Amarae Opiniões 

55
TrustScore: 3.5 em 5

3,5

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I’m really disappointed with my experience with Amarae.uk. I purchased two outfits for my wedding, and the total shown to me was around £193.97. However, when the payment was taken from my ba... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really happy with my order! The whole ordering process was very smooth and professional, and everything was easy from start to finish. Great prices for such lovely quality products. Very pleased with... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great product, fast delivery. Would highly recommend. It was easy to purchase and navigate through the buying and delivery steps. Very highly quality product

A empresa respondeu

Classificada 1 em 5 estrelas

AMARAE WAS ALIAS LUNE LONDON , as they received 1 star review because of the worst quality of materials they selling and them website is .uk they are not based in uk. They sent u deffect material of... Ver mais

A empresa respondeu


Informações de contacto

3,5

Aceitável

TrustScore: 3.5 em 5

55 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 80% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,5

Todas as opiniões

(55)

53 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great quality and excellent service ❤️

Really happy with my order! The whole ordering process was very smooth and professional, and everything was easy from start to finish. Great prices for such lovely quality products. Very pleased with my purchase and would definitely recommend Amarae! ⭐⭐⭐⭐⭐

26 de agosto de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi Paulina
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Classificada 1 em 5 estrelas

Expensive tat!

I ordered a pair of cowboy boots, they were half price at £84. When I recieved them, they came in a plastic bag and stank of cheap plastic and glue, definitely not leather as stated on their web site.
The quality was horrendous. I immediately went to my emails to ask for their return details, I tried replying to the ordiginal email when I ordered the boots, but this just came back to me, so I tried info@lune-london, support@ lunelondon, contact@lunelondon, by luck, I saw the name Amarae on Google and realised it was the same company, so I emailed them, explaining the problems I'd be having, only to be advised that as it was past their 14 days return policy, I wouldn't be able to get my money back!
I just wanted to warn people not to bother with this company, they sell tat and expensive tat at that.

12 de agosto de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi Annette
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 5 em 5 estrelas

Quick checkout

Quick checkout, 50% off and the quality looks great.

26 de agosto de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi Rachael
Thank you for the fantastic review! We're delighted to hear you had a great experience with us. We greatly appreciate your support and look forward to serving you again soon!

Classificada 1 em 5 estrelas

WORST COMPANY EVER!!!

WORST COMPANY EVER!!
They will rob you for your money guaranteed
They do not do returns
All items are fake and second hand
I believe the people who have given them good reviews are all fake!!
It's most likely friends or people that work in this company.
I got my bank on the case I'm now getting a refund. It's the only way to get your money back from these scammers.

9 de agosto de 2026
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logótipo da Amarae

Resposta da Amarae

Hi Leon
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 1 em 5 estrelas

Pretty much same as everyone else

Pretty much same as everyone else. Checked ‘LuneLondon’ had ok Tristpilot views, ordered 2 pairs of shoes, expensive too so wasn’t suspicious about cheap dodgy items. Arrived too small & cannot contact to return

25 de agosto de 2026
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logótipo da Amarae

Resposta da Amarae

Hi Rebecca
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 1 em 5 estrelas

Bogus site - I cancelled within 3 min of ordering-…

I cancelled within 3 min of ordering- no acknowledgment or refund. This site is bogus and the cancellation policy is a 5 min window!

24 de agosto de 2026
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logótipo da Amarae

Resposta da Amarae

Hi Vicki
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Classificada 1 em 5 estrelas

Terrible. Not serious seller.

Terrible. No communication and no replies to questions and the moment I filed a complaint through PayPal the shoes were delivered 2 days later. Shoes size one size too small, too short the shoes quality very poor, smell like a dead animal. They refused to provide return details as shoes too small and of very poor quality.

20 de agosto de 2026
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logótipo da Amarae

Resposta da Amarae

Hi Katina
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Classificada 1 em 5 estrelas

Do not use this company

So many reviews with the same experience. Ordered a hat from Lune London, fully thinking it was a UK based company. My order dispatched and I could see it was being sent from China. After 2 weeks and the event I ordered it for passing, the hat arrived. It had been completed squashed and was so badly misshaped, that it was unwearable and therefore faulty, mainly because they put it in a bag not a box to send it. After some lengthy research, I discovered Lune London had shut down and it was now Amarae - how suspicious! I contacted Amarae the day after receiving the item and have fought back and forth with them for 2 weeks with them offering partial refunds or 100% credit notes to buy something else (I will never shop here again). After advising them several times that their refund policy is illegal in the UK and contacting my credit card company, I have finally received a full (minus postage) refund. Do not order from this company under any circumstance!!

