
10 de junho de 2025
Opinião espontânea
Aloft tiles is incredible to work with
Aloft tiles is incredible to work with. Julia went above and beyond to get my order out. I highly recommend them and will use them again in the future.
Thanks
20 de maio de 2025
Customer service was excellent
Customer service was excellent, shipping was well communicated. Every piece arrived intact.
30 de abril de 2025
The first tile in the box was badly…
The first tile in the box was badly broken. It was a 24X48 porcelain tile that we are installing for our kitchen backsplash. The tile looked as it did on the website just disappointed that it came so damaged.
21 de março de 2025
I ordered a sample and it was shipped…
I ordered a sample and it was shipped in a reasonable timeframe
17 de março de 2025
The tile sample came very quickly and…
The tile sample came very quickly and then our order arrived quickly. The customer service person followed up with us about the sample and the tile order. They were very helpful.
3 de março de 2025
It was easy to order
It was easy to order, the price for a sample was reasonable and the tile arrived timely in a really nice package.
9 de março de 2025
Resposta da Aloft Tiles
Dear Joe,
Thank you for taking the time to leave a review. We are genuinely disappointed that your second sample order arrived cracked. Sample tiles are shipped via regular mail, and while we package them securely, there is a small chance they may get damaged during transit. This is different from other orders, which we always ship securely on pallets.
We take pride in our convenient return and damage policy, which allows you ample time to request a swift replacement if needed. In your case, the other sample orders you placed for the same tile arrived undamaged, so you could evaluate the quality and color effectively. We are glad to know that we processed your refund for the subsequent order promptly. If you would like to order more samples of different tiles, we would be happy to assist you in finding other options. Thank you for shopping with us. We are always here to help!
Best regards, Aloft Customer Service Team
Samples were easy to find and received…
Samples were easy to find and received promptly. Very helpful and tile was good quality
14 de fevereiro de 2025
The tile is beautiful and the delivery…
The tile is beautiful and the delivery service first rate.
18 de janeiro de 2025
The tile is beautiful
The tile is beautiful! The customer service is excellent! Installed without any difficulty!
23 de janeiro de 2025
Great Experience Overall
Tile was exactly what i had been looking for and the price was great! Items were very well packed and delivery went smoothly. Overall a great experience!
18 de janeiro de 2025
Easy Transaction
Was able to get my order meant for delivery as a pick up at will call. Aloft offered a contractors discount that helped with cost.
Great transaction
27 de dezembro de 2024
Outstanding Customer Service
Our original order arrived with broken tiles, and the Aloft team quickly & graciously sent us replacements so we could wrap up the final steps of a renovation. We can't thank them enough for the speedy turnaround, and the tiles look absolutely beautiful. Thanks for everything, Aloft!
18 de dezembro de 2024
Opinião espontânea
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