Always Personal Opiniões 

I ordered 2 customised photo keyrings for my wife and myself, the quality is great although I had some issues with mine, contacted customer service and they sent me another one. A few weeks after, the second one broke again and they offered to replace it with another model for free, they then actually sent a new pair of this new model so that my wife and I can have the same one! Very happy with the customer service, highly recommend!

I found the website easy to use for the personalisation. The products are fantastic, better than I imagined. Wish I had found “ always personal” sooner!

I purchased, the personalised fishing knife. The quality of the product and the engraved writing was fantastic. The blade on the knife is really good quality, I would highly recommend this product, amazing value for money.

Beautiful photo cushion - absolutely delighted with the quality, delivery and prompt customer service when I had a query. The photo cushion was the “best gift ever” for husband’s birthday.

I ordered a lovely wooden engraved rotating picture frame. I was impressed with how I was updated and how quickly my order arrived. I was so pleased with my order. If was so well made and so beautifully done. I will definitely use this company again as there products are great. Thankyou I was so happy with my experience from start to finish.

Fantastic service
I ordered a photo mousemat as a birthday gift. The timescale for delivery was much faster than other companies and yet still arrived sooner than expected.
Amazing quality at very reasonable price will definitely be ordering again.

Superb service and lovely products. I needed a fast turnaround and it was provided without question, with order status updates throughout. Thoroughly recommend.

Our second time purchasing a personalised lunch bag. No issues with our first purchase but unfortunately our 2nd purchase was damaged (broken zip) and we did not realise until my daughter was due to return to school as we had just put her lunch bag away when we received it ready for school to start. I messaged always personal regarding the fault and within two days of messaging we had a new lunch bag delivered to our door. Brilliant company and will use again and again in the future. Thank you so much.

Needed the item as quickly as possible and emailed to request this. Quick response, prompt delivery and excellent customer service. The item is printed well and great quality. Would most definitely use again and highly recommend this company!

The personalised photo coasters I ordered are lovely, they arrived earlier than I expected and the customer service was great.

I ordered the wine box gift set with a message to be engraved, for a colleague who was leaving. Robe kept me informed and stated the item would be posted on the Monday. I needed for Tuesday so I asked for the item to be posted next day delivery. It arrived Tuesday morning and was perfect - exactly what I asked for - what more could you want. A brilliant service provided by Rob.

I made a complete mess of an order of a memorial photo keyring , they very kindly offered to replace at no extra charge . super company, will most certainly use again

Best personalised items ever!
I have ordered many items from them.
I had a small issue with one item and Rob took action on it so quickly and sent me a new one without any charges in one day! I am very pleased with their products and customer services.
Highly recommended!

Great communication, very quick service. Rob emailed to say the picture I’d sent for a mouse mat would not have come out very well so I sent another. It arrived this morning and I love it. Will definitely use again and will be happy recommend

had an issue with my order. sent them an email via their website forms which they have just ignored. theres no telephone number to call them on.
very disappointing.

Edit
Rob was as good as his word, and sorted my issue quickly. I am therefore happy to change my review

I ordered a personalised wooden stool for a baby’s christening.When I had confirmation of the order the last letter of the surname was missing.I emailed Rob who said the correction would be made.The stool arrived,well presented and packaged,but unfortunately the last letter was missing.Rob immediately sent out a replacement,through no fault of his own parcelforce where unable to deliver it and he sent another one which arrived as promised.The Christening was today and the gift was a great success.Can’t Thank Rob and his team enough.This went beyond good customer service.

I enquired about ordering 28 nature themed linen placemats individually personalised as place settings on Sunday afternoon.
Rob responded over the weekend - we finalised the order on Monday and they have just arrived.
Excellent customer service and a great product - they will make the party later this month - Thank you

I ordered a rather late gift for Father’s Day on Wednesday night that was delivered to me on the Friday. However, the parcel got stood on by my window cleaner. I discovered this when opening the parcel at 4pm on the Friday. I contacted Rob at 4:05pm by email who responded immediately , and very kindly went above and beyond in terms of customer service to post out to me within the hour, a new copy present . That then reached me the very next day! I am truly grateful to Rob and the team and will never forget their exceptional customer service. The personalised gift was also excellent and my dad was thrilled with it! They will always be my first stop for personalised gifts! Thank you!

Excellent Service

Ordered Thursday 23rd June delivered 27th June. Very prompt delivery, packaged well, exactly what we ordered for our sons wedding.

Fantastic service! I made an error on my order and the wedding cake topper was incorrect - totally my fault! Contacted the seller and they, as a gesture of goodwill, sent me a new one for free! It’s beautiful and will look fantastic on our rustic style wedding cake.