5 de agosto de 2026
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logótipo da Amarae

Resposta da Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 1 em 5 estrelas

SCAMMERS THAT SHOULD ROT IN THE DEPTHS…

SCAMMERS THAT SHOULD ROT IN THE DEPTHS OF HELL!!!!

Ordered a floral denim jacket from Lune London (now scammer AMARAE) on 23 July, paid £62.95. When it arrived, the quality was nowhere near what was shown in the listing, cheap material that felt like it would fall apart quickly.

I tried to return it and found lunelondon.co.uk completely down. I emailed the support address on my original order confirmation, supportlunelondon.co.uk, and it bounced back with a domain not found error.

As soon as I requested a chargeback, I got a fraudulent looking email asking about the problem with my order. When I replied, that also bounced back.

Later that same afternoon I discovered they’d already relaunched under a new name, Amarae, at amarae.uk, selling the exact same stock. My husband pointed out this looks like a rug pull, where the business disappears the moment there’s a wave of chargebacks, then resurfaces under a different name to keep going.

Neither lunelondon.co.uk nor its support email work, and it seems very likely this will happen again under yet another name. I haven’t been caught out by something like this in a long time and feel pretty stupid for not checking reviews first.

You are THIEVES AND I WISH NOTHING BUT HELL ON EARTH FOR YOU!!!

17 de agosto de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 1 em 5 estrelas

I received a bikini that wasn’t…

I received a bikini that wasn’t stitched round the edges so the lining was out and on show. I didn’t realise this was a Chinese import otherwise I would not have purchased. Expensive cheap copy. They do not want to refund even though the item is defective and unwearable. They are unwilling to accept a return. Beware do not buy from this site!!

13 de agosto de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 1 em 5 estrelas

I bought a T-shirt which was far too…

I bought a T-shirt which was far too tight and not near the size I ordered which was medium.I didn't realise that it was sent from China, fully believing this was a UK based company. Trying to return it was almost impossible and I discovered I would have to send it to an address in Canada and pay for it myself. No guarantee I would see that money again or the refund. It fitted a friend so I was happy to let her have it. The item itself is fine, if a bit overpriced. I can't believe I fell into this trap. I should have checked the reviews first. Don't touch them.

27 de julho de 2026
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logótipo da Amarae

Resposta da Amarae

Hi Trish
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Classificada 1 em 5 estrelas

Absolutely awful company

Absolutely awful company. This company is a scam. The products are not as listed and it's impossible to return items without paying for international shipping. DO NOT BUY!

10 de agosto de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 1 em 5 estrelas

Do not buy from this company.

Do not buy from this company.
BEWARE - scam
Not U.K. based.
Same company as Lune London which has been dissolved from U.K. Companies House.
Not based in UK - does not deliver products - charges £25-30 for returns.
Cheap Chinese poor quality. Often doesn’t deliver products - I never received mine.

6 de agosto de 2026
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logótipo da Amarae

Resposta da Amarae

Hi Sharon'Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

Classificada 1 em 5 estrelas

Scam company, see Lune London…

See other review and see Lune London reviews - Lune London was the same company now operating as Amarae. We bought some trousers, they are nothing like what we thought they would be, went to return them to find Lune London doesn't exist as a website anymore but the exact product is on Amarae and it looks like the same set up. Be aware do NOT order from this company. It's a scam.

4 de agosto de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi Rachel
Thank you for your feedback. We’re sorry to hear about your experience, and we would love the opportunity to make things right. Could you please provide your order details so we can resolve this as quickly as possible?

Classificada 1 em 5 estrelas

Was previously trading as Lune London

Was previously trading as Lune London. Buyer beware. Read Lune London reviews before you purchase from this company. I learnt the hard way. This website appears U.K. company, but it isn’t, it’s a smart façade. You can buy same products much cheaper from other websites.

31 de julho de 2026
Opinião espontânea
logótipo da Amarae

Resposta da Amarae

Hi Sam
Thank you for your feedback.

We are sorry to hear that you had this experience, and we understand your frustration. We certainly don't want our customers to experience anything like this.

We will send you an email shortly to resolve the issue as quickly as possible.

Please check your inbox. We look forward to clarifying the situation and improving your experience.

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