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Aloft Tiles Opiniões 85

TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

This review is in regard to the pre-order and order process. Julia S. was great to work with. Her support and responsiveness where exceptional! We look forward to receiving our tile and swiftly comple... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Our tile came quickly, efficiently & when we had an issue with some tiles being broken upon delivery, they were quickly replaced, you have 48 hrs to report any damage. Customer service was great Julia... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

We love the tile and are strongly considering it, but when I replied to the follow-up email and asked for coordinating floor tiles, I did not receive an answer. I would like photos, if possible.

Classificada 5 em 5 estrelas

Beautiful tiles! Aloft also followed up with me after I ordered a tile sample to see if they could be of any further assistance. Tiles are notoriously difficult to get right, so I appreciated that. Pl... Ver mais

Informações sobre a empresa

  1. Loja de azulejos

Escrito pela empresa

At Aloft Tiles, we are dedicated to transforming spaces with our exquisite collection of porcelain and mosaic tiles that boast unique designs and unmatched quality. Our passion for design excellence drives us to curate a range that caters to diverse tastes and aesthetics.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

85 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Very fast shipping

Very fast shipping. Dealt with 3 other tile stores online, all took at least 10-14 days to receive product. Got mine from aloft in 4 days. Had one product damaged and they immediately sent a replacement and received in 4 days as well. Great customer service.

16 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My experience was perfect

My experience was perfect! Everything was shipped in a timely manner and communicated with me every step of the way. My first shipment had 21 broken tiles (out of a couple hundred that’s not bad) and the replacement process was somehow even easier than the initial process!! Highly recommend purchasing from this company!!

16 de dezembro de 2024
Classificada 5 em 5 estrelas

Reliable Company

Every time I left a message,I was given a helpful response . The associate was honest and made it less worrisome when it came to delivery time. The onyx green porcelain tile is a beautiful teal color for my ocean themed bathroom!

27 de novembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Pretty tile, sample arrived broken

I ordered a tile sample and it arrived broken. Not a huge deal, but seems simple enough to wrap one piece of tile well enough to avoid breakage. Made me a bit nervous about their shipping/handling overall, esp since the tile isn't cheap.

21 de outubro de 2024
Classificada 5 em 5 estrelas

Beautiful tile worth the investment

I wanted an elegant and beautiful tile accent for our bath and looked at the inventory at Aloft. Julia helped me get to know a gorgeous piece from the Sakura collection, and I took the chance of purchasing and having it shipped to me. Now that it has been installed, bath, i get a relaxing feeling every time i walk in the bathroom. Thank you Julia and Aloft!

1 de setembro de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointed…

I give it a 2 because shipping was fast and great, but the tile looked nothing in person like it looked in the pictures.

I do have to say that their customer service is great. I’m willing to give them another try in the future.

24 de julho de 2024
logótipo da Aloft Tiles

Resposta da Aloft Tiles

Dear Patricia,
Thanks for your feedback! Our customer service team will always go above and beyond to ensure all customers are happy with their purchases from us! We are saddened to hear that you didn't like the sample. The tiles samples cannot always depict all of the details and marbling as the tiles samples are generally small. This is especially true when you are ordering samples from large format tiles. The samples are usually best for visualizing the true color(s) of the tile. In the future, please let us know what exactly you're looking for from your tile samples and we will always do our very best to accommodate you. Hope you shop with us again soon!

Classificada 1 em 5 estrelas

The sample looked NOTHING like the tile…

The sample looked NOTHING like the tile online. Not even the same color.

5 de julho de 2024
logótipo da Aloft Tiles

Resposta da Aloft Tiles

Hi Debbie!

We are sorry to see that you are still not able to figure out how to delete your review. However, we are very happy to know that we were able to help you with your sample. If you decide you would like further assistance with updating your Trustpilot Review to reflect your great experience with our team, we are happy to help you sort it out.

Thank you for giving us the chance to make your experience better!

Sincerely,
Aloft Tiles Customer Service Team

Classificada 5 em 5 estrelas

Customer service for the win!

There was an initial issue, which was a misunderstanding about the size of sample tiles. I did receive a call from a very nice lady at Aloft who handled the situation well. They will make it correct if you have any problems. The tiles are lovely, too.

14 de abril de 2024
Classificada 1 em 5 estrelas

I ordered a mosaic tile that appeared…

I ordered a mosaic tile that appeared to have not just flat tile but onyx tile included, and the tile I received was all flat colored tile that had no onyx mixed in like the picture. Frustrated I paid over $25 to not get a sample of what I saw in the picture.

10 de março de 2024
logótipo da Aloft Tiles

Resposta da Aloft Tiles

Dear Danielle,

Thanks for taking the time to let us know about your experience! We are happy that we were able to promptly refund the cost of the tile samples to you as soon as we read this review. Tile samples are a great way to ensure that you are satisfied with the color and wonderful quality of the product. It's not always possible for the tile samples to encompass all of the characteristics of tiles made to resemble a natural stone size of 24x48. We are dedicated to ensuring we provide the absolute best service possible. Please never hesitate to reach out to our team directly for any questions or concerns. We look forward to turning this experience around in the future!

Sincerely, Aloft Tiles Customer Service Team.

Classificada 5 em 5 estrelas

Wonderful customer service

Wonderful customer service! They offer a wide selection of tile that can be found on other websites, but the customer service makes them far more superior. Would highly recommend them!

19 de março de 2024
Classificada 5 em 5 estrelas

Great tile selection and awesome customer service!

I had a hard time finding any good tiles for my bathroom project for a year and decided to check out Aloft Tiles per my friend recommendation. We chose two different colour tiles for our bathroom and they delivered as promised, with minimal cost and free shipping. The tiles are so pretty, better than on the picture! We've now found the ideal tile and are ready to proceed with our project. Thanks Aloft Tiles for helping us get closer to the finished project. The customer service team was also excellent in addressing our questions about exact quantity and usage.

6 de novembro de 2023

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